I recently had the pleasure of dealing with First Security Safe Co Inc in downtown Los Angeles. The proprietor Mr. Taha Khorram was referred to me by a close associate in the business. I had an issue with my safe dial not working properly so I felt it was time to have it professionally checked out or serviced before I could be locked out. Being locked out would have not only been a headache but very costly to resolve. From the moment I called Mr. Taha he immediately knew what was the issue and provided me a lower than standard flat rate for the trip fee, initial inspection and perform a minor service. Other competitors were charging more. Mr. Taha then checked the schedule of his main technician Mr. Hamid and managed to have him visit my office about an hour or so later. I was already feeling comfortable with Mr. Taha's attentiveness and prompt action to my need. He had been an experienced technician in the field for about 40 years. Within minutes Mr. Hamid knew what was the issue and after performing all his routine checks, he discovered my safe required a new inner lock kit. He was very reassuring and said not to worry, he will pick one up from the shop and bring it the next working day. I was not charged for the first trip and inspection fee (unlike other competitors) and as promised Mr. Hamid returned the next morning with the new lock kit. Within an hour of Mr. Hamid's return he had the new lock kit installed, helped me re-combination the safe dial and provided a full inspection. The dial worked so much more smoothly and consistently. Both Mr. Hamid and Mr. Taha assured me that the new lock would probably last as long as the original model part which is about 20 years. Mr. Hamid had me verified that the new combination worked properly twice before leaving my office. I was so pleased with the service, reliability and professionalism at First Security Safe. If you are a business owner in the Los Angeles area or surrounding counties and in need of service, parts or a whole new safe, do not hesitate to contact First Safe Security. Mr. Taha and his team will really take care of you! I promise you will not regret it. read more

First Security Safe - Mr. Hamid (the safe technician) adjusting the combination for the safe. - Keys & Locksmiths Near Me - Los Angeles, California

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taha is awesome!! he helps you make the right choice every time!! they also keep an eye out for things you need and will call you when it's available read more

This is the best safe store in Los Angeles... If you're looking for quality, this store has it. I bought a safe here about 20 years ago and never had any issues with it, the quality is superb. I just purchased another safe, same model, for a gift, and to my surprise the price has increased only slightly. I recommend this store, it has quality merchandise, plenty of models to choose from, great prices and excellent customer service. read more

I see a few negative reviews, but I've had nothing but great experiences with this company. We recently needed help with a safe, and the VP, Taha, was so helpful. Even with my millions of questions, calls, and emails, he was so attentive and patient. He explains things so clearly and thoroughly, and because of his help, we saved about $2k!! I am so grateful for them, and I know I can trust them with any additional safes I need in the future. I would highly recommend them!! read more

This is a great company to work with. Very professional, friendly and helpful. We purchased our safe from them 16 years ago, and just had a regular maintenance done. First Security Safe sells high quality goods and provides high quality service. I highly recommend for any security/safe needs. read more

This place specializes in safes, and they have some huge ones that could hold a few adults. But they also do keys, and they often have hard to find ones. They also will make car keys and can make anti theft keys or stamp "do not duplicate" on keys. Ironically, they will make copies of keys that have this imprinted on them. Also, they are also not cheap. They keys are pricey and other accoutrements like padlocks and key rings are also pricey. They also close right at 5 pm sharp, which is kind of a bummer if you need to come after work. read more

First Security Safe - Great selection - Keys & Locksmiths Near Me - Los Angeles, California

The staff is extremely disrespectful I came to purchase safe and they complained that the sell would take too long . Take your money elsewhere I've never heard of anyone turning down money until I came to this store read more

Double or MORE the price of anywhere else. Went in to by a tiny standard key lockbox and it was marked up 250%. I showed them regular prices at a number of online outlets as I was there, and manager told me they wouldn't match anything and "can't compete." Don't waste your time here unless you want that kind of service and answer! read more

Came here to copy a key and was done instantly! Heads up, you must spend 10$ to put it on a card. Summary: Speedy, great service. read more

I visited this store that specializes in safes. It is located near the jewelry district in downtown Los Angeles, and many of their clients buy top notch safes from them to protect their jewelry. I bought a small safe for my home to store little things in, and it works great. The owner is a young fellow who is very friendly and will make sure you buy the proper safe for your needs. I would definitely recommend going to this place because the quality and service is much better than getting a safe at Costco. You can't go wrong at this place as far as value and quality. read more

First off you were not even there! All of your false assumptions are due to the fact that the customer service provided was horrible. Just because I spoke with a minority does not mean that there was no racism present. I have no reason to post a false review, like I said the manager told me he did not want to talk with me. I was quoted $70 for your "minority" employee to use his personal key to open an empty nail case as the keys were inside. No work needed to be performed and the employee opened the case in my face and locked it back saying I would need to pay $70. Do not lie lady! read more

My company always sends me out here for all our key needs because its the closest location from the office. So I'm a regular here. The pro: The customer service. They're pretty nice people. The con: They're hella expensive. It will cost you between $4 to $8 for one copy depending on the type of key. The business is also kind of shady. All their transactions are done by pen and paper. And depending on who makes your key, the guy will round up and incorrectly add up your total, making you pay more for the service. Personally, I would never come here for any of their services, not worth it. read more

I bought a Bally's Slot Machine without a key, and called the many locksmiths in downtown (many advertising on this site), to be told "Can't be picked, only drilled. No other way. Will cost $150-200". I did some research and found a pick set, which none of the locksmiths I called had heard of or owned. I tried one last time with 1ST SECURITY SAFE COMPANY, who were friendly and helpful on the phone. They told me they would try to pick it and to bring it by. In five minutes, they had the pick set in question out and HAD OPENED MY MACHINE! PS they charged me less than half of the other locksmiths, who would have ruined my machine. These guys are a real lifesaver, and I would and will repeat! Thanks! read more

1. See Baram & no one else! Tell him the good looking guy that bought the GODZILLA sized safe w/ french door opening SENT ya! 2. Got a great deal & drive a hard bargain. 3. Got everything you could need!!! read more

Got a few keys made on 11/13/19 they worked great with no problems. The locksmith took the time to make sure they were cut precisely. Great job! read more

Such great service & the customer service is amazing!!! Such nice people Definitely recommend this location - thank you for your service!!!! Also, idk why yelp posted that you need an appointment - but walk-ins are welcome read more

Let me start by saying GREAT CUSTOMER SERVICE!!!! They were friendly, respectful and no nonsense. I called ahead and gave me all info I needed to make a copy of a master key. Then I go in and wait for about 5 minutes. Someone helped me and made sure I got along Keys and I was on my way. So easy it was amazing! read more

I went in for all of 5 min to get a key cut by the "Key Master" (that's my nickname). Super fast, very friendly and I know when I get a house with my husband, we will definitely be back here to get a safe! read more

If you live in the Los Angeles area and need a safe, this is a no-brainer, call First Security Safe. Taha is one of the most knowledgable and professional gentlemen I've worked with in any transaction. I am an engineer so overthinking things is a past time. Taha had all the answers and was very helpful. They had a great selection of commercial safes I considered for my workplace. They are able to ship via truck / LTL out of area if needed. I'd be shocked if there was a better place to buy a safe in the LA area. read more

I had purchased a used safe from a third party who originally had purchased it from 1st Security Safe in the Jewelry District in Downtown. I arranged the physical move, lock change, and bolting with them. From my first contact until my last they were communicative, fair, explained everything, and highly secure. Any private information was delivered to me in a sealed container which would have shown obviously if it had been tampered with, and he even re-keyed my high security safe without charge. They have absolutely world class service. I wish other businesses would operate like this, the world would be a better place. Thank you Mr Bahram and Mr Jay for such professionalism. read more

I bought a safe for my home. They had the size I needed, the price to fit my budget and a product I feel confident about. I bought a digital safe for about $400 and they showed me how to change the passcode. When I need another safe, I'll be coming back. read more

Walked in, got asked what I needed right away. $2 per key duplicate. $4 for two keys to be made in under 2 minutes. Couldn't ask for a faster and easier transaction. Took me less than 5 minutes total to get in and out!! read more

Real professional guys delivered a 850 pound Gunsafe for my home no mess no hassle bolted down. Taha is a great person to deal with and helped me with all my need I highly recommend this place read more

Very good safes. U get wht u pay for.......the employees are very accommodating and wrk with u...

I needed a magnetic key holder so I was passing by and walked in. Not one of the 4/5 staff said a single word to me. I believe that when ANY potential customer steps food in your place of business they should be greeted. A simple hello. Can I help you find something? For those speaking with customers, they can say I'll help you shortly'. I looked around, they did not have what I needed. I walked out with still no word or acknowledgement. Guys, just because I don't look like I'm buying an expensive safe does not mean you can't greet me. When I own a business and need locks, safes etc, I will NOT give my money to this establishment. read more

I would like to start of by saying Thanks to Tina she is great to work with . I had a difficult safe move that they made happen and Tina was very patient and understanding of my situation. I will defiantly call them for my future jobs. read more

1st. Security Safe Co. one word AMAZING.. Customer service was more than I expected. Hamid, was professional, quick and very helpful. Tina kept us updated. I highly recommend them.. I'd give them more stars but 5 was the limit !! First time customer, but now a forever customer. Thank you !!! read more

First Security Safe has great service. I was able to get in and out with a new key copy in under 2 mins. It's a great addition to downtown and perfect for running errands during lunch! read more

Best Safes, Best Customer Service and Exceptionally Good Value I went to their store at first in 1988 when they were still very small. I was referred to them by a local jeweler, The owner is a gentleman and very very honest. He sold me a safe. I have bought 5 safes for my various locations over the last 24 years. I still find them as good as back in 1988 but much larger with variety of selection. They have always been behind their product and they always provide on time service. I highly recommend them. My friends have bought from them also from the other side of the country and they are all happy. read more

The customer service here is incredible. Our company couldn't be more happy with the service and the products. We first started out with a small safe, but as our company is currently growing we needed to upgrade to a larger safe. It was an easy switch, and the movers were very helpful and friendly. I highly recommend them to anyone! read more

My boyfriend and I just purchased a new safe from here and we could not be more pleased! We were able to get a great deal on the safe and free delivery as well. The customer service was awesome! I will definitely be utilizing 1st Security Safe Company in the future. read more

Opened an office a on Spring St just a few blocks away and was in need of a safe to keep HR documents secure. Shopped Staples and Costco, low prices but poorly reviewed products, and with shipping rolled in the prices weren't so cheap anymore. Decided to go local and discovered First Security was so close. Taha helped me choose just the right safe for my purposes and arranged for next-day delivery to my office. The delivery guys were very helpful and courteous as I learned how to use the safe. Highly recommended. read more

I bought a home safe from them, and they were so helpful and knowledgeable - excellent service and products. I would highly recommend them and will only use them myself in the future. read more

Wonderful service, kind, professional. They have all the keys possible, went to other three places before to make a duplicate of my mailbox, only in this place they have it. read more

I love it! safes galore in their showroom and great service too. My go to place for top rated used safes in Los Angeles.

Im very happy in every dimension. Bahram took the time to educate me on options, etc. I later did some research and found his advise sound without overselling. The process was great, delivery excellent and i love the quality of the new safe. I'd highly recommend 1st Security. read more

First Security Safe - Keys & Locksmiths Near Me - Los Angeles, California

So heres my story of dealing with First Security, its kind of long so sorry but I wanted to cover the whole thing. I had spent a few weeks researching what safe I needed to fit my very picky requirements, and once I had found it, I started looking for the best place to get it that would not overcharge me for the safe itself, and the delivery to my home. This was the part I had underestimated. Every store online that had the safe I wanted had it at a kick ass price but wanted $300+ for delivery, and when I say delivery I mean plain old curbside delivery. I did not realize that most online safe stores expect you to make your own arrangements to it the rest of the way. Finally I found a place online that was cheaper than any other, no tax as it was out of state, and had 'free' curbside delivery, so all I would have to do would be to find someone to get it from the curb to my apartment. And this is where First Security come into the story. I called up and spoke to Tina, who was relatively new at the company but very friendly and helpful. We were discussing the cost of sending some of their guys to get the safe from the curb to the apartment when she asked me why I didn't just buy the safe from them instead. I couldn't think of a good reason why not, so we went over the specifics of the safe I wanted to see if they could come close to the price I had found online. Tina told me she would look into it and call me back with a price the following day as it was late in the afternoon and they were closing. And she did not disappoint, she called me back the very next morning with their price. Not only was there price cheaper than what I had found online, but it included all taxes and INSIDE delivery. Needless to say I was absolutely amazed and took the deal straight away. There was a little paper work back and forth and then the waiting period. It was going to be about 2 weeks for the safe to be built, as it was a custom order. Tina told me that once they receive a new safe, they usually hold it for a few days so that their technicians can check it for imperfections and issues, which was fine by me as I'd much rather them find any problems at their store than me find them once it is sat in my apartment. The two weeks seemed to fly by and before I knew it Tina was calling again to schedule the delivery. We settled on a day and time, which thankfully was a 1.5 hour window, allowing me to minimize the time I had to take off work. Unfortunately my schedule changed and I had to move the date. Tina was more than helpful and did not make a fuss at all, which is very rare in my experience when dealing with smaller companies. Finally the day came for me to receive my safe. The delivery guys called me to let me know they were on the way and arrived within 30 minutes of the 1.5hrs window. Now this safe is very big and very heavy, but the two delivery guys managed to get it up to my apartment, and into the room I wanted it without leaving a mark on any of the walls, doorways or floors. The safe itself was in immaculate condition and they gave me a short tutorial on it operation and changing the factory default code to my own.They were very professional, polite, efficient and made the whole event very simple and painless. Its now a couple of weeks since I received the safe and I'm still over the moon with it and the whole experience of making the purchase with First Security. I really would recommend them to anyone who is in the market for a safe, big or small. And if you call them, make sure you ask for Tina as she was the center of my whole purchase and is true a pleasure to work with. Thanks again First Security. read more

The staff here is very friendly- they run a first class operation and it shows. I recently got my second safe through them and they gave me a good amount of credit for my old safe since I outgrew it. I always felt comfortable in working with them and even though I wasn't there for the delivery, my wife said the two delivery guys were very nice and did a really professional job. I've had 2 good experiences with them and have had nothing but good interactions with them over the last few years. Very friendly & professional and I'm very pleased with my new safe! read more

Excellent and Effective Service, Excellent Customer Service, Five "5" Star Efficiency!!!!! Obviously I am pleased with their service. I actually found this business by doing a search on the internet for places close to where I needed the service and found the reviews on yelp to be very helpful. The comments are correct folks. These guys are that good!! My service technician was Baram. He spoke with me briefly over the phone (so that I could describe the service I needed). Baram arrived within 45 minutes, 15 minutes ahead of the hour he said he needed for travel. He completed his work in less than 30 minutes. Baram quoted me one price over the phone, yet he offered me a $5 discount without me having to ask (appreciated in this tough economy). Although he discovered he needed to do more work than anticipated, he completed the additional work and did not charge me any additional money. He left for his next appointment by simply handing me an invoice in which I called in to pay with a credit card over the phone. No fuss, no pressure, all smiles and very kind. When I called in to pay my invoice, the rep that answered the phone, Alex, was very professional and kind. It took less than 10 minutes and the payment was done. I thought they were going to try to sell me a safe or something, but I quickly realized they didn't need to sell their business because their business sells itself. I will be a returning customer and do not need to search elsewhere for similar service. This is the ONE STOP SAFE SHOP (you can use that 1st Security if you like :-)). read more

Had to buy a safe in a rush and walked in. Taha assisted me. Very professional and courteous. We were done choosing the perfect safe in no time. Really impressed with their operations. Can only recommend them. Great interaction. read more