I bought 2 carts a few weeks back and unfortunately they were defective. I came in this afternoon…read morefully expecting that I wouldn't be able to exchange them. Jayden was great! He was super friendly and was happy to swap out the defective carts for two new ones. The customer service here has always been friendly, knowledgeable, and 5 stars! I'll be a customer for life!

I've been going there for a long time and there's only about 20% of the budtenders that are…read moreactually nice and helpful. Today when I spoke to the bystander trying to , understand that I was looking for Gummies or less costly items. She became very snotty with me . I bought the thing I was going there for vape on sale and quickly went down to the dispensary on 19th and bought more things with the kind and considerate bartenders at 19th . They are about the same price but much nicer people . There's too many dispensaries in the neighborhood to suffer fools.

Loved this dispensary. The staff were friendly and knowledgeable and they had an excellent…read moreselection. Parking was terrible, which is probably not surprising for a local, but I'm from out of town and that was awful. The lounge is awesome. They have lighters and ash trays for you to use. It was spacious with plenty of seating. We had a fantastic time.

I love this dispo :) unlimited cold water at the lounge and great music. The staff is really nice…read moreand chill!

This is what you want your shop to look like. Customer Service unmatched. Great deals for sure with…read morea wide selection of flower!

This places needs to be closed, people getting sick,fired, and loosing there jobs please email…read moreoffice@cannabis.

The Current Staff After 4/20 is the best of MediThrive and I am so satisfied the passive aggressive…read moreones have been weeded out!, (No pun intended lol.) A New team is forming I noticed this change on my recent visit. Great Job!, Keep up the great work guys you're awesome!.

To the Business Manager, You obviously did not at the…read morepictures that I have of the jar and the label and also the description of the product off of your website and I also the screenshot of my order that I tried to make on the internet (I have done 20 times before) that wouldn't load. My conversation with your multiple rude condescending employees, that out right lied to my face and changed their stories and lied to cover their butts!! Talking to me as if I was just some idiot and had no clue about weed or how to place an order online. I have been smoking probably longer than you've been around. In fact you were the one telling me " that it was a hybrid but it was sativa leaning. You shouldn't be a Manager because Nowhere, Nowhere in the description on your website or on the jar or AlienLabs website itself says its sativa leaning Hybrid !! It says on all three that it is a indica leaning Hybrid.Nick shouldn't even have a job by the way he talked to as if he did nothing wrong. I asked him and double checked with him before I hung up the phone that I had all Hybrid or Indica in my order. HE PROMISED ME THAT THEY WERE HYBRID AND INDICA'S. HE LIED AND refused to take responsibility for what he said and did .This is not someone I want to trust when I making a purchase of medical Marijuana. This is the way Medithrive does business and treats patient's/customers with such disregard for their health and their lives which some trust and rely on when making a purchase of Marijuana. I didn't lie but you and your staff treated me such disrespect and foul words. Calling me a liar and a thief and "people like me" you know about my kind of people"? Hanging up on me.. arguing with me and hanging up on me ! You yourself was rude and cussing calling me name's! Nick was the worst 2 faced liar working for you!! No this wasn't the out come i had expected or deserved. Iam not done with this yet. You have people come to you and trust you with their LIVES! You people at Medithrive could careless about the lives you hold in your hands ,when selling someone weed. Your lack of knowledge of what you sold me and how you handled me and the situation was disturbing and disgusting. You should be ashamed of your response that you wrote, I have the proof to prove the negligence and rude and condescending and disrespectful behavior of you and your staff. You and your staff could cost someone their Life buying weed from Medithrive.. It's Not worth it people ,Your Life is way to important to trust Medithrive.

I just tried it when I got home from my doctors appointment so I wanted to check it out and see if…read morethis product was really good cannabis infused

Best spot I have been to. Joseph was amazing, the spot was relaxing, and had plenty of space where…read moreI could lounge and enjoy.

It blows me away how terrible these reviews are. I just went into this location for the first time…read moreand was met with nothing but grace and smiles from both the stuff. I forgot to get the other lady's name, but my Budtinder Mesama was incredibly patient and kind with me while I asked about products while I looked for what I was looking for and I gotta say I left happy. If you have a bad experience, speak up and tell someone about it don't run to Yelp to complain. People can't help you until you let them know. I would give this location 10 out of 10 for the cleanliness of the location and the friendly staff here. Ask for Mesama if you wanna leave with a smile.

attitude rude behavior especially from the young asian woman…read more stupid policy protecting them from defective product replacement. no one is going to keep a fing box for a week if a product doesnt work its customers first.

I've been here four different times on multiple different days trying different times of day to…read morefind them open and the store was closed and doesn't look like anyone has even been there. Online it says they're open and their phone number doesn't work. Don't waste time driving here expecting them to be open during their posted hours.

Bad Experience Got Sold A Fake Item Which Made My Nose Bleed After one day…read more The liquid is not good quality it's fake. Poor Management Don't Buy Here‼

I realized at the last minute before leaving town that I had promised some treats to my friend. I…read morezoomed to Urbana and got there right before closing. Everyone was super helpful, even though I stayed a bit past closing. KUDOS to my my budtender, E.

"Steve, as the owner, I'm sure you understand that my medical cannabis ID and the personal data…read moreassociated with it are protected medical information. Following my experience with Shawn, I have zero confidence in the staff's ability to handle my private records professionally. I will not be returning to the store just to 'ask for a manager.' Since Antonio promised a resolution and you have my contact information on file, I expect you to reach out to me personally to resolve this. I prefer to deal with ownership directly to ensure my privacy is respected moving forward."

Great from start to finish. I like the gal that's always there that waits on me. She's very smart…read moreabout the products and gives me the items that help me to have a more restful sleep. I go there whenever I'm in San Francisco which is twice a year.

More recently started coming to the Castro location. I'm used to the SoMa one on Howard, and this…read morelocation is 3-4x bigger! It is located on Market Street, right across from the Safeway. There are usually open spots on the block out front. They have machines to pay, and I always do, though I've heard they mostly check in the AM. This location is open, bright, and has a wide variety of products! They're sorted by ingestibles, vapes, and have a big flower bar at the back where you can talk with someone in-depth about the herb selection. They have various displays throughout that are sponsored by the different brands they sell. They even occasionally have live demos, where people from the brands come to offer samples, information, and discounts on their products. There are always weekly specials, so make sure to check those out to try and save some money! Each time I've come in here, the staff has been friendly, engaging, and helpful. They are well-trained, and knowledgeable about the different products and brands. If you have questions, or need recommendations for a specific brand or strain, just ask! If you're new to Cannabis, you can just tell them the feeling you want (sleepy, energy, focus), and how you want it (eat, drink, vape, smoke, etc). Every experience I've had at this location has been positive. I feel bad for not mentioning everyone, but specifically big shouts out to Casey, Kirk, Cairo, and Davante! Always look forward to my trips to Apothecarium Castro, thanks again! IG: @bbnem.food

Great service and selection. Max is awesome and will help with whatever information you need!read more

Lorenzo was great! Customer service A+ will be back!…read more Huge selection of good stuff! Great prices!!