Timely, Expert, and Convenient! I made a call to J…read more.B.Plumbing and Brian got back to me in 5 minutes. I told him the problems I was having with my toilet and sent him a picture of the toilet. He came over that day (within the hour) and diagnosed the problem , for both of my toilets. Brian came over the next day and fixed both of my toilets in under an hour!

Never responded to voice mail or text messages requesting an inspection and estimate for plumbing…read morework.

During this deep freeze weather my heating system gave out. Scott and his team were quickly…read moreresponsive to my needs. Spent two days installing a new system. His two employees Tyler and Jim worked for two days until the system was replaced. They were extremely professional, efficient and did a great job. Scott, their boss, touched base with me both during the work and after completion of the job to gauge my satisfaction with their work. Simultaneously, a plumbing job that was scheduled prior to my loss of heat, was performed by Joe. To say he was personable and professional would be a huge understatement. What a great team!

On May 30th, 2023 James Brown PHAC did a great job of installing a discharge pump in our basement…read moreto evacuate drain water from our kitchen sink one floor above and the washing machine adjacent to it. Their technicians arrived on time, got down to work, were professional, courteous and completed the job the same day. We requested some extra bracing and noise-reduction and Doug again was on time and addressed the issues. I highly recommend James Brown for any plumbing needs you have at a reasonable price.

Could not recommend Chris high enough! Prompt, straightforward, and personable. I have used his…read moreservices twice and am completely satisfied! You can't go wrong!

They responded right away. Came and assessed everything and gave me an estimate. To about a week or…read moreso but the got the job done in a few hours and everything has been running smoothly. I can turn the heat on with no leaks and no problem.

We needed a new heater for our house. Gans Plumbing gave us a very competitive price. I also had…read moreour hot water heater replaced at the same time since it was 13 years old and needed to be removed to change out the heater . The staff was terrific to work with. The work performed was completed on time and without any issues. The work area was left clean. I would highly recommend Charles B. Gans.

Gans plumbing sent a plumber - Colin - out to fix a leak and cap a gas line. Colin was terrific! He…read morefixed the leak, clearly explained what he did and walked me through different options to cap the gas. He answered all my questions and also examined a potential leak in my basement. And the price was cheaper than other plumbing services I have used for similar issues. Highly recommend!

Amazing amazing amazing and did I say A M A Z I N G!…read more Michael came to assess my super old system gave me the options helped with answers to my many questions to clarify it all and was able to get my new HVAC system done the next day by the awesome techs Dave and Aurel! Thank you I will be comfortable for the upcoming heatwave!

Very courteous of my home. Knowledgeable and efficient…read more Good communication. Would use them again!

Good work appreciate the quick service and visit from the pink truck! Happy to make future calls.read more

John came to my house to fix a broken pipe. His work was clean and I was surprised how fast he…read morefixed it. Best plumber in the city! Fast, reliable, and reasonable.

Tru North has the been such a lifesaver! My ac recently went out on my 5 year old system 2 days…read moreago. With the humid air and rain it has been so hot in my house for me and my animals. I learned about them through a friend and decided to give them a call. From the start their customer service was so assuring on being able to fix the system and having a team out asap. The service techs were super nice and let me know that it was a simple fix for them to swap some device out to help it start again( I know nothing about hvac and the lingo but they describe it so I knew the basics of what was going on lol). They generally were great and reliable with a nice pricing package. I valued the service they provided and will definitely will use them for services going forward.

Tru North was fantastic from start to finish. The technician showed up on time, explained…read moreeverything clearly, and didn't try to upsell us on anything we didn't need. It was refreshing to work with a company that's honest and transparent about the condition of your system. You can tell they genuinely care about their customers and their work. Professional, knowledgeable, and easy to trust. We'll definitely be using Tru North again and recommending them to friends and family.

My wife and I bought a house in Havertown, PA while living in California. My local parents…read moreinformed me that the A/C was not working. My wife and I engaged with Borden as the unit is a Bosch and not all A/C companies service the brand. My wife gave the receptionist her credit card number and asked her to fix any issues and/or perform routine maintenance. She made this request because we did not trust my parents that the A/C was not working (user error more likely). We did not hear from Borden on the day of scheduled service. The next day my wife told me her credit card was billed $1200. Via text or email, the technician explained that my parents were using the wrong thermostat. The technician proceeded to place a float safety at the secondary drain pan and also recommended adding another return to the unit. He charged 300 dollars an hour for labor. His half hour drive was also billed at 300 dollars an hour. Let me be very clear. There was nothing wrong with the unit. My parents did not see a second thermostat. The technician then did 1200 dollars of work without consulting us. A float switch installation should not take 2 and a half hours by an expert. Three hundred dollars an hour is an expert wage. To top it off, a week or so later, our painter informed us the A/C was not working. My wife found a different company. That technician found that the float safety valve turned the unit off. The drain pan was full (good job Borden). When he purged the drain line, he found expected sludge and also PVC shavings and glue. So... Borden did a good job installing a float valve, but the shoddy workmanship contributed to a blockage. The new company charged $150 to clear the line. If I could give Borden zero stars, I would. I don't begrudge anyone trying to making a buck, but I certainly will never do business with them again.

We were very fortunate to have our heating system break down, but able to be maintained heavily…read morewhile we shopped around with time on our side for a new system. We got 4 estimates in total. In all honesty, the prices were not super far off - the recommendations, or lack of were the biggest variable between all of our proposals. This is kind of long, but like others have mentioned, the experience was so good that I wanted to make sure to take the time to give this feedback. 1. Borden was the only one who recommended a chimney liner in our new system. Which is important in the newer 84% because the temps are not as high as they used to be. But even more important in the 90% model where the water heater would be an orphaned appliance. Which is actually a pretty serious safety concern. 2. Borden was also the only one who recommended a new expansion tank and offered to cut back to the steel one if we wanted to shave a little off of the price. A number of places i looked said that the amount of new installs they see using an older tank is mind boggling. And there are numerous benefits to the new style including eliminating air, rather than just controlling it. 3. Borden was the only one to add more options ala carte, especially the outdoor reset option. I really appreciate the flexibility your proposal offers. 4. Borden was the only one who actually opened the boiler to make sure they saw it was leaking etc. Everyone else heard "new boiler", saw dollar signs and that was about it. 5. Borden was also the only owner to come out! Which i think is extra important when it's one of these big jobs where you are not only trying to get the customer set up with a good system, but start a relationship for service and maintainability in the future. Mission Accomplished. Finally, they took tons of time with me explaining how each component would be installed, and a very thoughtful and insightful explanation into why you recommend those pieces. Not at all in a pushy sales way. I'm really excited about our new system and it just so happens today is the coldest day of the year and we have invaluable peace of mind! It also looks like a work of art - the company absolutely takes pride in their craft and it shows.