From my very first appointment, communication from the front office has been extremely frustrating…read more I was never informed that I was considered out-of-network, and because I was very pleased with the dentist himself and the dental team, I went out of my way to obtain secondary insurance so I could continue my treatment. Unfortunately, the front desk experience has consistently been disappointing. Even after receiving treatment plans, there seemed to be very little understanding of how my insurance benefits applied. I was given a treatment plan stating that my next appointment would cost a little over $300. I was unable to make that appointment, which I am now thankful for, because when I called two days later to reschedule, I was suddenly told that previous staff had not been knowledgeable about my insurance and that the correct amount would actually be over $700. Anyone would be frustrated to find out that they had been given incorrect information, especially after making decisions based on that information. What was even more disappointing was essentially being told that it was my responsibility to understand my own insurance. While I understand that patients should know their benefits, I also expect a dental office to provide accurate information when discussing treatment costs and insurance coverage. When I expressed my frustration and explained that, because of this experience, I would not be returning, the response I received was, "I hope someone can assist you better." I responded that it shouldn't be difficult, considering I was simply asking for accurate information regarding my treatment and financial responsibility. At that point, the conversation became even more unprofessional. I was reminded that the call was being recorded, in a way that felt more like a threat than an effort to resolve the situation. I was also told how much the office had supposedly done to help me, as though expressing a legitimate concern about being given incorrect financial information was somehow disrespectful or unreasonable. That interaction completely confirmed my decision not to return. Patients should be able to express frustration and ask questions about their treatment and finances without feeling threatened, guilted, or talked down to. The dental team itself has been wonderful, and I have nothing negative to say about the dentist or the quality of care I received. Unfortunately, great clinical care doesn't make up for poor communication, inaccurate financial information, and an unprofessional front-office experience. I ultimately left feeling like my time, money, and insurance benefits had been wasted. I would rather find a practice where I can receive great dental care without feeling like the people handling my account are playing with my pockets.

I wish I could give a zero to 1/2 star. I made an appointment to see a dentist here to help me…read moredetermine if the pain in my lower right jaw was a bad back tooth or if it was TMJ/TMD. I was given Ron Davidson and told he was their TMJ "specialist". I came into this office with pre existing conditions/details about my dental history that were crucially important in assessing an overall treatment plan. He over zealously spoke of one of his "inventions" the designed to treat TMJ/TMD issues such as pain and sleep. I explained that I was just out of Invisalign treatment on my top teeth and he said his "invention/retainer" would also take care of keeping my top front teeth aligned while the bone healed around them and they became more stable. I had spent $4000 on Invisalign. For the next several months I came into this office no less than 14 times with problems due to his "retainer/invention". During this time the top tooth that has the Invisalign treatment went back to its original position rendering my $4000 spent worthless. Davidson had to make a second retainer because he never could get the first one to fit correctly, even after multiple grinding sessions of both the retainer and my teeth, which are now hollowed out and sharp to the touch of my tongue. I clearly told him that the most important thing going on in my mouth was my front teeth as they pertain to my Invisalign treatment but that was not on his mind. He seemed obsessed with the idea that he would be able to put an additional notch in his belt in favor of his invention so he could get his pat on the back. I stopped going after, 14 visits, and grinding my teeth, he s=could not get my bite right. on my last visit, I came in and told him he needed to adjust my bite because on one side of my mouth only 1 front tooth was touching the opposing lower tooth and it was actually making any TMJ I did have, WORSE! He brushed me off and continued on with his inner dialogue about how wonderful he is and how he loves to solve PUZZLES! He also gave me pricing on not 2 (as requested) but 5 upper front crowns and 1 implant crown at (excluding temporary crowns and other "potential" costs) @ $24,000. Outrageous! In the beginning of this awful experience, Davidson said he would reimburse me for the retainer ($1100-very expensive for piece of plastic that never fit). I requested reimbursement weeks ago and I have heard nothing back from anyone in the practice). I went back to the orthodontist and my periodontist to confirm what I thought about his "treatment plan". He had ruined my Invisalign result, left my front teeth unstable and hurting, and ruined my bite. My periodontist sent me to a new dentist who had to fix my bite so I could even close my mouth. I don't leave reviews often, but will if I think I can help someone else out by providing inside information about the character of the people in this dental practice. Since Davidson is a principal/owner, it is only logical that he would tell his employees how to respond and deal with problems that inevitably arise when dealing with patients. I don't blame any of his employees, but I put the blame squarely on Davidson and his self aggrandizing behavior. Reimburse me the money you owe me Davidson...

Dr. Bickley and her staff are top notch. Great experience from beginning to end. I would recommend…read moreher to anyone.

Appointment On Short Notice…read more I reached out to Dr. Haines who is my general dentist on short notice after I felt some sort of infection after having a wisdom tooth pulled at another office. Apparently, I was traveling a few days after my wisdom tooth was extracted and on the 5th day my mouth started to feel irritated and inflamed. Once I returned home, it was time to call and make an appointment for an oral evaluation, which was on the same day I called. After taking antibiotics and thoughly cleaning my teeth, the discomfort subsided, but I still attended to my scheduled appointment with Dr Haines. The wait time was minimal, which is usual at this office, and Cassidy took me to the examination room, listened to my concerns and took some x-rays for review. Dr. Haines took a good look, gently tapped a tooth or two to ensure I was not in any pain. He reassured me that my remaining teeth were in good shape. Most likely I had failed to keep the area clean, which was still healing from the pulled tooth. The antibiotics helped, but I made doubly sure to clean the area after every meal, and so far so good. Thank you Dr. Haines and Staff! I really appreciate the care and attention I have received.

What a great team! I just had a root canal with this team and was absolutely blown away by the care…read morethey provided. Thank you!

Beautiful office, amazing staff! I had an emergency situation and Dr. Connor Zekah DMD was…read moreFANTASTIC! He explained everything so well, he answered all my questions, and was extremely patient and encouraging. I can not say enough positive things about my appointment. It was the best experience I have ever had going to a dentist!

You will love Dr. Selden and his amazing staff. From my first visit I felt so comfortable and…read morethroughout my treatment never had a bad experience. Believe me you will not find better orthodontic care when you trust your teeth to this awesome practice. As an older adult I discovered you're never too old to get those beautiful teeth you've always wanted!

We love Dr. Selden! Wonderful team and beautiful office. I've had two kids in braces and we always…read morefeel well taken care of.

This practice is so great. I had a misunderstanding when I got there, but they worked with me and…read morehelped me and I truly appreciate it. They were so helpful.

Botched dentist alert! I would not recommend letting Twila M. Bell-Hudley do any work on your…read moreteeth! She turned a small cavity into a root canal! Another dentist confirmed that the likelihood of that happening was 1 in 1,000! Even more reason I believe she's the biggest botched dentist in NC. She explained to me how she's teaching classes; she really needs to stop because, in my opinion, she's creating more botched dentists like herself. She worked so sloppily, and she is very inexperienced. She did not know how to properly administer anesthesia. The worst dentist I've had in my entire life! I still can't believe anyone gave her a license, but then I went to look at her online credentials, and it makes sense! She graduated from the University of Detroit Mercy, which has an 80 percent acceptance rate! Go to her at your own risk, that's all I'm going to say!

From the moment I walked in I was treated with kindness (even though I was a few minutes late)…read more From reception to hygienist to doctor everyone was welcoming and personable. I had a teeth cleaning and will need further care. Next treatment along with costs was explained thoroughly.

Great professional Team every time I have been there it was a great experience, never any problemread more

Terrible billing practices and customer service. Didn't notify us until AFTER appointment in a…read moregeneric email that their practice was no longer taking Delta Dental. When I tried to speak with the office manager, they were never available when I called and only called back at 9am the next day when I specifically asked in voicemails to call after 3pm due to work. When I was able to speak with her, she was rude and instead of helpful.

if you are looking for a perfectionist go to Dr. Austin. He is amazing and will go the extra mile…read moreto help you with insurance and any dental care you need. He is kind, caring and compassionate. The best of the best.