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    Dealz On Wheelz

    5.0 (1 review)

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    14 years ago

    Opening Soon - Used Car Sales, Car, Motorcycle & Snowmobile Repair, Welding & Fabrication Services & U-Haul

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    Corwin Motors Kalispell - New wheels

    Corwin Motors Kalispell

    (98 reviews)

    What a great experience with Brandon in the used car sales department…read more I called the dealership and explained our delicate family situation and not having the emotional energy to do the "used car sales dance" and felt heard. I told Brandon that my aging mom was looking to transition from a Ram 1500 to something easier to get in and out of. I told him my price range and that we were coming from Helena and didn't want to waste each other's time with the "back and forth" I had been used to when buying a car. We agreed on a price, made the trip, and couldn't be happier. My mom has a reliable and beautiful new car and that is one less thing on my family to do list. Thank you to Brandon and the team at Corwin. You dispelled my impressions of buying a used car being like getting an enema with a broken fluorescent bulb slathered with lemon juice. LOL And for those who may think I was bribed to say this, think again. HIGHLY recommended dealership. Thanks everyone!

    I originally decided not to leave this review when I purchased my truck about a year ago, but after…read moremy most recent experience, I feel obligated to share what has happened. When I originally came to pick up my approximately $35,000 truck, I was told it was being detailed. I waited more than two hours for it to return. When it finally came back, a 17-year-old was driving it and a Copper Mountain drink had been spilled in my cupholders. The ceramic coating I was expecting had also not been completed. When I complained to my salesperson about the condition of my supposedly freshly detailed vehicle, I was essentially told there was nothing they could do because the driver was the detailing company owner's son. I ended up taking the truck home and cleaning the sticky mess myself. Unfortunately, my experience since then hasn't improved. The truck was provided to me with two key fobs. I only used one after purchasing it, and I'll acknowledge that I should have tested both before leaving the dealership. I trusted that when a dealership handed me two keys with the vehicle, both were functional. I recently discovered that the second fob does not work. I have now taken the truck to a professional automotive locksmith, who attempted multiple times to program the second fob using professional programming equipment. The truck would not recognize it. I paid $140 for those attempts and still have only one functioning key. I contacted Corwin about the fob and ultimately spoke with a sales manager. Rather than even inspecting the fob or vehicle, I was told, "I'm not just gonna go hand out keys to customers, especially if it's been a year." I understand that a year has passed, and I accept responsibility for not testing both fobs immediately. However, I'm not asking the dealership to replace a key that I lost or damaged. I'm asking them to address a second fob that they supplied with the truck and that apparently was never functional with the vehicle in the first place. What made the situation even more frustrating is that I don't live locally. After contacting the dealership, I drove approximately six hours because I was told this couldn't be handled over the phone. After making that trip, I was initially told the salesperson who sold me the vehicle was unavailable and that I would need to return another day. When I eventually reached management, they refused to address the fob because approximately a year had passed. I also experienced problems with CarPlay and OnStar within roughly two months of purchasing the truck, which I subsequently learned were not covered by the warranty I purchased. I have tried repeatedly to resolve these issues rather than immediately leaving a negative review. Unfortunately, my experience with the sales side of this dealership has left me extremely disappointed. Their quick-service technicians have been the one positive part of my experience, and I want to give them credit for that. But based on my experiences with the sales department and how this most recent issue was handled, I cannot recommend purchasing a vehicle here. If you do purchase here, I strongly recommend verifying every key, accessory, electronic feature, promised service, and warranty item before leaving the dealership.

    Kalispell Ford

    Kalispell Ford

    (36 reviews)

    They need to do better with communication. No follow up and accountability. Will follow up on the…read moreservice

    Let me start by saying I am extremely dissatisfied with both the service and how this situation was…read morehandled. After paying for repairs, the original issue was not resolved. The vehicle continued making the same noises we initially brought it in for only louder and is now accompanied by a burning smell. When we returned to address the unresolved problem, we were informed that an additional part (a water pump) would need to be replaced at extra cost. This was confusing and frustrating, as the initial diagnostic failed to identify what now appears to be the actual issue. We were asked to pay again despite the concern we originally brought the vehicle in for never being corrected. We requested and retained the original parts that were replaced and later had them inspected by an individual who previously worked at Ford as both a mechanic and service writer. We were advised those parts appeared functional and should not have required replacement. Based on this, we believe the service department should take accountability for the incomplete diagnosis and cover the repair related to the water pump, which should have been identified during the original visit. Our concern has never been about avoiding payment, but about accountability for an incorrect or incomplete diagnosis that resulted in unnecessary expense, lost time, and nearly two weeks without reliable transportation. Unfortunately, communication during our visit became unprofessional. A staff member walked away from the discussion, and assistant management refused our request to escalate the concern to higher leadership or ownership. They also told us that the service director/manager was gone the whole week to Arizona even though we we supposed to have a meeting with him to come to a resolution. When we picked up my vehicle today, the service director/manager was back, so they told us false information so we couldn't discuss with their supervisors or owner. We were also told that if the dealership chose to cover the repair that was the actual issue, they may refuse to work on our vehicle in the future simply because we questioned the situation. We asked only for transparency, an explanation of the failed repair, and a fair resolution. Instead, we were met with defensiveness and dismissal from the service department. At this point, we cannot recommend this dealership due to poor customer service, lack of accountability, and unwillingness to properly address an unresolved repair concern. At this point, yes after the discussion with the service department, they are now doing my water pump fix which should been resolved in the first place but I'm glad they are doing it now but I am not pleased that the lady at the service desk said "well if we do this, then we are parting ways and no longer will work on your vehicle in the future". Simply because I mentioned facts that she told me were "your opinions" on what has happened, the incomplete diagnostic, that I was charged over $1200 for something that wasn't the issue in the first place. The service department needs to be investigated. They also deleted my review so I had to post this again.

    Dealz On Wheelz - car_dealers - Updated September 2026

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