I'm writing this review to help others avoid what my son went through at this Aspen Dental…read morelocation. He's an incredibly strong, capable adult who rarely asks for help--but after this experience, he was in so much pain and confusion, he asked me, his mom, to step in and advocate for him. That alone should tell you something. He initially went in on April 10, 2025, for a cleaning and to get a treatment plan for his wisdom teeth. He left thinking everything had gone well--until we found out he'd been charged $300 for an oral care kit he believed was complimentary. They scheduled him for extractions on April 16. During that visit, the dentist attempted to remove his impacted lower right wisdom tooth. The procedure lasted nearly an hour. The tooth fractured, and the dentist left part of it in the socket, telling my son it was fused to the molar in front of it and that if he wanted the rest of the tooth removed, they would also need to pull that molar. He was sent home in extreme pain, given only Motrin and antibiotics, and told to return if the roots worked their way out. Over the next 8 days, the pain did not let up. He couldn't sleep. He experienced nightmares about the procedure. No one from the office followed up. No imaging was done. No surgical referral was offered. I accompanied him back to Aspen Dental on April 24 to request better care. The office staff was professional and apologetic, and they did apply dry socket treatment--but only after he endured six more injections to tolerate the pain. The dentist, however, was short-tempered and defensive. When I asked a basic question about aftercare, he cut me off and asked if I was a lawyer. Thankfully, the next day, Gideon went to Joplin Oral Surgery, where they removed the remaining fragment and both upper wisdom teeth without incident. Under anesthesia, he finally received proper care. The oral surgeon confirmed there was no fusion between the wisdom tooth and molar--meaning Aspen Dental's justification for leaving it in was not only wrong, it could have cost him a healthy tooth. This has been a traumatic ordeal for my son--physically and emotionally. We've filed formal complaints with the Missouri Dental Board, Aspen Corporate, and the BBB--not to punish, but to protect future patients. Please consider a second opinion if you need anything more than a basic cleaning. We learned the hard way that this clinic is not equipped for complex extractions, and the consequences were severe.

Aspen dental review 1000.00 lesson learned and mistake. I'm…read moregoing to have to change that 5 star review. If there were a -5 I would do that one and I'm not Karen. I'm a major people pleaser. To a fault sometimes but this was crazy. You may as well go across the street while you can to affordable dentures where they are honest, good at what they do, and looking out for you not only themselves at your expense. First she tried to get me into a 1000.00 extra on interest payments through in house financing. AFTER I JUST TOLD HER NO THANK YOU. I can't there because I have a care credit credit card And was going to use their 18 month no interest promotional financing. I'm glad I read the paper she gave me to sign. I said oh no this isn't care credit. I'm not paying 1000.00 extra interest. I came here because of care credit. It would've been 3500. Not 2500. She said oh let me see if we have that. That tells me right their she was full of crap. I'm starting at the pamphlet I just got from HER DESK! she is the FINANCE MANAGER! She knows they have that. She should've said oh, you did tell me that, my mistake. But she didn't she said, let me see if we have it, and played stupid. Anyways, so she says, of here it is, we do have that option and fixed it. Then talked me into a cleaning I only got to help them out because my insurance pays for it once a year so it didn't matter when or where I got it. Turned out she bills me under a paradontal cleaning which is coded different she only said, AFTER I was charged, they messed up on my teeth and I WANTED MY REFUND. I also had night two tooth brushes for 300.00 that I didn't need again of you are good to me I'm good to you. I was trying real hard. I even wanted to like the teeth but they looked like a horse. A denture wearers worse nightmare. He took teeth out the back and kept adjusting them but I told him the teeth were way too big and there's no adjustments that call fix that. I offered to get a cheaper smaller denture and he could've changed the teeth but didn't want to. So for 2500. Aspen dental could only do the top denture and cleaning. The bottom they said was another 1400. Or so. And said my insurance didn't pay anything. When I asked for my refund for the teeth after two weeks and give appointments of adjustments and not being heard, she took off the 1600. But I still owe 1000.00 and I'm going to call tomorrow again to have her call or try my insurance again. She said she would check to see if they covered anything but I know she didn't even check. How? Well I went across the street and for top and bottoms EVERYTHING was only 1067.00 my insurance paid for half plus the whole visit fee. Still it would've been 4k over at Aspen. If you want good people with great integrity that are good at what they do and looking out for you. Then put it in reverse Terry and go across the street to affordable dentures.​ I don't normally write reviews but people need to know because that's an expensive horrible experience that no one should have to go through. The lady at affordable checked and my insurance pays for half of my dental procedures up to 4k a year so I'll be calling again tomorrow for this full. 768.00 balance I shouldn't owe in full.