I had a great time purchasing my first car here. The setting was very laid back and the girl who…read morehelped us throughout the process was incredibly nice and made us feel very welcome. The only issue I had was that at first, the owner was not interested in allowing me to take the car for a pre-purchase inspection, however after being adamant that I was not going to be interested in buying unless I could get that done, he agreed and even allowed me to take it to my mechanic that was a county away. The car was in great condition for a car of its age and only needs incredibly minor work done. The price of the car was reasonable and all of the staff were very kind. They were also very honest with me about the financing part of the deal and in the end actually talked me out of doing a loan through the company they finance with since I would save money in the long run using other options. I saw another review online with someone complaining about their car title being mailed to them and having issues with that - I was able to have my title in hand when the car was paid in full, all I had to do was ask. Overall I highly recommend them :)

There was not an option for zero stars or I would've chosen it. Beware. This place is sketchy. I…read morepurchased a vehicle for my daughter - I was given a VA inspection certificate that passed everything. We then noticed the battery light on and a notification on the vehicle screen that battery power is low. Sean told me it was no big deal and he would send me "a $5 dollar part" (harness) that the mechanic broke when changing the battery. We've never received it and after much back and forth and empty promises of sending the part he told my husband to quit contacting him. The battery is also the wrong size and we're having to replace that as well ourselves. When we brought the vehicle home my husband immediately noticed the tires were dry rotted. Sean and his uncle the owner promised to send us a check to pay for new tires, then rebuffed, and then blamed the inspection site and forced us to deal with them to get proper tires. We ended up getting new tires on our own because we were afraid they would not put decent tires on it after all the issues we've had. Bottom line is the car shouldn't have passed inspection whatsoever. There's some shady relationships with this dealership and the local inspection stations. We have also contacted the VA state police who told us they had this business and others along this highway in Stafford on their radar. TAKE YOUR BUSINESS ELSEWHERE.

After a months the car broke down and they wouldn't help me at all. Terrible. Don't buy from hereread more

Let me start off by saying I have no one but myself to blame. Anybody who buys a used car without…read morefirst taking it to an independent mechanic for inspection is either independently wealthy or not very bright. I was in the market for a Honda Element. Honda introduced the Element in 2001 and discontinued it in 2011. The vehicle has developed a cult following since it's demise which means owners are asking way too much for them. Stafford Motors had a 2003 Element EX AWD that they were asking $5400 for. What attracted me to the vehicle wasn't just the low price, in fact the price made me a little leery. What attracted me was a clean Carfax report and a recent Virginia Inspection. The day of the test drive was not ideal. Traffic was horrible. The 95-mile drive took me three hours, jeopardizing my scheduled appointment to look at another Element in Leesburg. I arrived just before noon armed with a code reader and a flashlight. Unfortunately, I could not find the ODB port on this vehicle. The manual shows it just above the fuse box (above the gas pedal) but there was no port to be found. I'm no mechanic but I've owned enough hoopties' to look for the obvious problems: Oil/coolant leaks, rust, flood damage, etc. The car looked clean. I took it out for what I considered a vigorous test drive on the back road behind the dealership. I wasn't impressed with the acceleration but we're talking about a 3300-pound vehicle being pulled by a 2.4-liter 4 cylinder. I stomped on the breaks a couple of times. The pedal didn't feel as firm as I like but break jobs are within my wheelhouse, especially disk brakes. The paint on the upper dash was peeling a bit but I wasn't buying the car for its aesthetic beauty. I was more concerned with the mechanics. What I didn't do was take it out on the freeway. 95 south was a parking lot so I figured what's the point (fatal mistake number 1). I decided since the Carfax was clean and the vehicle was recently inspected, I would forego the mechanic's inspection (fatal mistake number 2) and buy the vehicle. I had driven my other car to the dealership so I arranged to pick up the Element the following Tuesday. Rebecca, the saleswoman, asked that I call her prior to coming out so that they could detail the car prior to pick up. Monday evening, I called her to let her know I would be arriving Tuesday just before noon. I showed up, as promised. They were still detailing the car and putting on temporary plates. Meanwhile, I filled out the final paperwork. They handed over the keys and I was on my way home. I jumped on 95 north and accelerated to highway speed. The vehicle seemed to have more pickup than it did during the test drive (great) but at about 70 miles per hour, I noticed it pulling to the right. At first, I chalked it up to wind (The shape of the Element isn't exactly aerodynamic) but when I let go of the wheel the vehicle practically changed lanes. "This thing is going to need an alignment," I thought. Turns out it was going to need much more than that. During the Maryland State inspection, the mechanic flagged three items. The windshield wipers (no big deal), the rack and pinion assembly (Wait, what?) and a leaky power steering pump. The repairs would cost 1600 dollars. I asked them to hold off and called Rebecca. "Call the warranty company and see if it's covered," she suggested. I already knew the answer before I called but the "limited" warranty only covered engine and drive train. I was screwed. The sale was "as is." An independent mechanic would have flagged the problem immediately but old dummkopf decided to skip the inspection. It wasn't even a matter of money. I would have gladly paid for the inspection. I just didn't want to waste another day driving back and forth from Stafford. The trip took me 6 and a half hours. I didn't want to dedicate another day to Stafford Virginia. I called Pep Boys and told them to go ahead with the repairs. This would be another expensive lesson dished out by a Virginia Used Car lot. Pep Boys didn't have the part in stock so it would be a couple of days until the work could be completed. I went over the sequence of events that led to my stupid decision. Then it hit me. If this vehicle doesn't meet Maryland State requirements, how the hell did it pass a Virginia Inspection? I knew why the CarFax report didn't mention anything. The problem probably was never reported. I went online to see what my options were. I called Stafford Motors and requested the name of the garage that performed the inspection. I know there are garages out there that will pass unsafe vehicles for a little scratch on the side. If this is one of them, I intend to report them to the Virginia State Attorney's office. I know it probably won't get me my money back but hopefully, it will put the inspectors and Stafford Motors on blast. Virginia used car dealers: Avoid at all costs.

So this bullshit continue! PLEASE DO NOT PURCHASE A VEHICLE FROM THIS PLACE. This is a bold face…read morelive, and we have not even driven 1,000 miles because the vehicle remains in the shop, can't pass emissions (the manager Richard says, you don't need to pass emissions or inspections in Virginia) that is also a lie to get tags. We have reached out to the Virginia Dealer Board and the Common Wealth Attorney. Our next step is news outlets and more. The positive reviews are paid reviews, and they asked us to do one and we would be compensated. We are $13k in the hole because of this care. Stay tuned as we will post the actual mileage against what Alan, Richard and the so called GM is lying about.

Experience was great before i got the car with the exception of a few sales pressure techniques. I…read moregot the car and found it had no heat in November in Minnesota in 30 degree weather. Called the sales manager and got the run around for about a week, their "service manager" never seemed to call. I replaced the water pump myself and found the front subframe completely rusted through. On the way back from getting the water pump replaced the frame gave out and I got to have it towed back to the shop as it became unmovable. Called, texted, emailed and got 0 response, called their joke of an extended warranty and was told it wasn't covered since it was corrosion, warranty is a complete joke. Had this car for 3 weeks and driven it twice, avoid these guys at all costs, definitely not out to do the right thing for anyone but themselves

The car had some type of issue where water got into the car. This caused the entire electrical…read morepanel to shut down within a year and the car is totaled. I'm very sad at this. The auto shop said an inspection by the dealer would have revealed the issue. Go somewhere else.

I deleted my initial review because of the experience I had today. Those people acted like they…read moredidn't even know me today Hey Beyza, no integrity...huh sis LOL! I bought a MB a week ago and the check engine light came on 5 days later and today they treated me horribly so I called the police. I was simply looking for maintenance records and because I had the audacity to ask questions, I was labeled rude, angry and arrogant was accused of yelling. I called my husband after the GM became combative with me. No matter what I said or how I spoke, he was just nasty. You know the type...just a man that doesn't know how to engage with a woman, it was likely because I was black. He told me that it is his dealership and they don't have to keep records and if I didn't buy a warranty then my business with them was done. I wasn't even asking for service, just records of the "so called service." Everyone claims service was done but nobody can produce any documentation and that's because they don't do anything to those vehicles. He towered over me and other men gathered around in an effort to intimidate me. He told me to get out, I called him a jerk and he agreed he was a jerk and he even admitted to selling me a lemon. Another tough guy, followed me outside and another came from around the aside for little ole me and I never once raised my voice. Folks are intimidated when you know the law, have your facts and expose them. I'm kicking myself for canceling that PPI!!! I paid several thousand dollars in cash and ensuring that the car has fluids is basic maintenance. I already reached out to a lawyer. It is my understanding that they are problematic and refuse to keep proper records although they are required to do so. I'm not stopping until there are some results. I'm going to start a petition and I'm going straight to Instagram to make them viral!!!

I bought a 2015 Jaguar XFS with 52k miles for $27,000 from G-Automaxx. I drove the car for 5 days…read moreand it cutoff on me in the middle of the highway. I had the car towed to a service center and found out it needed a new engine and fuel pump. $30k for repairs. I called G-Automaxx and after 3 weeks of going back and forth with them, they told me they'd replace the engine for $5k. After replacing the engine, I drove the car for 2 days and it cutoff on me again. I took it to the service center and was told the engine needed to be replaced. I spoke to 4 different attorneys but was told since I bought the car "As Is," nothing can be done. Now I'm $27,000 in the hole and put less than 200 miles on the car. You were warned!

BUYER BEWARE GUARANTEE AUTOMAXX Bought a 2019 ford fusion…read moreafter closer inspection front bumper anf fender held on by hidden zip ties.....Dont Buy From this dealer

It's been a year since i bought a car from them. I bought 2011 Audi S4 on july, 2023. The day i…read morewent to see the car and test drove it, the battery died and it has tire pressure sensor on the dashboard. The day after i bought the car, the a/c stopped working and the wheels were unbalanced. Both of them got fixed even with new battery installed by the dealership but they didn't fix it beforehand which was suspecious. A month later, one of the tire blew up and the tire pressure sensor was right about it, so i changed all four tires since it's an awd. It also failed the Maryland Inspection because the car had several issues, one of them was windshield had a small crack, front brakes needed to be changed, and all four tires were installed correctly before buying the car. 4 months later, the car had coolant problem, coolant would dissappear into the engine, no leak so changed pcv valve. Then few months later had to change thermostat and waterpump because temperature on the dashboard used to rise, overheating. Then recently, there would be oil leak from the engine, so had to change Valve Cover Gasket. The car was a lemon car in the beginning. They never told me the issues before buying the car, and the issues started popping up on the day i went to see the car. Never Buy it from this dealership, save your money for somewhere else.

Bought a car from them, a couple days later it broke down and apparently needed a whole new engine…read more They stoped responding to me while i was trying to get in touch with them for weeks. After several attempts, they decided to respond and said I could return the car but couldn't get my money back. TERRIBLE PLACE. DON'T COME HERE AT ALL

I went to purchase a vehicle but it was already sold. They showed me another vehicle well within my…read moreprice range. I went for a test drive and truly enjoyed the new vehicle. Sarah (who sold me the vehicle) provided the Carfax and all the original owners manuals were in the car. The process was easy and fast. Recommend working with Sarah for the process. She is very nice and explained everything.

THIS PLACE IS A SCAM! DONT BUY HERE! I just bought a vehicle…read morelast night, drove 3 hours to get this amd my check engine light is on today!! I have 5 kids and now no vehicle!!!! After they got my name, they wont speak to me, they keep hanging up!! they know they sold me a bad car!!!

I have not gone through the purchase process of a vehicle here yet, and this is exactly why - I…read morewas really curious as to why some of their vehicles were priced SO low, and all of the cars they have listed that do not openly display the carfax (i.e. one owner, etc.) is because the cars have SERIOUS issues. In other words, unless the carfax symbol is directly next to the vehicle listed, when you look up the VIN number of the vehicle listed, you will see this message (at the minimum): "Alert! Severe problems were reported by a state Department of Motor Vehicles (DMV). This vehicle does not qualify for the CARFAX Buyback Guarantee." The nissan cube listed on their site now has had one total loss and two additional severe accidents - YIKES! I'm not saying don't buy from here, just be VERY aware of what you are buying. do the research yourself before going into the dealer (of which, this dealer seems to get many of their cars from auction, so take that as you will).

DO NOT BUY A CAR FROM THIS PLACE. I would give it zero stars if I could!!!!!!!…read more My husband and I were in the market for a used SUV and found one online via Yahoo Autos and the dealership was Regal Motors. The price listed on Yahoo Autos was $7900, yet the price listed on Regal Motors' website was $8450. We were interested in this vehicle so we went to the dealership on Saturday the 24th of April to look at it and do a test drive. When we told the employee that we wanted to check out the vehicle, he just gave us the keys and didn't go on the drive with us, which I thought was odd, but we went for a drive anyway. Everything went fine during the test drive, but when we got back to the dealership, my husband looked under the hood and there was a honeycomb (yes, a bee's honeycomb) on the inside of the hood! This tells me that they probably don't take very good care of their vehicles and that it's been sitting there for awhile. It didn't seem like a big deal, so we express interest to David, and after some negotiation, he quoted us at $8100 out the door (including taxes, fees, title). I went to my bank, applied for an auto loan for that amount, and when Regal Motors sent them the buyers order, the amount somehow jumped to $9000. I immediately canceled the bank draft and called Regal Motors to see what was going on. At first, David denied ever quoting us at $8100 out the door, and then he eventually said "I probably DID quote you at that price, but that's so weird." And when I went on the Yahoo Autos website, they had already changed the price. Afterwards, I found a website called DealerRater.com and saw all of the terrible reviews and I am SO GLAD I didn't purchase a vehicle from them. DO NOT BUY FROM THEM. This is a very dishonest dealership! They are a bunch of scam artists who sell cars with TONS of mechanical problems.