Service technicians do good work, as far as I can tell. Service advisors keep recommending brake fluid replacement, fuel induction system cleaning, and rear differential fluid replacement. None of these are specified in the 2022 Rav4 Prime Warranty & Maintenance Guide, nor did the advisor show any inspection evidence that these procedures are necessary. They throw away their credibility when they do this. Parts prices are high. Windshield wiper rubber inserts cost $21.45 here, but only $8.65 in Kingston. read more

Great purchasing experience, Mike O'Hare a pleasure to work with. Several cars purchased from DCH Toyota over the years and it has always been a simple, smooth experience! read more

DCH Wappingers Falls Toyota - New Prius XSE Premium daily color matched with Miata - Car Dealers Near Me - Wappingers Falls, New York

Dishonest dealer! Tried to buy a car from them and they sold it while I was in contract with them. Didn't bother to tell me or the other customer. Not honest, not transparent. Go somewhere else if you want a reputable dealer. read more

I couldn't have asked for more my second time back and second time I left in peace I couldn't have asked for a great sales person JOE he was kind a patient and always had n answer for everything always gave me reassurance and if he didn't know something he was honest and there for comes JOSH Sales Manager he always made sure to check on us plenty of times to keep me updated and brief me on anything that was going on and ended up leaving with a brand new that is now my baby and trust when I say these are the type of people we need and these are deff the POEPLE YOU NEED THANK YOU JOE & JOSH YOU GUYS MADE IT HAPPEN read more

DCH Wappingers Falls Toyota - Car Dealers Near Me - Wappingers Falls, New York

So I bought a car from DCH Wappingers this winter and everything has been fine with that. I also bought a service agreement for $700 that would take care of all future inspections and oil changes. My maintenance light comes on so so thought I'd bring it by. The guy schedules me for an appointment 3 weeks later. Not ideal But okay. He offers to help reset the maintenance light. Seems pretty open and shut. I pull in, hand my keys to another guy and he hands me a number. I go in and wait. 2 hours later I wonder what's going on. The first guy asks, "You didn't check in with one of us?" " I thought I had checked in with you." Nothing was done. 2 hours wasted because apparently I didn't know their "system" and no one bothered to wonder about why I might be waiting there. Major communication and leadership issues at this dealership. Probably a lot of good individuals just trying to do a good job but there's an obvious lack of cohesion that's going to result in subpar service in more than one way. Very frustrated by first visit. read more

Absolutely amazing service! I highly recommend this dealership! They took their time went through all the paperwork and answered all my questions time and time again! It can be a little bit frustrating when dealing with buying a new car, but that dealership, with Lee Burns was a pleasure to deal with! Joseph Pizzella was extremely nice and knew exactly how things worked with the vehicle! Not so computer savvy as they come but he got my phone integrated with the truck, and wow what a dream to drive! Thank you Wappingers fall Toyota, you made it extremely happy!!! read more

Michael Blocker was super helpful with finding the right car for my 18yr old son. He was very personable and relatable. Our wait was never long and the process was beyond easy. Thank you Michael B. My don is very happy read more

Poor Management Experience with Daryl Callahan, Saved Only by Two Great Employees Anthony Fakhoury and Jaime Garcia I recently purchased a vehicle from DCH Wappingers Falls Toyota, and while I love the car and appreciate the finance and sales support, my experience was overwhelmingly stressful and frustrating--mainly because of the behavior of Sales Manager Daryl Callahan. Over three separate visits, I was misled about optional add-ons like Pulse and NitroFill, which I made clear I did not want or need. Despite stating multiple times (in person and on the phone) that I wanted to stick to the advertised price and stay within my budget, I was pressured and told these extras were "mandatory." When I finally stood my ground, I was told I was being disrespectful--simply for trying to be heard. This is not the "hassle-free, pressure-free" experience the dealership advertises. The ONLY reason I completed the purchase was thanks to Anthony Fakhoury and Jaime Garcia. Their professionalism, empathy, and ability to actually listen made a huge difference. They treated me and my family with respect and helped us finish the process with dignity. If you go to this dealership, ask for them specifically. Management, however, seriously needs to revisit how they handle customers--especially ones who come ready to buy. read more

I bought a car from DCH in Nanuet and got the high pressure sale for an extended warranty. They assured me I could use the local DCH in wappingers for repairs. I brought my car to them for an oil leak that should be covered in the "Zero Deductible" Engine and Drivetrain 100k mile warranty.Like all used car dealers they tried to tack on $2000 for a brake job that I did myself 10k miles ago.So, they lie about what you need. They had the car for three weeks, and still charged me over $700 for a repair that should have been covered. But the worst part is, just through coincidence, I had the mileage written down when it got delivered by tow truck. Turns out someone needed a four wheel drive during the snow storm and my car (jeep) came back with 80 more miles on the odometer. So car was finished on friday, but couldn't pick up until monday, AFTER the snow storm. Really bad business and warning anyone to be wary of these people. If you need an extended warranty, shop around and buy your own. read more

Just another sleezy car lot. We were looking at a used car they took on trade that had roughly $2000 in bodywork needing done. Drove great and we could make it work if they were willing to at least acknowledge the fact that they over valued it with said damage. Beyond that, they presented us with an out the door price almost $4000 higher than list price which included an optional package for cloth and paint warranty and roadside service etc. when we told the salesman that we didn't need that package, he said it was actually required. Quit trying to make a 100% return on a trade in that you likely gave pennies on the dollar for. read more

Trying to buy a truck from out of state no communication from them about what we need place is absolutely ridiculous.

Customer servce terrible, Put deposit on car Feb. 27-Did not get it tilMar 27-60 days later!!! in that time they advertised car on website,offered me other cars at higher price, I'm 84, on a fixed income,they kept telling me their paperwork was a problem, I had to rent a car -$6000.00. While car was in their care Damage was reported to carfax! I called deanna @ customer service- she never responded. they never offered a loaner or a rental I was told by finance person-that wasn't available. read more

I called because I was interested in an Accord they had in stock. First off the two reps I had spoken with (most recently Kara) on two separate occasions for whatever reason both had an attitude while I'm trying to put money in their pockets. Secondly, I will say the car was fairly priced but then here come the fees. An extra $2500 for basically nothing and not willing to negotiate. I was told the price online which was labeled "cash price" (in which form of payment I was offering) is the "local finance price." I've talked to tens of dealers recently and never have I heard this phrase. So in lemans terms you want to screw over a local just to line your pockets? Got it. read more

Still the worst truck I have ever owned! FUEL Economy Sucks !!! 13 miles per gallon. Payload is a lie, says 1800 lbs but it's less than a thousand and the ass end sags like it has terrible shocks. The more I drive this piece of shit the more I will update my review. The Dealer doesn't return any calls eve nor tho they keep posting for me to call them. You have my phone number feel free to call it . DONT BUY THE NEW TUNDRA !!!! I have had 8 Tundras and this is the worst one ITS GARBAGE! The new tundra is a giant downgrade from the previous generation Dont Buy the New Tundra !!! You will thank me later. It's not even close to as functional as the last generation. I gave DCH the opportunity to make things rite but not much they can do because the truck is Trash ! The sales manager made a half ass attempt to help but tried to scum me into paying more for a lesser vehicle. The dealer just wastes my time. Don't let this dealer dupe you by putting the seats up all the way when u test drive it . I'm no giant I'm 5'10 and this is the rear leg room. This is a $60k Limited Tundra. DCH lost me as a customer! Shame on you. This review is partly the vehicle design problems and the other half is the way DCH treated me as a customer. If the vehicle was good we may not have had such a bad customer service interaction, but they had a choice to do me rite or to do me wrong and they chose to do me wrong. DCH does not care about you as a customer! read more

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This service department makes all the other dealerships look like chumps. I recommend this Toyota service department over most dealers. Keep up the good work and don't lose your way w/ Customers. read more

I purchased a 2023 Lexus 300h from this dealership back on December 18, 2024. The transaction went smoothly and without a hitch. When it was time to drive off, everyone realized there was only one Fob. The Service manager (Dennis Pitcher) and my Salesman (Saned Nesheiwat) spent the next 3 weeks tracking down the second Fob from the previous owner of my vehicle. the previous owner was in Florida. Despite this - I received the second Fob on January 7, 2025. This level of service is exemplary - especially after a sale has been closed. Dealerships often get flamed for poor customer service or for poor product delivery. It is a pleasure to write up a positive review for these gentlemen. I wish them both my thanks and hopes for continued success in the future. read more

On Saturday I had the pleasure of working with Joshua Johns at this location. It was the most pleasant car buying experience I have ever had. Joshua took the time to run numbers on all of my options; preowned, lease and new. I ended up driving away with my beautiful 2025 Camry. The workings of the vehicle were explained thoroughly. I felt no pressure on any level. Thanks, Joshua!! read more

Tell me why they wanted me to give me 400$ a month for 19,000$ car when I was going to put 7,000$ down lol for 72 * thats a 35,000$ car lmfao you joking Also mind you this , the car that wanted was no more vaulted at the price of 3,000$ the ABS light was on. Also it had rust on it. read more

I had a service performed for a present. Keith very clearly explained and advised me of all facts. I also met with the Manager Mr. Burns, I must say that my experience with both Mr. Burns and Keith were excellent. read more

Just had a great experience purchasing a Tacoma from Joe DeGroodt at DCH Wappingers Falls! Joe did a fantastic job of making the entire transaction seamless and hassle free. I would highly recommend calling him if you're looking for a vehicle. Joe DeGroodt (845) 240-4415 read more

Bought an absolutely beautiful camera. They have nothing been so helpful and cooperative and just made the sale also seamless thank you very much. read more

More smoke and mirrors? "Mike G.", who responds to all negative Yelp reviews, doesn't exist. it took a few phone calls and some help from DCH to figure out whom I should call as I was asked to. I finally was connected to a manager who restated the dealer MO of being allowed to excessively mark up used vehicles because they do a "thorough inspection and reconditioning of each vehicle." This truck was spotless and a Chevrolet. DCH is a Toyota dealer. Apples and oranges???? read more

Absolutely the worst car buying experience! I bought a car "certified" corolla from this through driveway.com when it was delivered it was not clean on the outside, not clean on the inside, numerous scratches, chips, ding in the hood, front bumper is broken they rigged it seems like it was in a front end accident where there the car was never repaired and the bumper was pieced back on. Windshield has a chip front dash has scratches, trash in the door and dirty on the floor and in the trunk. Thank god I spent the time to get it detailed so I could see all the damage. They will get it back cleaner then I got it. If you review the 160 car inspection for certified Toyota this car should have never passed there standard certification process. Buyer beware! Pictures tell 1000 words #buyerbeware #scam #toyota #notcertified read more

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My husband & I have done business with Toyota for several years buying both new & used vehicles as well as trading in vehicles . The employees have always been friendly , professional & knowledgeable as well as super helpful. They have always been fair & trade in values and vehicle purchases & we will continue to do business with them in the future. Shout out to our salesperson Chris who was wonderful & a pleasure to do business with. We highly recommend them! read more

Everything simple oil change almost 2 hrs person doing the job of saying what was done clueless

We were in the market November/December 2019 for a Prius Prime. We decided with all of the tax incentives to purchase a new car. We used USAA's TrueCar feature to reach out to a couple dealership. After a very poor experience with a Manhattan dealership we were a bit wary to say the least. DCH Wappingers Falls Toyota was polite, responsive and beyond helpful from first contact. I was connected with Mary B. (She offered a great first price which was literally thousands under the first price received from 3 other dealerships!) Mary B. was upfront, honest, candid and was knowledgeable about the tax incentives. We were obviously a bit nervous to travel 2ish hours from Manhattan upstate to buy a car but the experience COULD NOT HAVE BEEN BETTER! Everything we discussed with Mary B. was exactly correct the car, VIN, color, features etc. In the location we worked with the sales man Jason who very kindly picked us up from the train station to bring us to the dealership (we coordinated this in advance with Mary)! Talk about excellent customer service! We test drove the car, discussed features and when there was an issue with the insurance we had set up Jason pitched in to make sure insurance had the correct info and fixed the policy. Jason even heated some soup that I brought with me on the trip for lunch. Once we agreed to purchase, we worked with Naeem R. to review warranty options and go over payment. Naeem has one of the best personalities ever! Both my husband and I were at ease with him and had a BLAST working with him. He has a fantastic sense of humor, is a gentleman and truly great professional. We ran through all of the warranty options and settled on one that suited our needs. Naeem also included a little Toyota Bear when we asked because we have a German Shepard that loves to snuggle with toys. (The German Shepard loves the car and her Toyota Bear!) Another bonus is that Wappingers has some added features to the car but not thousands of dollars worth like other dealerships which can bloat the price. The all weather mats and other features added after the factory were all actually really quality and helpful. Obviously, do your research and be an informed consumer so you can partake in the process and be able to accurately pick the best warranty option for you but I truly do not think anyone can do better than this dealership. I would highly recommend this dealership and would not hesitate to purchase from them again. My husband and I both can not believe what a pleasant experience car buying was with them. read more

Bought a used Honda CRV here last November. They were supposed to list my name as a joint owner along with my boyfriend's on the registration but did not. Even specifically asked me to provide my license number and info. The only recourse I have is to go change at the DMV by paying additional fees . Really sucks. read more

One price on the phone COMPLETELY different when you show up. Absolutely Horrible! we had to wait for 2 weeks for a appointment, which is understandable it happens. we needed our front lozenge plate mounted and tire sensor checked since our light came on. Reptionist told us plate mounting would be free. We live 45 mins away, we get there the don't have any mounts and we need to come back and charged $150. Check our tire pressure (not what we asked) and said they didnt Check the sensor and if we wanted to I would be $750. Completely didn't do anything we asked and thief read more

This weekend I was talking to some friends about how much I love my Toyota and I'd buy another one in a heartbeat. Then when asked where to buy I instantly said, "Don't go to Wappingers, whatever you do don't go to Wappingers!" When I purchased my vehicle here back in 2009 they had a run down customer service area, decent sales men/women and even a slightly overzealous pushy finance guy but my purchase was a very pleasant one at the time. Even my initial maintenance visits were good. However, I have to say service here and my overall experience has gone downhill very fast over the past few years. Since my purchase they've renovated with a really beautiful service area but beauty doesn't mean wonderful or useful. While I initially loved this place, I never visit anymore because the quality and service here is dreadful. Sadly the original sales associate I recommended prospective customers to ask for had passed away several years ago. It seems that amazing customer service passed away with that great man. Stay away from this dealer! I recommend the Newburgh location if it's not too far but if you really want Toyota then you really want to visit the Newburgh location. read more

This post may be 2 yrs late but I feel I need vent I purchased a 2022 Corolla cross in September of 2022. I am pretty aware of new cars and what's offered the car was a new model and not much information was given , reason I am aggravated is that over time I have been reading that my corolla cross XLE top of the line comes with a built in remote start !! In the key fob I was not aware of this option I love having remote start for the winter so I asked to have the system installed and it cost a lot . The dealer said sure we can add that option so I was happy. So the more I became aware I tried my key fob and sure enough it starts the car !! I called the dealer and the sales man had no answer said it must of been me hitting the remote start Fob. My question is how can a car dealer agree to me asking for a remote start start system when they knew it was built in ???? I purchased several cars from dch Wappingers I felt safe in all my purchases and I said finally a honest dealer. Now dch can come on here and say all day long well you asked for the system to be installed and once again I did ask for it but once again the dealer knew it was already equipped. I find it sad that spending 33,000 dollars on a car and they get me on a simple thing like this !!! Like I said it's 2 years later but I am bothered finding this out I will not shop at dch due to their desperation to make Money I was also not given a window sticker but a memory stick for my purchase and from I was told it's against the law not to provide a window sticker hence making me more suspicious on money spent read more

I will never use their service department again. I was there for 2 1/2 hours for something that takes about 45 minutes. What's the point of making an appointment if they don't get to working on your car for nearly 2 hours? read more

Just leased a beautiful Toyota Highlander and had the pleasure of working with salesman Nate Pickett. In all my 66 years of leasing and purchasing vehicles this was by far the absolute best experience ever. Nate was straight forward, knowledgeable, professional and did not waste any of my time. Everything about DCH Toyota was A+++++ Thank you Nate! read more

My husband and I purchased a pickup truck from DCH Wappingers Falls Toyota in September of 2022. We worked with Jaime. He recommended we get the nitrogen tires and pulse brakes. We were on the fence, but eventually agreed. A few weeks after we got the car my husband started to lose air in one of the tires. The tires were not inflated with nitrogen. We also also realized the pulse brakes weren't installed. We took a video, sent it to Jaime and he said they would issue us a refund. That was in October 2022. I have reached out several times and keep getting the run around. I once again reached out to Jaime on September 10, 2023 and have not received a response. It has been over a year and we still have not received our refund. read more

Left my truck here for service. I had a 12:30 appointment and I got there at noon. Check in took waaay too long. I was told that it will be done by 3 or 4 PM. I called at 5:30 to be told that it isn't done and it isn't going to be done. What a bunch of incompetent boobs. I wasted a vacation day for this. read more

***FOR GREAT CUSTOMER EXPERIENCE, STAY AWAY FROM THIS DEALERSHIP*** When purchasing my vehicles in 2019, I was told that Toyota Care would cover ALL routine maintenance up until 25,000 miles or 2 years. When calling the service department prior to 2 years with 24,000 miles, they told me that the oil change was going to cost me $120. Their explanation was that only "2" oil changes are covered in the plan even though I am due for another one. I asked to speak with a manager and I clearly told him that this was not what was sold to me when purchasing the vehicle from his dealership and asked him to wave the fee for this oil change. (They WERE going to rotate my tires for free though because apparently, that was covered.) He would not wave the fee and tried to tell me the rules of Toyota Care. I got extremely frustrated because AGAIN, this is not how the program was sold to me when purchasing my vehicle. I decided not to proceed with the oil change and told the manager that after purchasing 3 vehicles at Wappingers Falls Toyota in the last 10 years, I would not be purchasing another. He said, "over an oil change?" He then ended the conversation stating there was nothing he could do and "okie dokie" before disconnecting. The bottom line is, train you sales people to understand the products before selling them and train your service team to care about clients. I will never walk into this dealership again based on this experience and bring my future purchases elsewhere. AND YES, OVER AN OIL CHANGE. Because it was not sold to me as described. If you are looking for a great client experience STAY AWAY from this Wappingers Falls Toyota! read more

Great service. Phone is all screwed up. Friendly staff. Will definitely recommend a great job done by all for this pandemic read more

Do not purchase any warranties from this dealership. They're deceptive with their wording and definition of maintenance. They'll send you notifications for maintenance and put mileage stickers on your car indicating you need to service your vehicle. So you continue to get oil changes every 5,000 miles and then when you hit your limit, thats when they tell you it's every 10,000. And the confusion will only because of you being uneducated according to Ben. read more

I would give them 0 star but It wasn't available unfortunately. The price that they offer us it was $5k-$6k more than sticker price and they said some dealers offer $10k more than sticker price which wasn't true at all. We went to another dealer and they offer us $500 discount of the sticker price in this market. They gotta learn good customer service is the key not being greedy! The market will go back to normal but I'm not going back to them. Wrong and greedy management! read more

We have Bought 4 cars from this dealership it's located on Rte 9. In Wappingers falls NY. I always feel like we get a great deal. They make everything very easy from paper work to picking a vehicle. Always extremely friendly I always go to the same salesmen he is always very knowledgeable about all of there vehicles. I definitely recommend this business. read more

Average rating and an average review for an average dealership. Car prices are pretty decent, and their service center is reliable, but my car buying experience was just like any other dealership. Trying to upsell and taking a long time to get everything settled. If they were more upfront with their final price from the beginning and not trying to add things on top of the starting price then I would have a better experience and give a better rating. read more