A True Professional Who Puts Clients First…read more I've had the pleasure of working with Laura on hundreds of closings over the years, and I can say without hesitation--she's one of the best in the business. Laura leads with heart and always goes the extra mile to ensure her clients are not only taken care of but truly cared for. She's responsive, detail-oriented, and incredibly knowledgeable, but what sets her apart is her genuine compassion and commitment to doing what's best for her buyers and sellers. Every transaction with Laura is smooth, professional, and filled with positive energy. If you're looking for a Realtor who will treat you like family and advocate for you every step of the way, Laura is your person. I can't recommend her highly enough!

When reviewing a Bay Area realtor one has to distinguish between the purchase itself, and the…read moreunmitigated hades that the Bay Area housing market has become. Even when armed with many hundreds of thousands of dollars, you will inevitably face competition from someone with more money, more cash, a better offer, and a willingness to take the property "as-is." You will inevitably face sellers who have become intoxicated with online estimates of their home's value, who have been seduced by years of headlines into believing that their house is worth twice what they paid for it ten years ago even though it is actively and busily falling down. To survive in this environment, the wise adventurer will retain a skilled guide. Laura Nelson and her team of agents, like Nicole Hunt, are the guides you need to avoid mistaking an alligator for a stepping stone. For more than four months they tirelessly discussed properties with me; every day usually. For months they showed me properties that, despite their eastern Contra Costa focus, were spread out in a 100-mile circle. They guided me through multiple offers, some of which went as far as inspections before imploding. Never once did they suggest or infer that I was a lot of trouble, or not worth it, or being unreasonable in my requirements for a home. When my original lender proved difficult to work with during an offer, they connected me with two others. When it was time to finally close on a house, (that they drove over 2 hours from their home base to show), Laura and Nicole were there at every single step. This is who we suggest you use for the inspection, this is how much it will cost, this is when they will be there, this is when your report will be ready, and here is your report. Every single obstacle in the purchase was forcefully bulldozed into a speed bump by Laura and her team. Maybe my purchase was more complex than some, or maybe every home purchase is a series of gut-punch cliffhangers where the entire deal dangles over the abyss, but Laura never gave up on it. I cannot fault any aspect of their representation and the five-star review is well warranted.

My husband and I first met Noelle to sell our home, we knew from that first meeting she would be…read morethe best person to help us! She really impressed us regarding her knowledgeable of real estate laws, market trends, staging recommendations, and so much more. In addition to working with Noelle, her team that we worked with that included Terri (who helped with scheduling showings) and JaNel (who helps with disclosures and paperwork) were a so easy to work with and was always receptive to answer any questions or concerns we had. We loved Noelle and her team so much we also hired her to purchase our new home too! When selling or purchasing a home, it can be very stressful but Noelle had made it the best experience! We are truly thankful to her and her team and are incredibly happy in our new home!

My wife and I met with multiple agents to sell our house. From the moment we met Noelle, we knew…read moreshe would be the best agent to have selling our house. She did not pressure us and listened to our needs. She has a great team around her to make the process smooth. Noelle was very receptive to our phone calls and texts, and would call us with any pertinent information. Noelle is also very knowledgable on current laws, the surrounding market, and knowing what buyers are looking for. She is also very personable, making the stressful endeavor of selling a house a much easier process. We liked her business practice so much, that we were fortunate to have her represent us as our buying agent in the area we moved to as well. Overall, Noelle is an A+ broker.

Mark, Heather and Kevin helped my husband and I purchase our first home last July. They have such a…read moregreat dynamic and made the process of buying a home educational and fun. We were new to the area so their knowledge about the neighborhoods in Brentwood, Oakley, Antioch and Discovery Bay was crucial in finding a home that fit us best. Funny enough, we actually just went into contract with a second home and never even considered using a different agent to help us in our search!

I attended Prosper's first-time homebuyer seminar last Saturday. I heard about it via a flier at an…read moreopen house I went to in Oakley. These seminars are held on the second Saturdays of the month. I am in the early stages of planning to buy a home. I know some things, but definitely not everything and was looking to learn more. The seminar was very helpful with Mark in attendance who answered many questions I had about the buying process during the presentation. He explained some of the nuances like home inspections, appraisals, warranties, etc. They also had a lender in attendance to help explain more about the lending side of things. I would encourage those looking to be informed on the process to attend one of their seminars. I appreciated their time!

Katrena prior is the best real estate agent ever. Period. 1…read more Consistent 2. Ethical 3. Enthusiastic/great energy 4. Knowledgeable 5. Patient 6. Great teacher She definitely adds warmth to this business and was extremely helpful given my limited knowledge as a first time home buyer I love my new (recently remodeled) home and I'm thankful for her subtle push to make me as competitive as possible in this market

We had no idea what we had in store when we started our journey to buy our first home in the Bay…read moreArea. Good thing we had Katrena's knowledge and humor to guide the way!! Katrena was kind, patient and helped us make sense of every detail of this crazy process, especially when we experienced some very challenging and disappointing offers. In hindsight, Katrena was our fortune teller; she promised us from the beginning that she wouldn't let us buy a home we didn't absolutely love and she was 110% right. With Katrena's expertise and professional (and moral!) support, we ended up securing a home that matched our needs more than we could have imagined. From start to end, we can't recommend Katrena and her team enough!!

Buying a home in the Bay Area is not for the faint of heart. It's easy to convince yourself you…read moreneed to research for months before you're ready to act. The best move my wife and I made was walking into the Lovewell Team's RE/MAX Accord office and sitting down with Louise in person. Louise's years of experience show immediately. She helped us cut through the noise and narrow our search to homes that would genuinely work for our growing family, and her warm, friendly guidance gave us the confidence to start bidding instead of endlessly researching. Margaret brought a depth of knowledge that would impress a general contractor. She walked us through disclosures, features, services, and what to expect at every stage -- always with individualized advice and remarkably prompt replies to every question we sent her. Katie made touring homes a genuine pleasure. Her enthusiasm and perspective as a local gave us context we never would have picked up on our own, and the attention and care she brought to every showing made us feel like her only clients. More importantly, it made us feel confident in our decisions. Together, Margaret, Katie, and Louise gave us expert guidance with patience and real support from our very first conversation through closing. We're now in a single-family home that's perfect for us and our newborn. If you're trying to navigate this market, start with the Lovewell Team. We're so glad we did.

Louise and Katie were our wonderful listing agents for our home of 27 years in San Leandro. They…read moregave us great advice and moral support to get ready to sell. They connected us with excellent contractors for both big and small projects, from the roof and interior paint, refinished floors, updated landscaping to clean windows and minor repairs. They helped our well loved home shine in a tough market, and they worked hard find us the right buyer. It took a little longer than we had hoped, but they kept at it and kept our spirits up. We sold for over our original asking price and had smooth sailing throughout the closing process. Louise and Kate are kind, thoughtful and great to work with, and they deliver! I recommend them highly.

Bad communication and irresponsible. As property owner, I pay for full management fee, but the…read moremanagement company charge all repairs to me even it's clearly a damage. I have been asking the move in inspection report many times, still did not receive until today. There is also no inspection report provided to me when renew lease. The company definitely need improve!

Susan is just an amazing property manager. Susan has been mangaing my home and doing a fantastic…read morejob. My reporting is always on time and repair costs have been very limited. Highly reccommend her.

Sold my house using Lynne and not a great experience. When they needed something to move the sale…read morealong I'd get emails and calls from multiple people in her office. However, when it came to keeping me up to date with what is happening forget about it. I'd go weeks without any communication on what was going on, but then all of a sudden they needed me to sign something and it was like the world should stop for them. At one point I was not certain that I would accept the terms of the sale and received very nasty emails from people that worked for her including telling me the other party would sue me if I backed out. It was very evident that they could care less about what was important to me or that it was a good deal for me, they wanted their commission check.

Based upon my experience with Lynne French, I would never, ever use her for a real estate…read moretransaction. When we visited the open house, she answered our questions. We had a particular question about building a pool in the backyard that she said she would get back to us on, but she did not. Not a big deal though. We ended up purchasing the home. When escrow closed and we went to move in, the sellers movers had damaged parts of the floor and other areas, but what was the most shocking was that the bookcases in the office that were advertised as built-ins by Ms. French were gone! When we contacted her about this she said it was a misunderstanding between her and her seller. Ok, those things can happen, but they certainly weren't our fault, so Ms. French or her sellers should have either put the bookcases back in, since the flyers specifically stated the bookcases were built into the office or compensate us for new bookcases. She refused. I even found bookcases that were not as nice at Costco and offered to take those instead, if they didn't want to reinstall the "built-ins." She still refused. Eventually, after much back and forth, Ms. French offered to spilt the cost of them. This is totally unacceptable. This greedy woman made a $36,750 commission on this sale, but was haggling over approximately an $850 issue. We didn't ask for anything else from the seller during escrow except for some extremely minor repairs that cost about $400. This extreme greed really showed me her true character. I will never do business with her again and I make sure any friends in Clayton that are considering using her know about this experience. There are many real estate agents that specialize in Clayton, why settle for someone who is so greedy and short-sighted?

So here's the deal:…read more If you are looking for a sleek realtor with a sleek office, then stop reading and keep walking. I don't know how to get this across other than to just keep writing and trying. Al and Mo are brothers and have owned this business for almost as long as I've been alive. They mostly sell multi-unit properties. They will never care if you walk in to use their services or not. Their clients have been with them for years and sustain their business. In other words, you can still keep walking. However, if you can get past the the fact that walking into this place is like walking into your grandma's house, you will find the most welcoming and wonderful realtor in the form of Al Khatibi that you've ever known or that you ever will know. His personality defies description. He will be your instant best friend. He will either find you that perfect home or help you to sell yours at the highest price. He may not know how to send an attachment in an email but my god that man knows everyone in Oakland. People skills over technology skills. Experience over flash. That's what got me the place I currently own---the envy of everyone I know. They don't need your business though. I just felt morally compelled to post this. However, if you do decide to check out the place, please show Al how to send an attachment. Ciao.