"Steve, as the owner, I'm sure you understand that my medical cannabis ID and the personal data associated with it are protected medical information. Following my experience with Shawn, I have zero confidence in the staff's ability to handle my private records professionally. I will not be returning to the store just to 'ask for a manager.' Since Antonio promised a resolution and you have my contact information on file, I expect you to reach out to me personally to resolve this. I prefer to deal with ownership directly to ensure my privacy is respected moving forward." read more

My favorite dispensary in the city! Great selection, friendly staff, and a big fan of the claw machine.

Shoutout Dave for hooking me up the first time and a discount!!!! Also The staff is very friendly read more

Urbana - Urbana - Cannabis Dispensaries Near Me - San Francisco, California

THIS REVIEW IS FOR THE OWNER I POSTED ON GOOGLE BUT HAVE NOT HEARD BACK I was referred to this shop by a family friend who frequents the Oakland Location since I myself live next to Dolores Park. Upon entry yesterday, the security guard was very friendly and informative after scanning my ID. The person who helped me (didn't catch a name but he was bald with glasses) was great aswel. The problem arrived when I got to the register. What should've been a simple transaction turned into an unprofessional and disrespectful dialogue by the short caucasian gentleman (if I would even call him that) who rang me up. When I asked about payment options. Instead of simply being told "No, we don't accept credit" I was asked if this was my first time purchasing cannabis and if I had ever stepped foot into a dispensary before since I didn't know how their procedure worked. I was implied to hurry up due to a line forming behind me, to which I walked out and didn't make a purchase. I've never felt so unimportant at a retail location in my life. I would expect this treatment from a store in a shady part of town but not from an establishment with such high reviews and high expectations. What a shame. read more

Urbana on 29th St in the Mission is a great little store; staff are very chill and helpful- knowledgeable about the products and take time to discuss what is good for the customer. Will go again. Linda W read more

Would recommend visiting this establishment! Very friendly staff, welcoming and the vibes are great in this location. A lot of perks as a first time customer. read more

Business removed my review after responding, saying that they called me to rectify the issue, which never happened. Never give this company your business. Shady, shady people with no good faith in the way they deal with people. Delivery is always a tossup. Be prepared to pay a different amount than you were quoted on the receipt. In addition, even though they say that they can handle debit, they can't. They only take cash. I have spent thousands of dollars at this company and now they would prefer to lose a returning customer over 1 missing cartridge. I have ordered many times from this place but some orders have been wrong. Two orders ago, my order was missing a 1g Mezcal Sour cartridge that I had already paid for. I mentioned it to dispatch and they said that they would add it to my next order, free of charge. I mentioned it in my next order notes and saw it was online, but my delivery driver, Christian, said that it wasn't in stock. Please either stop hiring liars or fix your inventory management. Either way, for one cartridge, that I paid for that has been missing for two deliveries, I will be bringing my business elsewhere. Oh, and if you post a 1 star review, the business owner will do their best to get it removed. Delightful! read more

Urbana - Where's my Mezcal Sour, Steve? - Cannabis Dispensaries Near Me - San Francisco, California

Came in to speak to Ivy about my 3 pack of mr. zips prerolls only having 2 in the pack, and she was able to help me out!!! She was super sweet, and completely resolved my issue. I really appreciate it !! thanks so much :) read more

Went to Urbana on 4/20 to stock up on some killer deals. Unfortunately, I will not be returning. I was "tended" to by the grouchiest sour puss named David at the cash register. His lack of service and care was telling and made me realize, I'd rather go elsewhere. The manager took over and apologized. No thank you! Don't bother going to Urbana.. read more

I stopped here about a month ago while visiting SF for the day. Finding parking was not easy but it I guess you can park in the Safeway lot behind the shop. I was shopping for some cartridges and inexpensive pre-rolls. I asked the bud tender where t​he pre-rolls i​ ​was looking for were located and he sorta pointed with his nose from behind the counter. i made my selections, grabbed the items myself and proceeded to the cash register with a total of about $103. What happened next was sorta shocking to say the least. when the bud tender t​urned the screen around, The tip screen was set to 10% making my total a whopping $113! Luckily i found the custom amount button and lowered it to $5 which is still to high for t​he services​ ​​I received. I k​now times are hard but I dont think its ok to juice customers for extra cash when taxes are already high and the service provided is so low quality. lets be honest a 99% self service shop should not be expecting any tips. Especially if they want to base it on a taxed amount. I dont believe that is fair practice. Would I visit again? with so many options in SF, probably not​. Maybe just for the under $5 inexpensive pre-rolls, if i was pressed for time. Also considering t​h​e​ 2 Woodstock cartridges I purchased clogged, and I was n​ot happy with the unfriendly and c​ostly service. Lounge is ok though. read more

Staff is very cordial and professional. Lounge is most laid back in town. I would strongly recommend that you try here before going to the overpriced spots downtown or near tourist areas. read more

I stopped buying here years ago due to so many problems: rude employees who appear to hate being there, limited products, high prices, and they will ALWAYS charge you a higher Total in the store than on your online order, so you never are really sure about the Total price. Good luck with figuring out if they recognized their own sale prices and gave you the correct change! An unsympathetic Super there explained that the online price is lower because a 3rd party does their web site and doesn't know what to charge for taxes. Weak excuse, and it didn't explain why the employee didn't know to include my senior discount and other sale prices. I went to buy a .5 cart for medicinal use, even though the sale price still was more expensive than most of the 1 gram carts at The Green Cross on Mission St.. They have free off street parking near the Filiipino market, and everyone is friendly and helpful, and they will give you a nice welcome bag when you first buy there. Urbana is almost always an unpleasant experience I don't wish to ever again repeat! With so much competition in the city, Urbana doesn't appear to care about customer retention. read more

I went in to inquire about products to aid in relief of my severe back pain. Max was very friendly and knowledgeable. He recommended a few different products with my needs in mind. I'm not a big user of these products but the staff made my experience an enjoyable one. I look forward to trying these out. Also very clean inside. read more

I love Urbana The quality of their products is excellent! My favorite ones are the Jetty! Try them!!

The lounge is amazing and Yakk went above and beyond to make it a 5 star experience. Yakk got us setup and made sure we had everything we needed, couldn't ask for more read more

Bad point Old products!!!! 1 year old? Good Point otw to hospital 1 block away!! Here's the real Downer.... your in pain and you have to carry their 2 lb metal basket to walk in store. Usually is very painful for me stupid rules and discriminatory!! Since there is no offer to help old demands to do what your told. If it was my store I would ask people if they are able then proceed. I bought 420 box had old products with food so watch the products dates at this place!!!!!!!!!!!!! read more

Urbana - 5/2020 is one year old - Cannabis Dispensaries Near Me - San Francisco, California

First time here - staff super friendly and helpful- nice variety of choices from gummies, flowers and tinctures- reasonably priced too! I'll be back :) read more

This place is pretty awesome. It looks like a really cute local coffee shop the way it's set up. You have security in the front with checks your ID and a worker who welcomes you and assist with explaining the store. Then you are welcome to walk around. We were there looking for a pain cream for joint pain and the staff was really helpful in explaining the products, which made it a lot easier to explain for the older relative I was purchasing it for. The transaction was super simple and we were probably in and out less than 30 minutes. read more

Urbana Mission is hands down my favorite dispensary in all the land. They have amazing, high quality products (often on sale) AND the best workers ever. Amber and Trey always help me out and as a working mama, I really appreciate how thoughtful they are about my highly specific questions. In addition to A & T , though, everyone who works here is consistently helpful, kind & they laugh at all my jokes -- (I give them 5 more for that alone.) So if you're looking for high quality products served with knowledge AND kindness- look no further than Urbana. read more

Urbana - 40 something Stoner mama in my new wyld hat (free) from Urbana! - Cannabis Dispensaries Near Me - San Francisco, California

I went there with my husband last week. It was very easy to find parking and security was in the front ready to check us in. We were greeted as soon as we entered the store. Carlos was the one who assisted me in finding the right products that would work for me. He was super knowledgable about stands, growers, and the type plant that will work for my anxiety. I ended up leaving the store with everything I needed! Thank you Carlos and staff for showing me what works for me. I will be back! =) read more

Daryl is the best! Everyone at Harvest is really, but it's always a pleasure to interact with Daryl as he's always so warm and professional - again not that others aren't - a true class act. The new California laws make running a dispensary pretty difficult, what with all the rules on packaging, what patients can touch, be they medical or non. That said, the staff at this Harvest make it appear effortless. After my favorite dispensary closed, I was searching for a dispensary that was easy to get to and had vegan edibles and a good variety of cbd oil. Harvest is not only walking distance but has great hours. Couldn't be more grateful for this establishment. read more

I've been going to Urbana ever since they opened and I have never been disappointed. They have by far the best knowledge about their products (and I ask a lot of questions!) and I have never walked outta there disappointed. On top of it, everyone is incredibly friendly. read more

how did you get my address to send me spam mail? living with family and you caused problems for me. I've never used this company but they have my information? You should avoid this dispensary. read more

To agree with another review, "their money handling practices are super shady." And my purchase was rushed and I was not told or repeated back to me what I was buying... very unusual for dispensaries in general, and especially since there was no one in line either. I am a loyal customer who goes here pretty often and haven't had many issues... I went in and bought a Himalaya cartridge and was getting the deal BOGO $1. I was purchasing 2 and by accident I picked up a gram box. I went to pay for four 0.5g and was charged $109. Thinking to my myself whoa this is really expensive. stepped outside to look at the receipt and realized what had happened, went right back in to ask to exchange the gram for a different gram as I don't care to much for hybrids and much prefer indica or was open to returning it for a 0.5g. The man working the counter not only proceeded to speak to me and make me feel stupid for accidentally grabbing the wrong box even though they all look the same but he proceeded to tell me that I should pay attention to what I'm buying. I was so taken aback and really just shocked and frustrated. More than anything I understand policy however It hadn't even been a minute since the transaction as the guy reminded me that he remembered from a second ago. Truly poor customer service and not handled well in my opinion. Fortunately not all of the employees are like this. This was unpleasant experience contrasted with the many other times I've experienced the employees. I am deeply frustrated and sorry this experience happened. read more

This is my favorite pot store. It makes me happy every time I go and that's not because I get stoned. I have yet to do that there though there is a lounge in the back. The employees are super nice, accommodating, and knowledgable. The products they carry are top-notch for all tastes. There are smokeable, vapable, edible, drinkable, cream spreadable, teas, you name it and it's all high quality. I am a 50something mom. You don't need to be a hipster kid to go here and nobody is going to treat you like you don't count. On the contrary, they will go out of their way to guide whether you want to sleep, reduce pain, enjoy sex more (yes there is a female alternative to viagra and they have it- one called "arouse" and one called "passion"), calm your nerves, or be creative. Even if your vape or your cartridge you bought there suddenly stops working, go there and ask for help. They will fix it on the spot or replace it. A nice young man taught me how to fix the cartridge easily so the next time that happened, I didn't need to go back. Even the security guard is warm and friendly- every single time- and it's not always the same guy. When I am at Harvest off Mission, I can't help but smile. That is because my 15-year-old self is sitting on my shoulder grinning like an idiot thinking "Man, I knew it could be like this!". That does not mean I am glad I discovered pot at a young age. I wish I hadn't. It's not good for developing brains (oh how smart I might be) but for us adults with varying symptoms and desires, it can be incredibly useful. I stopped smoking pot at a pretty young age too- never knew how it would make me feel and often it was disappointing. It almost always just made me feel like sleeping in a pizza. As long as I go to Harvest off Mission, I have found that cannabis products can be a positive thing in my life. read more

The staff is always super friendly and helpful if you have questions. They've never steered me wrong. I even picked up a few gifts here for my (very strict) father and he loved it. Mainly for relaxation and pain - all CBD products. Make sure you bring your debit card with you since they don't take credit. :) read more

This was my first and last time I'm going here; I placed an order and when I grabbed my order I seen they packed the WRONG items, plus the customer service was bad read more

Don't use your debit card here!!! They charge an extra $7.50. Then your bank will charge you as a non-atm withdrawal fee. Talk about a rip off....not happy read more

Little tiny cute place. Clean,tones of product, and friendly service. Everything is neatly placed. Workers are nice and friendly. read more

Urbana - Yummy gummies, cookie, and a little smoke - Cannabis Dispensaries Near Me - San Francisco, California

I havent been on yelp in years, but decided to re-join just to give this review. Harvest SUCKS. They didn't used to suck. I started going to Harvest before the legalization, and everyone was so nice then! They've changed the staff around and now I only see a couple of the old faces. All the new staff are sooo rude. They have ridiculous rules which are not new, but now they are way more uptight about enfourcing them. It's ridiculous that I have to be treated like a baby and have a staff member hand me a product in order for me to look at it. I have to examine what I might PURCHASE while they stare me down like I'm gonna steal it. They literally stalk you as you try to shop. Last and final time I was there, they told my boyfriend he needed a medical card in order to purchase a certain product. Then another staff member came and said it was ok. Then at check out, they overcharged him for said product. When my mom was trying to help my BF out as people often try to take advantage of him, the cashier rudely told her to go outside!!! I couldn't believe he talked to my mom like that, especially when the mistake was on their end. Not to mention we have been long time customers and the staff used to recognise us when we came in. Harvest has changed. Rude service, zero selection, and outrageous prices. Check out Purple Star, Shambala or even Cookies, but save yourself the hassle and skip this place. read more

I've been going to this spot since it was Bernal Heights Collective which used to be my absolute favorite club in the city. I was sad when it was bought out but ended up pleasantly surprised with Urbana. The staff is so friendly and makes me feel super welcomed when I walk in, I remember one time one of the deals they had going on wasn't applied, when I came back after I noticed it, they fixed it without any issue or complaints. They have a great selection and always have some sort of deal going on. I've been coming here for a few years and it's become my regular spot. read more

Horrible First impression. I was nicely greeted by the two security guards but the short, bald white guy was quite rude in walking through the process of getting entered into their computer system. A guy ahead of me had already walked out and I followed. Not efficient process, not friendly environment. Poor customer experience! read more

Best place everrr! They have a consumption lounge in the back and vendors are always there doing promotion deals. Also the place is a self serve dispensary and it's super cool! Check em out! read more

Urbana - Plus, soldaze, potcorn, mood 33 demo and promo today may 22 2019 12-3pm - Cannabis Dispensaries Near Me - San Francisco, California

A dispensary that feels more like a corner grocery store. I love how the products aren't behind the counter or in the inventory in the back. I can walk up, pick up an item, and take a look at it. The annoying thing is that you have to carry an item basket with you. They have a decent selection of cartridges here which is why I wanted to check it out but there's plenty of options in the city that's better even if you can't pick up and look at the items. It is a bit pricey here as others have mentioned. read more

A peaceful cannabis shopping experience. I like how at this place, you have the freedom to roam and pick things off the shelf yourself instead of everything being behind a counter. I've also experienced their lounge, where one time they were sampling different strains for $2 for a bong hit. That was a fun time! read more

Very diverse selection of cannabis products The store is well stocked in variety and has a selection of reputable, high-quality brands to choose from. This business caters to both recreational use and the medicinal crowd. You can expect prices to be on the higher side. Vape pens were 30+ bucks and are the big name brands. For some reason, every person in the store has to carry a basket - even if you are not purchasing anything. Overall, this is a good place to visit if you want a nice selection of products brands and types to choose from. read more

This was my first-ever visit to any dispensary while in San Francisco. I've been looking into high CBD products to help with pain/discomfort WITHOUT the psychoactivity/high that comes with THC. I had conducted research on my own and dabbled in high CBD products shipped to me (legal in all 50 states) before my visit to the dispensary. I don't have a medical marijuana card and was NOT looking to get high recreationally so no THC products for me, thank you very much. Overall, it was an intimidating process not yet having experienced a dispensary. Upon arrival, the friendly security checked my ID. He let me into the establishment where I had my ID checked again with the front desk, and completed paperwork. I was then handed a basket to shop and was referred to Darryl who WAS indeed knowledgeable, as other reviewers had mentioned. I expressed my concerns (NO THC, just CBD products) and what I needed it for. He was patient with me, clearly listened to my concerns, provided several product suggestions and walked me through the floor. Darryl eventually discovered that a higher CBD product exists in the market that they don't carry yet. Luckily I had it on me and he asked me to show and tell. He asked if it was ok that he shared my product with the rest of his team. None of his fellow budtenders were aware that this product existed but this now provides an opportunity for them to carry it at their stores moving forward. Long story short, I picked up a high CBD topical to target areas of pain/soreness. I frequent SF so I'll be back in a heartbeat if I'm looking for pain relief from aches and pains in the colder, windier SF weather. read more

In and out as a new customer in about 5 minutes. Their selection is decent, I came for a pre roll and had 3 options to choose from. Card system was down due to wifi issues so I only had enough cash to try one item. The pre roll was good. Also helpful they had matches so I didn't need to buy a lighter. Would come back if in the area read more

Today was my first time here, and the staff was super friendly, helpful, and patient. I made a pickup order online and it was ready in under 10 minutes. The atmosphere was super chill, loved the interior and set up of the store. They took covid precautions very seriously. Parking was easy to find, as it is not on a super busy street. read more

Avoid like the plague. I recently saw the 'owner' of the company berating a member of staff in front of customers in a dreadful and degrading manner. If this is the ethos of the owner, manager, company then I don't want to frequent them. This one star review is no reflection on the staff in-store: I feel sorry for them. I wondered why every time I went in there were different staff. read more