I referred my fiancé to Dawson's Accounting two years ago since I had been using them for quite a few years with no problems.
My fiancé went there the first year and filed his taxes with them. He had health insurance the ENTIRE year and it was documented. However, he switched employment that year and had two forms that HE provided to Dawson's Accounting. They filed his taxes wrong and he received less money than he was suppose to get back. He called and asked them why and they told him that it was because he did not have health insurance for the entire year but they found that he had already provided this information. They corrected it and told him that he was to send out the correct information out.
He did not want to return to Dawson's Accounting but I had assured him that they typically do a good job and that was a mere oversight. He went to file his taxes with them on February 5th of this year which was the same day that I filed with them, as well. He was told that they would file his taxes by the end of the week and that he would see his return in three to four weeks. On April 15, 2018, I asked him if he had received his return. He replied that he had not. I told him that is very unusual because I had received mine within two weeks. He called them on April 16, 2018 and told them what happened. No one returned his call on that date. He called back on April 17, 2018 and asked why they had not returned his call. They apologized and stated that they never filed his taxes and that they would get it out immediately.
After he told me this, I thought that it was not fair that he paid $350.00 for them not to do what they had said. I spoke with a lady named Vicki who stated that she would discuss the situation with a lady named Kelly. They called my fiancé and stated that they would give him a $38.25 discount next year for his taxes which would be 5% interest on the amount of his return for a two month period because, aside from that, he had not incurred any other financial loss. I thought that this was simply unacceptable.
I called and spoke with Charles Dawson who belittled me the entire time. I guess being an older man speaking to a younger female, he felt that I was not worthy of an intelligent conversation and that I simply could not understand what he was saying. He interrupted me numerous times as if my voice did not matter. He pointed out the fact that I do not have documentation stating that they filed late and said "So what are you going to do about it?" He said that they have caused no damage and that they would have realized their mistake, even though taxes are to be filed by April 15th. More than anything, I cannot believe I was belittled and disregarded in this manner.
Ironically, prior to this, I thought that Mr. Dawson was a decent human being. However, he has proved otherwise. In my eyes, he is nothing more than a sexist bigot.
Obviously, we will not be returning to Dawson's Accounting and I do believe they should be held accountable for these poor business practices. His team is incompetent. read more