Something was dead somewhere under our deck, we couldn't tell where. Brently came out the same day we called, was able to figure out where it was likely to be, and only had to remove one board to find the dead opossum. He not only removed the critter, but thoroughly cleaned and disinfected the area before putting the deck back together. I'm so grateful to have found this business to call in this unpleasant situation! read more

Prompt and performed service adequately Supplied proof of service promptly. They also communicated well and responded to my questions in a timely manner. read more

Brently with Critters came out on a Friday night in the dark to remove an opossum that had passed away under a building in our backyard. I am very grateful for this fast and professional service. read more

Brently was very communicative and helpful throughout the process. We really appreciate how thoroughly he checked the building. Would recommend this service! read more

Oh, man. Dead squirrel in my backyard was freakin' me out. My dog kept sniffing at it.... Oy. I called around a bunch of these big services that were impossible to deal with, unavailable, and expensive. Ah, but I called Brently; he was here 90 minutes later; easy peasy & a fair price. Phew! read more

Super quick and easy, they helped remove a dead animal on our street within an hour of contacting them.

It isn't everyday a young deer dies in your front yard. In fact, it was 15 years before it happened in ours. Really sad - it was probably born in our back yard. Tried to comfort it - think it was hit by a car. Then it quietly died. With no idea what next to do, my wife googled/yelped, and called Brently, who came immediately & retrieved the deer & treated the area. We were very, very grateful. read more

Where are the hero's when you need someone to crawl under your house and remove a smelly dead critter just hours before you have company coming? He's right here! Bee showed up first thing in the morning to help me out. Something had crawled under my house and was smelling up the whole downstairs! I called numerous companies and no one was able to help me until I found Bee. He was helpful, professional, quick, and thorough! I have definitely added him to my contacts and know who to call when I need a hero to save the day! I am so very grateful at his fast turnaround and felt the price he charged was reasonable considering I was in a bind and had no one else to turn to. Here's to every day heroes, thank you Bee!! read more

Brentley came out to help with rodent stuck in wall. Talked to a couple of other companies who just want to do their standard procedure, and push for insulation replacement. Brentley showed sincerity and listened to our needs. He is very experienced, communicate well his thoughts. He took effort crawling in the attic to check out the relevant section. He sealed two entries on roof, which other company with free inspection didn't tell me. He opened the drywall upon our request. He finally solved the problem bothering us for two weeks. Brentley is a very straightforward guy aiming to solve the issue without upselling, and who I will call at my first opportunity if i have the similar needs again. read more

Bless Brentley's soul. He told me they normally don't do pets, more so strays, but he was genuinely compassionate. Unfortunately our dog was run over and the assholes who didn't didn't even stop. He was extremely communicative and responsive and extremely respectful yet professional. I'd recommend him. Thank you again. read more

Very responsive and able to come out that same day. Had an animal in a tight spot under a building that I couldn't get to. These guys were able to remove and deodorize the area. I will definitely call again if needed. Thanks. read more

I've used this service twice and both times I was very happy. Brently was very timely, easy to work with and just took care of the problem.

Found deceased raccoon in backyard on Thanksgiving day. Called and Brentley answered, stated he could come by the next day. He arrived exactly on time, took care of the problem and sanitized the area, all at a reasonable fee. Highly recommend. read more

Wonderful service in an unfortunate situation. We've used this service twice now to remove dead animals from our property. Bently is prompt to respond and shows up on time to complete the job. Reasonable fee, great communication, excellent service from a good guy. Highly recommend! read more

We woke up to a dead possum that seemed to have gotten into a fight with another animal and it was not a pretty sight! OAS will come within 3 days and we couldn't wait that long especially with the heat. I called Critters and they came within 2 hours of the call. They picked up everything and disinfected the concrete steps and surrounding area. Well worth the money and would highly recommend! read more

Found a dead deer in my yard which had been there for some time. After contacting the services listed on the county page, found Brently on Yelp. He was able to come less than 3 hours later, removed the carcass, sanitized the environment and went a little extra to clean up the place it had clearly been dragged from, with non-trivial access. Very satisfied. Hope it never happens again but if it does I saved the number. read more

Brently is efficient, incredibly helpful, and goes above and beyond the call of duty. I highly recommend this service! Give them a call!

Came out on a holiday when no one else was available and then followed up by coming back to seal the access points to prevent the issue from happening again. Happy to support, would recommend. read more

We needed removal of a carcass of a "deerly departed" that had been in our yard unnoticed for a few days. We couldn't be more pleased with Critters and Brently. He was responsive, prompt and friendly with such a Zen attitude...Very grateful. read more

I seldom write reviews for companies I hire for work. But, I had jot down at least a big thank you to Bentley for coming out quickly after I called about a dead cat we found under our pool house. Bentley showed up about an hour after I spoke to him about the issue. He did the job in short-time, removed a bunch of soil that was under the cat and disinfected the entire area. Bentley is super kind, well spoken, and looked me in the eye when talking with me. Will definitely use /or refer to him in the future. So, many thanks Bentley for helping out this afternoon. read more

Brently at Critters was able to come to my house within 2 hours of my call late on a Friday afternoon to remove a possum carcass. I was happy to have this option after not hearing back from the city about removal. Everyone I spoke to was very professional and friendly. I'd highly recommend their service if you're in the unfortunate position of needing it! read more

It wasn't cheap - but I wasn't about to touch that dead, rotting deer in the yard. You've gotta have a tough stomach for that, and I don't! I was happy to pay up and have Critters pick it up and haul it away. They came on a Sunday - within hours of my call - and within just a few minutes the entire carcass and all the associated mess was gone. If you're desperate to get rid of a stinky rotting animal, I highly recommend Critters! read more

Very prompt and friendly service. We had a deer die in our backyard just last night. We called Oakland Animal Control, only to learn their processes are archaic and absurd. No answering of phone, onsite and in person only, and then two weeks to pick up a rotting animal carcass? We love you Oakland, but get real. So we gave up on Oakland Animal Services. CHAC to the rescue! They returned my call in under an hour, and were here and removing the deer two hours later for a very reasonable price. Nothing but high praise for the fine folks at Critters Humane Animal Control. Thank you again. read more

Brently was so awesome! He was able to schedule a visit quickly. After a challenging crawl under the house, he located the source of a terrible smell which turned out to be a dead rat. It was lodged between the floorboards and the insulation. There is no way I would have found that on my own! His expertise lead him to a fast solution saving us from weeks of yuck. Brently also consulted on how to plug relevant holes to prevent a repeat situation. Super nice guy, thanks so much! read more

Desperate we were as a powerful, horrendous, putrid & sickening odor (like nothing we'd ever experienced) enveloped our home some four days-ago. Within 1 & 1/2 hours of calling Humane, Brentley was in our home giving it a thorough inspection. An hour later, he found the decaying skunk, removed it, then brick-and-mortered-shut its entryway in our house foundation. Brentley was friendly, trustworthy, experienced, competent, good-natured, & efficient in solving our issue. His price was very fair--especially considering that he could have charged much more and we would have paid it gladly just to restore peace and anity to our home! We highly recommend him and the company's service. read more

Outstanding response and service from Brently and Critters! I discovered a full-grown dead deer that had gone unnoticed on the side of my house. It had started to decompose and needed to be removed immediately. Brently was onsite in a couple of hours and took care of the whole thing at a very reasonable price -- significantly less than the quote I got from the other service I contacted. Highly recommended. Thank you, Brently! read more

I could not be more disappointed. We paid to have Brently come set a raccoon trap in our small backyard in SF. We have had many problems with raccoons: nesting in the walls of our neighbors home, tearing up the exterior of our home, destroying fencing, and destroying plants in the yard. After a year, the trap finally caught a raccoon. I was thrilled and called Brently to come get it. He came (4 hours later) and released the raccoon directly into our yard. For reference, our yard is fenced in and 25 ft x 25 ft. He did not remove the raccoon from our property, he would not consider taking it anywhere else or exterminating it. No, he released the raccoon directly into our tiny yard. He said the raccoon would leave and not come back and that it would tell the other raccoons to stay away. (?!?!?!) His reasoning was that he "had not planned on working today" and that he wasn't in the right vehicle. Also, he took the trap away. So in the end we paid hundreds of dollars to 1) have an unsightly trap sit in our yard for over a year, 2) spend 4+ hours on a Saturday waiting on Brently to come because he would not specify a time, and 3) watch him release a raccoon that has been tearing up our home directly into our yard. I wish I could give negative stars. Please do not use Critters Humane Animal Control. read more

Brently was amazing! I appreciate his humbleness and educating me on how raccoons operate. We had a momma with babies nest inside the bottom of a tall pillar by our front porch. Brently needed to cut a section of the pillar out to get the babies out. Momma, just like he said, came out a bit later and over a period of a few hours took the babies, one by one, to wherever she found a new nest. Brently explained that the mom would be shook up enough where it would not want to stay in the area. I could totally gage that it moved far from the house like Brently said because of the timing it took to come back for each one. This after it checked one time to determine that it could not get back into our pillar, which Brently sealed off, top and bottom. Each time the neighbor's dog barked, I saw the momma carrying off another baby. There were 5 total. By late evening , the baby box was empty. It was like watching a nature channel! Fascinating! Ive since seen other exterminator youtube videos that use similar plan. This method moves the animals on their own and did not have to involve killing them. We have lots of wildlife near us so Brently is now considered our hero moving forward. read more

Our critter control guy was Brently from Critters Humane Animal Control. We had days of nightmare fighting raccoons for 2 months. We were hearing crawling and scratch noises in between our walls and went crazy thinking what might be in between the walls. Apparently, a family of raccoons found their way up into our 3rd-floor crawl space. And this they achieved by digging under the stair's lattice in the ground floor, and then through the foundation of the house to the 3rd. We were shocked to find out that these creatures can climb 3 floors up a building thought thin walls. Pretty aggressive!! Our critter control guy (from Critters Humane Animal Control - found through Yelp) came every week to lay traps and every time he caught a new raccoon. Finally, he ended up catching a whole family of 5 raccoons in total, one after another! To permanently fix the problem, later he poured concrete to close the openings around the stair lattice. It turned out a pretty expensive affair catching 5 raccoons, but now we are finally having peaceful sleep (fingers crossed). Note, Brently is a man of few words, but he is very disciplined and does a good job. read more

Had a live, pissed off skunk in my trap (trying to get some wildlife from under my house). I called about 6 companies to get this angry, smelly guy outta here. Critters wasn't the closest but he was here in 20 minutes, was super professional, grabbed the little guy, did a free walkaround the house and gave some tips to prevent future guests coming over, and was one of the lowest quoted prices. Will definitely recommend around the neighborhood, and will use again should the need arise. read more

I had a very bad smell in my house coming from the crawlspace. I knew something was dead. I needed this gone asap and Brently was able to book something for me within the next couple of hours, while other companies wanted me to wait for a week. I appreciate how fast he was able to come and do the inspection. He ended up removing a dead raccoon who apparently just decided to die in my crawlspace. Brently gave me a quote for sealing entry points he saw and did the job right away. Very professional. read more

Updated Review: Brently came out and he did another look at the house and mentioned that there might be birds nesting in the eves of the house. Considering that it was a minor annoyance and there isn't any other way the birds can get into the house, I considered not sealing it off. I am giving Brently two extra stars for reaching out and then coming out into the rain to look at the house again. Original Review: I scheduled with them and a guy came and removed some old chicken wire and installed a trap. Never did find out if there was anything caught. The guy never told me he was going to come and remove it. I found out as I was working at home and saw his truck and some loud noises outside my house. It scared the bejeebus out of me. After $130+ with trap and new chicken wire, I still hear noises on top of my roof. read more

Brently came to our house to investigate a rodent problem, the same day that I called him. It was a small job, but he was helpful, friendly, professional the whole time. And his price was very reasonable. Thanks! read more

Helped me with my problem same day couldn't be happier with service. Thanks again Brently

I unfortunately had a raccoon die under our hot tub deck and I could not reach it. It became a very unpleasant smell in our backyard and I called Brentley to remove it. He called me right back and came out on Monday to deal with something I had no desire to. He was courteous and prompt and my ugly problem went away quickly! read more

We recently discovered we had a rat problem in the crawlspace under our house. I called Brentley and set up an appointment. I was told that he would come by for an assessment and would set traps, if needed. This appointment would be followed by other appointments every few days to monitor the traps and help with clean-up, etc. Brentley did come by to tell us we had rats and to set traps. He accepted payment in cash (our bad for giving it to him before the job was finished) and then disappeared. He did not call and did not return our calls about follow-up appointments. We were left with dead rats in traps. I would NEVER recommend using Brentley to anyone. read more

Brently was great. He came to take a look at the problem the same day I called. Was able to safely remove the animals in the attic and also rodent proofed the vents that were old/damaged so nothing could enter in the future. Very reasonably priced and fast response. Highly recommend. read more

We had a dead skunk under our deck. The smell with overwhelming but we had no idea where it was under the deck. I called Critters and Brently was out within a couple of hours. He found and removed the dead skunk within an hour of being here. Very grateful for his service and I would highly recommend him. Would definitely use him again, but hopefully we won't ever have occasion for it! read more

Super fast professional service. Unfortunately my wife found a dead opossum in our backyard this morning. When I got home I called a local animal removal company and got an answering machine. I then decided to try critters and they answered the phone. I thought I would have to make an appointment for them to come out maybe a day or so later, but after receiving my quote, Bentley told me he could make it in about 30 mins. I was in shock!!!!! Same day service!!!! Bentley arrived as he said he would and the opossum is gone. 2 hrs 30 mins later and still no call from the other place. Definitely recommend read more

We had raccoons partying under our living room floor driving us and our dogs crazy. Brentley was very responsive to my first phone call, kept to the appointed time frame and set a "one-way" trap in the opening to the crawlspace. The one-way trap lets them get out of the space but not back in. Within 2 days they were gone. He came back a week later (to make sure they were really gone) and replaced the one-way trap with a very secure removable barrier. Stress-free from our noisy "downstairs neighbors" now, I would highly recommend Brently. He's very personable and knows his stuff. We're happy that there was a humane solution. read more