Funeral Director Nicole Best was wonderful to work with. She had the answers to all our questions…read moreand really helped navigate the complicated Arlington National Cemetery application process. She really helped put my shell-shocked mother at ease and she personally attended the burial. She also helped protect my mother from DD214 military record scams that charged ridiculous fees. We chose to provide our own casket from Costco because it was much cheaper and life insurance had not paid out yet and the government auto-withdrew 3 months of my dad's payments out of their bank account regardless of death date. Nicole and staff were very accommodating for our outside vendors and I appreciate them seeing us as humans and not just cash cows. They really do provide dignity and respect when you need it the most. *The body pick up team from our home, however, was not so great. I understand it is an on-call position at weird hours, but workers should be long-term partnered up with matching communication styles and balanced lifting abilities. My husband should not have had to step in to prevent an accident on the stairs. It seemed like it was this team's first time ever doing this job or working together and more training was needed.

My husband passed away last June and I am so grateful I had Brandon Yekel to help me through every…read morestep of the days and in my case months ahead. My husband retired military and a date was to be determined by Arlington Cemetery for his burial. It was four and 1/2 months waiting for the burial, but Brandon was on top of every detail throughout every process. It will be 1 year next month since his burial. Demaine in Springfield helped me so much at one of the hardest times of my life. Patty was also caring and compassionate from the very first call when my husband passed. I highly recommend the care of Brandon and Patty if you are ever in need. I will never forget the comfort that I felt knowing Brandon was taking care of everything. Reach out to them and you will experience true compassion when you need it most.

I have used Jefferson twice; while the facilities were beautiful.. I also felt pressured into…read moreoverbuying services. They were civil but I would not recommend them if you are dealing with FAMILY MEMBERS. I recently lost my sister and will NOT be going there. I used them as the Executor of two estates and I had a large trust to use and still highly stressed. I hope they can live with themselves. Jesus is Lord

Cremation, These crooks refused to cremate my mother…read moreclaiming they had to respect inexistent Virginia laws. They were trying to force me into a $20,000 funeral my mother never wanted. They will hear from the law.

Planning a funeral is unpleasant. The Demaine team are excellent project managers. They overcame…read moreissues with a lost deed to a burial plot, adjusted their activities and those associated with preparing the grave due to winter weather, and always made themselves available. Communication timely, we were always well-informed.

The service, space, price honoring, quality and value at Demaine Fairfax were unparalleled for our…read moreDad's celebration of life. We cannot thank the staff enough for their caring attention to detail and our requests. Thank you Celsi Pillow. You guys were amazing!

tl;dr: beautiful facilities but horrible, dare i say disrespectful, service…read more i will say everything preneed was fantastic. the two cathy's (at the funeral home and the cemetery) were amazing and helpful. they were very understanding and cooperative. the only negative i have to say (not about them) was that the process took a long time. i was there for about 5-6 hours going over funeral and cemetery plans. here's where things went downhill - the day of the viewing service and the day of the graveside service. this was for my father, by the way. we had ordered two guest books for the day of the viewing service. when guests starting arriving they were nowhere to be found. ben had left us with what i can only assume was an intern to take care of us. when asked where the guest books were. she did not know and it took her a while to find them. also, turns out the casket spray was different than what we had selected. ben's response was they had misread the spray selection. even though it was typed up on the contract? he said they would not be able to compensate us for their mistake but would try to get the correct spray for the burial service the next day, which, to their credit, they did provide the next day. we just had the wrong casket spray for the viewing service. the last HUGE mistake they made during the viewing service was technological. they were playing the slideshow of my dad but kept it playing during the WHOLE SERVICE. that means that pictures of my dad were playing while we were singing hymns and while the pastor was giving a sermon. super distracting. so i go to the back of the room to see if they could turn the slideshow off and turn it back on after the service ended. there was no one back there! i clicked pause on the slideshow to stop it and went outside to find the intern to help turn the tv's off. i eventually found her and she had no idea how to work the computer. she ended up closing the slideshow which made the desktop picture show up on the screens. if the desktop picture was the fairfax memorial funeral home logo or a landscape photo, that would've been fine. but the desktop picture was a cute little baby hedgehog in a bed of flowers/grass. so the pastor is giving the message and for, i kid you not, 5 minutes, this desktop photo is on the screens behind him. now i understand some funeral services would welcome moments of levity like this but this was a very serious service. his death was sudden and unexpected and this just felt disrespectful. fast forward to the next day. we are waiting in the processional behind the hearse to go to the gravesite for the burial service. we had told everyone to arrive at 10:00am for the service. the hearse starts leaving at 9:50am to which my brother-in-law asks them if they could wait for 15 minutes because people were still showing up. at 10am the hearse driver gets out of his car and comes up to me (the driver of the first car of the processional). he says, it's 10:00 we have to go. i ask him if we can wait just 5 more minutes because people are still showing up. we didn't want them to get lost because the cemetery is very big (and beautiful). he huffs and gives me an attitude when he says, "i guess we'll wait then." like i'm inconveniencing him by waiting 5 more minutes. i was shocked how rude he was. so like i said, the facilities are beautiful but the day of the viewing service and burial service, the customer service was absolutely horrible. if their goal was to get my mind off of the death of my father by how bad their service was then they partially succeeded. again, we received no apology or compensation for any of the issues we faced on the service days.

The funeral home is beautiful and clean, employees helpful and kind. I would consider using them in…read morethe future, I was attending a funeral.

They cremated my Auntie, they were nice, made her wife comfortable with the process, and very…read morepleasant ppl, I recommend anyone GO HERE!!!! They will treat u right and make us experience, GREAT

I took advantage of Old Town Funeral Choices following the death of my spouse. This facility came…read morewith the recommendation of several people in my church. They deserve their stellar reputation! The arrangements for my spouse's remains were easily taken care of, the funeral director was appropriately respectful and efficient, and the charges were extremely low, lower than a competing service that has a reputation for low costs. He took care of ordering the death certificates and publishing the obituary, never complaining about my numerous revisions to the text. In the end, he called me to report they had overcharged me about $2.00 on each death certificate and asked how I'd like the money refunded. Talk about scrupulously honest! I will recommend Old Town Funeral Choices anytime.

I chose Mountcastle Turch on the advice of a friend who had used them for her parents. I am glad I…read morelistened to her! From the first time I met Chelsea, she was so friendly and caring that she put me right at ease. She is a gem! Everything was explained clearly and she kept me informed and up to date about everything. I'd give over 5 stars if it was available.

I just wanted to let you know what a positive experience I had in dealing with Donte Graham at this…read moredifficult time. He has been caring, supportive, respectful, and helpful in every way. At no time did he try to upsell me on anything - this would have been a real turnoff! I can't say I've enjoyed this experience, but Donte made it so much easier to get through it. Bob Scherago Montclair

Correen was a delight to work with. When my father passed in 2022 (in Tennessee), we had him…read moreplaced in a wooden urn. We were on the waitlist for Arlington National Cemetery. When we found out that he would be buried instead of in a niche, we decided to provide his ashes more protection against the elements. From the moment I talked to Coreen, I knew I could trust her to help with our concerns. She helped me pick out a marble urn and had it engraved. She then transferred his remains into his new and beautiful resting place. While no one ever wants to have to visit a funeral home, it's inevitable and we will pick Advent again!

I just want to let everyone know how very personal and professional Advent is. We worked with…read moreCoreen Nottingham who helped our family twice this year. First for my Mom's cremation and memorial early in the year and second for my Dad's recent cremation and supporting us with the documents we need to travel with his and my Mom's ashes. It has been a very hard year for us to say the least but Coreen and her team made things very straightforward and understandable for us which took a lot off our shoulders. The Advent memorial room and facilities are intimate, private and a beautiful setting. We could bring in food and snacks to share with friends and family who attended the memorial. I can't thank Coreen and her team enough for all the help and support they provided my family. I highly recommend Advent when you suffer the loss of a loved one.

I found Carewell as I was searching for funeral homes to help me repatriate my grandmother's…read moreremains to her home country - so international transportation of a loved one's body. I was working with a different funeral home who had no idea what they were doing, and Katherine and her sister Amelia came in as lifesavers - truly. Katherine was incredibly competent, knowledgeable and most importantly compassionate. When I first reached out to her, she didn't think she would be able to help me, but she kept trying to even after we had hung up the phone. When she reached back out, she had solutions, options, and knew exactly what needed to happen. Carewell was exactly what we needed, and my family and I are incredibly thankful to have found them. If they went above and beyond for a complicated case, I know that they will do the same for everyone else they work with. I cannot recommend Carewell more highly. Incredible service and wonderful people. Thank you.

Carewell Cremations did everything I needed done for my loved one. Amelia and Catherine, staff and…read morefamily were caring, professional and proficient in giving me the best quality and service needed for this sad time of my life. The services requested and the value were excellent and have and will continue to recommend Carewell to anyone.

I have several family members and friends interred there and they have damaged my grandparents…read moremarble (cracked) and bent their brass headstone with their heavy equipment (large tractor) and several other grave markers are damaged (sinking and sagging) as well from their heavy equipment.....sad indeed and the grounds are in poor shape covered in geese droppings so watch your step when visiting. What's even move disturbing is the theft of brass flower vases on the grave markers.....obviously security is lax and incompetent

This cemetery and office staff is of no help when trying to make a request, been trying for weeks…read moreto get work done on family graves and no help at all this is so offensive and just not right we as customers deserve for our loved ones graves to be taken care of the front part of cemetery looks nice but the further you go back it us just horrible and the staff just does not seem to care I talked to office staff this morning told her I would make yet another complaint and she said we'll maybe that would help, where is the kindness, respect at for our lived ones the value of this cemetery is poorly run and absolutely no stars from me please try and fix our Cemetery.

I highly recommend this funeral home. Anthony never said no to any request. Jennifer did a…read morefantastic job with dressing up my dad. Both Anthony and Jennifer were willing to learn our culture. The place was clean and big.

Everly Wheatley took such wonderful care of our family during one of the most difficult times of…read moreour lives.