Not at all happy with advice or service I was provided…read more I should've looked at the Consumer Reports issue where they recently rated Costco as the absolute best place to buy hearing aids. Great service , products and matching of customer needs to those products. I was very unhappy with Listening Stack. I am very pleased with the Costco product and service.

I ordered one hearing aid from Listening Stack due to a recent ear injury from snorkeling and…read moresubsequent surgeries. I have tinnitus and issues hearing high frequencies. It took a long time to adjust to my new state of being but my hearing aid has made such a difference. Justin was very thoughtful and understanding of my issues and helped me with adjustments as I dealt with increased tinnitus and challenges in different hearing environments. His office assistant is also very responsive and professional. I would recommend them to anyone in Santa Cruz who already has a prescription and just needs help for unique situations of tinnitus and mild hearing loss.

We've been going to SC EN&T Medical Group at 550 Water St. in Santa Cruz for several years for our…read moremother who will be 100 years old in just a few months. On April 14th I called because the tip of the hearing aid got stuck in my mother's ear. It usually takes 5-10 minutes for them to remove the piece. The hearing aid also needed a minor repair which also normally takes just 5-10 minutes. I called at 9:15 and left a message explaining the issue, but didn't receive a call back. I called again at 10:30 and the receptionist told me she would call us back. By 1:00 we hadn't heard from them so I had to take my mother to Sutter Urgent Care which took two hours. By the end of the day, we still had not heard from SC EN&T Medical Group. The next day, I took the hearing aid into the Water St. location for the repair. While I was trying to explain what needed to be done to one person, the receptionist who I talked to on the phone the previous day interrupted and claimed she tried to call us back. Well, we all know our cell phones provide a list of incoming and outgoing calls and none of the three phone numbers (mine, my sister's, or my mother's) shows a call from SC EN&T and no message was left. This review gets two stars only because the woman who helped me when I dropped off the hearing aid for repair (I think "Molly") was gracious, ready to listen, and it was ready to be picked up within an hour after I dropped it off. I understand the office is busy and people need to wait in line for service, but at the same time, consideration should be given when you know you have a 100 year-old client with a problem that can be fixed in 5-10 minutes. Instead, we had to go to Urgent Care where our mother was potentially exposed to sick people and falling asleep in the waiting room. I also do not appreciate being interrupted while I'm trying to explain a concern. Be respectful.

Where do I start. I…read morehave a referral for my kid. I received a call to schedule an appt. I specifically asked, working in medical background as a nurse, to check our insurance to confirm we are in network. She did, confirmed my insurance and then also confirmed they are in network. So.. 3 hours later, I receive a call letting me know that for my upcoming appt, my insurance is not in network and the office wanted to let me know. So I responded and said, that's strange as I specifically had your coworker who made the appt, check our insurance while I was on the phone. The lady said that she's the only one that checks insurance. After letting her know that I'm in the medical field and that's not how that works, and usually when a referral is sent the doctors office checks insurance before phoning the patient to schedule the appt and that I could've spent the last 3 hours looking for an alternative place for our serious issue we were benign seen the following day for. Horrible horrible horrible office with horrible staff. Delaying a pediatric patient the needed imaging to rule out cancer because of your incompetent staff. The 2nd lady that phone me to inform me they do not accept our insurance admitted the first last that phoned me needs more training. From reviews.. it seems the entire office does. You're here for the damn patients, remember that.

Donelle has been fantastic! She wants to make sure I have the best hearing experience with my…read morehearing aids. I was able to try three different hearing aids before making a commitment. Donelle even made molds for the opening to my ear canal to make sure the receiver fits properly in my ear. I highly recommend Donelle!

It is now called hearing by Manny. Manny was well informed about various premium hearing aid…read moreoptions and technologies from companies like Oticon & Phonak which are not sold at Costco and offer hearing solutions which Costco cannot sell. It was an education to learn that Costco cannot sell at a great price that solves hearing issues for the majority of customers, but Manny and other audiologists are only ones that can sell the Best technology, I needed that so I had to pay more than something that wasn't working for me. Manny was an authorize ld Zip hearing center and I saved $1200 from other private audiologists that are authorized to sell the best technologies available. I'm very happy & more important, my wife is happy I can hear her again . I am no longer repeating the phrase " What did you say"

I'm a senior citizen and wheelchair bound. I'm able to drive myself to appointments, unload my…read morewheelchair, and wheel myself inside. However, I need assistance loading my chair back into my car after the appointment. That seems like a reasonable accommodation, but I've had recent appointments at three different PAMF locations in Santa Cruz County and in every case I've ben told they'd love to help but can't because it's against policy. My pharmacy, my dentist, Dignity Health, my hairdresser, UPS, and many local shops don't hesitate to provide this service. I'm shocked and frustrated that PAMF does not.

This review is for the OBGYN office on on Soquel, across the street from the birth center…read more I gave birth at the birth center across the street from my OBGYN, Dr. Oderman, who is fantastic. About 3 months after giving birth my breastmilk supply suddenly and without any reason that I could identify almost completely dried up over a 2 day period. I immediately worked with the lactation center where I delivered, they were great and my milk supply came back about 70%. However every-time I backed off on pumping between feedings or slept through the night my supply would drop drastically. Exhausted I sent an urgent email to my OBGYN care team explaining my ongoing issue with my supply. My OB was booked so they scheduled me to see a NP/Midwife. During our appointment I made it clear that my delivery was fantastic, everything had been absolutely perfect for the last few months. I then tried to figure out how the system worked and where the red tape was so that I could be seen by a specialist asap, have tests done, whatever it took to rebuild my supply and fix the problem. I asked questions like "what if I go to the ER, can I check myself into the hospital, will my doctor admit me to the hospital, what if I say I'm suicidal and go to a mental hospital, what if I refuse to leave the office until someone agrees to helps me...". I made it clear that I didn't have postpartum depression or any mental illness issues but that I needed help, immediately, not in 2-3 months, because I couldn't figure out what the problem was on my own and the pumping routine was wearing me down. The NP/Midwife, named Sarah Flores, asked me if I was on anti depressants or anti anxiety meds. I said no, I don't need them I'm not depressed. She asked me if I had Covid.. She made ZERO attempt to figure out what may have been causing my supply problem, made ZERO recommendations. It was as if she didn't know or care why I was there in the first place. She literally offered no insight, advice, or had any discussion with me whatsoever about lactation. After making it clear that under no circumstances would I be receiving help anytime soon I began to cry out of frustration while holding my 3 month old baby. While loading my child into the carseat she ended my appointment by asking me if I was in therapy!! I looked at her and said, "I don't need therapy". She smiled and said in a high pitched voice "ok". I looked at her again and said "there is nothing wrong with my mind", she replied with the same condescending smirk and voice "ok". - The notes she made in my chart are so deceptively edited it is truly breathtaking, any propaganda organization would happily hire her. I found out today from my insurance company that she coded the diagnosis for that appointment as "Anxiety", so my insurance wont be covering it. Keep in mind, I emailed the office saying clearly that the issue was Lactation, it's in writing. The appointment was booked for Lactation. I went in to my OBGYN's office desperate for help with my milk supply and was humiliated, treated like some hysterical postpartum nut-job, then left with a diagnosis of mental illness. Absolutely disgusting, PAMF/Sutter should be embarrassed. I'll never go to another dr. appointment without a witness ever again.

We have been miracle ear customers for a couple of years now, and really appreciate their customer…read moreservice and family approach. We live in Florida, but were visiting the Monterey Peninsula in California. We inadvertently left our hearing aid charger at home. Penny and Brian at the hearing aid store on Caldwell in Soquel provided us fantastic service by loaning us a charger to use while we're in the local area, and return it on our way back to the airport. I didn't have much hope for a solution when I called them, but was overwhelmed by their helpful assistance. Penny also did a cleaning and filter exchange while we were there. The hearing aids work great, but Miracle ear is unbeatable when it comes to helpful customer service.

I've been very happy with the help I've gotten through Miracle Ear. The staff have been very…read morehelpful and friendly. The hearing aids have performed very well.

Unlike many offices Donelle carries all the major Hearing Aid brands. She has a well-earned…read morereputation for being knowledgeable and kind and I found her very easy to work with. Her many years of experience make her a valuable resource for all things relating to hearing loss. Highly recommend her!

Dr. Hetzler saved my Son today. He's Amazing! My son was in terrible misery dealing with an abscess…read moreon his tonsil. Dr. Hetzler was so caring , kind, patient , compassionate and extremely detailed and thorough. After 9 days of of feeling awful my son was able to break a smile tonight and he said "Mom, I can't believe it but I'm already starting to feel a bit better". My heart was so happy for him. We are so grateful for Dr. Hetzler, he is extremely skilled, talented and so so nice ! What a great guy! We were super lucky to have him today !

I don't know why he gets good reviews or most doctors with PAMF these days. If you have an…read moreemergency you shouldn't have to wait 6 months for an appt. And to be told to get a referral from your PCP or Urgent Care is not acceptable. Today I had a serious hearing problem and this is what i was told. Not acceptable.

I have been very pleased with the expertise and professionalism from the provider, Barry Nabors and…read morehis staff. He gave me an in depth audio test and explained in very understandable terms what it showed. We then discussed hearing aids. I had several brands recommended to me from friends and he was willing to discuss all of them. I ended up getting the most recommended hearing aids from my friends and Barry had them available the next day. I have been back for adjustments and education on how to care for and use the aids and when, through my own error, needed an adjustment quickly, Barry squeezed me into his busy schedule the next morning. I will be returning after using the aids with any concerns or adjustments I might need and was encouraged to come back whenever I have a need. I'm extremely pleased with my experience with Hearinglife in Santa Cruz

This was a great place to get my hearing checked and get hearing aids. They are super helpful and…read morefriendly. The process was educational and focus was in meeting my needs and really listening. They assist whenever adjustments are needed. Best experience

This is the worst provider we have ever seen in the whole Bay Area. He doesn't listen to any of his…read morepatients. I am so very happy that my husband and I both fired him!!! All he cares about is greed and making more money. We had to go to him because of True Hearing as he's a provider for them. As a result, I had throbbing in my ears and his hearing aids would not stay in my ears. We both are so much happier and better off now that he's out of our lives!!! We're both going to new providers now. Do yourself a huge favor and go to someone else other than this LOSER!

Top-notch service. Professional assessment, supportive atmosphere, personalized after-care. In…read morethese uncertain times, it's great to feel safe, seen, and supported. The free mask was a welcome added bonus.

I am deeply disappointed with the care I received at this urgent care. When my rapid strep throat…read moretest came back negative, the nurse practitioner immediately framed the situation as "it must be gonorrhea or chlamydia" and started me on STI treatment, presenting it as the only explanation. When I specifically asked if it could be something else, she essentially said no. This was not only inaccurate but also incredibly irresponsible. What should have been said was something like: "Because the rapid test is negative, I'll start you on antibiotics that cover different possibilities, including STIs, while we wait for the lab swab to come back. It may turn out to be another bacterial cause, such as tonsillitis, which won't show up on today's rapid test. Let's cover our bases until we know for sure." That would have been professional, accurate, and safe. Instead, I left the clinic believing I had an STI and accused my partner of giving it to me. This created serious and unnecessary distress and could have had lasting consequences for my relationship. Days later, I got my lab results back -- I do not have an STI. What I actually had was a severe case of tonsillitis caused by another bacterium. All of this happened while I was so ill that I hadn't eaten in two days and fainted in the exam room. For a provider to so confidently and incorrectly declare an STI, without caveats or confirmation, was not just careless -- it was unprofessional and potentially harmful. Clinicians have a responsibility to frame uncertain situations with caution and balance, especially when the social implications are so high. This experience fell far short of that standard.

I recently had my first appointment at DOD Soquel location & everything went smoothly! From…read morescheduling my appointment to arrival & receiving exam results quickly. Everyone was very nice from the front desk to the nurse practitioner I was seen by. I highly recommend this location.