This used to be a decent gas station until recently. The guys who worked there were very friendly and the station is near my home so I was a frequent customer. Recently I had encounters with a new staff member, a woman, who was very rude to me. She refused to give me air for my tires even after I got gas. She claimed to not know how to operate the air. I ended up deflating my tire more and had to go to another gas station, it nearly spoiled my day. I stopped going to that gas station after that. Tonight my spouse described the same problem apparently with the same attendant, and ended up going to a different gas station. Now I've seen other complaints about a female attendant. Arco please replace this employee so I can start using the gas station near my house again. read more

Unable to use cash to pump gas. The attending lady was condescending about it as well saying how I'd be an inconvenience to her by "wiping her out" read more

This place has greatly improved over the years! It was widely considered a rip-off for the longest time, likely due to its proximity to Highway 1 driving through town. These days the prices are extremely competitive, being less expensive than many other places around the area. Everything looks freshly remodeled, including the pumps and convenience store. There were window washers, liquid, AND paper towels fully stocked at all pumps for use. There is an option to save a few cents per gallon if paying via cash, but you CAN pay with debit/credit. Years ago, Arco only accepted debit cards and charged a solid fee. This is not the same crappy, overpriced gas station it used to be. Come see for yourself! read more

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The people that work in the office at this gas station couldn't be more rude. I've had various exchanges with various people that work there. Today I had dealings with DREW. I picked up the hose to put it into my gas receptacle and a bunch of gas came out on my open sandaled foot and all over my car and on the ground. I went in the office to ask if I could get something to clean my foot and shoe off with because gas is toxic. He told me that it was my fault numerous times. He was such a moron. I paid cash and if he had a brain he would have seen the readout was at zero. I had not used the pump. The janky nozzle needs replacement. I see they have a 1.9 yelp rating. read more

Mu husband and I stopped here for gas. We parked by the pump nearest to the market. The one behind that pump was out of service. My husband stepped in to pay for gas, then set up the pump to pump gas while he stepped in to use the restroom. A minute later one of the lady workers knocks on my window and says "Are you okay!?" with an rude tone of voice. I say "yes" and she follows it with "what are you waiting for? you are blocking the road" I state that I'm waiting for my partner and that he's in the restroom. In an annoyed voice she says to park at the parking lot next time. I told her we were pumping gas (the pump just so happened to have ended slightly before that encounter). She says that we were not pumping gas the gas pump was clearly still attached to my car. I just say okay sorry and she turns around clearly annoyed. The way that she dealt with this encounter was very rude and I did not appreciate the way that she proceeded to blame us for being in the way? We are paying customers and its not our fault that the pump is so close to the market and does not allow other cars to pass. Mind you the one behind us wasnt working so its not like someone can pump there. I wish her well. read more

UPDATE: Who I assume to be the owner sent me a "compliment" on here instead of responding to the comment publicly. He's either a coward or incompetent, since it is very straight-forward to respond. He also did it in the style of a half-assed Wendy's twitter response. Dude, you're not funny. Just more points for what I initially thought of the place. Original Comment: If I could give this place zero stars I would. This is hands-down the worst gas station I have ever been too. I have been to places that are about as bad in absolute terms, but they were at least cheap. This places charges an arm and a leg on gas, has overpriced and (VERY) limited selection on convenience store food, doesn't accept credit cards, AND charges $0.35 on debit cards. Also, they have some strange political propaganda poster right next to their register, which does not favors to their opinions being associated with such a sorry place. This place is absolutely awful. I hope a halfway decent place takes it over. read more

Deer Park Arco - How the owner of this place responds to negative reviews! This guy is a piece of work. - Gas Stations Near Me - Aptos, California

Just in case you aren't convinced. Gas prices at arco are a dollar more a gallon, just for the privilege of ... well, I don't know what... read more

Deer Park Arco - Safeway prices, 5 minutes and one exit apart. Choose for yourself. Also, no stupid fee. - Gas Stations Near Me - Aptos, California

If I could leave zero stars I would! TOM is horrible, Disrespectful, went in to grab 2 bags of ice on Saturday afternoon, mind you he was already mad that he had to open the safe to pay a lottery winner so he was already salty when I walk up to ask for ice after I ask for two bag. He then ask the guy be-hide me and says is that all you have and continue to cash him out. This is my first time going here. I start to walk out of the building he starts yelling I need to pay for the ice before he can open it. I told him grab the bags so I can pay for them. He doesn't grab the bags I waited for 5 min and as I got in my car to leave he start laughing and yelling something offensive while helping out customers and yea I told him F-you. But guess what I know where you work and at what time TOM ! Not a smart thing thing to do. Who ever owns this gas station sorry but I'm telling everyone local and far not to stop here. TOM HAS DESTROYED THIS GAS STATION REPUTATION! read more

It's pretty convenient. It's also much cheaper than most gas stations. I go here all the time so yayyy.

Out of gas WAY too often. Cash or Debit only. Attendants not on site during posted "open" hours. Worst. Gas Station. Ever. read more

Well there is Covid to account for during present times, yes, but the problem extends before Covid times unfortunately. If you look up the hours for ARCO in Rio Del Mar online you will find that it says "24 hours." That simply has not been the case and it's been this way for quite some time now. If its management's decision to scale bag their working hours then either post actual hours at business front and/or state the actual hours of operation online. Just saying... Gas prices are one thing but how about business hours being posted.... somewhere. Maybe I'm asking far too much, idk. Sarcastic meter=Max... Stating the obvious I suppose. What can you do? At least I'm stating something. Ouch! Did I go too far? Yeah, well it reflects the amount of frustration ARCO has inflicted up on me. Waah!! read more

Deer Park Arco - Me & fam - Gas Stations Near Me - Aptos, California

My friend told me that they were under new management. Wow, what a difference. Even though they probably didn't move the gas pumps, it seems like it's easier to get in and out, with plenty of room. Gas prices are great, and the pumps are clean and actually work (except there are some idiots that just have already scraped their graffiti on everything). read more

New ownership...maybe taken back by parent company? Refurbished pumps, gas prices in line with nearby Safeway. Clerks so far have been nice

Stopped here on the way home from Monterey, was pleasantly surprised by how clean the bathroom was! Very friendly and hardworking cashier

Friendly employees but the prices are way more than anywhere else. A quart of Oil costs upwards of $10 Gas prices fluctuate but are always on the high side. Even drinks are more than double the cost elsewhere. read more

employees are friendly but that's as good as it gets. Everything is overpriced. the gas is always higher. Oil is expensive. Its a great location if only it were run better. pumps are often down. no bathroom. the uhaul is convenient if the place is open. I only use it when I'm on empty and need to get to Aptos for gas. the debit card fees are expensive, too. the water/air isn't accessible either. read more

My girl just had ACL replacement surgery and was on hydros fiending for a slurpee. We called this station asking if they had slurpees in which the man answered "yes we have 24 flavors". Upon arrival to the gas station, there was a white piece of paper on the door that just said *closed*. I looked through the window and didn't see a single slurpee machine. What a scam! read more

Deer Park Arco - the gas station conveniently located for desperate drivers in need of 1 gallon of gas just enough to get to the next nearest affordable gas station . read more

This is a textbook example of how not to run a gas station. Severely overpriced, extremely limited selection, doesn't accept credit cards, and they even the gaul to change fees on debit card transactions. Furthermore, the store is riddled with rude employees and distasteful political propaganda. Don't waste your time here. read more

Arco is the worst run business is Aptos! And it has been for years! This business has wasted hours of my time. I live and work in Rio Del Mar. The pumps are shut down half the time, or they only have one kind of gas left, constantly out of my brand of cigarettes, they don't take credit cards and they charge you to use your debit card, for some reason their debit card machine is always broken and they can only accept cash, they leave the OPEN sign on when NO ONE is actually there!!, Seem to be open whenever they feel like it, The bulletproof window after 8pm is a little much and super annoying, never have anything to clean your window with or trash cans, you have to pay to use the air pumps. I could go on. Business owners don't seem to care, obviously not putting any money into it. I've officially had it will Arco! I will never give them my business again and I encouraged everyone else to do the same. These owners need to go out of business and give someone else an opportunity to make the gas station a great asset to the Rio Del Mar community and it's neighboring businesses. read more

Deer Park Arco - No one is there! Both open signs were on. The big one in the garage window too. The business owners have no respect for people's time. - Gas Stations Near Me - Aptos, California

Even though this is the closest gas station to our house, we will often go miles out of our way to avoid it. This is after trying it many, many times over several years. Yesterday, I relented and stopped here. I found out what the other reviewers mean about the bathroom :-( The problems don't get fixed: the reviews of this place that were written in 2011 could have been written yesterday. Bathroom. There was about 3 years of grime on the sink and floor. There was no soap, no towels. The place smelled bad too. I complained and was told that the bathroom had just been cleaned that morning (I was there at 10:15am). They do require a key to get in, so one would expect things to be a little better, especially if it had just been cleaned. ATM charge. I don't like it, but this is the least of the problems here. I think it is $3.25. Receipts. Of course you'll want a receipt when you go to a place like this, but the outside printers pretty much never work and you have to ask inside. Attendant. On my visit yesterday, I had to go inside to see the attendant 3 times. Each time I had to wait for her to come out as she was in the back somewhere with a cell phone glued to her head. When I complained about the bathroom's filth, she told me "it had just been cleaned" implying that I must be wrong (yikes what ever happend to "the customer's aways right" and pretending to care.). She repeated "it had just been cleaned" several times. When I returned the key, I noticed that she would not touch it directly, she grabbed a tissue...good idea...too bad there were no towels in the bathroom...I didn't want to touch it either. read more

I would give this place 0 stars if I could. I used cash because I didn't want to pay the .35 cent fee for ATM card. I put $10 in the machine and it spit it back out 2 times. I creased the bill and input a 3rd time and it took the money. After about 45 second, with the pump handle in my gas tank and the fuel selected nothing happened. I went to see the Cashier and let her know what happened. She said that machine was broken. BROKEN? I ask why wasn't there a sign? She walks out and looks and asks me if my money fell down INTO the machine? What? So we walk back inside the store as I was expecting her to just put the $10 on the pump I was using. She looks at her computer screen for a minute and says the $10 isn't showing up... so there is nothing she can do. She can't refund the money, she can't add it to the pump I'm on, nothing. So I ask to speak with her manager, and she says she doesn't know who her manager is. Flat out lie. Then a guy come up works there and is asking what is going on. I explain. He basically says the same thing. I then say you guys should probably go put a sign on the machine so someone else doesn't get ripped off. They stare blankly at me. 10 seconds later a women walks in and says the machine isn't working and she wants $40 on pump 3. So again I say you should probably put a sign on the machine so no one else get ripped off. Blank stares. I start to get a bit upset, which they could tell, they said the only thing I could do was leave my contact info and when the manager shows up they will contact me. I do this. I continue to push a little bit considering it is crazy they don't know their managers name or number. They continue to lie. So I just throw $20 on the counter and pump my gas. As I am pumping my gas a lady overheard our conversation and asks what is going on, I explain, and she says about 1 week ago the same thing happened to her. Seems like a scam to me. Her thought was that it is a family business and they do this constantly. As my pump gets close to done, it stops at $19.99, not $20.00 I walk back in and tell the cashier and she gladly gave me my 1 penny back. I'll never use this gas station again. Terrible customer service, terrible equipment, and terrible facility. read more

Don't stop here unless desperate! Filthy disgusting restroom with pee all over floor, no hand towel, no soap. Cash only (as other Arco's) ATM rips you off 45c service charge and no paper receipts. Staff either could not or pretended not to understand English. read more

The cashier disappears at night when he should be there... Sleeping in the back probably ? Zero stars if I could. read more

I see why this place has one star, and I agree. More expensive than the 76 station on soquel drive. Pumps always broken. The air/water, which law says is supposed to be available if someone purchases gas is often 'out of order' too. A cashier behind glass anytime you come after 8pm, etc. There is cheaper gas from higher quality stations in more impacted areas, avoid this one unless you have no other choice. read more

Not much to complain about. It's a gas station, and really the only one in the area unless you're going north. Gas is cheap, though you have to pay 45 cents if you want to use not cash. Small convenience store, but it has an alright selection. The pumps release gasoline into your car, which I feel like is about all you can ask for... read more

This place is a rip off. $4.30 and $0.35 service charge. Also they have no attendant and don't take credit cards. So debit or you're screwed. read more

Let's sum this place up quickly since it's just a gas station. Overpriced, inconvenient, filthy. High prices per gallon, surcharge for using a debit card, never a receipt in the machine (you always have to go in) and bathrooms that junkies wouldn't even use to shoot up. Go to Safeway, or Chevron just up Soquel ave. read more

We had a cashier confiscate a $5 bill because she thought it was counterfeit, without telling us and shorting us the $5. It wasn't. Sheriff was involved. $5 fiasco. Not to mention that half the time the pumps aren't working. I complained and the owner or manager told me to go somewhere else. I do unless I think I can't make it to the next station. read more

Probably the worst business I've ever been too. Simply the rudest person working I've ever come across. When I complained about the debit-card only policy, she gave me my cash back a refused to sell me gas. Thank god it wasn't an emergency but the people here are crazy. You should not support their business. I can't believe I was actually happy giving my money to chevron. I will go out of my way to NEVER use this place again. read more

Absolutely the worst gas station in town. Avoid at all costs. Dirty, inconvenient, high priced, surcharge for debit.

I can't stand this gas station but when you live out here and your needle is super low on that empty dial & you're extremely desperate, you just gotta make do. This place makes me angry enough that I would take my time to find them on Yelp just to give them a bad review. Their receipt dispenser has been broken for a long time and today they were sold out of gas except for the most expensive gas. And if you want your receipt you have to go inside because they are too cheap to fix the receipt dispenser. read more

After purchasing fuel, I asked a couple dollars in quarters and they were unwilling they do that

One of the worst customer service experiences ever. I a mom with my two kids in the car. After filling up my tank, before I left, I had a small bag of trash. As I put it in the garbage can, the woman working started yelling at me. I walked closer to hear what she was saying. She told me that the owner said to call the police if anyone put trash in the trash can. She was extremely rude about it. I said, it is just a bit of trash and that people like to clean out their cars at gas stations. Then she yelled NO at me. I'm sure the woman misunderstood her boss and was trying to do her job, but it was an awful customer service experience and I won't be a continued customer. read more

This is not a gas station that I will stop again. The staff is no help and rude, most of the time the credit card machine doesn't work and the staff doesn't help or care. Never stop here if you expect good service. read more

Avoid this gas station if you can as its way over priced for an Arco. The owner of this station almost always prices his gas 5 to 10 cents over what it should be. Especially when you have to pay their 45 cent fee for using an ATM card unless you pay in cash. The place is dirty and half the time it seems the pumps or the ATM payment machines are out of service. If the prices were reasonable I would buy my gas here as I live only a 1/4 mile away but I end up going to Safeway because this Arco is a RIPOFF! read more

Okay, so no diesel (so I never stop here for fuel). However, I sometimes try to stop in for a Coke in the morning and almost every time they are closed! As in lights on, door locked, no one at the register during rush hour 7am-8am. This place is supposed to be 24/7. At least leave a damn note on the door. read more

Wish I could give this 0 stars. Cashiers are always rude and either sleeping in the back having a party inside with their friends or just not there at all. When they are there they make u feel unwelcome and scream at you through the window like you're inconveniencing Their lives. Especially if u have change. Sucks it's the only gas station around the area, over priced and ridiculous. If you need to leave like whatever just turn the OPEN sign off!!!! I can't even count how many times I've about run out of gas on my way to work at 5am, it says open and no ones there. IT'S A 24hr GAS STATION!!! I don't know why I keep trying but it's frustrated me so much that I'm writing my first yelp review! read more