Great store with a good selection of sailing equipment. They provide great service and good prices. read more

Defender continues to provide the most extensive product choices at competitive prices

Always have had a good experience online. They have some hard to find items. Website is easy to use and works well.

I use Defender for many years for different parts for my sailboat. I like Defender for - great service - call them and get all information that you requested plus advice (if you ask); - great information on website for almost all items; - good price, sometimes the best (lower than in other places). read more

Defender Marine always *have really knowledgeable customer service *Serious tech support for all kinds of products *has a huge selection from consumables, knick knacks through to serious boat maintenance and building components. *better priced than West Marine *Is incredibly efficient at shipping What more could you ask?? read more

You solved my fuel sender problem. Hard to find for a 36" tank on a Sabre. Makai was great and did a super job. First supplier that said YES we have that! Thanks! Cheers, pig read more

Great products and price. Reliable. We've bought boat parts, fenders, electronics, windlass parts.

I have been a frequent $$ customer of Defender for over 20 years. Unfortunately their website continues to go downhill. it's more and more frustrating to try and buy anything there. For example, today I was repeated asked to verify I was a human while simply trying to shop their site. Then my shopping cart would not show everything I had added to it. I actually had to close and reopen their site and THEN all my items showed up. Very frustrating. read more

They have great prices BUT the cons, Very slow long wait answering the phone Doesn't have a way to update or change password when checking out so I always have to checkout as a guest requiring me to fill out forms each time Don't follow through with calling me back when I make a request So if you can deal with the usual problems dealing with this level of service you will get the best price read more

Easy ordering, good price; not sure yet if shipping time is accurate, but it has been in the past.

First time buying anything from defender marine and it was a very postive experience. I loved the check out process using green shading on completed / verified info. It makes it harder to miss something. I liked the way the product i ordered was presented and it compared the product to an earlier released product that was very close in design but older. Thanks to this feature it made sure I got the right replacement part. read more

Thanks for offering an awesome product for my husbands birthday! Easy web page even for a gal who pays for her Blonde hair... Thanks

The good was the product I needed was in stock and the price was reasonable. The bad was that the online checkout process was difficult to navigate and froze up a couple of times, requiring me to repeatedly enter required order and payment information read more

Good price; cheaper than retailer with their item available. Easy checkout and shipping to another address. read more

Had what I was looking for very clarification of measurements and the price was right. The nice thing was I didn't have to needle through all the other add-ons that I didn't need and I wasn't having time to look at read more

Outstanding website experience. Everything works, and fast. Could not be more different from West Marine's glitchy site. Didn't hurt that Defender's price was $164 less than West Marine's, either. Quite a few shipping options -- more than you usually find. read more

Great selection of parts that are always in stock. Fast shipping and helpful staff that are always ready to assist with any project. First Class Service and Support. read more

Always appreciated having Defender Marine as a supplier. I've only been purchasing from them for 3 years but they've always been great. But now, I can't even access their website. Doesn't matter what computer I use, it says I've been blocked. As another reviewer said, I understand that things can happen temporarily. But this has been going on for a while. When I finally got through to them over the phone, the customer service rep asked me to hold on while she got some info from me. Then immediately put me through to the recorded survey asking me how likely I was to recommend Defender. Talk about being tone-deaf. Had to go elsewhere for my needs and Hamilton in Maine was happy to have my business. read more

Defender Marine - Outlet Stores Near Me - Waterford, Connecticut

Easy to order from. I Jane used Defender Marine before and they always have va competitive price on the item I am looking for. on this compass cover they beat Amazon. read more

I worked with the Inflatables Department to solve an air pump issue for our Zodiac Pro 9-Man RHIB. They were very responsive to my questions and provided solid advice. Suggested items have been ordered. Looking forward to a successful solution. read more

Defender has good prices and great service. The website is really good for finding what I want and for finding information about the products. My favorite source for things for my boat. read more

Easy online ordering. Many shipping options. Good selection of products and options that I was looking for.

I found the items I want relatively easily. I think the website is very difficult compared to almost any other site.

Everything went well, as usual. Bought a ton from them over the years, highly recommend,

have the part i needed and i couldnt find it anywhere else and lets see how much time it takes to get here!!

Love the store and your pricing is good but your website was horrible tonight when it came to placing the order. You guys wasted my time for 2 hours with sign in issues and not taking a credit card. Really, really bad folks! R. L. read more

Defender has gone from a large showroom, customer oriented business, to a typical B grade online automation center where the customer is a dot in an app. Sad, but this is the American trend where back office nerds and cost accountant wreck businesses. Still good inventory, which is the only reason I use them. read more

website and ordering process was easy and fast. Inventory had what we needed. Thank you. MD, Kenosha WI

cheaper shipping as member. but slow on-line access. need more selection available and discounts on items for membership

An hour of struggling to order two minor parts, I eventually threw up my hands and walked away. Multiple sign-ins needed, endless address re-entries, and my payment information caused a transaction failure. It was like being a computer in the 1980s except without the howling noise in the background. read more

Horrible. I called 100 times with no answer. I was told I was going to be given a discount over the phone and when I called back they acted as if they had no clue what i was talking about. The WEBSITE sucks. I tried ordering and it will not let me pay. Waste of my time. Must go somewhere else. Defender I thought you would be better then that in a world where people like to spend money to fix there boat but it seems you really dont care. read more

I have been a loyal customer for years. And have usually had good service, prices and fast delivery even after they changed to a very awkward new website. But a few weeks ago I went to their website and it said I was blocked. I called, waited on hold for a long time and was told they were having trouble with their server and it would be sorted soon. I can understand having technical issues. But it's now been a couple weeks, I'm still blocked, can't get through to their website on my phone or computer, and I've called several times and they say they're working on it and they haven't found the problem yet. After weeks, they haven't found the problem?? So currently, they are providing no website, no service, no answers, no help. The people on the phone are increasingly impatient with my frustration. I won't say they've been rude exactly, but I've never heard anyone say "I apologize SIR" with such venom. read more

Saw this review from a few years ago. The Canadians appear to be listening to the local staff and quite a few improvements have been made. Several of the old staff have hung on, and though you cannot count on the best price reputation of old, they have apparently made an effort to be a bit more price competitive (still pays to shop around on big ticket items). The saving grace is that the legacy staff still do their level best to take care of the in store retail customers. They are the primary reason i never gave up on the place. I upgraded my rating as a matter of fairness to the frontline staff that make shopping at Defender worth the trip. read more

comparing prices between Defender and West Marine. Noticed that West Marine is cheaper for the same product, never saw that coming. Not what it use to be. read more

Customer service is horrible! I tried to order a Raymarine part that Defender did not stock. Defender ask me to call Raymarine to see if they stocked it. I called and Raymarine stocked it. I called Defender back to order and have it shipped overnight. I called 3 times within 8 days before they told me they can't get the part. They never called me to let me know. Horrible service. read more

Defender Marine - Me Waiting for parts that will never show. - Outlet Stores Near Me - Waterford, Connecticut

Still my go to source for all things boats, but really miss rummaging through the clearance area, used to be great fun.

I placed an order for Tohatsu 4-stroke oil and a filter on 7/11/2025. Today, I just received an email from Defender telling me I needed to contact them because they couldn't process my payment. By the time I get the order, my engine hours will be past the required time for an oil change. It's a new engine and I don't want to do anything that would screw up my warranty. I just called them and the woman I spoke with was kind of short to deal with, although she did cancel my order when I asked her to and I received an confirmation email right away. I won't be ordering anything from Defender again. read more

I have been a customer for 15 years, and was previously very satisfied. Recently, their service has slipped. Orders that used to go out the same day no longer do. This Monday morning I placed an online order for some custom length lines and a head repair kit. All were listed as "in stock." I paid for overnight delivery in order to make sure I received the lines in time for racing on Friday. As of Wednesday morning, when I checked online the order was still listed as "in processing". So I called Defender. I was told that the order for the lines had been held up by the head repair kit, which was not in fact in stock. You would think when a customer orders several hundred dollars worth of custom length lines and pays for overnight shipping that at least the in stock items would be shipped immediately. At a minimum, someone might have reached out to see if I would like to split the order. Defender said they would split the order and get the lines out today, but had I not called them after two days to inquire, the lines would not have been shipped for at least 4 or 5 days and would not have reached me in time to use this weekend - rendering my overnight shipment charge meaningless. This is not the kind of service I previously experienced. read more

The new retail area is awful. They gave away their square foot advantage over Westmarine with a smaller area. Less items to shop. Everything appears outback. There is only one station to order from. I had a lengthy wait to get my items. Three people had to be involved for my sale. Takes way too long over the old store. Defender is a last means of resort. I will only use them to save on shipping for whatever I cannot get from Amazon. Meanwhile Defender has lost about a thousand dollars in material to commission my boat this spring. PS. I needed four items. One was out of stock. One was the wrong size. The other two were what I needed. What a pain to correct the wrong size! read more

I am quite disappointed in Defender Marine. I purchased a cooktop and paid with my credit card. Soon after I received an e!mail stating they were charging me $3.00 and to contact them with the amount off my bank statement. This all seemed a bit suspicious, but I replied to the email with the amount I paid. I later found out that they canceled my order because did not respondvinvthe correct way. You know, disappointed is the wrong word I am furious! read more