I dropped it (twice) and they fixed it! They did a great job - super fast and my phone is good as…read morenew! Im a very happy and satisfied customer. I would highly recommend udropifix. And they're open on Sunday - SCORE!

Awesome customer service! Had a cracked/broken camera lense on myiPhone.... No problem! Will…read moredefinitely visit again for any phone iPad issues In the future

A quick turnaround and fair price on a faulty phone screen replacement. Thank you for making this…read moreeasy.

Friendly service and quick turnaround. Hope I don't have another broken device, but if I do,…read morethey'll have my business.

After a very frustrating experience with a manager at a nearby Verizon corporate store, the team at…read morethe Russell Cellular Verizon store at 12901 N Interstate Hwy 35 #1510 in Austin completely turned things around for us. What stood out immediately was that they actually listened. My daughter was there in person, and I was helping by phone from Florida because I am the account holder while she is a college student in Texas. Rather than shutting the conversation down, Henry and then Brandon took the time to let us fully explain what Verizon support had already told us to do and what problem we were trying to solve. That alone was a huge difference, but they did even more than that. They did not just listen, they worked the problem. Brandon went above and beyond by getting Verizon headquarters on the phone while also speaking with my daughter in person and with me by phone at the same time. He handled a complicated situation with patience, professionalism, and real problem-solving effort. It was the kind of customer service we should have received from the beginning. In the end, Henry and especially Brandon solved the problem that a manager at the nearby corporate Verizon store would not even take the time to properly hear the day before. Their willingness to listen, communicate, and stay engaged until the issue was resolved is exactly what customers hope for when they walk into a store needing help. It was honestly striking that we received better support from this Russell Cellular location than from a Verizon corporate store manager. Henry and Brandon treated us with respect, took the time to understand the situation, and followed through until the issue was resolved. If you are deciding between Verizon locations in the area, I strongly recommend going a little farther to this Russell Cellular store and asking for Henry or Brandon. They delivered the kind of service that earns trust and reflects very well on their store.

If i could give 0 stars I would. Incredibly rude manager and staff. I came in wondering how I could…read moreswitch off of my family's plan and just get on my own. They immediately just say they can't do that because the family member that owns the account isn't here physically. They offered no solution, just rudeness and that you have to be physically with the person. I said I highly doubt that because I can't be the only person who has needed to do this? And then the manager just went on a rant about how they don't know who I am and I could be committing fraud??? Literally pointless "Verizon" store. I called Verizon Customer service and they made it so simple for me to do and my family member doesn't have to even physically be here, just as i suspected lol. Teach your employees good customer service. Because that was just disgusting.

I had a broken lens cover on my iPhone 14 Pro. It was fixed in about 90 minutes for $50. Not much…read moremore to say. This will be my go-to shop for repairs in the future.

I needed repair to the charging port on my iPad. The staff was polite on the phone, were quick to…read morediagnose the problem and they charged a fair price for the service. Couldn't be more pleased.

Increased plans by 5 bucks becasue they think some crap they are adding gives it more value…read more Will never upgrade my line again nor buy another phone from them. 40 dollar activation fees. Constantly upping prices. It was not even a year ago now. Admin teclo recovery fees on Watches and tablets that are assigned a number in their system but dont actually have any calling functionality. But we are expected to pay 5 bucks per device for these charges for unsuable lines. Seems like a lawsuit waiting to happen. Also..... if you file too many complaints with the BBB the threaten to disconnect you. Then lastly after buying a phone during a promotion that stated you'd get a 200 dollar gift card and many of hours online with hteir support... nothing still now 5 months later.. Oh an heaven forbid you try to call and reach a person... the automated system will tell you to go online and hang up on your over and over again. Its honestly one of the most pathetic business models next to Starlink/SpaceEx but I wont dive into Grok's falciies now.

We got assistance from Jordan, Lexis, and Tristan. it was a tough situation with cyber identity…read moretheft. They went above and beyond in helping.

I brought my S5 in last Thursday with a cracked screen, today id Friday and it is not fixed. This…read morewas just a cracked screen, they broke the LCD Display trying to change the screen, since Monday I have been told it will be ready today and they will call when it is ready No phone calls returned. I have been patient, today when I called at the agreed upon 5:00 P.M. deadline for a new phone or the repair completed I just got strung along again. and they were argumentative and uncooperative. There simply is no reason for this type of customer service.

This company is NOT recommended. They have a google voice telephone number and never answer their…read morephone. Go by there and whatever they've advertised isn't any longer available (or they never had it in the first place) Their sales people are very deceiving. BAD BAD place for buying wireless I think,

The Apple Retail Store is always about customer experience, and principally getting customers to…read morethe right place and talking with the right agents. I also like that it is their design that customers are never separated from employees by a counter. You are always side by side, making the interaction personal by eliminating barriers. It's a subtle thing, but once you notice it and compare to other places, you can't unsee it. Furthermore, no one handling a customer disappears and goes in back, leaving the customer to stand there alone waiting. It's always a third person bringing a product out from in back to the two of you. Another subtle but important touch. My event today was picking up an ordered iMac (I had a QR code in my Apple Wallet), handing in my older iMac for a trade-in, and getting the Genius Bar (another QR code) to handle the free data transfer. The agent just inside opened the door for me, scanned my QRs, sent me and my old iMac to a back table, where someone else was expecting me. My new one was brought out, the condition of my trade-in was verified, zip-zap-done, and I'm directed to a middle table, where a Genius comes to greet me, generates a work order (another QR code I have now) for the data transfer and lets me know they'll reach out when it's done. My ONLY complaint about the Domain store is common to a lot of Domain stores. If you have anything heavy, there is literally no temporary parking out front to load. There's lots of free parking garages around, but now it's a bit of a hoof.

The Apple Domain store was filled with people yesterday, however, when I walked in an Apple Store…read morerepresentative immediately greeted me. I did not think my transaction would take long so, I parked in 15 minute parking near the store. I told the representative that I needed a charging unit for my phone along with a chord. She grabbed the two accessories in less than a minute. The only decision point was the length of the chord - 3 feet or 6 feet. I asked if the 6 feet chord was about my height. She said no taller than your height. Haha...ok you're right I'm 5'6". I paid for the two accessories and was out the store in about 5 minutes. Though the Apple Store is very busy...always, there process is super efficient. I happy to report that my phone is charging without over heating.