I am writing to formally address several outstanding issues and discrepancies that remain unresolved following recent service interactions and communications. My primary concern stems from what appears to be a systemic failure to honor warranty commitments and address persistent problems. Firstly, the electrical issues for which your team has conducted multiple site visits continue to be unrectified. This ongoing problem significantly impacts my home's functionality and safety. Secondly, regarding the hot water tank, there has been a notable absence of clear communication regarding project details or potential warranty limitations from the outset. Crucially, during his in-home visit, Mr. Brendan, the Project Manager, explicitly assured me that both the hot water tank and the associated labor for its repair would be fully covered under warranty. While he mentioned an inquiry with the manufacturer regarding labor coverage, the current stance that labor is not covered directly contradicts this explicit assurance. It is pertinent to note that the hot water tank is only three years old and carries a six-year manufacturer's warranty, and a five year warranty with Delmar. During a recent service call, I personally overheard your plumber confirming the active warranty status of the unit. Thirdly, the bathroom cabinet, also installed three years ago, has developed significant warping. Your representative, Mr. Mike H attributed this to alleged misuse, specifically suggesting infrequent fan usage or excessively hot water temperatures. I must clarify that I consistently use the bathroom fan during each shower, and my preference is for moderate, not extremely hot, water temperatures. These assumptions do not align with my actual usage habits and appear to be an attempt to sidestep the obligation to cover the associated repair costs. The overall standard of service and communication provided by your company has been consistently below acceptable levels. Documented issues and findings have not been adequately addressed. Specifically, Mr. Mike's email stating that the warranty does not cover labor charges for necessary repairs is perplexing, they did however offer to give me an estimate for labor cost, provided for these very labor costs on items are still explicitly under warranty. Furthermore, my experience has been marred by instances where initial work required rework due to apparent oversights, leading to considerable inconvenience. I have made multiple attempts to schedule a direct discussion with Mr. Mike H. regarding these pressing matters; however, I have consistently been informed of his unavailability, and despite my requests, my calls have not been returned. I possess comprehensively documentation, including emails, text messages, and photographic evidence, which substantiates all the claims outlined above, and the many , many issues that happened during the rebuildMy objective is to achieve a fair and prompt resolution based on the original commitments and warranty terms. I trust that these documented concerns will be given the serious and immediate attention they require. I would have preferred to share these photos with Mike H. In person but he refuses to meet with me. These are just a couple photos from the rebuild. I have many many more showing all the issues during the rebuild Sincerely, Jackie C. Sent from Yahoo Mail for iPhone read more

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Would give zero stars if I could. Del Mar reconstructed my basement after a pipe burst in January 2024. They emphasized how they would add insulation to my walls/pipes so it would not happen again. January 2026 the SAME pipe burst, and i had my walls opened to reveal zero insulation that was billed to my insurance in 2024. They also 'fit' a door in my basement which was just a door cut in half, instead of finding a door that fit properly. I wrote this review in January but was contacted by them to take it down in exchange for them paying for it to be fixed. It's now May 2026 with Mike from Del Mar builders playing phone tag. He eventually said he would send a check, but I never received noticed on my USPS dashboard that anything from him was even coming. I was left to pay the mitigation out of my own pocket and now I have to turn to insurance to fix it. Very unsatisfied with the poor quality work and unprofessionalism. read more

Del Mar Builders - Left me a cut in half door instead of taking the extra mile (not even) to find a door that fit properly. - Damage Restoration Near Me - Orland Park, Illinois

Great quality and a great value! Reliable and responsible! Support local businesses! My place looks great!

They did great on renovating my home church!! It looks amazing and added so much life to it

Interior of the Quarry looks great! They did a good job renovating that place back to life. It's a great place to get together for drinks or food. read more

I have personally used Del Mar builders for 4 projects in my NW Indiana home and Del Mar Builders is currently wrapping up a job in Chicago for my Mother-In-Law. As a repeat customer, I can give my highest recommendation for their knowledge, professionalism, timely service and attention to detail. No project is too big or too small. I would give these guys a try!! read more

Excellent service and delivery. Highly recommend! Check them out; they're fair and reasonable.

The work DelMar has done in the Quarry is amazing. They are a spectacular business. Super love it!! This rehab was done so well. I love the speakeasy. read more

We had water damage in the master bathroom which required a complete remodeling. Mike and his team did a beautiful job. Everyone was great to work with! read more

Mike and his team did a fantastic job when a pipe burst and flooded our main floor and basement. They rebuilt our finished basement, kitchen, family room, living room and dining room better than it was before. read more

They did ok work on fixing/replacing water damaged kitchen in my mother in law's house. Where they came up short was in doing the job the right way - and then they refused to fix the issue when I called them about it. They replaced damaged cabinets that were designed to not need pulls or knobs with cabinets that need them. My 90 year old mother-in-law (the home owner) didn't realize the cabinets needed pulls, she just thought they were hard to open. When I saw it, and called Jason at Del Mar, he told me that it didn't matter that the cabinets needed pulls, the old ones didn't have them so they were not going to put them. Really bad customer service - and don't expect them to do the right thing. Expect them to do what makes them the most money and causes them the least work. I will never call them again for services. If you do make sure you carefully manage ALL the details. read more

This vendor is questionable and not recommended. Please do your research and go to the Cook County Chancery site to see how many lawsuits have been filed against them. http://www.cookcountyclerkofcourt.org/CourtCaseSearch/DocketSearch.aspx Search for "Del Mar Builders" (Due to the Pandemic there seems to be only one page vs the 3 pages I saw the last time I checked... but 8 still give you pause, correct?) Note: Multiple people have reached out to me regarding this company and how they were similarly treated... 50K Taken, minimal work done, house at studs, and refusal to do more work until the full amount of insurance money was handed over... one good thing, my parents did not let them have more than 50K of the 580K... bad thing, they obtained 50K for 12K of work... for now. read more

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I personally know a former client of this company as the result of a house fire in South Holland. The work was sub par to say the least , they didn't in any way adhere to the promised timeline, and they tried extort additional funds from him without having completed one single portion of the home. The owner of the company then quit and threatened to sue and fraudulently place a lien on the property, and left the home owner housing insecure. This company should be put out of business. read more

They do not do not document nor keep records if the job. They do not have quality sub contractors and they're only concerned with collecting the USAA claim $ read more

I wish we would have never selected them to renovate our house! Our shingles are defected they were flying in our neighbors yards. We have cracks in our walls. Please do not use them! Mike is not trustworthy. He ask my husband to give him a good ratings which we both regret. I would give them zero if I could. read more

Still haven't received any further documentation from Delmar. I've also spoke with the previous employee and his emails with me and owner Mike indicates Mike was well aware of my request for a refund. My emails indicate you and your staff billed me for installing 507 sq ft of green board and tile in my bathroom, and removing and installing ALL NEW Fixtures-so basically a new bathroom. No permits, pulled, and you only painted, patched and cleaned this unit. They continue to deflect the billing on a previous employee. I've provided you with a video of the unit before the fire and photos after your alleged overhaul of my bathroom. It's the same bathroom with a paint job. Oh and Del Mar only offered to come look at the work after a filed a complaint with the BBB.org read more

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They are great people very pleasant to work with and really are willing to listen to what you want and help you design what you want. Love my house now. It hurt to loss everything to a fire, but Del Mar has given my back my house the way I wanted it. read more

I am a realtor for my client who used this company to put on a new roof for a Hyde Park townhouse. The roof has since been leaking and he has reached out to the company many times with only promises to come fix the problem but no results. He was issued a five year warranty on June 21, 2022. The next step is to contact the Better Business Bureau as the rain has damaged a wall and a ceiling in the house. ewoods007@yahoo.com read more

All I can say is WOW! The team at Del Mar are true professionals. Their skilled craftsmen transformed my fire damaged home into something better than I could have imagined. Let me back up. My family and I had the unfortunate experience of being involved in a house fire. Thankfully, no one was hurt, but our home was left in an unlivable state. This was a devastating experience and we really did not know where to begin. Our insurance agency gave us some of their preferred restoration companies and we started calling. Del Mar was by far the most responsive and professional of the contacts we were given. They immediately had someone from their team over to get the ball rolling. They put me at ease and got to work right away. The process was relatively fast, and the level of craftsmanship was top notch. The men they had working in our home were real artisans. Also, we had a project manager working with us along the way. We would regularly discuss the work in progress and he always made sure our needs were being met. The result far surpassed what they had promised. The crew at Del Mar returned our home to us better than it was before the fire. As a side note; my wife is a bit of a perfectionist and neat freak. She was blown away by how beautiful and clean everything looked at the end. It brought tears to her eyes. Thank you to everyone at Del Mar. I'm talking with them now about another remodel project unrelated to the fire. I couldn't imagine going anywhere else. read more

I wish I could rate this company a zero. They were contracted to complete a job at my mother's home which was damaged due to a house fire July 2022. The work that needed performed was siding repair, roof repair, painting, carpet cleaning, window repair and fence repair. The company ask for half of the money upfront and the rest at completion. This wouldn't be a problem if they did work worthwhile. We never got to the completion stage; we barely got to the starting stage. Here we are nearly a year later; May 2023 and my mother had to hire someone else to start and finish the job. After paying what was asked upfront, they sent painters to her home who did a terrible paint job (they did not paint ceilings, remove paintings or tv's from the walls). They then sent someone out to clean the carpet who informed me they were not a company and the machine they had I could have rented myself; needless to say, they were asked to leave without performing any work. They later delivered siding to her home that sat in the driveway for 2 months until we finally found someone else to get the job done. She later received an invoice for 11 cents. This was laughable considering she paid 11k to get a terrible paint job and siding delivered. At this point she is expecting a substantial refund!!! She was told by Mike they had pictures of them doing the siding. She then asked that they provide proof because she knew that was an outright lie!!!! After no proof could be provided, they stated she was due $900. So, you mean to tell me she was charged $10,100 for half painting 3 rooms and delivering siding???!!!! These people are a joke!!!! None of the workers are contractors. I later found out they were not listed as a recommended contracting company with the insurance after they lied and said they were. I DO NOT RECOMMEND THIS COMPANY IN NO COMPACITY!!! My mother is a Senior and I feel this company took full advantage of that!!!! They have proven to be unprofessional, rude, deceitful, unethical, unreasonable liars with terrible workmanship that's failed miserably!!! one good thing, my mother knew not to pay them any remaining balance after Mike tried to lie and say they completed the work. This vendor is questionable and not recommended. Please do your research and go to the Cook County Chancery site to see how many lawsuits have been filed against them. cookcountyclerkofcourt.o... read more

Repaired our ice dam problems which included bar ceiling, replaced insulation and paneling, painted and roof repairs. Did everything in a very timely and excellent manner. I would recommend them to anyone and even do any work on my own home. Explained everything to us prior to repairs. Joe G Thornton American Legion read more

Mike and his team were great to work with. We had a leak in the upstairs bathroom and had to replace part of the ceiling below. They were on time each day they were there and were meticulous with their cleanup. This is the second time we have used Mike and his team- I highly recommend Del-Mar! read more

Contacted this company for ceiling damage in my kitchen. A rep came out and the next day sent me a quote. As soon as my homeowners association approved the quote I contacted the company to set up date for work to begin. A receptionist stated she sees my quote in system and would notify project manager who would call me shortly. No one ever returned any of the four calls I made after that. On last call I was told they would pass on to the "boss". I stated it seems you're not interested in this business and no response. Don't waste your time with this company. read more

Del Mar Builders was hired by my insurance company on 9/11/23 after a tree fell on the power line and damaged the weather head pole, the roof,and the shingles.On 9/13/23 Del Mar's adjuster came out, assessed the damage,and stated he was going to order a tarp until the repairs could be done. That NEVER OCCURRED. After several days of waiting and knowing that it was supposed to rain all weekend, I contacted my insurance company on 9/18/23, which sent out an emergency tarp crew to tarp the hole. Fast forward 30 days later (10/12/23), Del Mar has DONE NOTHING. After complaining to an employee of Del Mar Builders that I was going to file a complaint with the BBB and all social media outlets, the President and Owner, Mike Hudek called to apologize for his Project Manager's inexperience, as well as his company's overall unprofessional approach in handling the job. Mike Hudek gave his word that he was taking over and would see the job to completion, send his electrician over that day to survey the damage so he could get started the next day, 10/13/23. Also Mike Hudek offered a $500 gift card as his way of apologizing for his company dropping the ball. Well, that apology was a waste of breath and the gift card non-existent, as the next day (10/13/23) by 10:30 AM, no one came. I called Mike Hudek at 10:33 AM, and left him a lengthy voice mail inquiring about the electrician and his failure to come the day before. I contacted his PM, Presley DeYoung, to no avail. Lastly, I contacted Cynthia George, an employee to see if she knew what was going on. At 11:29 AM, Cynthia called to say the electrician would be arriving within a few minutes to repair the weather head, and Mike Hudek, the owner would arrive later. Needless to say, it took three hours for Mike Hudek to arrive only to be untrustworthy, defensive, argumentative, arrogant, unprofessional, and rude. He left within 15 minutes, and the electrician never arrived. I do not recommend this company for any reason. read more

Mike and his team are AWESOME! The work they did on my home was great and the communication Mike and I had was perfect. He really put me at ease during the entire process. read more

OMG! So I see it is inherent within your company to provide lies about your unethical business practices. I take your comments very seriously as well and I will show you better than I can fully explain to you that you can't bully and falsely accused a consumer without consequences. Yes, the insurance company did approve of the work that you claimed that you were going to provide based on the details that were written. I'm sure that they were not aware of the scam artists that they are dealing with otherwise they would have never recommended you as I will make sure many are aware of and will cease to consider doing business with you as well. You NEVER had exhausted attempts to reach me for payment. To say so is a defamation of my character which is something I see that you severely lack!! You need to check your records and comprehend what you're reading to see that your payment was given to you in full. In fact you provided me with a refund when I told you that I no longer wanted to do business with you! Get your FACTS straight!!! If anyone is being illegal in activities, I suggest you re-read the other comments that people have left where your company swindled them out of thousands of dollars. I Thank God I had insurance involved to at least keep me safe in that respect. I never asked you to assist me with roof repair from squirrel damage. Again, I see that you like sticking your foot in your mouth without communicating with people who were around when this incident occurred. By the way, who are you? This is the 1st I've heard that you exist! Are you supposed to be the man to represent Del Mar with tacky spokesman ship!? Your "President" (Mike Hudek) stated from his mouth that I will not need to worry about the 2 small areas (less than 8"X11") that had been previously repaired for squirrel entry some years ago. Mike stated that we won't mention it because if we did it would require another claim. So go talk to your "Boss" and let him search his conscious for truth and validation! I NEVER expected anything for free! What I did expect was an upstanding company that didn't lie to cover up their shortcomings. YOU never had multiple conversations with me regarding my entire roof as I had had the complete roof replaced less than 15 years ago (I guess someone forgot to clue you in on that conversation!). My insurance company was also never presented with a quote to cover the entire roof (LOL!!) Where are you coming up with the blatant lies! Ohhh...I forgot, you are used to subjecting people to your unethical business practices! WELL, I'm not the one!!! Thank you for offering to proceed in communicating with the BBB. Please don't forget to include the FCC, TV News investigators and the American Bar Association! read more

Great job in water damage cleanup. They apparently take the time and effort to hire great people.

I used this company at the recommendation of Usaa to make water damage repairs to my sister in laws house they were great prompt efficient Good price very satisfied Highly recommend read more

I had an issue with a door install/water damage and delmar took care of the issue and replaced the door as well. The people working there now are great to work with and very helpful. I highly recommend them. read more

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I had some important work done by Del Mar and was very happy with the outcome. Good price, good communication and excellent workmanship. They kept me well informed all through the project and happily answered any questions I had. I'm glad to have found someone I can trust. read more

We had a tree fall on our roof and the Del Mar team came out to take a look right away. They were easy to communicate with, helped with the insurance company, and made the whole process very easy. It's always so hard when stuff like this happens to make time around work schedules but they were very flexible and made it easy. read more

We had a frozen pipe burst at our home in Arlington Heights. This led to a major ($100k++) project to put our kitchen back together and remodel our entire first floor including adding more SF. Del Mar did a tremendous job in handling all the details. They listened to our ideas, provided alternatives, and built a trusting relationship with us. We have had so many compliments on our kitchen and first floor! They did great work and we couldn't be happier. read more

Hi my name is Wally from White Ladder Decorating and I was assigned a project from DelMar Builders. I was introduced by a buddy and Mike the president gave may company a chance to perform a project for them. They run a great business and Vance the project manager met me and went over the work that needed to be done. They run a class act business. I would work for them any day. Thanks for the work. read more

I mistakenly hired Del Mar Builders to restore the inside of my home after a fire. They totally screwed up my laundry room, they do not back up their work and the owner was very dishonest. I picked up and paid for several items which I was supposed to be refunded for but never received. The insurance company paid $7,700 to insulate my attic, which was never done. They owe me a little over $11,000. It's been 2 years now and they continue to ignore me. The project manager came out to inspect and said they will return to make things right but they never would return my calls to make an appointment. They are good at ripping people off. Very convincing and slick. Be careful. read more

We frequently refer business to Del Mar builders and continually receive positive 5* feedback from clients, they are courteous and honest and I would trust them in my own home ! It's a pleasure to work with mike and his team ! read more

Just a short note to thank Del Mar Builders for the wonderful job done on our basement renovation. The bathroom, laundry & family room all look great. Your team was very courteous and clean. Their thoughtfulness to surroundings made what could have been a stressful experience, quite painless. The entire project came out BETTER than expected! The bid provided was accurate and came in right on target. Your team made helpful suggestions along the way that actually improved the project. Happy Thanksgiving! read more

I was put on orders and had to move away from my first house near Chicago. Now with the rental here in Iowa, I was concerned of how I was going to keep an eye on my house, especially with the wind storms that have wrecked havoc on my block. I was lucky not to have a tree fall, but had a ton of my shingles from my roof in my neighbor's yard. USAA had referred DEL MAR to manage my repair and was pleased at the results. Petr called me and sent me updates as work progressed. I loved that he even let me pick the new color which looks fabulous....and was all done from 200 miles away. And I love the work! It looks beautiful. Petr was very respectful and patient with me. I look forward to working with them again on future house projects this summer. read more

I was hoping to get home with everything done, but when I got there, there was garbage on the floor(food). At that moment I realize that the garbage was nun major. When I was entering my living room I was DISAPPOINTED when I saw everything gone, all the wood and dry wall were gone. THINGS I BOUGHT WITH MY OWN MONEY. the worst part is they left without letting me know. I haven't heard from them. DO NOT trust those men. What a shame to the humanity. read more

After being told by State Farm that they wouldn't be able to fix my water damage and cracked pipe because it wasn't a sudden occurrence, but had been happening for awhile (albeit behind the wall so I had no idea), I called Del Mar, based on State Farm's recommendation, for a free estimate, indicating that this was urgent and I wanted/needed it fixed ASAP. The guy came out, took pics for about an hour, and said he'd need to come again with someone else to give me a quote. This was Friday. He said he'd call me on Monday to set up a time for he and this other gentlemen to come out. I wasn't happy about the delay, but his supervisor, who I'd initially spoken to on the phone, said this might happen, but they'd do all they could to get me taken care of right away. So I agreed. However, on Monday he called to schedule my REPAIR stating that he "knew I wanted it taken care of right away." When I asked the cost, he said he was still working on it. I told him I wouldn't schedule a repair until I knew what the full cost would be. He thought my insurance was paying for it. When I told him that he was only referred to us by our insurance company and we'd be handling the charges ourselves, he told me he'd have the quote to me by the end of the next day. I never heard from him again and it's been a week. Thankfully I found another company which was able to come out, give me a quote and complete the work within 24 hours. read more

Del Mar Builders did an excellent job repairing our flood damaged basement. They let me know up front what the costs would be to repair. They were very professional and finished to job in a timely manner. Thanks, Del Mar Builders! read more