Very shady business. I had an appointment scheduled today for 2pm and arrived at 1:45pm because I wanted to ask about adding additional services. When I arrived at the destination I was skeptical because it is at a business park with freight entrances, similar to what you would see at automotive collision shops. When I entered the building I asked the person sitting downstairs if this was the spa, they didn't respond. I called the number listed on their website, and it is disconnected. I call the appointment number and I am connected to an automated system that will direct me to a live person. I am #1 in queue and waiting. While waiting on hold, I saw a woman in a conference room and asked her the same question about the location of the spa and she wasn't sure as she was there for a business that does sports conditioning. She suggested I check upstairs. I went to the second level and walked up to every door. Some had signs for businesses, most were empty with no signage, some doors were open with nothing in them. No one answers the phone, no one shows up. It is 2:07pm and I send an email to the company letting them know I arrived, I waited, I called and got nothing. At 2:15pm I head out to leave, I pass the sports conditioning employee and ask one final time about this spa. He says he doesn't know of any spa in this building. As I am leaving the parking lot I get a call from a man telling me the woman is there and where am I? First, who are you? Second, no one is there. I waited for 15mins after my appointment time. I am no longer interested in doing business with this "spa". He tries telling me I am in the wrong location and keeps repeating that the woman is there. I'm not sure what part of "I am not interested in your services" he wasn't understanding. I told him their number is disconnected, there is no indication that this spa exists in this location, and whoever this woman is did not make it to my appointment on time and to please issue me a refund. This place is very sketchy and I do not recommend booking with them. This is not the place anyone who thinks of a spa would want to go.
In response to the owner: please do not continue to refute the reviews of actual people who have booked appointments with your "spa". Just take accountability. This is not a "spa" and no one was there. If you'd like we can bring in the owner of the sports medicine business on the first floor of suite 900. There was no mixup, as you are attempting to pacify it as. Instead of operating out of a business office invest in a space that actually represents a spa. Lastly, I was not offered a refund I had to demand one and go through my credit card company. I still do not recommend this sketchy business with a disconnected phone number to anyone seeking spa services. read more
