It's fine; it's a train station. There's a coffee shop inside, Brew Coffee Lab, which is fantastic…read more(try the croffle). The interior is not a bad size so that's nice for when it's cold outside (or super hot, I suppose). There's also a bathroom so that's a great plus. They have anti-homeless seating in here--the benches have little metal dividers along them so that you can't lie down on the benches. I didn't know that Des Plaines was a hotbed for homelessness, but also am disgusted by any operation that uses anti-homeless architecture. I don't know if it's Metra or Des Plaines that's responsible for it but just not a good look.

I love the Metra, I really do. I ride the Metra every day from the city to Des Plaines. It's not…read morelike riding the "L" or a CTA bus; it's clean, doesn't smell like puke and there are fewer creepy passengers. You almost always get a seat, and the cars are properly heated in the winter and cooled in the summer. I highly recommend riding Metra if you can. Anyway, onto the Des Plaines Metra Station itself. This station is also a Pace bus depot, so it's convenient if you use both forms of transit. I've been to a couple Metra stations, and this one is pretty nice by comparison. It's a decent size with about four large benches inside for seating. There's also a convenience stand that sells coffee, drinks and snacks, and there are two restrooms. There is an attendant on duty to sell Metra tickets, but she is a little hit or miss. Sometimes she's really nice and friendly, and other times she's cranky and seems annoyed when you want to buy a ticket. It also seems like she takes a lot of breaks. She'll put up the "back in 10 minutes" sign and not be back in 10 minutes. Metra has finally started excepting credit cards at some of its stations, but not yet in Des Plaines, which is super annoying. You either have to pay in cash or write a check. Considering the moody ticket attendant and Metra's inability to adapt to technology, I highly recommend ordering your tickets online. Overall, I think riding Metra is a great value. The Des Plaines Metra station is clean and has a nice waiting area and snack stand inside.

I stumbled on the yelp reviews and realized they haven't been updated in years…read more It's an all new station. Heated well in winter and cooled in summer. Electric is available for charging and it's always spotless and clean smelling. I think it's cleaned almost daily. One of the best Metra stops now.

Within walking distance of my house, so 4/5 stars…read more Could be a smidge cleaner, but it a heavily trafficked Metra station.

This has always been my airport of choice when given an option of airline hubs for multi-leg…read moreflights. It has also been my choice for international departures when possible, specifically Hong Kong. The size of the airport is easy to navigate and less than an hour flight from my smaller local airport, which usually makes it an affordable option in comparison to Atlanta and New York. During my most recent trips, the airport terminals visited were usually Terminal 1 and 2. All of the elevators, escalators, and moving sidewalks were fully functional. I wish there were more food options during the longer layovers, but it wasn't a dealbreaker.

This airport is big. Big and overwhelming. But my wife enjoyed it. She found it exciting. I found…read moreit still stuck in the 90s, à la "Home Alone." But I digress. The good thing about O'Hare is that it is a major hub for flights, both domestic and international, since it sits in the middle of the country. Of course, getting to downtown Chicago or coming from there can be a challenge, depending on when you're traveling. The Chicago Thruway traffic can be a fright, where you will be on the road for anywhere from 50 minutes to 90 minutes. Coming from Fort Lauderdale, Florida, direct flights to Chicago are plentiful, so getting there is a breeze unless there's a blizzard or some other disastrous weather pattern that may lead to permanent doom. Fortunately, that wasn't the case on our flight earlier this month. Now, reaching the baggage claim can be a bit of a walk, and even more so if you don't know where to find the area to pick up your ride share. That can be incredibly confusing, since it's on the Departures level, not the Arrivals level. The food vendors are not that great if you are gluten-free, like my wife is. For me, I found a spot with Chicago dogs and deep dish, which I enjoyed one more time before boarding our flight back to Fort Lauderdale. For as large and important as O'Hare is as a hub, the terminals and gate seating areas are at least 20 years out of date. But it still works as a major airport, with flights going in and out at all hours of the day.

Horrible service! No wonder they don't have a website or a review on Yelp…read more My review is going to take some time, but hopefully I can help someone from falling into the same trap as I did. My husband saw their ad at a train station and the prices seemed too good to be true. We travel quite a bit and cabs can be really expensive, so I decided to call them to get a quote. At first they were prompt in answering and gave me a quote of $25 from Schaumburg to O'hare (can't beat that price). My first trip, they were excellent and came at the right time to pick me up. Judging from the service, I decided to order a return trip from the airport. This is where it starts getting tricky. They don't come into the Taxi lane to pick me up, but come to the general line. When I asked the driver he says "the taxi line was too busy".. and I know cabs aren't allowed in the general lane. The second thing that made me suspect that this is a fraud business was that they have no I-pass and they have to throw coins into the toll basket (what a waste of time!). Wait..there's more. They don't accept credit cards so you better have cash on hand coz they don't tell you that when you book a cab. (does that sound suspicious to you?? It did to me!) Now coming to the most interesting part of this terrible business. I asked for a pick up from Schaumburg at 3.30 pm as I had a 5.30 flight. They confirm my pick up but the driver comes at 4 pm!! I kept calling the main line to find out where my cab was and noone would pick up or reply to my text messages. I call another company for a last minute cab and this driver comes like a king at 4 pm and offers no apology. When I yell at him, he just jokes and says "next time during peak time remember to order a cab 30 mins earlier". Really??? Thanks for telling me that now, when I'm about to miss my flight. Thankfully I barely made it to my flight. Oh! another thing about this "great" business. They don't give you the drivers number or have the driver call you when he gets to the pick-up destination. So you have to keep checking if the driver is outside your home, or keep a close look-out for the cab at the airport (can you imagine how hard that can be will the thousand cab's there!) Coming to my final point of frustration..and none of the above ones beat this one. I called a day earlier to schedule a pick up from the airport. The lady takes all my details and says the driver will be ready around 8:30 to pick me up. She tells me to give the central number a call when I get my luggage and am ready for the flight. So accordingly, I called the number at 8.30 pm. NO ANSWER! I think they're on another call so I call back 5 mins later. The phone goes directly into voicemail. I call for the next half hour, leave a voicemail, multiple text messages and an email..But no reply to anything. So we called a more reliable company and ordered another pick-up. It's been over a week since then and I haven't even got an apology for the terrible service. One thing I'm sure of is that I'll never use this business again! I'm sorry for such a long rant, but something has to be said about this fraud of a business. Don't fall for their low prices as they aren't reliable at all!

We used ECHO to move our party of 9 from O'Hare to Milwaukee, and a few days later from Milwaukee…read moreback into Mid town Chicago. We had booked the big Transit vans because we had a mountain of luggage. The service was impeccable. On time both times, the driver was polite & helpful and vans were spotless. During our trip I had to make some changes to pick up times which were made without any issue. ECHO is by far the best service I have ever used, I cannot say enough good things about them. You are the best.

This was my first time utilizing Echo's service. The previous reviews did not disappoint…read more The service was excellent. The driver was early, friendly, and there was plenty of room for our luggage. I would certainly recommend them for anyone that needs an airport transfer, or any service.

Lots of parking around this location and very convenient to access, especially in conjunction with…read morethe public library. Staff here are very kind and helpful.

Booked this group for the National restaurant show and they were EXCELLENT to work with. All the…read moredrivers are very professional and the cars are clean and beautifully maintained. They even worked with us to push our ride back at the last minute because our plane was delayed. I would HIGHLY recommend their services to anyone who needs a driver in the Chicago area.

DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCE!! This was literally the worst experience I've ever…read morehad with a "professional" driver. From even initially booking the limo, to confirming the trip to being picked up, the ride itself and the drop off- everything and everyone involved including the manager Yani and the driver who refused to tell us his name- were unprofessional and the worst service I've ever had. I initially booked the limo with the manger Yani over the phone whose English was not great. Neither was the drivers. We scheduled the limo to pick us up at 10 PM at a Christmas Eve party and organized it to drive us home (~30 min). The driver counsel find us, sent emails in caps lock yelling at us that we were unorganized, asking for the correct address, when we had already given it to him...keep in mind he was also calling/emailing us 20-30 min early when no one was ready to leave yet as we had scheduled the ride for 10 PM. I had to walk all the way to a different address in the snow because they climber fifure out where to pick us up then he wouldn't even come up to the house because it was in an alley so my family and I (9 of us including a small child) had to carry all of our presents in the snow to a different house so that we could access the limo. The driver had a terrible attitude throwing our gifts carelessly in the trunk. His English was not good either. We asked out how to play music and he huffed and puffed as if we were annoying him (what did we pay for???). Then we start driving and we notice we're a few blocks away from our home in the city and the limo just stops in the middle of the street. There's a speed bump and said the limo can't go over it. We said ok fine, but we are 4-5 blocks from our destination, have tons of stuff to carry and don't want to walk in the snow. He told us to get out, came around to my door, opened it aggressively and all my stuff fell out of my purse, my Christmas gift that was a candle broke all over the street, he continued to yell get out to my whole family. My son started crying saying he was terrified and scared of the driver who kept yelling at us. We suggested he take us a different route where there were no speed bumps to get us closer to the destination, he REFUSED. We asked to speak to his manager who we spoke to on the phone, YANI again who wouldn't give us his last name nor his drivers first or last name. The whole thing was SO SKETCHY!!! Half us of, cold and tired, decided to get out and just walk the few blocks with all our gifts and the other half still try to deal with this driver. My sister cut her whole hand open on the candle that the driver broke by opening up the door and ordering us out of the limo in the middle of the street. As she's bleeding the driver continues to order the rest of us out, slams the door on her bleeding everywhere and finally leaves half my family in the snow to walk home. We will be filing a formal complaint and demanding our $200 back. This company ruined our Christmas Eve. DO NOT USE.

The operator hung up on me on purpose because I didn't understand what he said because his English…read morewasn't clear. I asked him to repeat the fare and he hung up. Never doing business with these guys!

The "service" sucks--engage them at your own risk. I contracted for them to pick my wife and I up…read moreat Chicago Midway and take us to Union Station to catch a connecting train. I scanned their hokey contract and emailed it back to them three nights before departing and paid their deposit fee. A woman called me the night before we arrived in Chicago asking about the contract. I told her I had already emailed it to them and paid the deposit and I had no way of doing it again on such short notice but would be happy to sign it again when the car arrived the next morning. When they never arrived at Midway, I called the service and she said "We won't send a car without the contract...." Gee thanks, scumbags--you can't operate your own email/business and then don't have the courtesy to let me know you're not coming but take my money in the meantime? Think again, losers......I reversed the charges and they can forget about ever seeing a dime from me and, hopefully, anyone else foolish enough to patronize their pathetic and seedy operating-out-of-a-phone-booth company.

So these bastards signed me up for an Uber One account without my permission…read more Here's what happened: I was trying to place an early morning coffee order with GrubHub. My browser suggested Uber, and I was half-awake and uncaffeinated, so I clicked through to Uber and started to enter my GrubHub login info. By the time I realized my mistake, Uber had my email. But I hadn't given them my credit card. Which raises a troubling question: If they really erased my data -- as they said they did when I deleted my account earlier -- how were they able to sign me up for Uber One and start billing me? When I read the email congratulating me on my Uber One membership, I was livid. Had to spend the next half hour trying to cancel, because of course, you can't talk to an agent. I'll double down on what I said earlier. This is a shady company. They're too cheap to invest in customer service, and they operate right on the borderline between crooked and legal. Don't trust them.

I tried to rent a car through uber, they do third-party reservations for car rental businesses…read more Paid in advance. When I went to pick up the vehicle, turns out the business doesnt rent to locals. So I could not rent the car. I asked them for my money back and they said I needed to go through the third party I used to make the reservation, which would be Uber. Uber is refusing to refund the money. They kept repeating that the rental company doesn't rent to locals. Ok, fine, I know that now. However, I DID NOT TAKE POSSESSION OF THE CAR OR USE IT. Therefore I am owed my money back for a car I did not pick up or use. There is nothing in the terms and services that stated the money is non refundable. It's a simple concept: I paid for a service that was not rendered therefore I get my money back. Uber did nothing but just tell me "their T&C says they do not rent to locals" and then tell me to have a nice day. I'm not trying to argue to use the car. I'm arguing that Uber doesn't get to keep my money for something that wasn't used. They've been ignoring me since their last "have a nice day" on the 18th. I've been sending emails almost every day since then and all of them have been ignored. They keep your money when they should refund it, and then they think ignoring you will make you drop it. Give me my money back.