Their staff is RUDE, RUDE, RUDE, and incompetent. Zero customer service. I have asked them on FOUR…read moredifferent occasions to have mine and my husbands records faxed to another Dr and they have yet to do so. I tried asking again today and was constantly interrupted by the woman who answered the phone. She would not let me get a word in. I guess I need to go to the office and have a come to Jesus meeting with them.

February 13,2023 was my initial visit to this practice .I was pleasantly surprised with the…read moreprofessionalism of the staff I was given a though exam and was diagnosed with corneal edema , something that was missed at Vision One in Port Orange .I highly recommend this vision center

I highly recommend Stephanie Hernandez, ABOC, NCLE, in Optical Department of Premier Eye Clinic in…read morePort Orange. Stephanie is very professional and extremely helpful in selecting both regular glasses and sunglasses. She takes the time needed for your selection and ensures your satisfaction with your fit. So, if you are in the market for glasses, see Stephanie!!

Had an appointment today, 12Jun2025. I showed up on time and the clinic was closed, no cars in the…read moreparking lot and no sign on the door. They just blew off the appointments without notifying the patients yet if a patient misses their appointment, they will charge $25.

I really love the eye doctors here. They do a great job and the location is very convenient as well.read more

Unfortunate, because of how much I enjoy the doctor and how nice he is that their front desk staff…read moreis so rude and incompetent. Both the gentleman at the front and the receptionist (who barely would speak to me) were both unwelcoming and rude.When speaking with the gentleman to order my glasses when asked the basic question of what can I add on he waved around a list and wouldn't answer my question and when I asked to read it he shoved it at me and said "can you read this?!" And showed me the paper with the abbreated add ons. At that point I shut down and dont want to pay to add anything on, I'm not going to spend my money here. He was extremely rude to both my husband and I to the point where we both shocked and said something back to him at which point he apologized and he had to correct himself and take back what he said. After confirming my glasses we leave and as we are buckling our son in, he proceeds to follow us to the parking lot demanding I pay an 80 dollar bill that had not been disclosed before, never had to pay anything before the appointment and no one ever said anything until I left the building, so insane which is very unfortunate considering how great the dr is.

Well I guess I spoke too soon. I left the office very satisfied, I paid my balance in full and was…read moretold I had a zero balance. When I got home I got a call that they needed my Medical Insurance in addition to my VSP Eye Insurance. When I asked why hey said they needs to keep it on file, so I gave it to them. The next day another person called and asked for my Medical Insurance info and I once again gave it to them. A day or two later I got a third call asking for the same info. By this time I was getting frustrated and told them I didn't have time to keep doing this and I would give it to them the next time I was in the office. I was then informed that I had a $105 balance for testing above and beyond what VSP covered and it needed to be billed to my Health Insurance so they needed it immediately. I was never informed they were doing additional non-covered testing by either the Dr. Or the staff. Whoever I was talking to said that didn't matter that there was a balance. I explained that I had not met my deductible for my Health Insurance so if I had known I would have asked about the importance of the test and would have possibly declined them. She said the Dr. does whatever she feels is needed and the patient is responsible to pay whatever Insurance does not cover. I once again gave all my info and told her I would pay the balance when I picked up my new glasses. Well today I picked up my new glasses and the first thing I was asked for was my Health Insurance Info. I asked what my balance was and was told $0, when I asked what happened to the $105 balance I was sent back to reception where I was told once again I had a $0 balance. I asked again what happened to the $105 balance and the receptionist went in back to ask someone else. She came back and said that the $105 had been submitted to my insurance and they had not been advised how much Insurance would cover yet so they didn't know how much I needed to pay. I explained that I would pay the $105 immediately so that I could leave and never have to deal with that office again. As far as my new glasses go, I like them so far but they were just handed to me and still need to be fitted as they slide down my nose. No one offered to adjust them for me at all. I also asked for a copy of my Contacts Prescription but was told it was unavailable at this time because the Dr had forgot to sign it. While my first impression of the staff was positive they turned out to be inept, unorganized and have very poor customer service skills. I will find a new Dr even if I have to travel farther.

I highly recommend Blahnik Eye Care! Our family has gone to Dr. Suzette for about five years…read morenow.... Dr Blahnik and her entire staff are so knowledgeable and caring. They have helped us with everything from reading glasses, to helping my son learn to wear contacts. They are quick to assist if we have damage to our eyewear and go the extra mile to make sure we are happy with our visit. Dr Blahnik is thorough in her eye exams and takes the time to explain what might be a concern or not a concern in relation to our eye health. You can't find a better eye care staff and facility in the Port Orange area!

Arrival check-in very nice. Exam staff and Dr very nice…read more Check out Lady rude and impatient.

you make an appointment and are not seen on time. you end up waiting a half hour to 45 mins past…read moreyour time. would not recommend

Had appointment staff was super friendly. Very clean facility thank you so much. Vicky was amazingread more

The actual cataract surgery was very good. My issue is that I was overcharged significantly and…read moreit's now months later, and I am still waiting for the refund of over $500. My insurance should have been better verified so that I did not spend nearly a $1000 for a procedure that should have cost less than $250. When I returned for the second eye, they were going to charge me again until I explained that I had already overpaid with the first eye. They then applied the overcharge to the second eye. I am still waiting for the remainder to get refunded. My first surgery was April 2, 2026. My second was April 30, 2026. It's now June 17th and it may still be another month before I get the overpayment back.

Cataract surgery is one of the most often performed surgeries in the USA, and the surgery has…read morearound a 98% success rate. I am sorry to say that things did not work out well for me. Dr. Gilmer placed the artificial lens in an area which the lens manufacturer does not recommend and that caused exfoliation material from my iris clogging up the eyes drainage network. The clogging of the drainage network caused very high eye pressure that could not be relieved with medicinal eye drops. A second surgery was performed to reset the lens, however, resetting the lens did not relieve the very high eye pressure. Dr. Gilmer told me that if the high eye pressure was not quickly corrected I would lose my vision in that eye. He offered to do a laser surgery, but by that time, for several reasons which I will explain later, I had lost all confidence in Dr. Gilmer. I contacted a glaucoma specialist who performed four additional surgeries before the high eye pressure was sufficiently relieved. I estimate that I have lost around 75 to 80% of my vision in that eye. While being treated by Dr. Gilmer I was subjected to verbal abuse on two occasions and he blamed me for the surgery going wrong and that could not be further from the truth. I am in excellent health and have a very good immune system. It is my opinion that Dr. Gilmer tries to come across as a very friendly and caring physician and at first he fooled me. However, when the going got tough he was far from charming or caring. It is my opinion that he blames others for his short comings and that underneath his charming exterior lurks one of the "entitled".

I would definitely recommend Dr. Gilmer to anyone looking for an ophthalmologist. He was able to…read moresee me the same day and I didn't have to wait long. He took his time examining me and seemed very thorough. His office has a modern, inviting feel the moment you walk in and the staff were all kind.

Spoke with manager Laura today, about the treatment of my elderly mother who called to make an…read moreappointment for herself. Laura apologized for the treatment and affirmed that this would be addressed in a staffing meeting. Thank you Laura for the apology and the acknowledgement for improving positive patient experiences and better communication as well as outcomes.

Dr. Kevin Broome was extremely nice and made me feel comfortable. I got an appointment within an…read morehour on Christmas Eve that never happens anywhere. I thought I had pink eye when in fact it was just allergies front desk person Tracy said come right over as they were gonna be closing early. He gave me confidence that my eyes were OK and I did not have an infection and that I should just go and enjoy my day because everything was good. Everything was explained as it went along, which went pretty fast. They did the pressure in my eyes. They checked for scratches cornea, and then a doctor came in and gave me another thorough exam. When I left. I felt confident that my eyes are OK. I called the places well actually my daughter called for me. Everybody was telling me sometime in January and February and my daughter who cares about me so much told him she was worried about me having pink eye or an infection. I couldn't see out of my one eye when I woke up. Thank you so much Dr. Kevin Broome. Plenty of parking, especially for handicap.