I got a quote and though I didn't accept the bid we got talking about the project and I later let…read morethem know of needing to have the bathroom floor done. They gave me a positive response on what it would cost and I gladly accepted. Very punctual and professional and completed the job in less than 3 hrs. Perfect in every way. Highly recommend

They were hired through Home Depot to install a new water heater for me. My service window was…read more10am-12pm. No answer from them at 12:12pm. Had to reach out. Then decided to tell me that they are running behind. Could not give me an update to when. 1:54pm still nothing. Had to call Home Depot and ask what is going on. 2:59pm at my house with no heads up. Upset that no one is home now. Finally called me and I told them I will be back in 30 mins. They came inside and tried to tell me I needed all of these things. Told them I didn't need them and they said then we can't do the install. Ask the guy to leave and he did. The best part was he said it would take 6 hours to do the job and drain the old tank. Now I know why they are behind.

Joel installed my furnace today and walked me through the installation process and how to work it…read moreall. Very happy with his professionalism and with everyone I have delt with in this process. I will be sure to recommend Joel to anyone that needs a furnace or air.

We got the best and reliable installation frow ACE Heating and cooling in Two days from JOEL and…read moreKWANE and never I repeat never heard from anyone until it came time to show us how to use the thermostat. Our furnace was in crawl space and JOEL had it done no complaints EXCELLENT GROUP OF GUYS ,KUDOS!

The annual service for my A/C was very thorough, and during the technician's visit, they checked…read morethe furnace and discovered a cracked heat exchanger that might have existed since the severe winter of 2025-26. I promptly arranged for repairs, as I occasionally use the furnace on cooler nights, even when daytime temperatures don't require it. Unfortunately, the first appointment was canceled at the last minute, and the second appointment couldn't be completed because the new heat exchanger arrived damaged, necessitating a reorder. Additionally, I was overcharged for cleaning the blower, which wasn't performed due to the heat exchanger issue. I'm still awaiting a refund and am uncertain about when the furnace repairs will be finished. This situation could have been managed more effectively, and I hope everything gets resolved soon. I will post an update when everything is completed as requested.

My wife and I are both in our sixties and contracted with Extreme Heating and Air in July to…read moreinstall a mini split system in our family room. My wife has asthma and other breathing issues as well as an aneurism. This unit was supposed to help alleviate her breathing issues on very hot and/or cold days. This has been nothing short of a fiasco. Minutes after the technician left, it began leaking water all over the floor. The tech 'forgot' to check the drain hose and had to come back out to repair it within hours. Only days later, we had to call them back out because it ceased to cool during one of the hottest days of the year. After sending multiple technicians, it was determined that all the coolant had leaked out because of an improper flange installation on the outside unit. The next issue was a faulty flange on the inside unit which, again, leaked coolant. After that repair, it still has failed to work, this time when we tried to heat the room during the recent cold spells. Same story, no coolant, only this time supposedly a manufacturing defect. After six months of this, I'm still waiting for some kind of resolution. After weeks of inquiries as to the status of the repairs/replacement, I can't get them to return my phone calls despite repeated promises to do so.

Lately I have used 5 different Plumbing companies. Three were good and two that promised quick…read moreservice were not. I have learned to always get more than one quote. The job was to replace a broken pipe between the well and the house. It involved cutting up the concrete patio. They also replaced the little galvanized plumbing we had left and put in a new pressure tank. What I particularly liked about Five Star was the quality of work and that fact that they had a person, Jacob, that followed up and made sure that work progressed and was done to my satisfaction. I view that as a good quality control. I also liked the fact that they were the lowest cost by far. Would recommend that to any friends.

Kyle was amazing!!!!!!!!! He went above and beyond what was needed! Our job was outside his scope…read moreof practice and he made the calls for me and had the right people scheduled to Come out! I cannot say enough amazing things about him!!!! Also, Lexie on dispatch took my call, had me scheduled the next day! She went above and beyond preparing me for the steps leading to Kyle's arrival including notifying me that he was on his way!!!! This is how customer service is done you all!

We have a home warranty, and they were the ones who came to fix our garbage disposal problem, which…read morethey did but now we have a leak in our crawl space, and they kept cancelling coming out here to look at it saying we are not in their area. Not sure how one we week we are and the next we aren't not like the house moved anywhere. Apparently based on reviews not the first person they have done this to. Haven't been able to properly use water for over a week now and with a family member with cancer that's not good. If you're looking for someone reliable that you know will come out when you need them, I wouldn't count on these guys.

Had a new HVAC system installed, 2 mos later thought something was wrong with unit..ctc since I…read morefigured it's under warranty but since nothing was wrong with unit I was still charged the 99usd house call

David A. "Fantastic service- I highly recommend Raffoul HVAC as they are honest hard working and…read morereasonable."

Quick to respond, reasonable pricing and extremely professional. I am very happy with the service I…read morereceived from Mr. Raffoul, will use again!

Thank you very much for your quick response on getting our hot water heater back in service and…read moreexplaining what you had do to fix the problem. I would also like to thank you for checking out our central air unit today and confirming that it is running the way it should with no issues. I will refer your services to everyone that I hear of with a plumbing, heating, air conditioning or electrical issues. Thank you Robert Wiesman

Had them out on August 27, 2024. They seemed like good people with a good work ethic. Agreed to do…read moresome work on connecting a generator to house propane supply, they needed to order some parts and would get back to me with a quote. On September 5, 2024 they asked some questions to purchase fittings and said they would have the quote the next day. After waiting, I asked about status on October 24, 2024. Response was "Who is this and price for what?" I told him and they said they thought they sent it and would get it right out. On November 7, 2024 I reached back out and asked about the quote again. They said they would have to come back out to look at everything again because it has been so long along with some other comments. I told them I was going to just do it myself at this point. I cannot comment on their work because I never got to that point. The people were nice but that does not help me with the reason I contacted them in the 1st place. I cannot say if this is a one-off or not but it is something that should be known. 10 weeks of my time wasted when I could have been looking for someone else to do the work.