Great stay there , found out too late they don't clean or resupply towels or take garbage on…read moreFriday Saturday Sundays you have to request it . We were not told that and when we checked in waited awhile for check in too long . There system down the whole tine we were there . Breakfast was good , had a staff member who sang songs while he was working and he was awesome pit all in good mood for the day also be-aware parking at this luxury hotel is $35 a nite .

I arrived after a long day of driving and expected the usual Holiday Inn fare but was pleasantly…read moresurprised at my room which was just a step down from the Holiday Inn Vacation Club suite I had enjoyed over the last week! Plates, cookware, dish washer, stove and a junior refrigerator! So impressive! Could not have asked for better on my way back home! Staybridge will be my go to from now on when available!

Fairnfield inn by Marriott located in Franklin Tennessee about 10 min away from the downtown…read morecraziness of nashville. My family and I was in town for one night to attend the Ed Sheeran concert at Nissan stadium. We always try and stay at Marriotts so this one was ideally situated so we booked. I will start and say this is a beautiful hotel. Very elegant, spacious on the inside lobby and the 2 queen suites. Had the normal Marriott comfort my family always enjoys. They did have the complimentary breakfast, an indoor pool and 24/7 fitness center. On my trip here I experience what I would say two employees who weren't up to normal Marriott standard. On check in the host did not mention breakfast times, pool location/hours or fitness location. All on diffrent floors after doing some exploring on our own. The biggest issue was he didnt mention they have an on-site parking garage (it's free parking) that only has an elevator on the lower level parking garage floor. So finding our way back into hotel after parking on top was a journey. The other issue was at breakfast there was an employee shutting down the breakfast 5 min early who was cutting people off in line and I'm not sure if she spoke limited English or was just rude? But not excuse me or words were spoken to anyone. There was about 5-6 other guests annoyed with her. Overall a great facility in a good spot. 2 workers could use some retraining for sure which kept this from being an easy 5 star experience.

My fiancé and I recently visited the Fairfield Inn & Suites in Franklin, Tennessee, and…read moreunfortunately, our experience with the customer service was absolutely horrible. During our visit, we witnessed an extremely disturbing interaction between a front desk employee and another guest. The front desk employee, Debbie, became confrontational with the guest, pointed her finger directly in the guest's face, touched the guest's face, and called her a "bitch." The guest was visibly upset and crying during the interaction. The situation became so serious that the guest ultimately had to call the police. Regardless of what may have led to the disagreement, there is absolutely no excuse for an employee to put her hands on a guest or verbally insult and disrespect them. Watching an employee become that confrontational toward a guest was shocking and extremely uncomfortable to witness. Debbie was also extremely rude and unpleasant toward me personally. Her attitude and overall demeanor made us feel completely unwelcome. Instead of receiving the professional and courteous customer service you would expect from a hotel, we were met with an attitude that was dismissive, disrespectful, and confrontational. The situation became so uncomfortable that my fiancé and I ultimately decided to cancel our reservation and find another hotel nearby. This significantly inconvenienced both of us because we had to spend additional time searching for another place to stay when we should have simply been able to check into our hotel and enjoy our trip. What we witnessed was extremely concerning. Front desk employees are the first point of contact for guests and represent the hotel and its brand. Seeing a guest crying while an employee was pointing in her face, touching her face, and calling her a derogatory name was completely unacceptable. Having the police called because of the interaction made the situation even more alarming. I would not recommend this Fairfield Inn & Suites to anyone based on our experience. Management seriously needs to address how guests are being treated and ensure that front desk employees understand appropriate professional boundaries, customer service, and how to properly de-escalate difficult situations. We ultimately chose to take our business elsewhere, despite the inconvenience it caused us. After this experience, I have no desire to return to this property. Guests should never have to feel intimidated, disrespected, or unsafe when interacting with hotel staff.

I'm staying here now and having such a lovely time I didn't want to forget to review it. The staff…read moreis so sweet and kind! Plus, the complimentary breakfast is really good, today they had out delicious eggs, bacon, sausage and all the other stuff you'd expect. The restaurant has really reasonable prices and if you need to get something else, you can just go across the street to the Hilton where they sell snacks and have free tampons lol. My room is amazing too, super comfy bed and even a couch. I'll return to this hotel every time I visit Nashville.

Nice hotel, reasonably priced for the Brentwood area. The bar tender in the 622 Cafe in the hotel…read morewas a fantastic person. The hotel was clean and comfortable. Giving it only 4 stars because the barn door and the morning desk person was not the nicest person. Unfortunate since all the other staff were very nice and personable. We will stay here again when we are in the area.

Great location with convenient access to shopping, dining, and Franklin. The room was spacious and…read morethe temperature control was excellent. The check-in process was a little slow for to the place being booked solid for several days in a row. The staff were super courteous and helpful. Breakfast is about what you see at every Hampton Inn type hotel these days. It was easy to get Door Dash delivered and the little restaurant area within walking distance has something for everyone. It's a pricey neighborhood.

Our stay at the Hyatt House Nashville/Franklin started out as a normal stay. We bought our fur baby…read moreand requested daily housekeeping. We were instructed to keep the sign stating we had a dog must remain on the door at all times. The first day we didn't receive any housekeeping services. The next day we went and requested from the front desk for housekeeping. When we returned the second day again no housekeeping service to our room. So again we went to the front desk and let them know our concern. There were several other guest at the desk stating the same that their room had not received any housekeeping services. We were given trash bags to collect our trash and put outside the door. On our last morning Dale at the front desk was so helpful and let us know that the manager had been informed about the issue and would be taking care of the issue. We strongly judge our stay at the Hyatt by the breakfast served. During the week this location has an omelet station. We got to try it on Friday morning. It was tasty and everyone enjoyed it. On the weekends they have a standard American Breakfast. Turkey sausage, scrambled eggs and potato's were on the menu. They had fresh fruit, oatmeal and yogurt. I would give this a mid rating. It's not my favorite Hyatt breakfast but it's also not the worst I've had. Overall the housekeeping issue ruined this stay. I loved the location of this hotel and the amenities but I wish we didn't have any issues at all. Hyatt House 3501 Mallory Ln Franklin, Tennessee 37067 (Review 9 in 2026 and 904 overall)

The rooms were very clean, housekeeping was timely, thorough and excellent. I came here for work;…read moreYesenia at the breakfast area was so nice! She was very informative, helping me choose from a variety of breakfast and coffee options. Great representative of Marriott hospitality. Thank you!

Cute and modern hotel in a GREAT location. Restaurants and shopping are literally in walking…read moredistance. Hotel features a rooftop evening bar too. Front desk staff are very polite.

This is third stay in a Home2 Hilton and the second time we were at this location…read more The good: clean, well stocked rooms, both stays. Very nice staff, both stays. The bad: I highly recommend a higher floor. We stayed on the 3rd and first floors. You'll catch it here and there in a random review, but the walls ARE thin. At first it was children running around. And now, at 3am, it's one of the rooms around us watching a movie with the volume obnoxiously high. The first pass, it was a dog barking throughout the night until the owners managed to stumble in sometime in the middle of the night. The better: The night staff was attentive in trying to assist us with the volume control. I fear they were not very successful. So, we received a refund for the night. There's only so much you can do when guests are rude around you. I don't blame the hotel for this.

The location is great! The front desk was great. This particular hotel is dated, just average at…read morebest. It could definitely stand to be deep cleaned, floors and all. The bedding is wrinkled, worn with some tears. The price point must have been set based on this location. This is not typical for a Home2 suites by Hilton. We expect better from the Hilton brand.

No pool so no 5 stars but a great place for an extended stay nonetheless. There's definitely room…read morefor a pool in the courtyard, albeit a small one. It's a good time out there if you're taking advantage of the grill and flat screens. Rooms are adequate. Good storage in the closet. Water pressure in the shower could be a tad better. But they make up for it with a well stocked kitchen. Every utensil you need is there EXCEPT for a juicer. Just be careful with what you cook. There's zero ventilation in your room. The windows don't open and the hood vent just blows the air back into the room. You can cook with your door open, but that's not very neighborly is it? Or maybe it is...

Overall a nice stay for the value. I stayed 2 nights for a work trip and it did its job. I liked…read morethat you get the daily $10 food/beverage credit and drink vouchers for the rooftop bar. The continental breakfast was better than I expected. They had a variety of cereals, breads/bagels, waffle station, oatmeal wth toppings bar, boiled eggs, fruit, two "hot" items that varied each day (egg quiche, egg cheese omelette, sausages), and juices/teas/coffee. The room itself was spacious and comfortable but humid. Our shower door didn't close and would just roll open. It was nice having a full kitchenette area equipped with a dishwasher. I enjoyed going to the gym every morning because there was never anyone else in there! They had plenty of equipment for a decent workout and a nice sunrise view. The peloton seat bike was broken but works if you're short (doesn't stay up) and some mats need replacing. The rooftop bar was enjoyable but lacking a view. The location is decent and walkable to the main strip area but very questionable at night. During the day felt fine but I'd recommend an uber at night. It's right next to the bail bonds and bus station. Most staff was pleasant and helpful.

Great place to stay. Stayed here a few nights. There's HH in the evenings. Breakfast was good. You…read morecan get your made to order omelettes. The rooms were spacious. It's conveniently located near restaurants and places within walking distance. I would stay here again. Staff were friendly.

The Nashville Vanderbilt Embassy Suites was clean and mostly comfortable. The 4 king sized pillows…read morewere all way too thin and didn't provide any support. Our fitted sheet either didn't fit or wasn't on properly, because it wouldn't stay on the mattress. Otherwise, our room was comfortable. We appreciated that we could log into various streaming services on the TV. Front desk staff was super friendly and always efficient. We interacted with them several times, and there was always a smile and positive attitude. This is a very attractive property, with a large, open area with a variety of seating and tables off the lobby. I was part of a group, and we congregated there often. Some of this seating was also used during the breakfast buffet. It was a large buffet with a made to order omelet bar, biscuits and gravy, grits, scrambled eggs, sausage, bacon, breads, and lots more to choose from. No waffle irons, but they did have pancakes one morning. Unfortunately the pancakes weren't fresh and were rock hard. We all laughed as I tapped it on the table and it sounded like I was tapping a coin. There was also cut up honeydew and cantaloupe, but it looked like it had been lying around a few days too long. Kind of gross. One morning they were out of bowls. I asked three different employees for a bowl before someone finally brought some out from the kitchen. The breakfast crew needs a lot of improvement.