DO NOT LEAVE A DEPOSIT AT ALL I was looking at a used Honda odyssey and had some issues the dealer…read moreagreed to fix them if I have left a deposit fast forward two days later I came back to test drive the vehicle and still the issues were not fixed! There so left without a car and without my deposit ! Not to mention he told me if the vehicle wasn't expecting my needs after it has been fixed he would send my deposit back I HAVE NOT RECEIVED ANYTHING BE AWARE YOU ARE BETTER GOING OFF SOMEWHERE ELSE!

BUYER BEWARE! Do yourself a favor and filter the reviews to allow yourself to read the lowest rated…read morereviews FIRST, because those are the most accurate and those are what you need to read. Once you bypass the FAKE positive reviews, you'll see two common themes with this dealership: 1) they are fraudulent crooks and 2) the cars they sell are literal pieces of junk. This, along with poor and extremely unprofessional communication are unfortunately what our family had to suffer through when we made the horrible decision of purchasing a vehicle with Patriot Auto Group. We purchased a car in June and here we are in October, we are STILL dealing with issues because of their fraud. Particularly with their inability to furnish a legitimate title. Not only were we stuck with a vehicle that even after repairs, will barely get us another 6 months if we are lucky, but now we face further issues without being able to register this piece of garbage properly because they are super shady. The only time these guys did anything was because we filed complaints with the MVDB and they got scared about their dealership grade being affected. And it was the literal bare minimum just to get us to move on. Whatever nonsense response they give to this review, i implore you to take with a grain of salt, because both owners and their receptionist are liars trying to cover their shady dealings. They should NOT be allowed to sell cars. I strongly encourage you to take the real reviews seriously, and move on to another dealership for a car because they will take advantage of you when they can and not care one bit how badly it affects your life/family/livelihood. They are horrible people. If you fell victim to these thieves, please do everyone a favor and file a complaint with the MVDB of Virginia https://mvdb.virginia.gov/filing-complaints/

There was not an option for zero stars or I would've chosen it. Beware. This place is sketchy. I…read morepurchased a vehicle for my daughter - I was given a VA inspection certificate that passed everything. We then noticed the battery light on and a notification on the vehicle screen that battery power is low. Sean told me it was no big deal and he would send me "a $5 dollar part" (harness) that the mechanic broke when changing the battery. We've never received it and after much back and forth and empty promises of sending the part he told my husband to quit contacting him. The battery is also the wrong size and we're having to replace that as well ourselves. When we brought the vehicle home my husband immediately noticed the tires were dry rotted. Sean and his uncle the owner promised to send us a check to pay for new tires, then rebuffed, and then blamed the inspection site and forced us to deal with them to get proper tires. We ended up getting new tires on our own because we were afraid they would not put decent tires on it after all the issues we've had. Bottom line is the car shouldn't have passed inspection whatsoever. There's some shady relationships with this dealership and the local inspection stations. We have also contacted the VA state police who told us they had this business and others along this highway in Stafford on their radar. TAKE YOUR BUSINESS ELSEWHERE.

My car buying experience was easy! Owner is very fair and helped work with me on a price I could…read morelive with! Highly recommended for anyone that's looking for a solid deal.

DMV Auto advertised a 2017 RAM 1500 for $19,058 on cargurus.com. I called the dealership to see if…read moreit was available and was told it was. I immediately drove 1 hour 30 minutes to test drive it. I test drove it and wanted to purchase it. I was told the price was $3000 more and that cargurus messed up. The best they could do was $1,100 over the advertised price. I drove back 1 hour 30 minutes and called cargurus to file a complaint and was told they do not set pricing, the dealership does. I believe the price switched because I was a cash paying customer and this business seemed to thrive on subprime lending. Do not recommend. Do not waste your time.

From the owner: With years of experience serving the area, our dealership is dedicated to offering high-quality,…read morepre-owned vehicles to our customers. From the moment you walk through our door, we’re committed to providing you with a great car-buying experience. With our skilled sales staff and financing options, we’ll help you get the vehicle you want, at the great price you deserve. Our goal is for you to be so delighted with your vehicle purchase that you’ll come see us when you need your next car and will happily recommend us to friends and family. Customer referrals are the ultimate compliment. With many vehicle shopping options available, we differentiate ourselves by understanding our local car-buying community and satisfying its needs; helping valued local customers like you, find the vehicle that’s the “right fit”. Feel free to browse our inventory online and check out the Featured Vehicles section on our homepage. If you see a vehicle you like, submit an online quote request, or contact us to schedule a test drive. To learn more about our dealership and how we can help with your next vehicle purchase, please call or stop by in person. We look forward to meeting you.

Great service overall, approval process was expedite, car options were also good, my advisor was…read moreMara Alvarino, which I highly recommend. ************* Excelente Servicio en general, el proceso de aprobación fue muy rápido, las opciones de vehículos también fueron buenas, mi asesora fue Mara Alvarino, a quien recomiendo a ojo cerrado!

Liars I had a very troubling experience with this…read moredealership. I live in North Carolina and was told I was already approved and that the truck I wanted was physically at the dealership in Virginia. Based on that information, I drove to VA. When I arrived, I was first given one address, then told to go to a second location because "Ronald and Andrea had changed locations." When I got to the second address, the truck was not there, despite me clearly asking multiple times beforehand if the truck was at the dealership. They then tried to get me to sign paperwork and said the truck would be delivered to my house instead. On top of that, they changed the down payment amount from what we had previously agreed on. This felt misleading and dishonest. I would not recommend doing business with a dealership that provides false information to get customers to travel and then changes terms once they arrive. Mentirosos Tuve una experiencia muy preocupante con este concesionario. Vivo en Carolina del Norte y me dijeron que ya estaba aprobado y que el camión que quería estaba físicamente en el concesionario en Virginia. Basándome en esa información, conduje hasta VA. Cuando llegué, primero me dieron una dirección, luego me dijeron que fuera a una segunda ubicación porque "Ronald y Andrea habían cambiado de ubicación". Cuando llegué a la segunda dirección, el camión no estaba allí, a pesar de que claramente pregunté varias veces de antemano si el camión estaba en el concesionario. Luego intentaron que firmara el papeleo y dijeron que el camión sería entregado en mi casa en su lugar. Además de eso, cambiaron el monto del pago inicial de lo que habíamos acordado anteriormente. Esto se sintió engañoso y deshonesto. No recomendaría hacer negocios con un concesionario que proporciona información falsa para que los clientes viajen y luego cambia los términos una vez que llegan.

I had a great experience at this dealership. Philip was so patient with me. I was extremely nervous…read moreabout purchasing a car so far away from my area Virginia Beach. Philip made the process so easy. When we arrived the car was ready for me to test drive. I was done within an hour.

A lack of professionalism I traveled 4 hours to come to see a vehicle when they promise to help…read morewith everything when being there the person I talked to never arrived I called him many times and he did not deign to answer for something he does not sell

The car had some type of issue where water got into the car. This caused the entire electrical…read morepanel to shut down within a year and the car is totaled. I'm very sad at this. The auto shop said an inspection by the dealer would have revealed the issue. Go somewhere else.

I deleted my initial review because of the experience I had today. Those people acted like they…read moredidn't even know me today Hey Beyza, no integrity...huh sis LOL! I bought a MB a week ago and the check engine light came on 5 days later and today they treated me horribly so I called the police. I was simply looking for maintenance records and because I had the audacity to ask questions, I was labeled rude, angry and arrogant was accused of yelling. I called my husband after the GM became combative with me. No matter what I said or how I spoke, he was just nasty. You know the type...just a man that doesn't know how to engage with a woman, it was likely because I was black. He told me that it is his dealership and they don't have to keep records and if I didn't buy a warranty then my business with them was done. I wasn't even asking for service, just records of the "so called service." Everyone claims service was done but nobody can produce any documentation and that's because they don't do anything to those vehicles. He towered over me and other men gathered around in an effort to intimidate me. He told me to get out, I called him a jerk and he agreed he was a jerk and he even admitted to selling me a lemon. Another tough guy, followed me outside and another came from around the aside for little ole me and I never once raised my voice. Folks are intimidated when you know the law, have your facts and expose them. I'm kicking myself for canceling that PPI!!! I paid several thousand dollars in cash and ensuring that the car has fluids is basic maintenance. I already reached out to a lawyer. It is my understanding that they are problematic and refuse to keep proper records although they are required to do so. I'm not stopping until there are some results. I'm going to start a petition and I'm going straight to Instagram to make them viral!!!

I have not gone through the purchase process of a vehicle here yet, and this is exactly why - I…read morewas really curious as to why some of their vehicles were priced SO low, and all of the cars they have listed that do not openly display the carfax (i.e. one owner, etc.) is because the cars have SERIOUS issues. In other words, unless the carfax symbol is directly next to the vehicle listed, when you look up the VIN number of the vehicle listed, you will see this message (at the minimum): "Alert! Severe problems were reported by a state Department of Motor Vehicles (DMV). This vehicle does not qualify for the CARFAX Buyback Guarantee." The nissan cube listed on their site now has had one total loss and two additional severe accidents - YIKES! I'm not saying don't buy from here, just be VERY aware of what you are buying. do the research yourself before going into the dealer (of which, this dealer seems to get many of their cars from auction, so take that as you will).

DO NOT BUY A CAR FROM THIS PLACE. I would give it zero stars if I could!!!!!!!…read more My husband and I were in the market for a used SUV and found one online via Yahoo Autos and the dealership was Regal Motors. The price listed on Yahoo Autos was $7900, yet the price listed on Regal Motors' website was $8450. We were interested in this vehicle so we went to the dealership on Saturday the 24th of April to look at it and do a test drive. When we told the employee that we wanted to check out the vehicle, he just gave us the keys and didn't go on the drive with us, which I thought was odd, but we went for a drive anyway. Everything went fine during the test drive, but when we got back to the dealership, my husband looked under the hood and there was a honeycomb (yes, a bee's honeycomb) on the inside of the hood! This tells me that they probably don't take very good care of their vehicles and that it's been sitting there for awhile. It didn't seem like a big deal, so we express interest to David, and after some negotiation, he quoted us at $8100 out the door (including taxes, fees, title). I went to my bank, applied for an auto loan for that amount, and when Regal Motors sent them the buyers order, the amount somehow jumped to $9000. I immediately canceled the bank draft and called Regal Motors to see what was going on. At first, David denied ever quoting us at $8100 out the door, and then he eventually said "I probably DID quote you at that price, but that's so weird." And when I went on the Yahoo Autos website, they had already changed the price. Afterwards, I found a website called DealerRater.com and saw all of the terrible reviews and I am SO GLAD I didn't purchase a vehicle from them. DO NOT BUY FROM THEM. This is a very dishonest dealership! They are a bunch of scam artists who sell cars with TONS of mechanical problems.

After a months the car broke down and they wouldn't help me at all. Terrible. Don't buy from hereread more

Let me start off by saying I have no one but myself to blame. Anybody who buys a used car without…read morefirst taking it to an independent mechanic for inspection is either independently wealthy or not very bright. I was in the market for a Honda Element. Honda introduced the Element in 2001 and discontinued it in 2011. The vehicle has developed a cult following since it's demise which means owners are asking way too much for them. Stafford Motors had a 2003 Element EX AWD that they were asking $5400 for. What attracted me to the vehicle wasn't just the low price, in fact the price made me a little leery. What attracted me was a clean Carfax report and a recent Virginia Inspection. The day of the test drive was not ideal. Traffic was horrible. The 95-mile drive took me three hours, jeopardizing my scheduled appointment to look at another Element in Leesburg. I arrived just before noon armed with a code reader and a flashlight. Unfortunately, I could not find the ODB port on this vehicle. The manual shows it just above the fuse box (above the gas pedal) but there was no port to be found. I'm no mechanic but I've owned enough hoopties' to look for the obvious problems: Oil/coolant leaks, rust, flood damage, etc. The car looked clean. I took it out for what I considered a vigorous test drive on the back road behind the dealership. I wasn't impressed with the acceleration but we're talking about a 3300-pound vehicle being pulled by a 2.4-liter 4 cylinder. I stomped on the breaks a couple of times. The pedal didn't feel as firm as I like but break jobs are within my wheelhouse, especially disk brakes. The paint on the upper dash was peeling a bit but I wasn't buying the car for its aesthetic beauty. I was more concerned with the mechanics. What I didn't do was take it out on the freeway. 95 south was a parking lot so I figured what's the point (fatal mistake number 1). I decided since the Carfax was clean and the vehicle was recently inspected, I would forego the mechanic's inspection (fatal mistake number 2) and buy the vehicle. I had driven my other car to the dealership so I arranged to pick up the Element the following Tuesday. Rebecca, the saleswoman, asked that I call her prior to coming out so that they could detail the car prior to pick up. Monday evening, I called her to let her know I would be arriving Tuesday just before noon. I showed up, as promised. They were still detailing the car and putting on temporary plates. Meanwhile, I filled out the final paperwork. They handed over the keys and I was on my way home. I jumped on 95 north and accelerated to highway speed. The vehicle seemed to have more pickup than it did during the test drive (great) but at about 70 miles per hour, I noticed it pulling to the right. At first, I chalked it up to wind (The shape of the Element isn't exactly aerodynamic) but when I let go of the wheel the vehicle practically changed lanes. "This thing is going to need an alignment," I thought. Turns out it was going to need much more than that. During the Maryland State inspection, the mechanic flagged three items. The windshield wipers (no big deal), the rack and pinion assembly (Wait, what?) and a leaky power steering pump. The repairs would cost 1600 dollars. I asked them to hold off and called Rebecca. "Call the warranty company and see if it's covered," she suggested. I already knew the answer before I called but the "limited" warranty only covered engine and drive train. I was screwed. The sale was "as is." An independent mechanic would have flagged the problem immediately but old dummkopf decided to skip the inspection. It wasn't even a matter of money. I would have gladly paid for the inspection. I just didn't want to waste another day driving back and forth from Stafford. The trip took me 6 and a half hours. I didn't want to dedicate another day to Stafford Virginia. I called Pep Boys and told them to go ahead with the repairs. This would be another expensive lesson dished out by a Virginia Used Car lot. Pep Boys didn't have the part in stock so it would be a couple of days until the work could be completed. I went over the sequence of events that led to my stupid decision. Then it hit me. If this vehicle doesn't meet Maryland State requirements, how the hell did it pass a Virginia Inspection? I knew why the CarFax report didn't mention anything. The problem probably was never reported. I went online to see what my options were. I called Stafford Motors and requested the name of the garage that performed the inspection. I know there are garages out there that will pass unsafe vehicles for a little scratch on the side. If this is one of them, I intend to report them to the Virginia State Attorney's office. I know it probably won't get me my money back but hopefully, it will put the inspectors and Stafford Motors on blast. Virginia used car dealers: Avoid at all costs.

Pete was amazing. Very professional and kind. I was getting rid of 2 old cars and he made the…read moretransaction so easy. I was given cash for both and was happy with the whole process. Definitely would recommend

I contacted a couple of companies via their websites over the weekend, and Cash For Junk Cars…read moreTowing (aka JP Towing) got back to me Monday morning, and took my 1980's junker a couple of days later, leaving me with $100 in hand, a bill of sale, and a roomier garage. The other company got back to me a few days after that, so, too late. I was happy to be rid of the car quickly.