You can tell a lot about a company by looking at the employees. Every time a Defense Pest Control Technician comes to the house, they have a smile and are prepared to do whatever you need. Whether it is just a simple spray around the outside, or whether you want them to spray inside as well. When you ask them to spray inside, they don't shrug their shoulders or try to talk you out of it, they ask you to hold on a second and return with their inside sprayer and go to work. We are not originally from Arizona, so there are a few species of bugs that freak us out!!! Every time that we have seen one in or around our property, my wife is on the phone with Pest Defense. Within a day, or that day, there is a technician who comes over and asks the..."What, When and Where" and heads over there to start!!! They don't bother with trying to explain that they are harmless and "...we live in a desert", they get to work and take care of the problem. Even after the incident when we are speaking to the technician, they politely explain the severity of the encounter, but only if we ask and after they are done performing the service. They are knowledgeable and have a unique ability to calm when they explain!!! I would like to share my latest experience with Defense Pest Control. We were putting in a driveway extension which would span from the road up the side of our house and end in our back yard. Everything was going smooth, and we were at the concrete stage, ready to pour, when someone said something about Termite treatment. It was scheduled for 8 am the next day when my heart sank. I called the office and left a frantic message. Ryan called me back and explained what they had to do, but did not realize that I was talking about 8 am the next day. I called back to confirm that we were talking about the next day and I had not communicated it well, but Ryan made it happen. When James showed up at 6 am the next day, I was a little embarrassed because of the miscommunication and him having to get up early. I was surprised when James seemed grateful to be there? He said he does not normally start that early, but oddly excited to be there, I was very surprised and prepared for a frustrated technician. James was anything but that, he was asking me about the project and joking about getting a call from Ryan the night before. He thanked me for calling back and making sure that he was there before the concrete was poured. He said the process to do Termite treatment after concrete is in place, is far more in depth and requires drilling. I was so happy that they responded quickly so we didn't have to do that. But I was really surprised with how James, especially, maintained that level of customer service that I have come to expect from Defense even with my miscommunication. Not to mention the price difference between drilling concrete and getting it done before the concrete. They could have used my miscommunication to make more money, but went above and beyond to do it right and make me happy. It is clear to me that this service is a direct reflection of their business model and leadership. They are always well dressed and happy, I don't feel like they are going to get the house dirty when they come in and spray. Their technicians are happy and always ready to provide the service that you want, not the service they may be "required" to provide. Customer service is a priority for Defense Pest Control, and anyone can appreciate that!!! read more

I've been with Defense for 4 and a half years now. I recommend them to all my new neighbors and anyone who'd listen to me :). I am a serious Bugaphobic and that causes anxiety and fear beyond description for me. So, having a reliable pest control company is very vital to me and my health :). Kyle (my technician) always calls me before he's headed my way per my request, which I appreciate very much. He's always on time and thorough enough to cover my whole property. He's sweet and courteous and is patient with my needs. I appreciate him being my pest control dude :) The owner Ryan is a sweetheart as well, he came to my house when I called once, freaking out. He came to my house vs just call, and it was good to meet him. He really cares as a small business owner and I am a picky person, so when I am recommending him or his service, that's a big deal :) read more

I've used DPC for over 5 years for both termite and scorpion spraying and have found them to be very professional and reliable. They always verify the appointment ahead of time and arrive on the designated date. That may sound small but I've had other companies provide services ie AC repair or appliance repair and most are usually late and never bother to call. So the fact that DPC calls is important to me. Robert was our technician today and he was very professional. Even wiped down some spider webs. When he was leaving, he let me know that he was done and to have a nice day. Their prices are comparable but I really appreciate the reliability. read more

I live in Apache Junction, AZ which has all the usual pests thriving in the desert. I just don't want to share the inside of my home with them. I also have a vocal disorder which makes speaking on the phone difficult. I emailed this company and I was treated with the utmost respect. They answered all my questions and corresponded via email and online with a great professional technological approach. The technician arrived on time and did a fantastic job spraying. Great professional pest control company! You will love them ..... if it's possible to love a pest control company :) read more

Wow, I just cant say enough about Robert Acosta, we always talk before he starts and I told him that I broke a couple of ribs, last week from a fall in the bathtub, he went above and beyond asking me if there was anything I needed done like moving something heavy or anything, I didnt but it was so sweet of him to offer, I really wish I could give him more stars, he deserves big big ratings, he is so caring about his customers, and I have the feeling that he is like this with every person he comes in contact with just by the way he treats me. read more

When I called, Sheri was extremely helpful and super friendly. She explained exactly what was going to happen with the service, billing and future expectations. When the tech showed up, he was on time, very thorough in what he did and walked through everything with my husband for aftercare. As soon as he left, bugs were already dying inside and out! It was sweet! We look forward to working with Defense Pest Control in the future. Exceptional customer service is key for any decent business!! read more

For over 11 years we have trusted Defense Pest Control with our pest control needs. We have never had an issue with scorpions or other insects, unlike some of our neighbors who have their homes treated by other pest companies. Even with new construction all around us, not a single issue! I appreciate that Defense Pest Control will come back to spray between services if we feel that it is necessary. Ryan and his team are always professional, courteous and respectful of our home. read more

Defense Pest Control is at the top of my "most honest" list of companies in Mesa. I needed advice and a technician was sent out. My problem was solved and, as a senior citizen, in this day and age of scams, I can only express my gratitude. There have been several glowing reviews about office staff and I have to add mine to that list, the gal that answered the phone was also very helpful with a good sense of humor. Thank you Defense Pest Control. Patricia read more

Spencer arrived within the scheduled window, was polite, patient and explained the process clearly. He answered all of my questions, proving to be knowledgeable, professional, efficient and prompt. He did not rush, nor slack, he inspected my house in detail, listened carefully and executed his tasks with confidence. I also appreciated that he wore a face mask at all times. I felt safe and taking care of. Thank you, Spencer! read more

I first met Ryan when I was visiting my father in Arizona and he was using Defense Pest control. We built in the same community so we used Ryan. We have had excellent service for several years and are pleased with the price. His staff are wonderful even when I've messed up the scheduling dates! I don't provide reviews or 5 star ratings unless the customer service is outstanding! Tony read more

I have a contract with defense pest control and they always send a technician who is very knowledgeable, prompt and had excellent customer service skills. always friendly and responsive if I have a question. haven't had any issues with the pests I contracted them to control. Definitely recommend this company. Definitely get the best service for a very reasonable price. read more

What a great company! We had a few scorpions in our yard in between our contracted spraying, so I sent a message to them. Wasn't sure when our next spraying was due. They were here the very next morning! Patrick, the employee who seems to do our home each time, is such a pleasant guy! We cannot say enough good about this company!!!! Absolutely wonderful service!! read more

We have used Defense Pest Control since we bought our new home in 2010 and would highly recommend them to everyone who needs the many services they provide. We have had a few ocassions when an uninvited guest, a bull snake and a pack rat , presented themselves, and within an hour of each call, Defense Pest Control arrived to solve our problem. read more

I cannot recommend this company enough! We woke up to a MAJOR bee infestation in our house. Scott jumped off of a job and came right out and in less than 2 hours he had the whole problem taken care of. Super professional, super friendly, and very reasonably priced. Will absolutely use them in the future and recommend to everyone I know. read more

Spencer is the ultimate professional. He worked tirelessly throughout the day without a break. He was friendly, efficient, and a definite hard worker. A definite asset to the company. Extremely satisfied with all of the personnel I have dealt with either in person or by telephone. A Superior company to work with. read more

We have been with Defense Pest Control for 10 years and have been very happy with their service. The technicians have always been personable, professional, polite and efficient. I always ask if they have done certain tasks and every time the tasks have already been completed. I highly recommend this company. read more

They notify you when they're going to come and they come on time. They ring your doorbell and ask if everything is okay, or if there are any areas that require more attention. The support staff is excellent. They always do a thorough job and are very professional. Nothing but good experiences with them. read more

Daniel asks questions about our bugs and really listens. He has searched out the roach infestation and fixed the problem. He is friendly and knowlegdeable about pests. I am glad when I see Daniel, because I know the job will be done right. I am highly satisfied and thank you for a job well done. read more

I do really appreciate you sending Brian to service my home Every time he service my Home is a perfect job done by Brian always very professional and feel very well protected against those bugs we have in Arizona especially during this season Thank you All for providing excellent Pest Control!! read more