The car had some type of issue where water got into the car. This caused the entire electrical panel to shut down within a year and the car is totaled. I'm very sad at this. The auto shop said an inspection by the dealer would have revealed the issue. Go somewhere else. read more

I deleted my initial review because of the experience I had today. Those people acted like they didn't even know me today Hey Beyza, no integrity...huh sis LOL! I bought a MB a week ago and the check engine light came on 5 days later and today they treated me horribly so I called the police. I was simply looking for maintenance records and because I had the audacity to ask questions, I was labeled rude, angry and arrogant was accused of yelling. I called my husband after the GM became combative with me. No matter what I said or how I spoke, he was just nasty. You know the type...just a man that doesn't know how to engage with a woman, it was likely because I was black. He told me that it is his dealership and they don't have to keep records and if I didn't buy a warranty then my business with them was done. I wasn't even asking for service, just records of the "so called service." Everyone claims service was done but nobody can produce any documentation and that's because they don't do anything to those vehicles. He towered over me and other men gathered around in an effort to intimidate me. He told me to get out, I called him a jerk and he agreed he was a jerk and he even admitted to selling me a lemon. Another tough guy, followed me outside and another came from around the aside for little ole me and I never once raised my voice. Folks are intimidated when you know the law, have your facts and expose them. I'm kicking myself for canceling that PPI!!! I paid several thousand dollars in cash and ensuring that the car has fluids is basic maintenance. I already reached out to a lawyer. It is my understanding that they are problematic and refuse to keep proper records although they are required to do so. I'm not stopping until there are some results. I'm going to start a petition and I'm going straight to Instagram to make them viral!!! read more

Go elsewhere. They will definitely get you into a vehicle alright. My husband went to them with $1000. I refused to work with them because they seemed shady. I was right. The first issue was the axle. We didn't have our vehicle for 2 days due to confusion on their end about us needing our vehicle back as soon as that part was repaired. I can definitely attest to them paying folks for 5-star reviews with a free tank of gas. They offered the same to my husband because they know how shady and dishonest they are. We have 5 children and for this crap to happen is unacceptable!!!! They also switched finance companies without letting my husband know just to get a better deal and more money. We ended up paying $1500 instead of the $1000. We were told that they own the finance company, have a partnership with the inspection company and also service their own vehicles. We will be speaking with a lawyer to see how we can make sure they don't do this to anymore families. Period. You don't sell lemon cars and tell someone what they signed. They signed paperwork for a vehicle that works and drives for more than 2 weeks! A few days later, now our engine light came on and a fuel leak issue. We haven't gotten our permanent plates yet but paid this dealership $1500 down payment for a lemon. They even sent multiple emails about the remaining balance. We haven't even made our first payment yet! We will definitely be taking legal action if this issue is resolved asap! OnStar did a full diagnostic so we have full records and codes of the issue that clearly were there before they sold us this lemon. One thing I can't stand is a dealership who sells lemons and knows it but tries to blame the customer after the sale so they don't have to take responsibility for their actions and crappy service. Never again. Will update as we follow up to see what they will do about this issue. read more

Great place. Drove here from Alexandria. Anthony was great he showed us amazing vehicles in our price range. No rush in buying, really focused on making sure we are 100% on our purchase. I attached some pics of our dream car we didn't even know we wanted. Did not purchase because it still didn't meet certain criteria but as of now working with Anthony to find this exact car with exactly what we need/want. Highly recommend if you're looking for affordable, used cars! read more

Caspian Auto Motors - Used Car Dealers Near Me - Stafford, Virginia

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DO NOT BUY CARS FROM THESE CLOWNS!!!!!!! In may 2021, I bought a 2006 Jeep Rubicon from these clowns. Long story short, , I have not been able to use the car. When I bought it, I noticed that the car would shaked a bit after 50mph. The salesperson told me that I only had to do was to balance the tires and that it would solve the issues. I took the car home and a few weeks after went to a shop to get the tires balanced. The shop I took it to referred me to a body shop because there was no issue with the balancing of the tires. The Body shop checked the car and discovered that the whole undercarriage was completely corroded and "not drivable". The car is still at the body shop. They did not let me take the car home as they say the car is NOT safe to drive. Evidently, the dealership had hidden the rust with some layers of plastic paint they applied before they sold it to me. I am having the car inspected by the VA state Police (Car safety division), and I am filing charges against the dealership, and a civil suit for car fraud. Here are some pictures of the corrosion revealed after removing the plastic coating installed by these clowns before they sold the car to me. DO NOT BUY CARS FROM THESE CLOWNS!!!!!!! read more

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Rodney was efficient , I had to come bs k a couple days but for the most part he worked out everything I needed for my car and it's good so far read more

This is a stereotypical side of the road put a bandaid on lemon cars auto sale hut. With the times we are living in please invest your money into a reliable vehicle from an honest dealership. No body deserves to be stuck with the vehicles they try to sell you. My sister was in desperate need of a reliable vehicle as a single mother and they sold her the most foul lemon car they probably had on the lot. It was an "as is" vehicle that they were not completely honest about that they knew would not pass inspection or emissions. They did not tell her how much of a safety hazard it also is. Only one seatbelt in the car works now, back door doesn't unlatch, the car doors no longer lock, parts are going bad left and right and that's only a few hazards to mention. They also somehow got ahold of our mother's bank account and helped themselves to process a car payment that was a week late. They practice extremely illegally and seem like they need to be inspected by the state police. Save yourself and your money. There are many places that operate SO much better. read more

Horrible customer service! Worst place to buy a car! I was involved in a car accident and instead of the dealership repairing my vehicle with the CPI Coverage that I purchased from them, they sent my vehicle to auction without even telling me!!!!!!!!!!! I had personal belongings in my vehicle that I've had to contact the auction in order to get back. no one at the dealership even contacted me not once since they made my CPI Claim. I've had to call excessively just to get updated. worse place ever! never buy a car here! read more

Caspian Auto Motors - Used Car Dealers Near Me - Stafford, Virginia

Wish we had read the other reviews sooner. There is such thing as a coincidence and then there is a pattern that proves a scam. They are the latter. Had the car less than a week when there was a leak, smoking and they said it was the thermostat. Had warranty but never fixed it. Engine blew after 30 days. They could give me another car for another down payment! Absolutely not! Tried to keep my tags and everything in my vehicle. Virginia doesn't have a lemon law that protects used vehicles so don't be fooled. read more

This place is ran and operated by unprofessional scam artists. Ive recently been searching for a particular vehicle, there are only a few for sale in the entire country and this place had one. I could tell by the photos that the car had seen better days but i couldn't really see how bad because their online photos sucked. I called and got this kid named Roby on the phone. Total airhead. Kid kept telling me that the car was mechanically perfect, paint looked great, interior was good. Basically portraying the vehicle as a well maintained car. I asked the kid for clearer photos and a video of it running. Took 2 days, received no additional photos and only got a 20-30 second video which basically showed me nothing. I live almost 300 miles away from this place. A train ride there was $100 one way and 5 hours long. Since i was told the car was in good shape and the price was reasonable, i took a ride down. I get there and the car is a total mess, bumper hanging off, scratches, dings dents, clearcoat is sunburned. Missing pieces of interior trim, convertible top dosent work. Terrible. I understand that theyre salesman and need to make a living but this was a straight up con job. I was blatantly lied to by this kid. I figured since i was there, ill atleast drive it. Car had a horrendous engine knock. I took it back to the dealer immediately because i was afraid it was going to break down on us. Needless to say, these idiots wasted my time. Especially the kid Roby i dealt with. Then after the test drive, the owner or manager whoever comes out and tries to get me to buy the car and take a warranty from him but only make a claim in a month from now. The car wasnt making it to the highway let alone the 300 miles back to my house. When i told him i wasn't interested, he says to me with a snotty attitude, "enjoy your trip home". I dont conduct shady business. This company needs to learn how to conduct business properly. I spent an entire day, literally from 5:30 am to 10:30 PM and over $200.00 going to look at this car and all they had to do was tell me the truth about it over the phone. For anybody looking to buy a car from this place, do yourself a favor. Go somewhere else. I wouldnt buy shoe laces from these people. read more

Please learn from our mistake!! My son, Luke, purchased a 2010 Toyota Prius at Caspian Auto Motors on March 20, 2022. The car was purchased for $10093.60 and was purchased "as is". When purchasing the car, my husband and son specifically spoke to the sales person of their concern of possible issues with the car after purchase (my husband specifically asked about the battery life) to which the sales person reassured them that the third party warranty was provided to help manage any major problems with the car after purchase. He exclaimed, "it is in our best interest to make sure that you are happy with your purchase". He also shared letters from previous customers praising Caspian Auto Motors for fixing problems with purchased vehicles (all with the purpose of reassuring my son that major repairs would be taken care of). It was with this reassurance that my son made the largest purchase of his life. We brought the car home to our local dealership where we incurred over $2500 for new tires and shocks - frustrating, but we paid the bill. Exactly six weeks after purchase - the battery died. Rendering the car COMPLETELY USELESS. Now with a $5000 bill in hand for a new battery, we went back to the dealer where we were told by the third party warranty and a member of the service department at Caspian Auto, that the warranty will not cover the battery or any of the other problems we have had in the six weeks we owned it. The dealer refused to answer our multiple messages. When I finally got through to a living person, I was told that I was not allowed to to speak to the manager or the owner. (I recorded the phone call where I was refused the opportunity to speak to the company leadership). I was given the number of the head of the service department and left multiple messages. No answer. It has been almost a week and we have not heard from Caspian Auto. To have the Sales person assure us that any major repairs would be taken care of and then find ourselves with a useless car six weeks later with no response from the dealer is shameful. If I had a ton of money I would rent a billboard in the area warning people to stay away Caspian Auto - but I don't and we will suffer because they don't stand behind their cars and, apparently the law doesn't side with the consumers in these cases. Painful lesson for my son. read more

I was going to inquire about a vehicle but then I saw these reviews. OMG. Hard pass. This is a shame that car dealerships still practice like crooks. read more

Only giving two stars because my salesman was mediocre at best. Otherwise they rushed me into and made me choose a car I simply did not want because they couldn't sell me the car I came in to get. Fast forward two weeks later, I had to drive my car up to caspian because the oil light came on . Once I checked the oil, I noticed it was completely DRY of oil! No wonder it was seeming like the transmission was slipping. On top of that, the trunk pops open when it feels like it and the seat heaters don't work and I just can't believe they would put anyone in a car that has NO OIL!!!!! read more

Don't do it guys they are scam artist they pass cars through there inspection and whole time you might die in the vehicle read more

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Dealer agreed on a price. After I made an inspection appointment and drove 45 minuets they claimed there was a "miscommunication" and reneged on the price they agreed to. This is a completely dishonest practice and I do not advise anyone go buy from this dealer. Additionally, when I tried to show the manager the text communication where they had agreed to the price, he told his co-manager to hand me the phone so I could leave. He was not interested in finding out what happened, instead told me that they are "not a non-profit organization" and that they're in the business to make profit. read more

Car I was going to test drive was broken down and I paid 80 bucks to get there and back home

If i could rate this company a negative 1000 I WOULD. STAY AWAY FROM CASPIAN AUTO and the unprofessional, rude, and ignorant individuals that work there. They basically sold me a LEMON, a car that I was told that hasn't been involved in any accidents and was FINE to drive. less than 6 months I have to put $6100 worth of work in a car that was less than $10k. The customer service is trash and the sales manager is a grade A clown. I would not recommend this dealership to anyone and will be filing charges against the company and also a suit for car fraud. DO NOT BUY FROM HERE DO NOT BUY FROM HERE bunch of crooks and scammers! DO NOT BUY FROM HERE DO NOT BUY FROM HERE read more

Do not buy from here , these are the most unprofessional mfkers ever, they false advertise on their website, the cars are soooo dirty, and when you get there they ganna try and put you in a worse car. Just don't go here at all. read more

I do not like car shopping. Pushy sales people and the feeling I was cheated on a deal. NOT the case here. Max(my salesperson) was AMAZING. He put me at ease. He was very honest and sis not waste my time. Very quick process. I would highly recommend you stopping by and seeing Max! read more

Horrible service had experience before SUCK!!!!!!!!! , Do not buy car from this place

SEVERE structural defect!! I WOULD NEVER recommend this dealership! I purchased the vehicle at the end of March 2020 and last week my gas tank nearly fell off of the truck. When the vehicle was lifted onto the rack, the inside frame rail was nearly rusted through and the gas tank strap had detached from the frame rail. I had a discussion with the salesman when I was completing my paperwork when I came across a page that said, "Frame Damage". When I questioned this page, I was told, "Oh, that should not be in there, there is nothing wrong with the frame". I've tried to text the salesman directly and attempted to addressed the concern through their website, but no one has even attempted a response. Oh, and the truck had a recent inspection sticker. Guess frames are considered a necessary piece of safety equipment. When you leave the lot, You're on your own! read more

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I bought a vehicle from the scam artist. One month later, the engine started leaking oil. Call them up made arrangements to Trade the vehicle back to them. Tell me, oh no, down payment will be required because I was a valuable customer. When I got there they informed me that I would have to put 3500 down if I wanted to trade it in. So much for being a valuable customer but it gets better after I drove it back home. They had their service department call and asked me to take it to another service center and get a Diagnostic on the engine. I said REALLY there oil leaking on the engine and it you stop the car will fill up with smoke. So they came to pick it up and I haven't seen or heard anything from them when I tried contacting them no one can tell me exactly what going on. For all I know they probably sold it to someone else. STAY AS FAR AS YOU CAN FROM CASPIAN AUTO IF YOU DON'T WANT TO BE RIPPED OFF. read more

Giant waste of time. Unprofessional, I literally wanted to come look at a car and they told me not to until it was inspected and then sold it to another customer. Don't even bother here people. Looks like I dodged a bullet though, tons of reviews saying people got scammed bad here read more

Got the the dealership waited 30 minutes to then be told the car was "being test driven" no wait... it's "at the mechanic".. to then say "no it's at another lot which we cannot get until tomorrow" I drove an hour and a half to look at a model 3, which I had been told prior was available. Saul even called midway through my drive to verify I was in fact coming. WOULD NOT RECOMMEND read more

LOVE LOVE LOVE new car! Couldn't be happier with these guys! Super simple process, i was in and out quick, i would 100% be back if i ever get bored of this car! read more

Caspian Auto Motors - My new boo! - Used Car Dealers Near Me - Stafford, Virginia

They are very rude & unprofessional they pass the phone around run your credit seconds before closing & keep telling customers someone will call you tomorrow it's been two day already & it's only 11am why would I wait till tomorrow if they just opened? Why wasn't my credit ran tomorrow too? This atleast gives a customer time to say there too busy to help me so I'll go to another dealership! read more

BUYERS BEWARE!! They will sell you a car with a KNOWN problems. The car broke down the very next day with thousands of dollars needed for repairs. So much work need to be done to the car. They wanted me to tow the car with my own money, and use the warranty I bought to fix the car. On a car that I just bought from them the day before. Now, I am in a dispute to get my money back. In which they are doing all the can to not give it to me. Wish I can give them a zero. No wonder the guy carries a gun, because they sell a bunch of problems. And people confront him often about his shady business practices. read more

DO NOT BUY A CAR FROM THEM. I bought my car 4 days ago and my window fell and the car has electrical issue. I called and went to the dealership and they don't want to fix it. I bought the window regulator and replaced it myself to save them the hassle to put it on. I suggest anyone from buying a car from these guys they are scammers they will sell you a warranty that doesn't cover shit. Their service department is a joke. I test drove 3 cars and ask 3 are junk car almost stalled on me and won't pass emissions and inspection. read more

Do not go to this place I went and traded in my Ford Mustang they gave me a higher price then carmax. That's we're the complements end after buying a Ford Edge 2011 from them a week ago the wd40 they put on the suspension parts wore off felt shaking in the suspension took to a couple of repair shops. See pictures for detail. Called a million times and pulled up no response from dealer do not buy from this place sell but don't buy they are crooks and will dedicate my life into exposing them. read more

Caspian Auto Motors - Used Car Dealers Near Me - Stafford, Virginia

Been trying to resolve an issue about disputes to my account while being met with unprofessional and lack of integrity representatives.I have an on going fraud investigation going on with my bank right now but I have been yelled at by Fiorella and Cris. They have hung the phone up on me. They won't work with me to rectify the situation. They won't let me speak with an supervisor or manager. I can't get access to my payment history I was told that I had to make a $1400 payment via cash app. I have never been so dismissed and disrespected by an financial company ever. I Do not recommend this service for no one. They will not care about none of your real life situations. They won't let prove that it wasn't me. They appear to be more of the scammer than anything. DO NOT, I repeat, DO NOT go to this dealer. They operate like thugs. Like loan sharks. If I paid May 2022 and June 2022. How in July 23, 2022 was someone able to dispute payments from May. Why didn't I hear about this until August 12, 2022. It's a whole scam going on that have nothing to do with and now it seems as if this company is in on it. Do not deal with these people. read more

I simply do not understand why Caspian Auto Motors even has a website. Between my wife and I, we contacted them approximately 6 times through their website in regard to a specific vehicle. "IKE" responded once and suggested a test drive. We responded to that message and never heard back from him. Two days later.... we started over and inquired a 2nd time on their website. Again... They have yet to respond to us. The only reason we were this persistent was because they had specifically what we were looking for and it was listed at an attractive price. Considering that the dealership was just over 100 miles away... We didn't want to drive that far to only be disappointed when we arrived. In closing... this MAY possibly be a good dealership if you go to the lot and have interaction with an employee. However.... If you have a website and encourage consumers to inquire, Then you should have the courtesy to respond to them. read more

DO NOT BUY! These people are fraudulent and scammers. None of the vehicles are in good enough condition to sell. If you purchase from this dealership your vehicle will have issues and they will not pay for the service. You will have to sue. read more

My mother purchased a Honda Odyssey and 2days later the check engine light came on, I ask the dealership to please help her with the issue and they referred her to the warranty instead of being an honorable dealership they gave us so many excuses, long story short, the engine needed to be replaced, shocks and struts, the remote key all needed to be replaced, you don't pay $15K for a vehicle and then have to pay another $4k in repairs. They are the worst, and I wouldn't purchase a bag of chips from this dealership, total disappointment with staff and vehicle!!! read more

I went to check out their 2012 Maserati GranTurismo MC today with a friend and I'm glad this trip to the dealer was just our secondary choice and I didn't come here as my priority. Just stopped by after visiting another Maserati near by and I literally spent not even 15 minutes here. Parking wasn't spacious and no one greeted us as we walked in the door. Two girls at the front desk doing admin stuff while I saw a bunch of gentlemen lounging around, couldn't tell who was the salesman or guest. We proceeded to look around the show room and found the MC. Great condition for 2012, low mileage, but it smelled so bad inside. Very musty or like cigarettes. Even found a lighter and some Altoids inside the door cup compartment. Minutes go by, no sign of salesman or did I want to go search for one at this point. Enjoyed a nice eye candy since I was looking for a GT not a MC; used the restroom and proceeded to travel home. As we were walking out, didn't even get greeted or have our presence acknowledged; not the most professional way to do business for a luxury dealer. read more

These people are sleezy as hell. They do not have any moral compass what so ever! They are predators and actors...Yes, they will get you in a car, but trust me you will wish you have never stepped foot in that establishment. My salesmen was Jarome.. seemingly nice guy until I signed the check for my car and his whole demeanor instantly changed. Yes, it is true.. he asked me to write a good review on google in exchange for a full take of gas. That alone speaks volumes!!! I was lied to about not only the condition of the call but told me to call if I experience any issues. He/they screen calls to avoid answering any questions that he blatantly lied about. Please don't set yourself up. They are crooks and should be shut TF down! As of today, I have spent over 1,000 extra in repairs and new tires after less that six months of having my vehicle! Oh did I mention I was informed that the tires on my car were installed backwards! read more

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The only reason 1 star was given was because I had to! I was working with Scott (unsure of last name) and was off to a great start. Unfortunately my credit was impacted by COVID and I was so excited to have a place that was willing to work with me and help me find my next vehicle. Not sure where Scott went, but was connected with Victor Mammadov and clearly he's way too busy to care about his customers or potential customer. I sent emails and asked questions, neither which were ever responded to. I am working on my credit, but not enough to be treated like I don't matter. If you're paired with Victor hopefully he will have better customer service Skills and actually care about the people who selected Caspian as their place to purchase a car. Looks like I will be going elsewhere. Learn to treat potential customers with respect or maybe you're in the wrong career read more

Update!!!! So in less than 24 hours. one check engine light and $2500 later, I'm updating this review. The check engine light came on about 15 minutes after I bought the car and drove off the lot. I was going to take it back to the dealership, but I did buy it as-is and it came with the powertrain warranty. I was already planning to take it to Mercedes for a multipoint inspection anyway, but stopped at Auto Zone to get it diagnosed. They informed me that it had something to do with the catalytic converter. They also said that check engine light can be cleared and shows up again after 50-100 miles. I'm pretty sure the dealership cleared the check engine light so it would psss state inspection and sell. I'm not too upset about it because I knew the car would need some work because of its age and the price. I could tell it had been well taken care of because of the immaculate interior and maintenance records in the carfax report, but I also like transparency when I'm buying so I can know what issues the car is having. Anywho, I just left the Mercedes dealership where they conducted a thorough maintenance inspection. The two major issues were the catalytic converter and it had oil leaks in 2 places. Original Review: I found a Mercedes GL450 that I liked online and decided to check it out at this dealership. I looked at the carfax prior to coming in so I knew it had a good maintenance history. Rza was my salesperson and he was very helpful and easy to work with. It comes with a 6 months powertrain warranty so I feel very confident about the sale. I highly recommend this dealership. They have a lot of high end cars with great prices. read more

do not come to this place! i bought a truck their on momday the 3rd. had to take it to the shop alread. the mechanic starts telling me all the stuff wrong, after he was done it came to 5k... so hopedully this review will stop someone from making a huge mistake!!! this place is sucks!! dont not waste your time or money!! read more

I feel like an idiot to have been taken in by these con men. The car looked great, and seemed to drive great. They must have cleaned it up just enough to sell. It started smelling like burning oil 2 days later and leaking oil like crazy. The mechanic says there is oil leaking from timing cover and camshaft covers, oil build-up on valve guides and pistons. He says it is not worth fixing. The 'warranty' is totally worthless, my mechanic says they refuse to pay for anything. There are no lemon laws for used cars in Va to protect you. That's how they stay in business. Don't let this happen to you. read more

Paid off my 2004 530i BMW back in 2016. Fast forward September 2021 five years later I received a new notification from my credit monitoring claiming I owe 11k to Total auto finance. A collection agency specifically for Caspian Auto. I've called Caspian Auto and Total Auto Finance several times all I'm getting is a run around. I've given them enough time to resolve this issue. They will be contacted by the Better Business Bureau very soon. read more