Nice, professional staff but watch out!...bought a boat from them and motor wasn't working within a…read moreday of picking up the boat. DO NOT LET SALES STAFF TALK YOU OUT OF GETTING BOAT INSPECTED regardless of the size...get the boat and motor inspected!! We were first time boat buyers so big mistake on our part, we listened when salesperson told us only "yachts" needed to be inspected or it is a waste of money...still waiting to get boat repaired and all cost is on us.

I just want to say that these brokers are the most professional people that i was glad to meet, in…read moremy search for the perfect boat. I was able to meet with John in the deep river location and he helped us through the whole process of purchasing a new boat, without the stress from sales to service. Awesome people.

MarineMax Westbrook was a fine place to store our Boston Whaler for a couple of seasons, but we had…read morean awful experience with their service. To summarize a long story, we had a chronic overheating issue with our Mercury Engine over the course of 3 full boating seasons that MarineMax was unable to fix. They consistently claimed it was the water pump and replaced it twice but never confirmed resolution of the issue (it wasn't). After lots of back and forth, and trying to manage it ourselves on the water, we were forced to have them pull the boat mid-season and they finally did a thorough check. They determined that their technician made an assembly error two years prior while fixing a warranty painting peeling issue that caused a misalignment in a critical water cooling manifold. In addition to all the time and money we originally paid for parts and labor trying to resolve the issue that they created, they refused to refund us the $2000 for pulling the boat mid-season and fixing the mistake they made. We were shocked not only by their poor workmanship, but also poor judgment and leadership. This was the worst bad faith business practice we have ever encountered.

I am new to boating. I bought my first boat from Marine Max Westbrook CT. I cannot praise more the…read moreteam there that made my first time boat experience a GREAT ONE. My salesmen Devinn McGale was so helpful. His goal the first time meeting me was not to sell a boat. It was to help me understand boating and my family needs first and then discuss a boat that fit my needs and one that I would enjoy. He really cared. The rest of the staff there Joseph, Captain Rush all were incredible and patient with me and my family as we had no idea about boating and boat ownership. Offered many options and no hard sell. THey offer free services like Women on the water, boating license class, knot tying, lessons on your boat for free and a few others that enhanced the experience. For being new to boat ownership they handles everything from A to Z AND REALLY MADE MY EXPERIENCE TO BOATING A GREAT ONE.

There are not many people who can remember what a real Army Navy Store was like…read more This place brings on some nostalgia. It's a great place to browse and maybe find something you can use or display. Change of pace from the other stores in this part of Mystic.

This was a very cool store set amid all the boutiques in Mystic. It's a nice change of pace from…read moreone bougie Knick knack store after another. I loved the selection inside and ended up purchasing a vintage blazer and button up at VERY reasonable prices. They have a combination of true antique pieces and newly made replica pieces. Staff was super friendly, available, and helpful.

I have been going to Ron's guns for about 17 yrs The…read moreinventory is fantastic and whatever you dont see Ron will get for you. He will also bargain with the prices! I have bought several different kinds of firearms from him and traded in others. They guys that work in the store have always been great to me....they explain what I dont understand and always help me to get the things I need. TY Ron and his wonderful staff! Sheila A.

Nice people, very straightforward. Not pushy, but available if you have a question. Selection is…read moregood, place is clean. Not much else to say, just a good mom and pop local store.

I needed a repair of an e-bike bought online.The folks at Action Sports were friendly and did a…read moregreat job. The turn around time was much shorter than I anticipated given that they needed to order parts. An all around great experience. I will definetly go to them for future work.

My introduction to this great business was a few years back. I was traveling by boat and the first…read morestop on the trip was nearby in Westbrook. I had a serious mishap with my bike and needed some fairly significant repairs. I was leaving the following day and was in a tough spot. Action came through and my bike was fixed the next day! Incredible. I've been a customer ever since for repairs and tuneups. These folks are awesome. Friendly, talented, timely and reasonably priced! I pass a dozen other bike shops to do business here and highly recommended them!

We had trouble with a chain saw that was not a brand they sell…read more The man in the power equipment repairs department was very friendly and helpful. I didn't get his name but he was behind the computer and a bit older than the others. He explained what we can do to correct the problem, warranty possibilities and even other local repair shops we could go to. Great customer service!

Best place to buy a motorcycle and most importantly their motorcycle parts department is…read moreunbelievable I called after I wrecked my bike was greeted by Alex on the phone assured that he was going be able to get all my parts within 3 days surprised me on day 2 to let me know all parts were in and also gave me the best price out of anyone and even beat the online competition on price would highly recommend New England Cycle Works and all their staff thanks for being awesome! Attached is the picture of my bike thanks to them i was able to cross off my trail of the dragon bucket!

My wife and I are first-time boat owners this year. We purchased a custom 2021 Monterey M4 from…read moreBassett Yacht and Sales Boats in Westbrook, CT. We wanted to take some time to share our experience with Dianne and her extremely professional and courteous staff. Being our first boat purchase, we weren't really sure to begin, so we did quite a bit of research on the Internet and decided that Monterey might be a good choice due to the high-quality craftsmanship and good reviews. We selected the M4 based on where we wanted to drive the boat and the type of water activities we are interested in. Bassett Yacht and Sales Boats is a Monterey dealer that is close to us which is how we met Dianne Bassett, owner of Bassett Yacht and Boat Sales. From the very first time I spoke with Dianne she was personable, knowledgeable, and very patient, despite our obvious lack of boating experience. Dianne took the time to ask appropriate questions such as: where we planned on doing most of our boating, how many people would be on the boat, and the types of activities we wanted to do with the boat--really getting to know my wife and I and ensuring we made the proper boat selection and didn't pay form something we did not want or did not need. Dianne also kept our budget in mind when making her recommendation. All the while Dianne was not guaranteed a sale from us but she treated us like long-time customers: always answering questions and making sure that we understood the specifications of our order before placing our order with Monterey. We are very thankful as well that Dianne suggested we place our order early to ensure we would have the boat in time for the next boating season. Dianne and her staff were very flexible. We were able to look at an M4, she had in her showroom, a few times before making a final decision. This is where we met Mike the shop manager. Mike was very personable, professional and just as patient with our first-time boating questions: from everything about the M4 to what we might expect during the Connecticut Boater's Safety Course. Dianne and staff provided an exceptional buying experience. She even helped us through the process of financing and insuring the boat to provide a real "turn-key" product. We have a little over a month or so to go, but we cannot wait to get on the water with our new home away from home and cannot express enough thanks to Dianne for making this happen and making the process very easy and relatively painless. We are very proud and happy to be new members of the Bassett Boating family!

Over a period of several years I have been shopping in this outlet store at least once a year to…read morestock up. They recently moved to what looks like a smaller location. This was likely my last visit. The employees offer of " may I help you" was half hearted and indifferent at best. One of them was downright rude. They really didn't seem to want my business so I left and went to Kohl's.

Dee and Karen very helpful and the discounts were great! Loved the selection! I've been here before…read moreand have always gotten wonderful service!