First time these people made me upset was when we arrived 12 minutes late, although our appointment…read morewas scheduled for an hour, and they rescheduled us... instead of letting us get the other 47 minutes of our scheduled appointment time. Today, we arrived, and was told that we were not even scheduled! They stated that the appointment that was scheduled for today was actually completed on March 31st. We were here on March 31st but did not get the service that day! I was told that they would have a manager call me but that was also told to me before?? I'm not impressed with this place whatsoever. I live across town and don't have time for this.

Tried making an appointment for over a year. They rescheduled me 3 times and each time it was due…read moreto their hygienist having to leave for an emergency... each time I rescheduled they pushed me back another 5-6 months, making no effort in getting me in sooner.

We still go to Smiles at the exchange. We like the whole staff. Both dentists are very nice and…read moreprofessional. Would highly recommend them if your looking for new dentist.

Dr. Botti quickly returned my call on Thanksgiving for my crown that had come off. She met me the…read morenext morning, on her day off, and re-attached it. I've been going to that practice since I was 5 and will remain a customer for life. Chris

It started out well - hygienists are pleasant and the front desk staff very nice. Challenges…read moresurfaced with the dentist. Also, watch for charges and unnecessary extra xrays.

I'm extremely disappointed in how my recent visits were handled, especially regarding communication…read moreabout insurance changes. In December, I underwent extensive cosmetic dental work, fully aware it wouldn't be covered by insurance. However, I scheduled a routine follow-up appointment for May--expecting it to be covered, as all my past routine visits had been with this office. After that May visit, I was surprised to receive a bill. When I called to ask why, I was told that as of January 1, the office no longer accepts Tricare--yet I was never notified. Apparently, letters went out in December to affected patients, but I was "accidentally left off" the list. Had I known this, I never would have proceeded with cosmetic work here, knowing I'd have to pay out of pocket for routine follow-ups. To make things worse, I was asked to sign a form at my last visit, which was summarized by the hygienist as "just confirming we expect this to be covered by insurance." That left me with the impression that nothing had changed. Only later did I learn this was not the case. This kind of oversight is not just inconvenient--it's costly. I feel completely blindsided and misled, and I'm now stuck with a bill for something I had every reason to believe would be covered. Patients deserve clear, timely communication--especially when it comes to something as important as insurance coverage. I won't be returning.

Staff was very friendly and helpful. Dr Starkey has a wonderful bedside manner that made me…read morecomfortable. She is also very knowledgeable. I have been in the dentist chair since second grade with a lot of dental work done and was about to give up on Dayton dentists. She seems well equip to take care of me.

I haven't been to the dentist for some time and was a bit apprehensive about it. The one thing I…read morehad to have was a holistic approach. Dr. Starkey was wonderful, as was Sydney. I now have a plan and look forward to proceeding. It was a wonderful experience.

Dr Passidomo and staff are the best! State of the art…read moreequipment. Seen at time of appointment, no waiting.

Quickly worked me in for an appointment to reset a crown. Staff friendly, professional and…read morecompetent.

I went in to have a bridge replaced and a root canal done. It took a long time and I have TMJ and…read morehad neck surgery a year ago. It strained my neck. It took a few weeks before my new crown came in and his assistant started the work even if I told her it really hurt. She glued it in place and had to try to make it smaller , the whole time my neck was tilted back. I stopped her after she had been trying almost 2 hours and Dr Hagarty came in. He looked at the crown and made a comment that it was a mile high. He continued for a long time. Then shooting pain started that night so I called them and they got me in. My tooth next to the crown had an infection so he did a root canal. By this time my neck was in so much pain that it went down my shoulders to my arms. I went in to talk to him to let him know what happened. He dismissed it. He told me it had nothing to do with the dental work, I was just old! I had to see my primary care doctor, go to my pain doctor and have a pain shot into my spine,and go to my Neurosurgeon to make sure no permanent damage was done. I have gone through so much and my doctors agree it was from the dental work. Still paid for work done. But am disappointed with lack of compassion.

I made a spastic appt with is office to review some dental issues I was having and my current…read moredentist office basically came back on my a year later asking for more money beyond the paid estimate. I called them that morning, and set a time. Later that day, my dentist called me directly and apologized for the inconvenience and misunderstanding and said they would make it right. So I called back to this office and canceled. First and foremost I am not a patient of this office. I have never seen anyone in that office and I am so thankful I haven't! I was sent a bill for $25 from this office 40 days after that appt. Yet let's keep in mind I canceled that day! No policy or no show disclosures were discussed with me. I called back and said thank you but I will stick w my provider. Yet I have been sent a $25 cancellation fee for months now. So I contacted a local attorney who is a very good client of mine and he said nope! Send them a letter disputing the fee and then if they refuse to write off the $25 fee, file a formal complaint with the Ohio State Dept of Dentistry. So I did that today! All I can tell you is that if a office that HASNT verbally or physically provided you such a disclaimer, it is null and void. I am not a current patient and zero disclosure of such was provided over the phone: That is insurance fraud. Plain and simple. And if they place this bogus charge on your credit, you need to immediately file a fraud claim w the Ohio State Board of Dentistry. I had this same issue w an ENT and the Board of Medical Review nailed him to the wall. Do not play into this billing scheme. It is illegal with out being presented w such disclosures! I would highly not recommend this office and suggest Dr RODDY or Palm on Indian Ripple for wonderful care!

Friendly attentive staff and far above average medical care. I have seen multiple dentists and…read moredental assistants at this office and have not had a bad experience once. The office staff are equally as kind and professional and are great at dealing with my hectic schedule. As an adult with a silly lingering fear of the dentist, I wouldn't go to any other office. They also get new technology in their office all the time which seems to be constantly improving their process and my experience.

Having been a seasoned dental patient and due to living in various locations, I have seen several…read moredentists over the years, and I can tell you the Shelhouse team is superlative in so many ways. Dr Greg is the best anesthetist ( number) I have ever met, his gentle touch and affirming commentary go a long way in making you comfortable. From the delightful front office personnel to the highly skilled clinical staff, there is no better place to receive dental care. I strongly recommend DDC. Pete S.

Not happy about Invisalign treatment that my wife received from Angy…read more Did full 19 week treatment, then had to do an additional 15 more weeks and her front teeth were still not straight. THEN - had to pay an additional $1,500 more to start all over again. AND that was 6 weeks later and have not her a word from her or her office since. No retainer given and her teeth are moving back. Have called other Dentist and their Invisalign Treatment policy is one price til your teeth are straight again. Recommend researching other Dentist for Invisalign Treatments. Jim Gillahan

Glowing review because it is much deserved! Being a pretty anxious person when it comes to…read moredental/medical procedures, was definitely having those feelings prior to my extensive procedure yesterday. But I must express to the public, that I have never, in my 52 years of life, had a better experience than I did with Dr. Angy and her friendly staff. They are not only competent in their profession, but in their calming, friendly nature to their clients. My experience was one that has brought me to a very good place and I'm eternally grateful to them for their impeccable service and kindness. I once again give Dr. Angy Mounir-Toufils the highest recommendation possible.

This dental office is no longer Dr. DiPasquale. He retired years ago and sold out to a…read moreconglomerate. They raised the prices and want you to have unnecessary services performed. It's all about money now. After going to Dr. D. since 1978, I had to leave and find another dentist. Very rude office personnel too.

The staff and service here is top notch. Every one is always friendly and pleasant (which is…read moreespecially important if you're hesitant or fearful about "going to the dentist"). They seem to accept most dental insurance. There are TVs with cable service in every examining room which helps take you mind off any treatment. The office is clean, bright and cheery. The hygienists are gentle, but competent and thorough. Finally, "Dr. D" is a real character. He's got very interesting hobbies and always willing to share a story or two. My only complaint would be that although there are a hundred magazines in the waiting room, many are outdated.