Enterprise used to be a great company, and rented from them for many years. But in 2024-25, I had…read moremultiple bad experiences: * They changed their Kalispell location without adequate notice. They also blocked their office phone number for anyone outside the 406 area code, so Instead of getting a pick-up, I was stranded at the airport. * Very long customer service delay. * After the delay, I received a car without snow tires and otherwise totally inappropriate for the snowy environment. I had to return it. * On a later occasion, we were charged $2700 for a small dent incurred AFTER I had returned the car to their unattended lot. Enterprise's excuse was a term in a set of "terms and conditions" not provided to me. Although as a lawyer I know the term probably was unenforceable, Enterprise pursued me for a year, ignoring the questions I had about the claim. In sum, it was just a hold-up. I know from experience that other car rental companies do not act this way. Steer clear!

The kalispell location was great to work with. While I was disappointed they were offsite and there…read morewas no signage or direction for wayfinding In the airport which was frustrating. Otherwise, they were very accommodating to change my rental since the size of vehicle I originally rented was no longer going to work with us. And then I also had unexpected flight cancellations which forced us to have to stay three days longer on our trip and they were very accommodating to figure out a solution to make sure that we had transportation and work through the challenges of a one-way rental.

Only open from June to September but what a beautiful place to visit. Cars and information left…read morefor customers even if train is late. Makes it very easy for travelers.

Practical Auto Rental was really easy to use. Don't is a great guy and really helped out in a pinch…read morewhen the big name rental companies were out of vehicles.

Beware! The owner is a man named Don. I called to arrange for a rental for 7/9/15 through…read more7/16/15. Don said he would have the car at the airport, in the public area on the night of 7/8 (when we were to arrive), with the keys above the visor and that he would meet my wife and I at our hotel the next morning to sign the papers. My instructions were to call upon arrival and he would identify the car. This sounded a bit odd but maybe that's the way a small business might do things in a smaller town, like Kalispell. On 7/8 I sent Don a text message with the details of our trip and asked for a confirmation which he did confirm. Our flight was 2 hours late so we arrived at 11:00 PM instead of 9:00 PM. I called Don's number several times but there was no answer. We took a taxi to our hotel, which cost $25.00. The next morning I called Don and he at first seemed a bit out of touch, expecting that we would be arriving the 9th instead of the 8th - so much for the confirmation, I thought to myself. He then went on to tell me how the car had been totaled and his office ransacked, he was having a horrible day, and that he would have to call me in a couple of hours to make arrangements. I told my wife this was beginning to sound like a Country Western song and I was uneasy with the whole thing. I asked the hotel manager what she knew of Practical Rent a Car and she knew nothing. More or less instinctively she called the number for the business and asked where they were located. Don answered and fired back the question "Why do you want to know!" to which she replied "because I have a couple who need a car" Much to our chagrin Don's response was something along the line "I don't appreciate you calling before normal business hours" and hung up. A couple of minutes later Don called me stating he did not appreciate me having somebody call and harass him and that I would have to find a rental somewhere else. My wife, the manager and I sort of looked at each other, a bit bemused, having to admit this something of a memorable incident. At that my wife and I took the opportunity to see some of Kalispell and walked to Enterprise Rentals on the other side of town. I have to give some sort of rating so I'll give Don and Practical Rent a Car one star for originality.

I wish I could give these guys 10 stars. I had to change my reservation several times and they…read morealways hooked me up. Go figure, you call them and they actually answer the phone! Yes, they are not at the airport, but they are VERY close. Ethan and Tyler were very helpful.

This was the only car rental experience I've had where the entire paper process took about 5…read moreminutes, which my friends and I really appreciated!! There were two people at the desk which definitely improved the speed and efficiency. The car that we rented was also super new with only 8k miles! The only downside about renting your car from here is you have to wait for their shuttle to pick you up from FCA which took about 20 minutes.

Never in my life have I been charmed by a car rental company. This Dollar rental is no faceless,…read morecorporate monolith. We were met personally at the airport by the driver of the Dollar pickup van, who greeted us anxiously. Due to an error, he had understood we would be coming in 3 hours prior, and told us he had been holding a sign for us ever since. (Who does that?!) We were then personally introduced by name to the one other lady traveling in the van with us. At the rental agency the van guy loaded our bags for us into our rental car (purely as a matter of course!) while we were handed free bottles of water by the attendant. If there were an option to give 20 stars, this place would have them from me. If you need a car in Kalispell, go Dollar.

Dollar Car Rental was amazing on both ends-pick up and drop off! Kona picked us up at the Amtrak…read morestation and was wonderful to work with. She recommended some places to us for hiking and was definitely a people person. Upon drop off we had originally forgotten to fill up our gas tank but the gentlemen that was assisting kindly reminded us. I would recommend this company anybody I know.

If I could leave 10 stars, I would!! I needed an emergency rental and got one for the BEST price,…read moremet the most amazing and nicest owners, and they literally SAVED what was left of my vacation. I didn't stay in one of their cabins but when I come back, there is only one place I'll be calling. If you're looking for customer service, it's here.

Nice folks. They have some cabins that they rent. They have cars for their guests to rent and also…read morea few extras. We rented a super clean Subaru Outback coat a day. The bill was a good bit less than the expected amount... Easy to do... easy to deal with... What more could you ask for?

If I could give 0 to this car rental company, I would. PLEASE DON'T NOT USE THIS COMPANY. The owner…read moreis shady. We needed a car for a day to drive to the Glacier National Park and after calling Hertz, Budget and Enterprise, this was the only place that had a car left. (It's peak season in July in Montana so make sure you book way in advance). I explained to the owner that my husband and I were staying in Whitefish and could take an Uber to Coram, where the car rental is located. I asked him if it was easy to get an Uber back to Whitefish after returning the car the same day (we rented the car for 5hrs and had to pay $110). He said he would give us a ride back into town for $25. Knowing we had a way back home, we felt safe to book a car with him. He asked us to give him a call when we get back from the Glacier National Park as his office will be closed by the time we get back. Living down the street, he said it wasn't a problem for him and he gave us his cell phone. We arrived at 6:15pm and called his cell. He picked up and was very confused with who was calling him (?!?!) and then said to park the car where we picked it up and to leave the key on the tire. We hung up and then I realized that he was supposed to give us a ride back to Whitefish as promised. I called him back twice and he didn't pick up/ignored our calls. Uber/Lyft was not available at that time but luckily, my husband and I found someone to get us to town. This company is a SCAM.

The owner was really nice but the two cars we rented smelled like dead mice covered up by air…read morefreshener. (We turned in the first one and traded for another in hopes the smell was better.) The owner still has not refunded my money he owes me since I turned the car in a day early. Now I cannot get a hold of him, the phone number no linger has a personal voice mail message. I'm feeling very frustrated about this company since I wanted to use a local, smaller business-never again!