Mastercraft built this beautiful screened gazebo for us, which has been lauded by everyone who has…read moreseen it. Prompt, courteous, careful workers who take a lot of pride in their craft. Absolutely recommend this firm.

I reached out for the replacement of eight rotten boards on my deck. Due to my schedule I needed it…read moredone quickly. Master Craft was out the same day to provide me with an estimate and got the job done two days later which fit perfectly in my schedule! They did a really good job on a challenging aged deck and got my boards replaced at a very reasonable price. Thanks to John and his team!

They have decks down to a science. 8 week lead time. Fast installation and high quality…read morecraftsmanship. Turned out beautiful. Easy to work with.

Royal Deck resurfaced my deck this summer. My wooden deck was in bad shape despite being refinished…read morea few years ago. They did a good job setting expectations, delivered as promised and did a great job. I would use them again in a heartbeat. Pictures attached. The gazebo and patio in the pictures weren't part of the project.

Had them build us a deck on our new home in Batavia. They started in mid-December and worked…read morethrough the cold of winter finishing in mid-Feb. Brian, Omar and Luis did a great job and I think the only days they weren't out working was when it was below zero. Deck looks great and we had it done in time for the weather to start warming up. The only flaw was the lighting control that Trex provides that was bulky and in the way. After we had an electrician come and put in an outlet under the deck, they came back and moved the plug promptly and for no charge.

I can't recommend Platinum based on the errors on my recent install…read more 1) No seam tape on joists (or sealing of exposed wood holes after nails were removed). No recommendations or ideas presented. Only to say the tape wasn't included in order. Carpenter suggested I should have purchased tape. I said it wasn't offered. 2) cement step was poured at base of new steps because the new steps didn't align with the tear off staircase. Poor job, cement splash on new deck stairs. Design flaw in new stair layout caused base to become issue. Homeowner cleaned but step at base of new steps looks terrible. 3) casement window NOW blocked from fully opening. I have attempted to get Platinum to correct this flaw on design. Old staircase steps and railing did not interfere w window opening. I did not get the customer service I expected after paying $30k for a new deck surface. Btw their model is to collect $ up front print to acceptance. Using contract workers that have limited experience and equipment. Naperville homeowner July 2026

Roger and team did a great job on our deck install. We bid out to a half dozen companies and Ozone…read moreworked closely with us to adjust materials, design, and stay within our budget. The quality of work and communication through the project was excellent. Highly recommend.

These guys were awesome, the stairs to my pool look fantastic and everyone was so nice. They even…read moreput my swing back up before they left. I would Definitely recommend them for your projects.

Go elsewhere anywhere. After they finally reached out to me they refused to come take a look at…read morethe project. They asked to see other companies designs so they "could get me a ballpark". I've never heard of a place that does not want to see and measure to give a price. "They didn't want to drive 100 miles a day to give quotes". They were unresponsive, rude and unprofessional. I ended things there no reason to go forward with a place like this.

We demolished our old deck and we're looking for a company that could replace it with some sort of…read moreenclosed gazebo or screened in deck area. Someone came out within a week of us calling to set up an appointment. We went through the details of what we wanted and were told we'd get sketches of some ideas in a week to a week and a half. We didn't hear back for a month, but figured with COVID there might be some slow downs. After a month had passed, I left a message since the phone call went right to the company's answering machine, but didn't hear back. Called the designer who had originally come out about a month after that, but also got sent to voicemail. Six months later and another two messages and still no response. Apparently they did not want to work on such a large project.

It was written in our contract that our previous patio would be demolished and removed. Instead of…read moreremoving the patio they built our deck on top of the demolished patio. Once they received payment they will not reply back. Also Matt Rudig messed up our scheduling and put us in the winter instead of the spring. He felt bad about his mistake and promised a 100 dollar gift card for our trouble which was never received. The lead foreman Rob was contacted about finishing our steps but never came by to finish the job completely after payment received. This place has terrible customer service. The deck itself was built very nice but the lies about the process is terrible when you spend 45K.

I hired Platinum Decking to install an 18 x 16 raised Trex deck behind my house. From the initial…read morecontact with samples and ideas, they were able to make my needs a reality. We chose to have a winter build, and the work crew was present in below zero temperatures and snow to complete the job. Austin came out to make sure that our plans were in accordance with the Village, and Matt and his crew went the extra mile to make sure that the deck was built without a hitch. We are excited to have the project completed so that we can enjoy the space this Spring. I highly recommend Platinum Decking for you project.

This company refused to complete our three 3d renderings because we were so disappointed, shocked,…read moreand had safety concerns about the first rendering. Kristen, the wife of the owner, became belligerent, threatening us with a lawsuit if we reviewed them. They have only done one rendering, refusing to comply with a signed contract to complete the next two that are in the contract. They also refuse to reimburse any of the $699 we paid, even though they refuse to complete what was agreed upon in the signed contract. The BBB took this complaint, but as this company has done with the other complaints, they refuse to respond. I would stay clear of this company. The first rendering did not have proper posts that would even support the deck we wanted built. It looked like a kid did the rendering and they said it was because it was the first one. Well, I expected the first one to knock us off our feet since it was $699 and that it would only need a few tweaks. Instead it raised red flags. They should have been embarrassed to send it to us. Also, need to mention that Kristen inflates the price unjustifiably. Also wanted to note that it is not illegal to write a review of a company.

I have to question the positive reviews of Decked Out Builders LLC and here is why:…read more First, reviews are very short with at most a few sentences, there is no detail. Second, reviews are brimming over with superlatives like "very responsive", "amazing company", "could not be happier", "transforming our old deck into a masterpiece!", "They pride themselves in QUALITY work and it shows!" (notice the exclamation points for grandiosity). The "reviews" are a bit too positive to reflect the real world. NOTE that "could not be happier" vernacular was used in 2 reviews - Brian W. Oct 5, 2022 (San Francisco ? ? ?), and Jennifer B May 22, 2022 - which is pretty suspicious, perhaps written by Kristen Miller Bull Valley IL. Third, statements totally contradict my experience, like "Kristen and Tony were very responsive in answering all of our questions" where my experience was the exact opposite. "The entire process was smooth", while our reality was opposite because it was like pulling teeth with Kristen, "Incredibly helpful in making design choices", which is the real world means very high-priced add-ons that empty your wallet. Fourth, the "rah, rah" statements like "Don't hesitate and call Decked Out Builders for your next home project." which are over the top. and once again, use of the same vernacular by another "review" which said "Don't hesitate to call them!" Jennifer B who used the same vernacular as Mike R. NOTE: Through use of repetitive comments it appears that Brian W, Jennifer B, and Mike R are likely all the same person, or written by one. A scam has been presented to Yelp by one person impersonating others for the purpose of pumping up the reviews. Even if it occurred on 3 different accounts the writing was by one person. No company gets all positive reviews because that doesn't reflect society.

The crew here is TOP NOTCH. Frank, the owner, really knows his stuff and takes the time to plan and…read morebuild exactly what you want. We didn't purchase anything the first year we spoke with them, because we couldn't figure out what we wanted given our town's deck restrictions. The next year, we called up Frank and he was just as friendly to continue the conversation. Now, we LOVE the Trex deck they built, and I'd recommend them to close family.

Non responsive- don't waste your time. Communication is Non Existent. If you're looking to…read more build a new deck, look elsewhere. Workmanship looks good, but the commitment is missing.