Not Here Happily Gonna Euthanize My Poor Cat KILO..!! Fortunately The Vet Said He Had A Bladder Blockage And Needed Surgery, Catherization, Meds, 3 Night Stay Etcccc..!! Thankfully I Seen A Financial Aid Assistance Flyer On Their Counter Top And Took One And Called Peace Of Mind Dog Rescue And They Agreed To Donate $500 To His Surgery And Care..!! What A Blessing..!! I And KILO Are Very Grateful For The Dr. And They're Entire Staff..!! THANK YOU ALL..!! ‍ read more

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Good service and helpful, caring vets. Decent prices also, but VERY BUSY all the time. Insanely busy at certain times of day. read more

Pet Maintenance & Repair - Cute signage! - Veterinarians Near Me - Salinas, California

Super amazing experience! Jeff and the front desk ladies were so sweet! We came in for an emergency surgery and they got right to work with my baby girl :) When I came to pick her up , Jeff talked to me about everything and really eased my brain! Apparently hes done more than thousand spay and neuters. Working on an old doggy is no joke so I appreciate all the love and care everybody showed me and my pup in such a hard time. Will for sure be coming back! Thank you once again to everyone :) read more

Pet Maintenance & Repair - Khaleesi when we got home! - Veterinarians Near Me - Salinas, California

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I had to let go of my sweet elder dog a few days ago. I'd like to thank PMaR's vet and staff for the efficient yet kind and compassionate service. I was able to be with my friend to the very end, which was very peaceful. Thank you. read more

Sold to new owners, all new vets. Took our dog for blood work and check up a few times after she was acting sick. They didn't take her temperature or listen to her heart. Our dog passed away in a lot of pain 2 days later. Its been over a week and no update from the vet. Called to let the office know, no compassion or kind words just marked she passed away. Used to have kind vets really unfortunate. read more

I brought my mom's dog in for an exam. After the appointment, I went to the front desk to speak with the receptionist, who I believe was named Andrew. I asked if I could get flea medication for the dog and requested that the bill be sent directly to the dog's owner. I also asked if I could get flea medication for another dog in the same household, who has a different owner. Andrew refused to let me leave because there was an outstanding balance on the other dog's account. I explained several times that the dogs are not mine and asked that the invoices be sent to their respective owners. At no point did anyone in the office previously inform me of any outstanding balances or send reminders for payment. I have brought several dogs--around six--into this office in the past, and there has never been an issue. In every previous visit, invoices were sent directly to the owners and were paid without any problems. I have even done this with my own dogs, and the process was always handled smoothly. During this interaction, I repeatedly asked if I could speak to a manager. Andrew appeared unwilling to get one and responded with comments like, "What do you want me to do?" His demeanor and lack of customer service were very frustrating, and it gave the impression that he did not want to help resolve the situation. I was especially upset because I was simply trying to leave after the appointment. I have been coming to this office for a long time, and it is disappointing to see the level of service decline with the newer staff. The previous staff members were always friendly, professional, and efficient, and I never had any issues with them. The office already has the owners' contact information on file--including their names, phone numbers, emails, and addresses--so they are fully capable of sending invoices or reminders for any outstanding balances. If a bill was unpaid, there should have been a protocol for notifying the owner directly. It was later suggested by the manager that it was my responsibility to pay the bill, which is incorrect since the dogs are not mine and the owners' information is already on file for billing and communication. read more

The vets are good and the price is very affordable but the lower price trade off is that you get less time with the vets and things can feel a bit rushed. That said, I found everyone to be compassionate, caring and professional and would definitely return if my cat needed another dental. read more

Dr. Jeff and his staff are wonderful! I had a kitty that had a terrible flea allergy and the doctor took a good amount of time examining my cat and discussing options and treatments. Dr. Jeff is wonderful! read more

I liked that they did same day surgeries! & helped you with all your questions. But they don't answer right away, sometimes it takes them 2 days to reply. read more

They are rockstars! I had a 1pm appointment. I arrived a bit early. They took me early. My dog got an exam, vaccine, 2 medicines, flea & tick meds and a nail trim. I was back in my car at 1:12 and it didn't break the bank. They are so efficient! read more

First and foremost I want to express how upset I'm with my visit here. I really hope the Doctor cares, because the manager on duty made it very clear from inside the room that she was very busy and that they could give me her email. "Ashley Technician" came out to give me my pet and the email. Upon arrival I got there at 8:00am parked, and knocked at 8:06am and then again at 8:15am; As I was walking to the other door I was encountered by a girl who said if "I didn't know how to read the sign, and that they opened at 8:30am" she also said: I don't have any staff rite now!!!! And so I proceeded to tell her that I had an appointment at 8:15am and that's the time I was told to be there. She says " will give me a few mins and shuts the door" I was in seriouse disbelief, thankfully the girl who came out for Raya was very nice and said the Manager would be there by noon and I clearly told the young lady I didn't want the other girl near my pet. I came back by 12:32 and asked to speak to the manager in which by then "Ashley Techinician" proceeded to give me the email and the instructions for the care of my pet. Ashley kept calling my pet a she and I corrected her two times in which she clearly didn't care because she called him a she one last time! I was shooked!!! She also mentions to give them call if theres anything looking bad or infected. If the manager couldn't even come out, what do I really expect from a call if anything were to happen!!! Also, as I look on their website the employee who was very unprofessional to me I believe her name is "Gina." I hope the Doctor has Cameras he can look back too, and Address the situation.!!! read more

Pet Maintenance & Repair - Receipt - Veterinarians Near Me - Salinas, California

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Dr. Jeff Fankhauser and his staff are absolutely a blessing to the animal community in Santa Cruz. They really care about each and every animal they treat and the prices are a fraction of other vets in the area. I wouldn't take my two fur babies anywhere else. read more

Pet Maintenance & Repair - Veterinarians Near Me - Salinas, California

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Just took my cat here for a wellness exam and it felt extremely rushed and impersonal. I think I spoke to the doctor for maybe 3 minutes and then never saw him again and same with the nurses, hardly anyone spoke to me while I was there. I understand they're probably very busy but you leave feeling like what just happened. The price is definitely reasonable but idk if it's worth it read more

I actually love pet maintenance and repair. They are friendly, helpful and affordable. The problem is you can't get an appointment with them. I called to make an appointment for my dog. An existing patient and the first appointment is over 3 weeks away. And now they only do exams Monday and Wednesday. This is ridiculous. I might have to find a new vet. Very sad read more

Jeff Fankhauser uses faulty FIV/ FELV tests on cats and tells people to euthanize their cats based on these SNAP in house tests that have a false positive rate of up to 76% of the time! He also tells people that there is no cure for FELV, when in fact there are treatments out there such as RetroMad1. If I had listened to him my three cats would be dead right now, but instead I did my own research, used herbal treatments, retested my cats with more accurate testing, went to a different vet and now 9 months later my cats are happy and healthy and play like kittens. In August 2024, we took our three sibling cats to PMR and were seen by Dr. Shira. It was a very long wait but she was very kind and took the time to gently look in our scared cats' mouths and was patient with them. Our cats were diagnosed with stomatitis and we were told that they needed full mouth extractions. Dr. Shira suggested that we wait to get FIV/ FELV tests until we checked to see if we wanted to get pet insurance for them. She recommended that the extractions be done by Dr. Jeff. I received a call from Dr. Jeff where he told me he had a different view than Dr. Shira since he was a "shelter vet" and he tried to convince me to euthanize my cats. He also said that their bloodwork was "weird" and that he didn't understand it. After we had dropped our cats off for their surgeries, he called me to say that he really recommended doing the FIV/ FELV tests while the cats were under anesthesia because it would be easy to do. I consented to that and then he called to tell us that one of our male cats tested positive for FELV and that he recommended to immediately euthanize him. He also wanted to euthanize our other two cats without even testing them. I said that the others needed to be tested, he then called back later telling us that he and his team were unable to test our other cats because they were too "feisty" and he still wanted to euthanize them all saying that their stomatitis was too bad to be cured. Again Dr. Jeff talked about how he "was a shelter vet" and somehow that justified deciding to kill all three of our cats right then and there without us or our children being able to say goodbye to them or giving us time to think about it. We were told that Dr. Jeff was upset because our first cat's teeth extractions had already been done and it was a shame because we would have to pay for it even though Dr. Jeff was recommending now to euthanize him. We said that we just wanted our cats back. When we picked them up, our first cat who had been under anesthesia was jostled and handed over roughly to us. We were not given any aftercare instructions or follow up phone calls checking on him. Upon picking him up, we were told that actually, only half of the extractions had been done. (We didn't even know which teeth had been extracted.) This was hard news because we had a grant from Birchbark, a non profit organization, to pay for half of the surgeries for two of our cats and those grants can only be used once for one procedure. We gave our three siblings with stomatitis herbal supplements, medicine and vitamins and we had them retested 6 weeks later. Upon retesting they were negative for FIV/ FELV. Our new vet informed us that the SNAP in house tests are a preliminary screening and if positive require further testing to confirm disease. They are not accurate enough to make life and death decisions. Dr. Jeff told us that we would be coming back in 1-2 months to have our cats euthanized after his initial diagnosis because their health would be so bad, but with research and care on our part and the support of a new vet, now 9 months later they are still recovered and happy and healthy. Their stomatitis cleared up completely after having their teeth removed and they are still negative for FELV. The receptionists were very disorganized. It took me 5 or more tries to get copies of my cats' medical records. We asked that PMR talk to Birchbark on our behalf to see if we could get further funding to complete our cats' partial surgery since it was stopped due to a false positive on a faulty test. We were also told at that point that the funding had been used for our other cat as well for a surgery that didn't happen and that we had no more funding left with Birchbark. We told PMR that that was not right and they needed to refund money for our second cat that didn't even receive a surgery. It turned out that that was a mistake that the receptionists made about the funding with our second cat, however, it resulted in Dr. Jeff calling the wonderful woman at Birchbark and he yelled at her and her supervisor because he thought it was Birchbark asking for a refund and apparently he yelled about how he was a "shelter vet" on the phone. I couldn't believe how unprofessional and rude he was to the Birchbark employees. I feel so sorry for all of the pets and shelter animals that he has put to death over the years based on faulty SNAP tests. read more

Dr. Jeff is very compassionate and caring. I highly recommend him as a vet. BUT the staff he has right now is horrible. There was a problem with the staff not answering the phone and not returning calls. That issue seems to be fixed; however, staff has an uncaring with a very rude attitude. They seem to be bothered by doing their job. I'm not going to go into the entire ordeal, but I will say I was very calm, I was not rude about anything, But, after 3 instances with the girls at the front desk the 4th one, I had enough. I had called asking about a refill. My bottle has 10 refills on it, I was to give the medication for two weeks. Not sure why there are 10 refills? I could tell there wasn't enough for the remaining week. So I called, told them I thought I only had enough for one more dose and asked about a refill. I was told when I was ready to refill to just come in and they would refill for me. I told her I would come in the next day. She said ok and hung up. I showed up the following day, I said hello, I called yesterday about a refill and was told it was ok to come in for it. I was rudely told that I cannot just come in for a refill. I need the Drs. approval. She said she would put in for the refill and if it was approved, she would call me in a day or two. Ok, but I don't have enough, and I was told I could come in today. Look, I'm only human, I didn't cuss or yell or anything, but I was given misinformation on the phone and to me the girls should know the Protocall and let the client know, because she should know right? And this was the 4th issue of rudeness. I also don't trust how my dog was treated when she stayed from 9AM until 2:30PM for 2 xrays and a blood panel. I understand they were busy. But when we got home my dog went for the water bowl right away and drank quite a bit. I think they left her in a crate all that time without water. Honestly if staff is annoyed by people coming in, asking questions, no concern with the proper amount of mess needed. I wonder how the pets are treated when out of our eyesite? There is a review here left recently about her trouble trying to get her pets heart medicine. She has also been waiting 2 months trying to get a call back on test results. Be sure to read that review, it's quite concerning. read more

Excellent service and very reasonable! Very happy to have them in Prunedale It's always great to have a kind and professional veterinarian taking care of our 4-legged babies. read more

Just had our first exam with Dr. Bartlett. I took in a stray this week and needed an exam, vaccines a heartworm test and a overall exam and to check his ears. They were amazing, let me restrain my dog, since he was a stray I didn't want anyone getting bit by him(I'm a retired vet nurse). They gave me an estimate for his neuter which is SO reasonable and also they won't continue to see your pet unless it is spayed or neutered which I think is amazing given the pet over population problem!! They aren't pushy or super expensive they do what you want and can afford. Doc was very knowledgeable and friendly, tech was great and the front end staff even though really busy were so nice! I will be referring people to them!!Thank you! read more

I've been going here for the past few years since they opened the office in Prunedale. Trying to get set up for an appointment or get refills on my pets medication is almost impossible now, as there isn't anyone to answer the phones. read more

We took our 4 year Doodle & 9 yr chocolate lab there this week, very happy! They are very knowledgeable patient & caring. Our Dogs felt very comfortable with the staff. Prices are very reasonable and they are not rushed to get you in & push you out. They are new and building the business, we were able to get in within the week. We will definitely recommend them for your pets! read more

I've been to many vets over the past few years, (unfortunately) all over the Monterey Peninsula (Carmel, Monterey, Pacific Grove). I was referred to this place by the SNIP Bus. I was extremely skeptical of it before visiting simply because it was "a low-cost clinic" in Salinas. However, after my first visit, I was so happy with the experience that I decided to make them my primary vet even though it is a 30-40 min drive from where I live. Why I gave 5 stars - To be continued. read more

Dr. Jeff and staff are amazing! Highly recommend this place. They are low cost and very honest.

Cheaper than anywhere I have taken my pets in the area, extremely friendly and professional. Will definitely continue using Pet Maintenance for my fur babies. read more

We got a call back from the owner of Pet maintenance & repair. He defended his vet and didn't give any credence to our complaint. He didn't respond to the fact that his so called low-cost vet clinic quoted us a price more than ten times higher than what we paid for ear cleaning at Monterey Animal hospital. He also spoke a mile a minute and wouldn't give us any chance to respond. Could he be on speed? read more

These guys are awesome! Super cool veterinarian office for phone, really nice, helpful, caring, and attentive staff. Everything is spotlessly clean, they are efficient, and get this - their rates are totally reasonable. I highly recommend these guys! read more

Love the staff super friendly, amazing service and very economical. Will definitely recommend to family and friends. Staff are very great workers. Super helpful will definitely come again. read more

I walked in with my foster kitten, with the thought that I may have to euthanize. They were so nice and fit us in. Unfortunately I did have to let her go but they were so helpful and compassionate. Dr. Jeff explained what treatment and prognosis looked like and took his time to allow me to think about it and make the best decision. Everyone, including other people waiting, were so compassionate. I highly recommend. But I don't because I don't want it to get too busy! Also, please be nice to the vet staff! They also deserve compassion and kindness! read more

They fixed our pet but prices were extreme. Would recommend only as a last resort, shop around before going here.

Saw the reviews before coming was hesitating but Had a great experience here all staff were so nice and welcoming, Price very reasonable recommended for sure! read more

Good place. But it's nearly impossible to get someone on the phone. I've had to drive down there myself for a basic question because they never seem to answer their phones. So frustrating. read more

This is the best vet team I've ever taken my pets to. Dr. Jeff and Dr. Mokhtari have my pets best interest in mind. They are also cognizant of costs and financial hardships a person may be having. Each time they give me both higher and lesser cost options so I can make the best decision for my family situation. The office team is also excellent. I can't say enough great things about this vet practice. I've already referred a couple of neighbors and will continue to do so. read more

Great service! Friendly staff! Clean facility! Brought 5 stray cats in to get fixed and it went smooth.

Dr. Jeff is incredibly kind and patient. He made me feel instantly that we had made a great decision in coming to him for an emergency with our cat. Dr. Jeff presented a few options for what tests and type of treatment would be best, and what portions we needed to do right away. The office was willing to work with me on a payment schedule. read more

Dr Jeff and staff were all wonderful !! Timely response, caring with our questions. Took great care of our kitty.