Austin Cell Phone provided fast friendly service when I cracked my phone screen. Moving forward I…read morewill only bring my phone here and recommend this place for phone repairs!

Came in for a screen protector for mine and my husband's phones. Friendly staff and super easy…read moreprocess! Thanks!

Super nice and helpful service! I came in toward the end of the day and they unboxed a shipment of…read morescreens for me so they could get my phone fixed same day.

I was told to go here by Samsung simply to be told that cosmetic scratches voided MY 3 months old…read moreSamsung Z Fold 6. Instead I have to pay $250 to get a refurbished $2000.00 phone. The customer service sucked, he didn't even tell me what was wrong with the phone or offer any type of diagnostic. He seen the scratches and shut down giving any advice or suggestions.. I will call Samsung and give them a earfull. I'm a customer experience manager and if I were to ever hear of one of my associates giving this type of half hearted effort to ANY CUSTOMER, they would be reintroduced to a training class.. Whoever replies to these comments, please miss me with the copy & paste response. Tell how your associate could have made this experience much better. IF you can't do that, don't embarrass yourself with a copy and paste reply.

Courtney was *so* patient and helpful! It was time for an upgrade so I picked out the phone I…read morewanted ahead of time and called to see if it was available in store. They confirmed it was, so today I went in and got it. First star to Courtney: she remembered I had called and was ready to go with the upgrade. How cool is it to be remembered? Second star: she let me know that by changing my payment method I can save $10 a month. Which totally covered the cost of the upgrade. Star 3: After working the transaction she made sure my number had transferred *and* the phone was upgraded to the latest software *and* that moving my data over would work. Star 4, 5, and - if there was the option - 6: I screwed up big time and she fixed it. The phone I had researched so carefully and asked for explicitly was actually the wrong one. I went back in knowing that changing this out would be a bear. She took the challenge and dove into it. It took a few calls to her peers to get it all sorted (I really appreciated hearing, "I just want to make sure this is right.") but in not much time she got it sorted. Wow!

Very good service. They helped me find the accessories that I needed for my new phone purchase and…read moreset up my new phone when it came in. Everything went seamlessly.

I had problems with the phone. It was incredibly frustrating, and they spent over db hour and a…read morehalf with me helping me diagnosis the problem.

Save your time and money, never transfer over to this company. They will take your money and take…read moremore for any reason. I've been in an active feud with them to get my old number ported out of their crappy company with no avail.

Save your time and money, never transfer over to this company. They will take your money and take…read moremore for any reason. I've been in an active feud with them to get my old number ported out of their crappy company with no avail.

Jean is an excellent customer service rep! He was able to get us the best deal! We were overpaying…read morefor service with another carrier and he did everything he could to help us lower our monthly payment. Thank you J

Once again, Frankenstein Computers has done an excellent job for our church! I took a 3-year-old…read moreDell OptiPlex 5000 SFF desktop computer in for repairs on March 2. John Cloud diagnosed a failed memory stick (oh no! they cost so much now!). I supplied an "extra" memory stick from one of the other computers at our church and John continued the repair diagnosing and fixing some particularly nasty software errors that had resulted from the initial hardware failure. All of our installed software now works reliably again! Great job! The machine was back in service on March 5 for a very reasonable repair cost! We will continue to use Frankenstein Computers for all of the repairs that are too complicated for us locally. Neil Howard Cedar Park First United Methodist church

Very kind and knowledgeable staff, so grateful to have found this place. They worked with me on my…read morelimited budget to repair my computer, and also offered to do the extended cosmetic repairs at a later date with no additional labor cost. Thank you so much again

I came into the store with 2 boostmobile iPhones that had been migrated over from VirginMobile…read more They needed to have their SIM cards changed to make the phones compatible with the boostmobile expanded network. Elvira, the store manager, knew exactly what to do and in a matter of minutes had both phones upgraded to work on the new network. Thanks so much for the great customer service.

This review is more about the manager than the business itself. Boost is a pre-paid phone service…read moreprovider that also sells phones. Buying a cell phone is about as much fun as a root canal, but Lupe (her "official name" is Tejada) goes out of her way to help out the customer. I was there to buy an iPhone on a promotion, and had all my info ready. However, there was a "glitch" in porting the number and Lupe did some creative "persuasion" to get them to push it through. While I waited to get the number transferred, another customer came in, but did not bring his required account number, pin number, etc. Lupe did an amazing job of getting this info from his previous carrier (again, using some "creative" skills!) and helped him get the promo code for a better deal than he originally came in the store to get (actually, the deal I was getting). Not many store personnel would be so thoughtful as to give the customer a better deal. To be honest, the decor and "waiting room" stools left much to be desired, but when I mentioned the hard metal stools, Lupe went into the office to get me a nice padded folding chair. THAT is my idea of real customer service!!!