My daughter had her first dentist visit today and she so enjoyed it! The front staff was so…read morewelcoming and friendly. Amber, the Dental Hygienist was friendly and just lovely. She explained to our daughter the procedures that was going to be performed on her with a calm demeanor and gentle reassurance. Dr. Prusik was optimistic and pretty spiffy like the rest of his staff! Our daughter is looking forward to coming back in 6 months!!!

The entire staff at Olive Chapel Family Dentistry is welcoming, provide excellent communication and…read morevery professional. They point out details of the treatment performed, ensure you understand and discuss 'next steps'. Would highly recommend Olive Chapel Family Dentistry for individuals and families.

nicest staff and sweetest hygienists! I used to be terrified of the dentist due to horrible…read moreexperiences in the past but they make it less intimating and really help me take care of my teeth!!

I would welcome the opportunity to provide a positive review seen here by other customers. I can…read moresee how people love the hygienist. She is fantastic and has such a great attitude. However, the front desk lady and the doctor, Sabine Schtakleff could have been more representative of excellent customer service. Here is the story - my wife had a tooth pulled by this doctor over a year and a half ago. She needed a filling for one of her teeth and scheduled an appointment with this doctor's office. She shows up, checks in, and has the procedure; when checking out with the same front desk clerk, she pays the 500$ and then is introduced to a unique yearly program called the 2023 Prime Membership plan. You pay an annual fee, and you get the services mentioned - it's a great idea! It also provides 10% off of procedures not part of the plan. But wait, you just charged us 500$. Could we have used this on that procedure?NOPE. Sorry, I told you about this program after your procedure the same day, and second, you charged me 500.00. So what are we talking about, 50$, right? Okay, so we went in for cleaning three days after the filling, and I spoke to the front desk clerk. I inquired how come, my wife, was not presented with this program when she checked in three days ago? She said someone had made a mistake! - Ahh.. wait a minute, you are the person that checked her in - so it was you who made a mistake. So no issue yet, I figured I would l talk to the dentist, and clearly, the front clerk warned her about this situation. She was very defensive and continued to talk in circles about,"Oh, we don't go back and correct bills from the past ", But wait, this was the exact second after I was charged. This sound like a horrible business practice. I finally had to stop her from circling around and around. She was under the impression that we just got this paper advertisement today and not three days ago. I get it. If it was after she left the office and a month later was introduced to this plan, then of course! But that is not the situation. What should have happened three days earlier was this - "Hey, you know we have this new program, and if you sign up today, we can give you 10% off today's procedure and future procedures. So you should consider it since you do not have insurance." So I finally say, you won't credit me 50.00 and run the risk of losing a customer. YEP! she started with the circle BS, and I finally said to my wife - okay, what do you want to do. So she got out of the chair, and we walked out, taking our paperwork. Now here is the business thing! All she had to do was say - oh, okay, I didn't realize you were not offered this when you checked in. I would be happy to credit you the 50.00, and we can be a long-lasting relationship. But NO! So sad to see professionals need more business sense regarding customer satisfaction. The big kicker is that when talking to the hygienist, we discussed the possibilities of two implants, and I know those are about 5K each. Your loss, intelligent business person! Good Job!

#1 Sat in the outer waiting room forever as a new patient. Was last to be walked in…read more #2 Dental hygienist was great so that was a good thing, although too many touchy-feely questions for my like. I was there for a teeth cleaning, and some x-rays. #3 The tooth cleaning was less than impressive. Some of my deepest stains did not come out and they did not have answers for why they could not get them out "in my opinion". They were all ready to do extra fillers above my eye teeth to augment where the stains were. This would be at my cost, and would make the stains, invisible to the naked eye. #4 when I went to check out, I find out there is no coordination of benefits, which was never mentioned at any point when I spoke to the office manager or staff person during the initial interview. So now I'm going to have to file the extra paperwork myself. Not cool! #5 The straw that broke the camels back is several weeks later, when I receive the bill from the insurance company stating that this dentist office is out of network for my insurance company, which I specifically asked them to check and was told they "accepted my insurance". Now I don't know what that means to them, but to me, it means that they are in network for my insurance company. Surprise, they aren't! I owe almost $350. Again, not cool!

Everything went well from check in to check out. I have been very pleased with Cary Family Dental…read morefor many years. Over my 64 years I've been to many dentists with my many relocations and I must say that I find that Fanta and Dr Acton are excellent at what they do-cleaning and dental work. The facilities are bright and clean and most everyone is very pleasant and knowledgeable. I drive from Raleigh because I am so impressed. Call and speak with Mandy. She'll get you set up and on your way to a great dental experience! And I've had loads of dental work over the years... crowns, implants fillings at other dentists. They only do work when needed. That's why I stick with Cary Family Dental.

Roughest dental cleaning I have ever had. Grabbing my cheek and pulling hard with no warning, and…read morevery rushed. This was after I had told them I hadn't been able to go to the dentist in quite some time so you would think they would take their time cleaning. Then I was told I had numerous cavities and rather give me care options or show me on the x-rays where they were they rushed me to schedule an appointment for two fillings that would be roughly $500 out of pocket. Thankfully I was able to obtain the x-rays they took and I'm going to show it to my family dentist and try to see them even though they are three hours away. I had a friend go and her experience was much better hence why I trusted going to this place but guess I got the wrong people I don't know.

They are always ready for me, friendly, smiling, and professional!…read moreThe office is always clean, nicely laid out, and full of life.

Dr Danivesh - assumed he knew me. Never introduced himself. Did the cleaning by himself. Leaned…read moreover me with the drill instrument dangling in my mouth/throat. Allowed water to pour down my face. Was more concerned about letting his employee go to lunch and to remind me what the insurance would and would not take care of. Was extremely rough.. worst cleaning I've had in my 37 years. GET HIM OUT OF THERE. And I'm noticing a pattern with folks like him as an African American woman... I didn't act out because of shock and hate confrontation. Told Brooke - they didn't care, it was my first time and only time. Never again. Yelled out all my information throughout the office and with another patient there. Disgusting!!!!!!!!!!!

The dental hygienist was amazing! I wish I could remember her name because I even asked her. I will…read moreget it the next time I go! Truly this hygienist made the visit for me

They took my mom with a short notice as a new patient just before the Holiday Season. Julia was the…read moredental hygienist that performed a tooth cleaning procedure, and she had some 20 yrs experience. The service was excellent as Julia was very thorough and made sure my mom was always in the know of what was coming next. The office experience was also great! This practice is convenient and professional. Highly recommend.

I've never had so much trouble getting a doctor's office to submit basic information to insurance…read more I paid upfront for Invisalign treatment in early February, after being promised that they would submit the claim to my insurance. However, they did not even submit the claim to insurance for nearly 2 full months, despite multiple requests to do so. Once they finally submitted the claim (in April), my insurance asked several basic follow-up questions about the treatment so they could process the claim. It has now been another two months and Crabtree Valley Dental has still not provided that info, despite multiple letters from insurance. Over the phone, they keep assuring me they will take care of it but weeks go by with no action. It seems pretty clear now that because they received my money, they they have little interest is helping with my insurance claim. I previously had good experiences with CVD, but I do not recommend that anyone pay for any treatments up front with them. Make them submit to insurance first, because otherwise you may never see that money again.

The women at the reception area are always so friendly! always greeted with a smile Robin is my…read moredental hygienist...he is wonderful...he makes me feel so relaxed. I feel so comfortable when he is cleaning my teeth. Going to the dentist in Charlotte growing up was not a good experience. so that's why I absolutely LOVE THIS PLACE! Paula Stapleton came in to look at my teeth. She is also so down to earth and so professional! I'm so lucky to have found this wonderful place !

I would give them a zero star if I could, I went to…read moreStapleton Dentistry, September and October 2024 for two bridges, they offered me the Zirconium material, I accept it. I had a major surgery coming up and I needed to have my dental issues clear before the surgery. A male Spanish speaking dentist worked on them, at the very same moment he installed the first bridge I told him that it didn't feel right, the owner of the place came and worked on it for a few minutes assuring me that after a few days it would feel fine, that I needed to get used to it. on the second bridge he installed a provisory one. I called a few days later and send many emails saying that the bridge he installed didn't feel right, that food was getting stuck and shape was not matching the rest of my molar structure, the color was way off compared to the rest of the teeth and I had a sensation when chewing. They ignore my messages for a long time. When they finally responded, they did so with the assumption that I was going there to pay for the one that I had the temporary tooth worked on. I told them that I needed the one that was given me issues fixed. They said in an email that I needed to pay for the temporary bridge over $5000 in order for them to fix what they did wrong. In January a few months after my surgery, I responded saying that I only wanted them to fix what they did wrong with my bridge, basically I wouldn't allow them to work on my mouth on the other bridge. They were only thinking on the money without any regard for my health, they were upset because I complained that the bridge they installed was a mess. And kept saying that it was me that I didn't like it. I told them that is not about like or not liking it, I complained because they did a terrible job with it, and to this date is causing lots of issues and discomfort. Then they send me a message saying that they didn't want me in their office again and saying that they will not send me to collection for a balance due on my account (I don't owe them anything, I paid a lot of money for the bridge they messed up). unless they also charge to answer emails. I am very upset and disappointed with Stapleton Dentistry of Cary. They treated me very badly, unprofessionally and without any compassion even though I explained to them that I was going to have a major surgery. to this date I am still struggling and suffering with the messed they did on my mouth, trying to save up to go see a professional dentist. Beware!!! Beware!!! Beware!!! (I know they will comment saying that they are sorry for the way I feel, but didn't do anything to correct the issue, and won't do anything after the review)

I'm not aware of the negative experience that was mentioned, but as someone who is autistic, I've…read morehad nothing but wonderful experiences at Dr. Swart's office. The staff treats everyone like family, and they consistently go out of their way to accommodate individual needs and make patients feel comfortable. Before making a decision based solely on someone else's perspective, I encourage you to visit Dr. Swart and the team for yourself. In my experience, they are among the best dental offices around. Their compassion, professionalism, and commitment to patient care truly stand out. Highly recommended!

I am autistic and I'm seeking a dentist who recognizes the frustration tolerance challenges and…read moreexecutive function issues that often comes with that- I'm not seeking one who makes it so I need to contact 3 people to get my information in on the phone and if they bully me about just needing to get information in and trying to do it efficiently over the phone, I can only imagine how my dental appointments would've gone and how much they would've disrespected me about how often I brush or floss. I haven't even seen these people and already they were difficult and the receptionist gave me a lot of attitude and instead of saying "we understand and have a good day bye" she said "I agree" when I just said it isn't a good fit at this time. This lady has no business running an office . I usually try to refrain from leaving bad reviews but I have to let people know this happened so others don't experience this. I'm really sad . My therapist recommended them and I can't use them now. If I am spoken to like a 3 year old over the phone, I can only begin to imagine what my in person experience would've been. Not The place for autistic people as they interpret every tone of voice that is a lower tone to be someone upset with them and they make commands like they're training a dog with you.