I am very disappointed in the downward turn in customer service this location has taken. I have lived in Irvington for the past 15 years, and have always used this cleaner for my dry cleaning needs. This business is under new management that unfortunately is ruining their reputation here on the eastside of Indianapolis.
For this discussion, I'll reference my previous service during late November of 2015. I brought a comforter and outerwear jacket in for cleaning. The items were picked up the second week of December, and brought home. When it was cold enough for the jacket to be worn, my partner noticed his quilted, hooded insert/liner was missing. Since I do the dry cleaning runs for our home, I returned with the jacket and service tags in tow so that the missing item could easily be located within the dry cleaners building. It has very distinctive styling. The rep I spoke with during this trip went to the service location on the dry cleaning apparatus to see if the missing item was there. At this time she refered my concern to the manager, Sara. She said it was not there, they only had the comforter and one piece checked in for the jacket, and could we check at home. Sue also said that she couldnt say for sure it wasnt there, and that mistakes can happen. No problem, I said I would look but that the insert/liner had never been taken out since we purchased the coat from Nordstrom.
We looked all over our home. No insert/liner as we thought. I returned with a wool sweater to be cleaned(see, we trusted this cleaner because we have never had an issue over 15 years), and informed them that we indeed did not have the missing item. The rep referred to their system again, and said they only checked in two items originally; a comforter and only one piece for the coat. Now, neither this rep nor Sara had bothered to look anywhere else in the store, and Sara had just left for the day. On the way home, it dawned on me that when I originally brought those items in, that original rep threw them in the bin and handed me the service ticket. She never even checked if the coat had a belt, hood, or anything that would qualify as another piece!
Long story short, I've had to get there Better Business Bureau involved, and the dry cleaners manager Sara is still claiming the piece never came in there. All we ever wanted was the missing item back, and to avoid any further action. Sara has not even offered one red cent towards depeciated value, or a return on the cost of the dry cleaning of the coat. It is unfortunate that John Deering cleaners has become another horrible example of poor customer service, and lack of customer care.
I am contacting Nordstrom for the original cost of the coat which was a specialized Seven Diamonds outerwear jacket, and we will proceed as advised by council.
DO NOT USE THIS CLEANER!! read more
