The front desk staff where very rude. When entering the building we had the idea that it would be…read moreaccessible to my friend (due to the accessibility signs on the door). When asked the front staff decided to take a hostile approach towards us, then mocked us as we left the building. Never going again. Very misleading.

Horrible customer service and unprofessional management team do not stay here!…read more We stayed here last weekend and were charged a smoking fee even though we never smoked in the room. When I pointed this out to management, they laughed at me and told me there was nothing I could do.

The staff were accommodating to the situation we had been in, they easily got us a room upon check…read morein and we have had no further issues.

the hallway makes me feel like I'm in the shining, the stairs are narrow, overall weird and creepy…read morevibes. on top of that, there is NOTHING to do in Strathmore.

We picked this hotel for our stay in Drumheller because the pool came with a water slide and hot…read moretub. We were not disappointed. The rooms are adequate in size, with a mini kitchenette that has a fridge, microwave and kettle/Keurig. The staff were very helpful and friendly, and the breakfast buffet in the morning will cater to most appetites and tastes. As mentioned, the pool is great, being a decent enough size that you can get a proper swim in if so desired, as well as the water slide. The slide is a fair length, even going outside the hotel before curving back in. My son absolutely loved it. Although they provide breakfast, there's no restaurant in the hotel. However, there is a Boston Pizza and Irish Pub within the same parking lot, which provide decent food and a 10% discount if you show your room key. If we ever go back to Drumheller, I will definitely stay here again.

The pool was a great feature for my 5 year old to burn off energy. We had to supply our own life…read morejackets. But they had it set up like a little oasis which made it inviting for grandparents to sit on the side lines and watch. The breakfast was pretty decent and very well done covid style. The rooms were nice - the bed could've been a tad bit softer but everything was clean. My only complaint would be the check in. There was a trainee who checked us in and didn't update any credit card information, got our rooms mixed up and it was a huge to do. if I hadn't noticed I would've been paying for all my families room. He was nice but clearly wasn't prepared check ins and could use some more training

Very nice hotel!! Nice comfortable rooms. Great breakfast. Entertainment area for the keiki. Small…read morekine fitness center. Friendly front desk staff. Pretty much out in the middle of nowhere. Loved it.

Ample space for parking, working elevator for unloading or re loading your luggage when it comes…read moretime to do so. There's breakfast included which is really nice, and tasty. I went with making my own waffles with their waffle maker which works flawlessly. Nice option of toppings available. Rooms are clean and look very high end. My room has a working fridge which is spacious enough. A hot tub is also on the premises as is a workout room. There's also a restaurant right next door which you can walk to and if you tell them you're staying at best western, you get a 10% discount. And of course the staff is very friendly :)

For a super8,this is a 4. Our room was fantastic:clean,comfortable. The hotel staff are friendly…read moreand accommodating. The pool and hot tub are a great way to enjoy the end of the day. For our experience, we recommend this hotel. Happy travels.

Very clean rooms, comfy beds, filling breakfast, and kind employees. It was very close to fast food…read morerestaurants for easy food and snacks.

Had a pleasant stay at the Ramada High River. We booked through the main Ramada line though and…read morewhen we arrived they seemed confused. Apparently they aren't actually a Ramada? Not clear what that's about, but it was a nice hotel all the same.

The room was clean and the bed was spotlessly clean and very comfortable…read more We were told that there would be a 'continental' breakfast and I prepared myself for bad coffee, watery OJ and toast with jam and peanut butter. But, to my surprise, there were tasty breakfast sandwiches, to be warmed up in the microwave, fruit cups, nice coffee and OJ and 4 kinds of cereal as well as fruit, bagels and hard-boiled eggs. A great way to start the day. To top it all off, the staff were friendly and super helpful.

Clean, up to date interior, brands well as a Best Western SureStay. I was so thrilled I had a good…read moreexperience, I am pretty picky about hotels. I would stay again. Front desk is friendly. Sheets are crisp. Towels and bathroom are super clean. Breakfast really is toast and yogurt - but it will get you on the road again. Thanks for the enjoyable stay. Bobbi

First off, there is NO lake view. (Wink)…read more This hotel is one of three recommended in Okotoks. It feels more family owned/operated than other more expensive chain hotels. Check in was smooth and the staff has been very friendly. (Is that a Canadian thing?) Our rooms (non-suite) are a bit worn, but very clean and with a fridge and microwave, there is convenience built in. The bathroom is large, clean and it was hard for me to pry myself away from the warm shower. The tv has lots of options to watch, but I fell asleep quickly on a firm but very comfy mattress. We like free breakfast, and there is a nice combination of warm and cold options. If there are scrambled eggs and make-your-own waffles, it's a good day. Very close to drugstore and several fast food restaurants. Only downside, sound and light easily bleed through the door. I can hear my neighbors shower like they're in my own room. Otherwise, thumbs up for Lakeview.

I travel for business a lot so I think there are a few standard things one would expect to receive…read morewhen paying $170 per night. Some of the things I was very disappointed in; Cons -the staff did not greet me or seem to care I had arrived with multiple suitcases at the front desk -when I asked a question, their time appeared wasted in replying -when calling the hotel to ask for early check in, it took 3 tries to get a person on the phone -my room was generally clean, but the bathroom counter and kitchenette was not wiped down, nor was the floor swept Pros -acceptable breakfast spread -clean pool are that includes a huge slide for kids -good location but not near a lot of restaurants Overall, I will go out of my way to never stay at this hotel again if I can help it.