I finally stopped by Dean's safe as I've been driving by it on my way to Costco for years! Kim was very helpful in the store in showing me different safes for what I was looking to use it for. I waited a while because things got busy to finally order it. It was an easy process because she had saved my in person visit details so I just had to tell her the safe I wanted and she could order it. Safe took about 2 weeks to be delivered. Stephanie called and booked my delivery date. Chris and Anthony were the friendly gentlemen that came to my house and answered my questions and gave me some good advice. They had professional equipment and made sure to handle everything carefully to avoid any damage to other things like my floors. Highly recommend Dean Safe. While their prices aren't the cheapest, they have a solid reputation in the community and it's always nice to support a small business. The process is seamless which I also appreciate. Order in person or over the phone and schedule delivery after. They also give you an estimate on delivery costs and bolting. PS. We ended up getting a Stealth safe which was a nice upgrade from our small one. Dean safe has a good variety of different safes you can see and test out in person which is so helpful! read more

My husband and I are extremely happy with our experience at Dean Safe! Kim took the time to find out about our specific situation to guide us to the right size safe for our overall needs. She did not try and oversell to us and we are very pleased with our overall experience with purchasing and delivery of our safe. read more

I went in to deal with a lock issue on my Fort Knox safe. Jacque Dean was extremely helpful and guided me in the right direction and was able to help me get my problem. Great service! read more

Dean safe company had the vault I wanted in stock and delivered in a timely manner. There was a miscommunication regarding delivery and set up. I called and was greeted by great service and explained my situation and was afforded a remedy instantly. Great customer service and the save is flawless and looks of good quality for the value. read more

Just had a safe delivered by Dean Safe. I would give 5 stars for that alone. The persons who delivered the safe were awesome. They had this crazy hand truck to move the safe and bring it up steps. The only issue was it was crazy loud. I had asked if it was going to be that loud going up stairs, movers confirmed it would be. I explained I had a 1 year old who just went to sleep. Immediately the movers said, "we're carrying it up by hand". And they did! It was great. And they were careful with the wood floors. Just a great experience. I guess I should talk about the store and buying the safe too. It was a smooth and comfortable experience. Not once did I feel pressured. It was a very nice and easy transaction. I can see why they have been earning 5 stars. read more

We bought a safe from this location in 2020. Yesterday the lock of the safe (the wheel in front) spun loose and stopped working. Our valuables are now locked in, and inaccessible. We called Dean Safe, and their response was callous! They said the lock only has a 1 year warranty and said they've never heard of this defect before !!! They provided the number to their locksmith, and this locksmith was completely clueless too! Apparently, they've never heard of the wheel lock breaking down. This company does not stand by their products. This response is completely unacceptable! read more

I just had a Dean Safe delivered. The guys who delivered and set up the safe were very professional and polite. I was given a 3 hour window, and the delivery guys gave me a 30 minute heads up. They arrived exactly as promised. Safe was moved to my preferred location without any scratches or damage. The purchase was also very easy. Jacque was very helpful and I was not pressured. They have a great selection to choose from. Dean Safe is my place for safes. read more

Jeanie, our sales rep was awesome. They're prompt , professional and very easy to work with. My husband was very particular with a type of safe that we needed and Jeanie came through! The safe that we wanted was back ordered so she told us ahead of time when we were looking which safes were back logged and set the right expectation. We told them about 1.5-2 weeks for when we needed the safe to be delivered. We were given a 3 hour window before the delivery date and the morning of we were given a one hour window and confirmed when they were 20 minutes away. Like I said, super professional and easy to work with, when they arrived they promptly got to work and laid down protective blankets and all those stuff to make sure they don't scratch or damage the flooring. Ivy and Ryan were the delivery guys as well as the installers and they were WONDERFUL! Cheers! read more

Today I took delivery of my first real safe. I did a lot of shopping around and finally landed on Liberty Safes. After countless times building them online, I was all set to buy one. Liberty listed Dean Safe as a platinum dealer for my area, and now I know why. I called Dean Safe to place my order, and turned out that the exact one I wanted wasn't available in stock at the moment, but they were quick to tell me they would order it and have it in about 6 weeks. So I asked what they did have in stock that was similar. The woman (there were actually 2 women I spoke with on different occasions, both very helpful) on the phone was very nice, and very happy to take time out of her day to explain to me the differences in models, and setups. She explained to me what safes they had in stock, and even emailed me pictures so I could have a better idea of what I was talking about. After I finally made up my mind, and ordered my safe, it was time for the up sell. I didn't feel pressured to buy anything I didn't want, and she knew everything there was to know about each options offered. We locked in a deal and set a delivery date. The delivery drivers called me the morning of to confirm, and then called me again when they were about 30 minutes out, which was perfect because I was at work and had to meet them at home. They unloaded the safe and moved it inside with ease. Before un-boxing it, one of them closed my front door, which I thought was odd, but they said it was for privacy so that neighbors wouldn't see what it was and it wouldn't draw attention to me which was something I never even considered, however I was very impressed with their level of professionalism, and concern. After a step by step walk through of how to adjust shelves, and how to set me own lock combo they loaded up and left, taking every bit of trash and sign they were here with them. Flawless. Overall it was an outstanding job by everyone I came into contact with. I would give them more than 5 stars if possible. These guys are as good as it gets. I will absolutely buy from them again. read more

Dean Safe Culver City - Couldn't be happier - Safe Stores Near Me - Culver City, California

I have had many safes in the 20+ years that I've lived in Los Angeles, and all, but one are from Dean safe. Their selection is great. The people running the place are extremely knowledgeable and very helpful, not to mention super nice. I have recommended Dean safe to many friends. We are always happy with the results. This is truly my safe space! read more

Great selections to keep your guns and your important paperwork safe from fire and other hazards. The customer service is outstanding from this long-established family business with knowledgeable professionals who care about giving their best to you and listening to your needs. read more

Over the last few years, I've visited a few safe stores and vendor displays at Southern California county fairs because I knew I would eventually need to purchase a safe. Dean Safe Company stood out to me because their sales people were really friendly, knowledgeable, and seemed to just want to help me find the safe that would fit my needs. Once the time came to purchase a safe, there was really only one place that I felt would have the safe I needed AND the services to support it. I called the Culver City store and spoke to Kim. I told her what safe I wanted, the options I wanted with the safe, and the particulars of the delivery and placement of the safe. Kim handled it all. She set me up with the safe, had the options installed, and detailed the delivery instructions with the delivery crew then sent me the invoice via email. Each step of the way, Kim offered her advice and experience to ensure I had considered everything she believed was important during the process. That was helpful because, even though I had done my research, this was the first safe I ever purchased and I appreciated her advice. The delivery crew arrived a little early. They looked at the different routes to safe's placement spot and got right to work. Before I knew it, they had maneuvered the safe up, around, and in place. They made it look easy but it was definitely not easy. I don't think I'll ever need another safe but if I do there's no question where I'll go to purchase one. If you are looking for a safe, give Dean Safe Company a call. I think you'll be happy you did. read more

So my boss needed a safe. Looked online but had to jump through many hoops for delivery, etc... Looked for a local safe shop and this place came highly recommended. So my boss goes and checks some out - comes back and says "I bought a safe, it's being delivered and installed on Wednesday". Allllllrighty then...haha! Safe was just installed yesterday. Amazing experience with the sales people and the delivery/installation people. Would recommend. read more

My experience over the weekend was positive! I didn't catch her name, but the lady saw my father waiting for me to arrive, and invited him inside. She showed him the product line and repeated the intro once I arrived. This experience was light years ahead of my experience 10 years ago at the N Hollywood location, where I was completely ignored in the showroom. The owner found out, and personally invited me back, but I had already purchased from another company by then. Follow up: The delivery truck called at 8am and said they would be there in an hour. The truck arrived at 9am sharp! The installation and cleanup was great!!!! read more

I love this small family owned business. Jeanie and her son were fantastic helping us choose a safe that fits are needs without trying to up sale. Lost our owner's manual and they were more than helpful again getting another one upon confirming the safe we purchased. They take their responsibility seriously, like that a lot. BTW, their price was cheaper than Costco and Santa Monica Lock & Key. read more

Dean Safe Culver City - Safe Stores Near Me - Culver City, California

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Dean Safe Co and our salesperson, Jeanie Berglund is incredible! I was enjoying a beautiful weekend drive on the Westside and drove by this beautiful showroom of safes. I pulled my car over and told my wife I was going to run inside to check out the safes (she was on the phone). I ran in and was so impressed I immediately told her to come in and see this impressive showroom! We met our salesperson Jeanie, who was VERY knowledgeable and informative. She explained about the safes that we were interested in (without being too pushy). She was great to talk to and gave us great points (and I already own a few safes!) When we left, we ended up buying a large home safe, interesting, considering we had no intention of buying a safe when we left the house in the morning! A few days later, the safe arrived.. it was perfect. Their delivery team was on time, gave me a courtesy call before arriving, and placed in the safe in the perfect place. They cleaned after themselves and explained about the safe. It was such a great experience that I already started telling a few friends that they need to get a safe... one from Dean Safe Company and they need to contact Jeanie Berglund! You should too! read more

I have never purchased a safe before and I was very confused. After a bunch of internet searches that confused me more I found Jacque at Dean Safe. She has so much patience, and spent quite a bit of time over multiple visits educating me and helping me find the right safe for my needs. She didn't push me toward the more expensive models, instead listened to what I needed and helped me choose. The store in conveniently located, clean, easy to park and kind of like a Safe Boutique. It also had the vibe of a family business which I love and miss with internet shopping. Not sure how many safes I'll buy in my lifetime - but glad I found Dean Safe :) read more

I purchased two safes from Dean Safe a few months ago. The selection in there is amazing! I have looked for safes in other places and Dean Safe is clearly the best in town. Everyone in there is knowledgeable ad very helpful. I was particularly impressed with Jacque, who helped me a few times when I needed assistance. Rest assured, you will get the best service and selection when you go to Dean Safe. read more

Dean's is great place with friendly and knowledgeable staff. Jeannie was extremely helpful in finding the safe accessories that we needed and had some great insight regarding the products. We will definitely be back for all of our safe/security needs. Thanks again. Daryl read more

I stopped by for a part I needed. They did not have it but they were nice. It looks like an excellent selection of safes at fair prices.

Transparent fair prices, wide selection, and a customer focus - What more is there? Having always been one to do my homework on purchases like this I visited with three stores in the Los Angeles/Culver City area to determine which safe I would buy. What attracted me to Dean Safe was their transparency in pricing. I was able to search Google/Yahoo for model numbers of safes I liked and make a true apples to apples comparison unlike one of their competitors I visited. On like units I found Dean to be more competitive, responsive with concerns, and willing to educate me on the options available. Basic Customer Service Rules: 1) Empower the customer - CHECK 2) Make them feel like they got a good deal - CHECK 3) Deliver on your promises to the customer - CHECK Dean Safe has this in spades. Jacque was super helpful, I was in and out of the store within 30 minutes and got my product on time. read more

I wasted half a day of driving around until finding this place, which unlike most "safe stores", actually has the safes right there. (Apparently most places are really just locksmiths who have to order safes online for you.) But I wanted to compare them in person first. I just needed a home safe for my office records, but they seemed to have all kinds, small to huge. The woman who waited on me was friendly and seemed knowledgeable. read more

AMAZING EXPERIENCE START TO FINISH! Jacque (pronounced Jackie) is a consummate professional, has been in the safe business for years and actually used to work for one of the safe manufacturers. She knows EVERYTHING about safes! We weren't interested in working with a company that makes keys AND installs locks AND AND AND...we wanted to work with a company that specialized in SAFES and Dean Safe exceeded our expectations! We also loved that they have the actual safes in the showroom so you can see them before they're delivered. Moses is Jacque's right hand and is also amazing and has a great disposition. There's no hard sell-actually no sell/buy pressure at all. They just answer your questions and show you safes that match your requirements. No scare tactics or any other shenanigans. They delivered the safe pretty quickly and the delivery team (Ronnie and Ignacio) were absolute professionals. They protected our hardwood floors and walls and were very respectful of our home. I would recommend them to friends and will use Dean Safe again. Don't fool around with amateurs or companies who sell donuts AND chinese food AND safes. Thank you Jacque, Moses, Ronnie and Ignacio-Dean Safe!!! read more

I recommend this business as we had an all-around great experience purchasing a long gun safe. Quick and professional delivery/installation from Paul and Darius and very helpful in-store service from Jacque. Thank you! read more

I bought a safe online from Dean Safe and was impressed with the quality and price of their safes. There was an issue with my safe when it was shipped from CA to my home in FL. Jorge promptly responded to my inquiry with courtesy and resolved the issue to my satisfaction. I am happy with their customer service and am pleased to purchase from a company that values their customers. Thanks guys!!! read more

Updating my review since Dean Safe handled my return promptly. A bad experience but probably not their fault. I appreciate them handling this well. Keith read more

I love this place! If you want top tier safe come see Jackie at dean's. I've been buying safes from her for over 6 years now and couldn't be happier. Great selections and great prices. We are lucky to have such a great store locally instead of just buying online. Check out the Amsec Safes, thats the one I got. read more

Dean Safe Culver City - Safe Stores Near Me - Culver City, California

I must say I am extremely impressed with every aspect of my purchase from Dean Safe. I must admit it was quite confusing looking on their website, there are so many different safes that I had trouble deciding which safe was best for my needs. That is where Kim comes in. I must've called her over 20 times asking questions and needing more advanced and technical information to satisfy my concerns. Kim with her vast knowledge was able to answer all of them, and help guide me in the right direction. I have included two pictures so that one can see how nicely the safe fits into my closet. The process was extremely easy, the delivery was right on time, the safe was bolted to the concrete slab and it is as secure as the house itself. I feel relaxed with this safe in my house and know that I truly made the right purchase. For me, customer service is very important and I have to say it could not have been any better with the assistance I received from Kim. Never at anytime did I feel I was bothering her even when I would ask the same questions over again. I will end with this, for those looking for a safe,,,Dean Safe. read more

Dean Safe Culver City - Safe Stores Near Me - Culver City, California

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These guys know their stuff. My husband and I were able to walk in, buy, and have it delivered and installed within 48 hours. The were quick and efficient and we are very happy! read more

Our sales person was Jeanie and she was great! We had the safe delivered today. The delivery/installation team of Paul and Tanner did an amazing job! They came in assessed the situation and were able to cleanly and accurately install the safe in no time! They answered all our questions and assured us in a few of the decisions we were contemplating. Their professional manner is a credit to themselves and the Dean Safe Company family. read more

This was my second purchase from Dean Safe Company. My first was for a small hand gun safe back in 2015. Well, I just purchased my new American Security safe and I am very satisfied. Jacque was very helpful in explaining what the features and benefits were between the different safe manufactures. Also, I had a chance to meet the main installer, Joe. He was very knowledgeable in teaching me how to dismantle my specific safe and how to add on some internal lights. In closing, Dean Safes have been in business a long time, and I would highly recommend them in helping you make a wise choice in purchasing the right safe for you. Thanks, Lenny read more

I just want to start off by saying, this has been the easiest and most pleasant experience I've ever had with a large purchase. Like many others, I started my search on the internet only to walk away feeling more confused than ever. I don't know if you've ever tried buying safes on the internet, but there is so much conflicting information, I didn't know what to believe. I then started looking up safe stores in Los Angeles and found a few options. The first two I went to had a poor selection and whenever I asked a question they tried to find the answer in Google, it was a joke. Then I found Dean's and ultimately met Jacque "Jack" their Culver City safe showroom. I cannot say enough good things about this woman. She made this complicated process so easy for me, I can't thank her enough. Ultimately, I needed 8 different safes delivered and installed for 8 different locations throughout Los Angeles and Southern California. All the safes were in stock at Dean's warehouse and their installers showed up on time and did a great job. Compared to the first two places I went to, Dean's slaughtered the competition and made me look like a hero to my boss. I got a great deal on some drop safes and will be going back to Jack as we add more stores. Thanks a million!! read more

Went to Dean's as a friend had purchased a safe and raved about their service. I have to say, Wow, what great customer service. Dean's had a minor mishap on my order, and they couldn't have gone out of their way more to accommodate me. They are awesome. I did a lot of research and looking around prior to my purchase. They had confirmed all of the research I had done on my own, and were extremely consultative on my needs. These people are the experts. I Could never go anywhere else. Delivery was awesome. Thank you Dean Safe Company!! read more

Needed a good safe and found one here! There aren't a lot of places in town to buy a real solid not made in China safe. The folks here were super helpful and knowledgeable. I'm happy with what I got. The price was fair. No complaints. read more

Nice selection of safes.Both of the sales ladies treated me proffesionally .No pressure from no one.Sales people are very knowledgeable in all what they have.Good deals.Definitely i will come back . read more

I was referred to Dean Safe by a salesperson at Martin Retting. I was very impressed by Kim and her coworker (didn't get the second name). There was an excellent selection of safes and when I told Kim my criteria, she showed me several options that fit. I found the perfect safe at a great price. I had to leave a review here because I was so very impressed with the service that I received. read more

I am a professional organizer who recently used Dean Safe to purchase and install a safe for one of my clients. The service that I received via telephone, upon calling, was professional and extremely helpful. I was given opinions and assistance over the phone, with a kind demeanor and it was overall a lovely experience. Installation was flawless. Couldn't recommend this company enough! read more

Where to start??? This experience has been awful. I DO NOT recommend you even start to consider Dean's for a residential purchase. Let's get started with the purchase process. I went into the storefront and met Jackie, who was frazzled as there were a couple of customers in the store. I patiently waited while she helped them and answered the phones. Finally, when we connected, getting a recommendation was impossible. She was so non-committal on brands and features it wasn't helpful. I went home and researched, went back to the store and looked a couple of times (getting no additional guidance/advice), and finally made up my mind to buy an Amsec safe. The day before I went in to buy, I checked the Fort Knox website and found they were running a killer Memorial Day sale which basically gave $1000 in free upgrades. I went in the store to "ink the deal," and again, in traditional fashion waited. When I spoke to Jackie, she had no clue about the deal. We spent a long time researching, trying to call Fort Knox, etc. Finally, she took a printout of the website and wrote the deal up. I paid in full thinking I was being a good customer and helping a local business with cash flow. I waited and waited finally, 9 weeks later my safe is built and scheduled for delivery at the end of week 11. Delivery day arrives and it is to take place between 1 and 3. I got a call the day prior confirming this. I was at the gym at 1130 and got a call from the delivery guys. They wanted to come then. I told them I'd hurry back and they said they'd be there around 1215-1230. I raced home and they arrived at 1245. The first guy, Jose, was very nice and calm. I showed him where I wanted the safe and he expressed concern, but was cool about it. His partner came in and clearly didn't want to be working. He had a terrible attitude about the delivery and I could tell then he didn't want to do it. Now, some background... I was never asked to measure the doorways nor given dimensions for the delivery. I had measured the space and compared to the dimensions online, but didn't even consider the doorways. They were to bring the safe in through the garage into a first floor interior room. The door with the frame was 1" too narrow. Likewise, the door to the internal room was similarly too narrow. In the process of the delivery, they were measuring everything. Delivery driver 2 needed to take the safe off the truck to measure it and threatened with leaving it in my garage if it was too big. Jose remained cool the whole time and said to the effect of "this is just part of the job." They got the safe in, opened it, and it was 1" too big to fit through the doorways. Driver 2 wanted to leave the safe in the garage and I told him no way and to box it back up and take it away. They did, and now I am again safe-less. I called Dean's and the manager Bo is gone for the day. Jackie the sales person is out today for the long weekend. Of course they are closed Labor Day, Monday. The owner is supposedly in all day meetings so there is absolutely no one to speak to about my experience or next steps. Ultimately, my opinion is that this company is oriented around commercial customers. I'm super disappointed in my experience and just want the safe at this point... If you're a residential customer, I recommend you look elsewhere. read more

Our experience with Dean Safe Co was great! From start to finish the process was easy! The ordering process was simple and they were so helpful! Our biggest thank you goes out to Joe and Ronnie! They were professional, quick, and very considerate! They arrived at the top of the arrival window they gave us (right on time! and that was appreciated!) They made sure to protect our hard wood floors and walls during the delivery! Joe was especially helpful with all the questions we had and very informative and thorough with the instructions he left us! read more

I was looking for a fireproof safe to keep work records. Dean Safe came with high ratings. I worked with Jackie. She was extremely knowledgeable about the different safes. That was really helpful, as there are way more lines of safes than I had realized. After my visit, I called Jackie several times over the nxt weeks to clarify dimensions I had to work with. She showed genuine concern making sure she gave me the correct data needed, like the depth of the handle from the front and side of the safe. The only minor glitch came on the day of delivery. I had ordered shelves that spanned the entire width of the interior, but when I looked inside, there was a vertical beam and several half shelves. I called to verify my order. Jackie told me that they had to be made at the factory and that they would be shipped shortly. It would have been a true 5 star review if I had been told this ahead of the day of delivery, so I have to give them 4 1/2 stars. The shelves arrived about a week later. read more