I was there for 11 days if I could have stayed somewhere else I would have done that. The rooms are…read morenot to par for a Hilton Brand. The blankets and pillow have yellow stains. The wallpaper of the bathroom are peeling away and the caulking around the bathtub by the wall it is all cracked and the bathtub stopper was off. The AC cover in the room was hanging off, when I called the attendant to let them know they said they would send the technician. It was until 30-45 minutes after to check he was like I looked for him but I guess he is gone!! This is one place I will never stay again. Highly disappointed!!!

We do try to stay at Hampton when traveling just because we always have good luck with our stays…read more It really depends where you are for the night, sometimes we do get an older one and the service isn't what we usually anticipate. All in all, I would recommend this hotel for anyone traveling.

This place is the definition of mediocre. Insult to injury it is also expensive. The staff is fine,…read morethe lady who runs the breakfast is a joy, The breakfast itself is a step above typical for this kind of place. This trip we stayed 3 days and were surprised to learn housekeeping doesn't straighten the room during extended stays... no clean towels, made beds, trash emptied... not much competition in Altus and the reviews are no better for them. I guess though, it's time for us to give them a try.

When I checked in my room 6/26, all was well with the room, except when I noticed there were no…read moreprivacy curtains, all sheer. The red decor curtains were short and an entire row of curtains were missing. The room I checked into was 210 and is located directly in front of the building, above the arch. This is the area where hotel guests are checking in/out and driving by so they are literally see into the room. I informed the desk clerk, told her that I could not stay in a room with no curtains and she said there was nothing she could do. I asked what options were available and was advised that maintenance refused to come back to the hotel. She also advised that housekeeping refused to come and no manager was available. I asked if I could move to another room. I was told that no other rooms were available. I ended up calling the IHG Corporate office several times to resolve the issue. After several hours passed and increased frustration, they ended up moving me a couple of doors down to the same type of room I booked. It makes me wonder why they didn't just do that in the first place & told me there was nothing they could do, like I had to just deal with it. An extremely upsetting situation all around, especially after driving from another state for a special occasion. The local staff did not offer an apology or discount. Hotels are responsible for providing safety and security for the guest that pay money to stay there. It's basic. When you pay $761.33 for three nights, you expect the bare minimum. If I could give it a zero, I would. I strongly recommend NOT staying here.

If not the best, one of the best crash pads in Altus. Compared to many places, the owners don't…read moreskimp on their house or amenities. Maid service once a week, keg beer, clean and the best part is the owners go out of their way to make sure you have everything you need and continually check to make sure. Clearly they aren't in it just for making money but building more than a business relationship. Mike will be my first call my next trip back. Cheers

The bat cave has got to be the best crash pad in all of Altus. The owners care of their guests…read moreextremely well, and Crystal has got to be one of the kindest people in all of Altus.

I don't recommend this hotel. We were passing through and had to find a hotel due to a storm. We…read moregot checked in and headed to our room.(Stairs only, no elevator) It was just a basic stocked room, soap only, 4 cups and an ice bucket. The room spelled stale. The beds were ok, the covers were slightly dingy and thin, so that was questionable. We had to ask for a second cover because we needed those would not keep us warm. The TV didn't work so I had to go downstairs to get assistance. The clerk acted all put out and had to call another coworker to help us. We paid $200 for this room, which was NOT worth that at all! Went downstairs to get coffee the next morning and the breakfast area was a mess!! Spilled coffee everywhere, crumbs all over the place, pretty gross. Needless to say, we did not eat anything. If you see this hotel, just keep on going.

Let me begin by saying we are platinum members at Wyndham and booked two nights for a business…read moretrip. Arrived at this hotel at 11 pm after working a long day in a small trailer. Got to our room and I removed a pillow and there was a long black hair on the bed. Pulled the covers back and it was obvious that the bed had been slept in before. One of the pillow cases was visibly dirty on both sides. Went to front desk and complained and he said he was sorry and would discuss it with housekeeping. We told them we would be checking out the next day and changing hotels for our second night. I literally slept in sweats because I was so disgusted. Complained again the next morning and asked for a refund. Lady at front desk said she was sorry and would speak to a manager and contact us. Two days later, nothing, we emailed the manger including a picture of the obviously used bed sheets. They replied to our complaint first by calling my husband by the wrong name and basically said no refund. This is not acceptable at any hotel! Do not stay here.

Nope not ok this place is so bad it need new management and maid service or at least a new owner…read moreit's so old and it stinks the wholewhole place is old and the manager has an attitude and the maid service is so terrible place has bed bugs and it's nasty ​

To quote Bette Davis, "What a dump!"…read more Hands-down the most disgusting place I've ever stayed. I only booked here because the reviews were so good! Now I have my suspicions as to who wrote those reviews. Stay anywhere else! What did work: the AC, microwave, fridge, tv, toilet. The mattress was inexcusable. Extremely thin, visibly sagging, and lumpy. The worst I've ever slept on. I developed back pain which is still present. The room was damp-ish with a slight musty odor - although it didn't rain all week. Things started to melt, like cough drops still in their packaging. The front door lock stopped working while I was there. The back door stands away from the doorframe so the locks kinda barely reach into the doorframe. It looked like it could be easily kicked in. They came in to spray for bugs WHLE WE WERE THERE in the rooms! Never experienced that before. They justified it by saying they did it every month. They said we would't be able to smell it, but my friend was choked out of her room and had to go outside. The AC and bathroom fan were very loud. WiFi very weak and constantly went out. Went in and out while waiting for websites to come up - numerous times in a minute or two. Every other time I came in and tried to use it, I was "connected" but "no wifi." Had to call desk numerous times for it. The shower head seemed about 20 years old and so full or lime or build-up of something that the water shot out in weird directions and lots of the holes were plugged up so no water came out. Shower heads run under $30 ... IT WAS VERY DIRTY! This was built-up, worn in dirt beyond the typical duties of housekeeping. How much does a gallon of paint cost? A half-gallon of bleach? Some scrub brushes? I'll let the photos speak for themselves. This place left me feelng dirty and gross. I did not ask for a different room because they were full, and because i didn't want one that might turn out even worse. I booked a few months ahead so if they had a better room, they could've given it to me. Instead, I got this absolutely disgusting dump. Before I'm blamed for this filth - housekeeping only changed sheets, vacuumed, exchanged towels, emptied trash, and wiped available surfaces - just exactly as you would expect. I avoided using them when I didn't need them. No, I did not render these other surfaces filthy. I didn't TOUCH any surfaces. Gross gross gross

Previously looked at the negative review on here. After booking I was very concerned however the…read moreroom was very clean and the hotel was very nice. And as many people say that they had bugs there was no bugs at all. Very good condition the bathroom as well the representative from the front desk were very polite. I really don't understand why people are giving a bad name to the Regency Hotel, because my family had an enjoyable stay and will be coming back next time.

The owner Mr Patel doesn't want to spend any money. There is no soap in the hotel. It was Ramada…read morethen Motel 6. They need certain standard or will take your franchise away and they did.

What a joke. There wasn't any heat in our building. We were not informed until after we arrived to…read morecheck in.. Their resolution was a piece of paper on the door that told us to get extra blankets at the front desk. Also, no discount for the inconvenience. ANY other hotel would have either notified us before we arrived and/or offered a discount. Typical Air Force... you're better off staying off base even though it's a little more expensive. The people at the front desk hate their lives, service is terrible and the door keys have a mind of their own. The only reason this place exists is because it's the Air Force and they have a monopoly on TDY travelers. Absolute joke... The room was at least decent..

Lived here for 4 months during requal training. Let me first say that the housekeeping staff is…read morefriendly and hardworking. Also, it is convenient to the little that Altus AFB has to offer. 2 pluses Unfortunately, the place itself is pretty sad. Despite being accompanied they would not give me a TLF. If you have the option get a crash pad. The VOQ rooms are not suitable for more than one person. We had to make it work because of the convenience and only having one car. It is subsidized by the AF and is run like it. People are required to stay there so they know they will have a constant stream of occupancy. It seems they have little motivation to run a quality hotel. The rooms really need updating. The disposal in our sink was so old that the rusted blade broke off in my hand as I was trying to clear the drain. It took 4 calls over the span of 2 weeks for someone to finally attend to it. When they did come they removed the disposal and replaced it with a non-disposal drain. Cheap solution that downgraded the quality of the room as we had to constantly clear the clogged drains. Kitchens are minuscule and sinks are half the size of a normal sink. The faucet is actually longer than the sink so if you're not careful you can run water all over the counter, or floor. This isn't likely to make a difference as far as improvement but if you are coming to Altus and have the option to stay elsewhere, I would.