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    Decks & Docks Fort Walton Beach

    5.0 (1 review)
    Closed 7:00 am - 5:00 pm

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    3 years ago

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    Lowe's Home Improvement

    Lowe's Home Improvement

    (45 reviews)

    I would like to recognize Matthew Kempton at Lowe's for providing exceptional customer service…read more While working on an outdoor landscaping project, Matthew was attentive, knowledgeable, patient, and professional. He answered all of my questions, listened carefully to my needs, and helped me make informed decisions without making me feel rushed or pressured. What stood out most was his genuine willingness to help and commitment to ensuring I understood my options. His kindness, attention to detail, and outstanding customer care made a potentially overwhelming project easy and enjoyable. Employees like Matthew are a tremendous asset to Lowe's. Because of Matthew's exceptional service, I will continue to shop at Lowe's and highly recommend both Lowe's and Matthew to anyone seeking help with home improvement or outdoor projects. He exceeded my expectations and provided one of the best customer service experiences I have had in a long time. Thank you, Matthew, for your dedication, professionalism, and outstanding support. Five stars, without hesitation!

    very unprofessional, Lacking courtesy and or gratitude…read moreCustomer service was extremely disappointing. Every individual I interacted with--from the two front-line counter employees to the assistant manager and manager--gave the impression that returning a product was an inconvenience to them rather than part of serving the customer. What I found most concerning was hearing staff openly discuss, within earshot, how inconvenient it was to assist a customer while I was standing there. That level of professionalism and customer care was disappointing and left a very poor impression.

    Racetrack Ace Hardware

    Racetrack Ace Hardware

    (7 reviews)

    I've been to this store twice and was not disappointed! We needed a USB-C to 3.5mm headphone…read moreadapter for my daughter's Christmas present. I had called before stopping by because my husband said "they won't have what we need." But I had come by once before and knew they had a huge variety of things in stock. The man answered the phone and said they had a variety of those, that could work. We parked and walked in and a man stepped out from the back immediately and said, " you're looking for the aux cord?" And of course we were. He led us to the aisle where we found what we needed. A few moments later another man came by and asked if we needed help with anything? It had not even been 5 minutes. He explained they had a variety of things as they also take suggestions from shoppers for what to stock and he offered to order anything they didn't and let us know they have truck come twice a week! If you're looking for a local place to shop for the people in your life that like to fix things or for the teenage that's driving her first beater car, then look no further! Love this place.

    I placed an online order and I received an email with instructions once it was ready for pick up…read more Clicked the link to pick it up as instructed when I was on my way, and on arrival called the phone number in the email to have the item brought out (offered in the email). The woman who answered gave a "thanks for calling Ace Hardware my name is ____." I said hi, I have an online order for pickup and told her what the item was and my name. Her exact response was "what about it"? I again said I'm just calling as the email instructed for pickup. She then says "well you gotta come in, duh". I asked about having it brought out as the instructions stated and she said " well you gotta sign so you gotta come in". Apparently the email gives customers bad instructions and rude cashiers get annoyed when you follow them. For the record, I bought a $420 lawnmower, not a $40 hammer. This is what supporting locally owned businesses gets you. Oh well, there's a Home Depot, Lowe's, and Ace Hardware here....Home Depot is closer anyway.

    Decks & Docks Fort Walton Beach - buildingsupplies - Updated June 2026

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