Refuses to have discussion about price quotes over the telephone... Fine. Then couldn't get enough…read moretime to even ask if they provided the maintenance services I needed before the call was dismissed.

went in to get an inspection, owner standing in the middle of his waiting room told this gentleman…read morehe only does real car maintenance and was currently busy yet their bays were empty and nobody was on the lot. as I left I stated I would wade through his waiting customers...walked back to my vehicle...owner came screaming out of the door objecting to my wise crack... yet he has on the business' front window is the phrase in big letters... "...where you are treated like family!" [not sure I wish to be associated with his family whatsoever!

Mac (Bo) is a very professional, informative, and honest when it comes to working on a vehicle. His…read moreestimates are accurate and his prices are very fair. I took my ford f-150 to get some service and fluids changed, along with some other mechanical work. He not only provided services that were actually needed for my vehicle but he also respected and took care of my vehicle like it was his own. If you need an honest mechanic that has knowledge on vehicles and isn't going to sell you on things you don't need then I would highly recommend Mac. He will not disappoint.

Had a cylinder misfire, called 7 shops and B&C not only gave me the best quote on price but had the…read morecar fixed well under the time frame I expected. They kept me well informed with everything that they told would be going on with the car, and the price I would be paying upfront t not at the end. It was all accurate and there were no surprises at all and the best service I have had in long time.

I've gone there multiple times and they have always treated me with respect. The costs were fair…read moreand they always explain the issue so I can understand it. It's convenient too, I can work in the lobby while my jeep is getting fixed... also BK is next door, to grab a lunch or coffee, it's all so easy.

I came here to repair my car and they did not and charged me an outrageous amount. The service and…read morecommunication was not professional and they lost my keys.

Brought my wife's explorer in it's a 2022 with 18,500 miles asked for the lifetime alignment. They…read moretold me they couldn't adjust the camera on the right side I needed to pay for a $56 bolt but no problem with the left side, same bolt same system come back pick the car up steering wheel still cocked to the right that was the original reason I brought it in steering wheel after a second alignment still cockeyed to the right this place is a con, they rip you off and I just paid 200 and some odd dollars for a scam con artists. I highly suggest if you need work done, find somewhere else to go. I would rather drive an hour away to pay for an alignment, then go back to Firestone this Firestone. Two different pictures of the same car different alignments different times one at 8:17 in the morning 514 2026 and one at 9:32 in the morning 514 2026 after the original alignment they put it in and said the castor on both the right and left side and the total toe was off after telling me they got it right after the first alignment so they didn't get it right. The first time didn't get a ride the second time the damn steering wheel still crooked to the right avoid this Firestone.

We were back recently for work on my husbands truck. Everything that could go wrong, did go wrong…read more I understand the former reviews about this location now. Worst part-- noone takes accountability. Customer service and politeness are lacking in this location. Steer clear and hit the dealership. Prices do not differ that much!

I came to this shop based on good reviews, but my experience was extremely disappointing. I had…read morejust gotten my brakes, rotors, and calipers replaced elsewhere, but the issue with my car persisted. This shop insisted I needed the same repairs again, despite me telling them it had already been done a week prior. I trusted their recommendation and paid over $1,000, yet the problem remained. After returning, they claimed a new $200+ issue was the cause, and later said it was another $800 problem. At that point, I had paid for two diagnostics (they did do the third one for free) and still had no resolution. I felt dismissed and ignored when I expressed concerns, and the service felt more profit driven than customer focused. Honda later confirmed the original repair should have addressed the issue and that this shop should have made it right at no extra cost. I agree. I was left without a working car for months and felt completely let down. I considered legal action but chose not to pursue it. In short: poor service, lack of accountability, and unresolved issues. I would not recommend this shop

I've brought my vehicle's here for a couple repairs and state inspections…read more One of the nicest and imo the most genuine/ honest mechanic's in the Goldsboro area. Antonio is great to work with, super friendly, does very professional work while being punctual & he gives fair pricing. What more can one ask from their mechanic.