Consult for an extraction, a graft and potential implant due to cracked tooth. Agreed to: "you…read moreneed an out-of-pocket" CT scan of $200. Verified the $200 card charge that I was signing when I was leaving. Then a charge of $427.45 showed up. Apparently, they also charged my insurance on top of that, for a consult and CT. I was an ICU/ER/NICU RN, ran a department in a hospital and understand overbilling when I see it. Go to Tar Heel. Great people. Up front billing.

Great oral surgery center located conveniently in Wake Forest. The entire team has been extremely…read morehelpful, attentive and focused on patient care and comfort. From the initial consult that wouldn't have been possible without the assistance of Emerald Dentistry (thank you to all of you there as well) to the appointment setting with Ashley and the follow up to the commitment for an early morning appointment, top notch experience. I was a bit anxious as I have never been sedated but Reese made the experience easy and walked me through my questions and the process. Dr. Santos was also great, making the extractions pain free and easy before Reese assisted me back to my waiting ride. I am disappointed in myself that I let apprehensions hold me back from doing this earlier last year, but very glad I did this year and that this Team could do it. Highly recommend, and " hopefully I won't have to" but if the need arises again, NuImage and their team is who I'm turning to for oral surgical needs. Thank you!

Dishonest and shady office staff has turned this once amazing dentistry office to shambles. When…read morethey stopped accepting my insurance and did not inform me of it was the turning point. First they sent me a bill from an appointment that was 6 months prior for charges that I had no knowledge of - they backtracked and said they don't take my insurance anymore and I needed to pay it. No, that's not how this works! I paid what I was supposed to pay when I was there, they wanted even more after 6 months?!? The way I found out was when my daughter went for her appointment and they told her it would be somewhere around $100 for what we had been paying $0 previously. No notice! I told her to get back in her car and come home, do not go sit in that chair for your cleaning! The office staff had the audacity to tell me they would charge me for a no show if she didn't stay, somewhere around $100. I laughed, and told her that it is on them for not informing us of their change in accepting our insurance and to come find me for that missed appointment charge - please, come find me! That was the end of going there. It's a shame. I liked Dr Adams, he was nice. It's the lack of communication with the patients in which they lack that led me to find another provider. Touché

I was a patient with Dr Adams years ago. The attitude of the office as always offputting, but I…read morethought I was getting good care. It turns out, multiple aspects of dental work by Dr Adams was incomplete and done very poorly. After years of an infection that broke into my sinuses, I went to see a specialist who immediately identified the poor work. He also knew exactly who did the work, as he has had to help other former patients of Dr Adams with similar issues. Thousands of dollars, multiple procedures, and multiple health issues later, I am back on track and healthy. As a side warning - over the years, I have posted about this experience on provider review sites. Those reviews, and others I would see about similar botched work by Dr Adams, have since been removed.

The good thing is the staff is beyond nice and very caring and helpful. The Dr. called us late in…read morethe evening to check on my child and make sure post-op was going well. The annoying part was the wait!! We were there at 8:30 am and I was assured my daughter's procedure would start a little before 9 am. She was not called into the back until 10 am and we waited another hour for the procedure to start. Unreal. We literally were there for over 3 hours for a 40 minute procedure! To be fair, this could have been a one off. However, I am not sure because another lady waiting said her wait was unusually long the two times she visited as well.

If I were you I would avoid this place. They see you just as a $ sign and that is it. I was…read morereferred by my dentist to have oral surgery. They were able to address the issue but not before I paid them the full balance in full before they would even lift a finger to address the severe pain I was experiencing....or at least that is what they told me. Apparently there was a small balance that showed up a month or two later. I questioned it and told them to have someone call me to discuss it. No one ever did so I assumed everything was settled. Only to be rudely surprised by a call from a collection agent today. They never bothered to call me one time to help clear up the bill. They just sent it to a collection agency. These people are only concerned about making money and they truly don't seem to have any concern for the patients at all. Worst experience of my life. Save yourself the disappointment, frustration and irritation.

As much as I dreaded having to have my cracked tooth extracted, Dr. Ruvo and his assistant made the…read moreentire process much better than I had imagined it could be. He is very knowledgeable and skilled with a pleasant caring personality also which really helped put me at ease. His assistant was also very kind and friendly and they both took excellent care of me. The front office staff are also warm and welcoming and I highly recommend the practice.

Oral surgery is not supposed to be pleasant, but mine actually was. My kids had a good experience…read morewith wisdom teeth extraction at this practice, so I returned myself when I needed my own work done. The staff (including surgeons) are as warm and inviting as the office decor/environment and everything seems to run like clockwork. They knew exactly how to calm my frazzled nerves (let's face it - no one wants to be in this situation) and I could not be more grateful. I have no hesitation to recommend them, nor would I hesitate to return....although I hope I never have to!

I have severe facial trauma to the right side of my jaw and face which caused me to have severe…read moremigraines and I lost most of my teeth on the right side of my mouth (lower Dr William and Jen have been helping me to have dental implants and they are very caring and sensitive to my needs Can't thank them enough

Such a great group. Dr. Daily did an implant for me this week and I can't recommend more highly!!…read more 5 star experience to him and his amazing assistant Caitlin. I have general anxiety and they were both so lovely and truly care about their patient. And minimal pain yesterday and none today. And I'm beyond grateful they offer such reasonable pricing. My last implant was with a dentist in Durham and cost $4700. Dr Daily offers the same service for $2k. Highly professional and gorgeous brand new office. You can NOT go wrong!!!

An amazing practice. I've had to have extensive work done at this practice, and my teenager has had…read moretheir wisdom teeth removed here as well. From friendly check-in to incredibly confident staff to Dr. Hill's expertise, kindness, and professionalism, hard to ask for a better experience.

I went with my son to initial consultation, was asked for a 50 dollar deposit, as soon as we were…read morecalled in by his staff, my son was told he needed X-rays. Staff conducted a meeting which felt like a sales pitch, mentioning deep sedation and PRP. When asked about other sedation options, my question was ignored. Meeting with surgeon was short. I was then directed to meet with financials, oh surprise!! You have to pay 500 dollars for the "x-ray" they just did. This was not mentioned beforehand. PRP is not covered and surgical center fees and anesthesia fees are really high. Nothing is presented as optional or modifiable. This did not feel like medical care, felt more transactional. I decided to go for another opinion, experience was completely different. We did not choose Chapel Hill oral surgery for his surgery, I cannot comment on surgical experience.

Dr. Kozacko performed a wisdom teeth extraction on my son and he now has permanent nerve damage…read more After 2 years he still has a numb lower lip with no sensation. Office is old school and doesn't offer or use any newer technologies to avoid these possible complications. We were never informed of any possible complications that could occur due to nerve damage. During the consultation they put you in a tiny room and make you watch a 1990's video on the procedure. Not until after he realized he had nerve damage did he tell us this was a complication that could occur and made me sign a waiver for him to continue to treat him for post surgical infections. Do your research on newer technologies offered for this surgery before choosing this practice. Other practices in the area are more up-to-date technologies that can avoid complications of taking out wisdom teeth that are impacted. I regret ever using this practice or physician.

I am not the patient but my wife is. Not sure what the issue was, or what happened with the women…read morewho rated this office one star but our experience was completely different. My wife broke a tooth and there was not enough left to put a crown on it. She was able to get an appointment with this office and they went over a number of things on the phone before we ever came in. Once we arrived we were greeted and everything was explained very thoroughly and our questions were answered. The office is very well organized and everyone was professional on our visit. Not all of the services were covered by our insurance but that was explained to us. We paid at the time of service and were given complete aftercare instructions. I see no issues with the office but everyone has their own experience and everyone is allowed their opinion.