The rep who answered my initial call was very pleasant and helpful when answering my questions and scheduling a routine maintenance appointment. The communication texts and emails reminding me of the appointment were appropriately timed and weren't overwhelming. The tech who arrived was friendly, patient, knowledgeable, and came up with a great solution for my request to move my thermostat. Extremely reasonably priced work and yearly maintenance program. Wish I had called this company sooner! read more

Overall, this seems like a local company that genuinely cares about doing quality work and treating its employees well. However, I did experience an issue during my furnace installation. After the gas line was turned on, a gas leak occurred, requiring PECO to replace parts on the gas meter. Based on the PECO technicians' experience, they indicated that opening a gas valve too quickly can sometimes contribute to a gas leak. On the other hand, DiBiase explained that, in their view, the issue was not related to how the gas was turned back on but rather to the age of the PECO meter, which they believe would have failed regardless. To the company's credit, they discussed the situation with me and provided an additional year of free maintenance. While I appreciate their response and the added maintenance, I'm not convinced the installation wasn't a contributing factor. I hope they review their installation procedures to help prevent this type of issue from happening to future customers. read more

Very bad quality. They spray foamed my basement. The contract quoted a 2" layer of spray foam--see the pictures. We were lucky if 1" was installed anywhere in the basement. There were also drips, if there was a wire across an area the guys didn't move the wire, there was just a wire shaped gap behind it. Shabby job. I would not recommend. They were the lowest priced for a reason. read more

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Very happy with DiBiase HVAC. They have quality products and people. They offered reasonable pricing and make it easy to use rebates.

I would recommend Luis every time. Out of 4 companies coming he is the only person who diagnosed and fixed my hot water problem. I would always want Luis to come if I ever had another problem. He is the best absolutely. Margaret Huss read more

I dealt with this company but decided not to proceed with the work due to its dishonesty. My neighbor was considering having work done by DiBiase, but after I informed him of my experience, he didn't even call for an estimate. He asked me to write a review to help other home owners out. read more

Finding a reliable HVAC company even before COVID was like finding a needle in a hay stack in Chester county. DiBiase makes the 4th HVAC company we've had in our home since we bought it. We have four different systems at this place, a gas heater in garage, Mitsubishi cassette above the garage, heat pump, and a geo-thermal system. Finding someone who is able to deal with all those at once hasn't been easy. We found one company, but then he ghosted us because he had staffing issues. Kurt showed up for a fall check-up. First time here. And he found a filter in an exchanger/handler that all 3 previous HVAC people missed. The place had been vacant for 5 years before we bought it 2 years ago and it clearly hadn't been changed in all that time. We had an airflow issue on the second floor, and this filter was the 2nd stop up from the basement. All the prior companies had looked at the same piece of equipment and not one of them noticed there was a filter to be changed. Until Kurt. It was so filthy and clogged it's no wonder we had an air flow problem. That alone gets DiBiase 5 stars. But we've also used them before at our last property and they were equally knowledgeable, polite, educational, and effective. And they take thorough notes, pictures, and truly build a file on your property which says they know about relationship management and are in it for the the long haul. I'm a tough sell, but I'm sold on DiBiase. read more

During my seasonal servicing/tune-up, I was told that I needed a completely new air conditioning unit by one of their techs. I had another company check it for a second opinion who told me the unit was fine. Three years later the unit is still working fine. Needless to say, I never used them again. read more

Professional. Seriously. Each time this company comes to my house for service, they are efficient, skilled, & fairly priced, and they are willing to share so much knowledge with me. I feel much more informed when they leave. They seem to go above and beyond in making sure not only that what they came for is working, but that everything integrated with it is also working better. I highly recommend them. read more

Amazing experience. Responded to my online request for an appointment promptly, got me on the calendar that day. Called to let me know the tech would be arriving close to the end of the appointment window and to make sure I was still available. Tech answered my questions and did not press for pricey add ons. Gave good advice and set reasonable expectations. Everyone was polite and personable. If only ever service company did business this way! read more

Very responsive, send a text pic of the tech before they arrive which is very nice, great communication, friendly tech. So happy I called them read more

A pleasure to deal with. Responsive and they know their business. I changed from another HVAC service provider and the experience with DiBiase so far has me wishing I had made the change long ago. I've already recommended them to others. read more

One of my HVAC systems in my house was having issues. As it would have been too expensive to repair an 11 year old system that never worked all that well to begin with I decided to replace it. I had DiBiase come out for the initial repair but we decided to replace the system. Bill came out to go over the options and costs. He was amazing, spent a couple of hours going over all the options and answering all my questions. I had been hesitant to get another heat pump system as the old one never worked very well. Bill convinced me the systems they had would out perform the old one. Now this was going on late November early December and I was worried it would take weeks to get a new system and in the meantime I would have no heat. But everything went quickly and well. All the guys were amazing. Took time to answer questions I had and explain things. The office set me up with a credit line that had no interest for a year. And applied for the rebates that I was eligible for. And the heat pump has been fantastic saving me from having to use propane. I would highly recommend them. I will be having them out for the spring check up on the new system and also getting them to service the other system for the downstairs. read more

Dibiase installed a system in 2015 which was great. However, the last two maintenance visits the technician tried to add $80/visit in hidden costs. After the first incident, I confirmed what services and equipment were included in the maintenance cost with the scheduling agent. The technician again attempted to up charge on the day of appointment and the scheduling agent rescinded of the agreement of services and equipment. If you would like a nice system use them, if you want upfront maintenance use someone else. read more

The technician arrived on time for the furnace yearly maintenance. He did not mind me asking details about the process. Described to us which parts were cleaned and future items that may need replacement. All tests passed. read more

As a Realtor, I have referred and used DiBiase several times over the years. Can't say enough great things about Joe, his technicians and staff - they're all fantastic! Today Bryan performed an HVAC Certification for one of my sold listings, and he was phenomenal. If you're seeking a highly professional HVAC company, that charges a fair price and who is reliable and works with integrity, then your choice is DiBiase. Thanks Bryan for all your help today! Joe is lucky to have you as a member of the team! read more

We had another very popular company in the Downingtown area come to look at our hearing unit because of water forming at the base. After they prescribed a new unit because of a cracked heat exchange we called DiBiase for a second opinion. Long story short, DiBiase saved us 9,400 dollars over a poor diagnosis and replaced a tiny plastic part which had a crack in it. Will always use DiBiase for our heating and cooling needs moving forward. read more

DiBiase Heating and Cooling company just sold and installed a new Amanda air conditioning system. They were knowledgeable, professional and the price was right. Include them when getting quotes you won't be disappointed read more

We had the pleasure of having Nate and Bryan inspect our heat pump this season. It was out first experience with DiBiase Heating and Cooling Company and it certainly won't be out last. 1. Communication with the office was excellent. You were not left wondering when or if your technician was coming. It went further than that. My husband is hearing impaired and both Nate and Brian took the extra time needed to communicate with him. 2. Our inspection and maintenance was thorough and we felt a complete job was done. 3. We were pushed into having additional expensive work done. You know that awkward moment when you feel like you are with a used car salesman? That didn't happen. We were given advice and shown what we could and should do immediately and what we could do in the future. 4. Parts were on the truck! No waiting for a second appointment. We were pleased to be rid of our 28 year old "vintage" thermostat and welcome our new one on the spot! 5. Meticulous and thorough technicians - polite and well mannered every step of the way. At no point did we feel as though they were there to just do a job. We were made to feel that our house was important and that the job they were doing was a good one. A huge thank you to Nate and Bryan for a job well done. We welcome DiBiase Heating and Cooling to our list of "go to" companies for reliable and professional service! read more

It will be 2 years on 9/2012 that I replaced my 14 year old HVAC system with a new Rheem system. Took advantage of fed, state and peco credits/rebates. I had estimates from about 5 contractors and Joe DiBiase was not the cheapest but he was in the middle where I generally like to be. Most bids you take the high/low and throw them out. This isn't so much about price in that I felt very comfortable with Joe. His professional and honest attitude shows easily. His Williamson trade school credential was a plus. Had my hot water heater replaced by DiBiase this past winter too. Highly recommended. Contact me with any questions. read more

DiBiase has been taking care of our Heating and Air Conditioning needs for almost 10 years and have done a wonderful job! We couldn't be happier with their professional, courteous and timely service! The owner Joe is extremely knowledgable and prompt. We feel like he is one of the family and is always looking out for our best interests. We highly recommend Joe and DiBiase to anyone we know. We will never go to anyone else for service! read more

Can't Thank Dibiase Heating & Cooling Company enough! HVAC unit stopped working around dinner. I called and they sent Bryan out by 7PM. He did a great job and was able to figure out the issue and fixed it in no time! I highly recommend these guys and will definitely be using them again in the future for repairs and routine maintenance. read more

BEWARE! This review is coming from an owner who had this company come out in February to look at a heat pump for the main part of the house. The technician ran diagnostics on the system and his claim was that the compressor on the outdoor condenser unit was bad. He was very arrogant with me on the phone and must have thought that I knew nothing about the system, little did he know that I know more than your average homeowner. He advised me that the whole system needed to be replaced including the coil and air handler inside, at a cost of $9000. I explained the situation multiple times regarding why I was not looking to replace the whole system, he acted like he did not hear me and kept trying to persuade me to replace everything. He also felt the need to keep telling me he has 25 years of experience. I did not feel comfortable with his analysis and actually had another company come and look at the system the day after and the tech found the issue, a blocked air filter in the air handler! This guy from DiBiase never even pulled the filter to see if it needed replacing, so much for 25 years experience. An $8 filter and $100 service cost was all it took, I am so glad I did not listen to this guy. I cant imagine all the times homeowners are taken advantage in a situation like this and strongly caution anyone reading this article to get multiple bids before making a decision. I hope me writing this review will save anyone in a similar situation thousands of dollars needlessly spent. read more

I called DiBiase on a recommendation from a friend last Spring. My oil burner stopped working & I had no hot water. Joe came out on a Sunday & spent 4 hours cleaning & servicing my burner. He explained to me how everything worked, located and showed me the problem and cleaned the entire unit -- with a smile on his face. He had all the parts he needed and I had hot water before he left. This winter the burner is noticeably more efficient - I am using 2/3 of the oil I've used in the past, if not less. A couple months later I called Joe again, this time to have my retro-fitted A/C unit serviced. He sent his guys out & they were very professional & courteous, removing their shoes & being very unobtrusive. After 2 years of thinking the unit was too small for this house, I can now keep the house nice and cool all through the summer. As a contractor myself, I was very impressed by Joe's company. They are thorough, conscientious and very knowledgeable. Thanks Joe! read more

DiBiase provided a great service appointment on just a few day's notice, arriving on time and with two staff members. The team was polite and respectful, wearing shoe coverings while inside my house, and cleaning up the work area when they were complete. read more

Absolutely fantastic service - AC failed from a major electric fault - Joe and the gang showed up quickly, gave a detailed estimate based on the damages - and had us back 'in the cool' as quickly as humanly possible. And this during the recent oppressive hot spell. Compete pros and are now my 'go-to' for all HVAC needs - can't recommend strongly enough read more

Joe and his team did an excellent job replacing our AC unit. Very professional, honest and a great attitude. He ran into a small glitch while replacing the AC unit but before the end of the day, all was good and my house was cool again...and it was 90 degrees outside! I highly recommend DiBiase Heating & Cooling. read more