This business is amazing! We got garbage service from this company, maybe 6 months ago. We were/are thrilled as we had trouble finding service in our very rural area. The other services we contacted said they would call back and never did, or would only offer us a big dumpster with a monthly pickup. When I called I talked to Kayla, she told me she would check with the driver and see what they could do. She called back promptly and said they could give us two large cans, and pickup twice a month. Thank You Kayla and Driver!!! This week they were not picking up on Wednesday, because of the holiday, they picked up on Friday. They actually sent out a letter stating they would pick up on Friday in place of Wednesday. Friday came, both my husband and I forgot, realized it about 7:30, and thought it is too late. Low and behold the Driver had actually came to our patio, which doesn't face the road, and we have a long driveway, took our garbage bags from the container! These people from the girls in the office to the drivers go above and beyond the call of duty! You could not possibly get better service from anyone read more

was getting new roof put on ordered roll off 10 cubic ft dumpster the paperwork they sent clearly stated the first 14 days there was no rental fee after that would be $15.00 per day they called after 7 days and said would have to pay late charge 8th day on if going to keep dumpster. I explained paperwork clearly stated 14 days and was told that was misprint and they will have to charge the 15.00 per day so even though roof was not done had them come and pick up after they charged me another $45.00 for extra 3 days. Roland Lee read more

Long time customer here. Paid their bill on times for many years, per usual. Apparently, they didn't receive my last bill and stopped service. I verified the bill WAS mailed to their address from my bank well before the due date. They told me I had to pay a $10 late fee, no exceptions. I explained the situation, offered to send them the payment today, with no late fee. Nope. Refused to budge and was very rude about it. Asked to speak to the owner, never heard back. Now, I wouldn't let them pick up my trash for free. VERY rude, unprofessional, and to hell with DC Waste! Use them at your own risk. read more

Absolutely terrible. Where do I begin. For starters, they charged me for weekly trash service for a couple of years, but never once came to my house. The trash was always picked up while I was at work so I had no idea that another trash service was dumping my trash thinking that I was one of their accounts. When I pointed this out to them, they got mad at me and blamed me. Never once offered a refund or apology. I've also used their dumpster service only to be called a week later and threatened by the staff that they would charge me for another two weeks if I didn't schedule a pickup immediately. The dumpster rental was for two weeks. Most recently, I was 4 or 5 days late on paying my bill and they suspended my account and demand a reactivation fee. I'm done. read more

If I could give zero stars I would. If there was another trash service in my area I WOULD NOT USE THIS COMPANY. Hopefully, new options open up soon. Stay clear from these shady people! Rude customer service who answer phones - deplorable billing services - no one can explain the extra charges on my bill and the people here are just RUDE and MEAN - pick up guy is always driving backward down my 1/4 mile driveway and making ruts in the mud on the sides because the driver cannot backup to save his life! When choosing a trash service JUST SAY NO to DC Waste & Recycling! read more

They do not explain anything. They treat their customers awful and their staff is rude. When I called to inform them I was moving I was not told of any extra money that would have to be paid for any trash above the fill line (they have picked it up overfull before MANY times especially during the holiday months). We have also overlooked many things over the years like ruts where they shouldn't have been and placing the dumpster so far against the shed behind it that we couldn't get the doors to the shed open or the dumpster doors shut. I would have gladly paid the extra but had no clue about any of it since they do not send any notices or anything in the regular mail and do not inform you of this possibility happening over the phone. We have been a customer since they were Stewart's and never had a problem with them until DC waste took over. read more

Paid $360 dollars for a 15 yard can. They wouldnt dump it because it has some tree branches in it. They are dumping it on my lawn for me to pick up and throw away myself and charged me for the privilege. Dont reccomend read more

DC Waste The customer service is terrible. They don't care that they miss pick up dates. When they do miss pick up dates they blame the customer for not calling their attention to it. When the customer does call them they tell the customer that they will pick up on that day or the next with no intention of actually doing it. At this point they are 3 weeks late on their pick up. When you ask to talk to an owner and leave your number to call it does not happen. DC Waste appears to not care at all about their customers. read more

Highly recommended! Great service! Super friendly staff! Anyone that is bashing just doesn't know how to follow the rules or doesn't pay their bill! read more

What a garbage performance...pun intended. They changed the timing of their route and our cans were not pushed to the roadside. Instead they were 4 ft. away from the roadside. The driver wouldn't know that because he/she won't come down our road. They snap a picture from the cross street 300 ft. away as "proof" that my cans aren't out and then simply drive by. If they came down my road I would have heard them and met them out there. Is it my job to have my cans out every Wednesday. Technically yes... but am I paying a company for their value or to throw a technicality back in my face. If I treated people like that at my business, I would be out of business. When I told the Call Center that "if this was the value, I would cancel my service", there wasn't even an attempt to smooth things. Her quote was literally "You are more than welcome to cancel your service" and she did it in about 10 seconds and hung up on me. Avoid. read more

First off I would like to say Tri R disposal is a great company and if you have DC waste as your provider you should probably switch to get actual respect from the people that you are paying to do a job I want you to know the none of this is false information it is all true be aware stay away from this company horrible horrible people company was horrible I ordered a 10-yard roll-off for $270 I did not sign their waiver because they said that it didn't need to touch the asphalt since they had gravel passed asphalt now they're refusing to pick it up because they said that it's too high when they didn't tell me that there was a Heights level requirement only that there was a weight restriction of 2 tons they had no markings or stickers or anything stating on their stuff that there was a restricted level when I called them up and told them this they we're very rude acting like I was stupid I've never ordered one of these before and I told him you need to tell people if that is a requirement but they damaged the property and it's not even mine the property is not mine and the owners will probably be suing because of the damages to the asphalt and probably for storage of the container that has yet to be removed that was told to be removed Tuesday it is now Friday and still has not been gone when I told them this they just hung up on me and said that they were going to leave it there read more

02/25/20 I Paid For Garbage Removal. They Picked Up Brooks Trash because They Get Drugs From Him They Drove Right Past My Trash Can sitting on The Side Of The Road I Went Out To Talk To Them They Flipped Me Off And Went The Other Way I Am Done Paying For Your Drugy Pedofile Drivers To neglect Their Job Don't Give These People Money They Will Spend it On Drugs And Not Do The Trash Removal Job!!! read more

on 5/26/2018 one of their drivers broke a bag and threw trash in my yard in an ark,utterly emptying the bag around my lawn, making sure to kick the trash that was in the street back up into the grass, made eye contact with me and then got in the truck and drove away. I had to pick up trash while on crutches. I called to complain and they promised me the owner would call me right back. eventually I got tired of waiting and called them and told them to just cancel my account. they stopped sending me bills and a little while later picked up their can. Done right? nope! a year later I discover that WITHOUT contacting me they sent me into collections for THREE MONTHS of service PLUS a fee after cancelling that they claimed I owed. according to their fabricated records I never cancelled. I fought the collection agency thinking there must be some mistake. but no, they are extorting me for money they did not earn and do not deserve. Their false records show that I never cancelled and further more TRACY claims that they called me back and the incident was addressed that day (which never happened). BEWARE all who consider giving them money, apparently you arent allowed to cancel and if you do they will just ignore the request and claim they continued service when they did not. Keep ALL paperwork they give you and hopefully one of their unethical and corrupt employees will back themselves into a corner. Your welcome DC Waste for the forced donation that you did not earn and most certainly do not deserve. I will have to save up for a few months however, as you are stealing quite a lot. funny, ive never payed someone to destroy my yard before. read more