I recently hired Midwest restoration to restore my home, and I couldn't be more impressed with…read moretheir exceptional service. From start to finish, the team demonstrated professionalism, punctuality, and attention to detail. They arrived on time everyday, kept the worksite impeccably clean, and treated my property with the upmost respect. The restoration itself was flawless- my house looks even better than before. The crew communicated clearly throughout the process, ensuring I was informed and comfortable with each step. Their dedication to quality and customer satisfaction truly sets them apart. I highly recommend them to anyone in need of restoration services. We had an upstairs bathroom flood that went all the way down to the basement. So multiple floors had to be fixed and we even made several upgrades along the way. Their expertise, reliability, and commitment to excellence made a stressful situation much easier and we are grateful for their outstanding work.

We cannot recommend Midwest Restoration enough! We have been working with them for a long time to…read moreclean out, repair, and refurbish my sister's condo. From the moment we met them, to the finished restoration, every single person that we have worked with and spoken to, have been nothing but helpful, professional, and have walked us through a process that we never had to deal with before. They were a God-send! They continuously kept in contact with us, and each stage was explained. The crews were extremely helpful and compassionate about our situation. This is such an amazing company to work with! The end result was beautiful, and far exceeded our expectations.

Tried to get away with just painting the ceiling instead of repairing it that the insurance paid…read morethem to do. They did come back to do the job right.

Bathroom remodel never started after 4 months. Insurance sent check to Leads Construction in April…read more After a few requests by me for project status update (it seemed they forgot), start date pushed back several times. I was instructed to pick materials and then due to delays, my choices we no longer available. Finally on August 9, supposed project start date, I asked if they checked into permit requirement. They assumed they didn't need one (I sent them the city brochure) but after my question, they realized in my town they needed a permit. On the day they were to start my project - after a 4 month delay- they had to register with the city and apply for a permit. Another 2 week minimum delay. I was done. Cancelled work for poor communication and lack of foresight.

Quality of workmanship is very poor. I had this company replace ceiling and drywall after a leak,…read moreand the work is unacceptable. The crown molding was patched poorly, nothing was sanded down effectively, the walls have visible patch work, the window casing is the same, patchy, not smooth. Painted areas have roller lint stuck in the paint. I will have to have redone in some areas. Do not recommend.

I have nothing but great things to say about this company. From the prompt response time to the…read moreexcellent customer service, this company is top-notch. I called and the next morning the crew was out to start mitigation. I had a ton of questions and always received an immediate response. I work in the insurance industry and know some of these restoration companies can be hard to deal with. I appreciate the kind, caring and response ACR provided and will recommend them to anyone in need. Thank you!

Four years ago, we had a basement water problem and ServPro Wheaton came out right away to help,…read morethen later we had them back to do the restoration. They did very good job in both regards. Just this week we needed documentation at the request of the people buying our home. Christy in the office did a great job in getting us exactly what we needed in a very timely fashion. This kind of support is greatly appreciated and completely demonstrates that the firm is in business for the long run.

I waited several weeks before writing this review because I wanted to give the company an…read moreopportunity to make things right. Unfortunately, after being ignored for weeks, I've given up hope that they will. They came to our unit to perform mitigation work after water damage caused by an upstairs neighbor. When they finished and left, we discovered that the cover for our ceiling fan junction box and one of our light fixtures were missing. I contacted them within an hour of them leaving, and initially they were responsive. However, they repeatedly sent me photos of an entirely different light fixture in a different room of our home (our kitchen instead of our living room) and insisted they hadn't removed anything. I explained multiple times that they were looking at the wrong room, and I even sent my own photos, but they continued to insist they were correct. Eventually, communication stopped. The supervisor, Aldo, called me once, but I wasn't able to answer immediately. I returned his call and sent a text within an hour, but I never received a response. Despite promising that the light would be replaced, I've been completely ignored ever since. We are now left without a light fixture and have to purchase a replacement ourselves and pay someone to install it. The lack of accountability and follow-through has been extremely disappointing. I understand mistakes happen, but ignoring a customer instead of resolving the issue is unacceptable.

Please do not use Nat-Cat Inc., / Restoration out of Schaumburg. The owner is Miguel Ramirez. We…read morehave had the most agonizing experience and now need to go through it all again because they did not restore our home, instead they damaged it and left work unfinished, abandon the job. Total scam artists, shotty work, unprofessional unskilled workers, invalid workers, constant deceit, misleading, acts of fraud, website is 100% misleading. Icing on the cake - insurance referred us to them so we thought we were in good hands. Just trying to save someone else the hardship.

So we have had a sewage backup in my home and unfortunately my homeowners told me they work with…read morethis company called national catastrophe. I said ok I looked at that review my insurance adjuster had issued and part of the check belonged to me. They had an addendum for the opening and closing of the concrete which I believe was $2300. John turner said I should hand him the check plus my deductible and if there was anything left when they were done I'd get my portion of the check back via check or cash (strike 1) All the floor got cleaned the paneling and drywall cut, I'm assuming the framing cleaned as well. Concrete poured, dumpster filled. Dehumidifier going. I received check from insurance company and told john turner I had to send it which I overnighted it to my mortgage company and he said and we gonna keep charging and keep going. Friday was the last day their crew was here, Saturday they poured concrete (paid $700 for outside concrete guy, (said concrete would be completely dry I. 24-36 hours) charged me $1000 for making a phone call) nobody came Monday Tuesday Wednesday Thursday Friday Saturday Monday then a lone woman came prolly to clean up dust from concrete work. Nobody told me nothing that nobody was coming out for over a week. Strike 2 and 3. This Job started end of October my house is flipped upside down inside out. Their crew I understand in and out they propped screen door open but for like 3 days while taking out trash left the prop on and unfortunately bent my rear screen door. I'm hoping they sell the door closer at Home Depot because it's completely bent. I told them if they are waiting for the check to complete the job then don't come back. I don't pay my auto mechanic before they do repairs. I don't pay carpet cleaners before they clean carpets. Why would I pay for a $19,000 job + after deductible when the demo isn't even completed. Hell they didn't even tear the carpet off the stairs. I'm sure I paid for the dumpster. I received check on Saturday deposited it cleared on Wednesday. John turner picked up check for the demo work they did (over $7000) picked up check and told my wife the dumpster was being picked up tomorrow. Is that his call? Or is it because he was fired for job abandonment without telling homeowners hey we're not coming back for over a week (not the week of thanksgiving probably 2nd week in November) Don't get me wrong they did a phenomenal job with the demo work. Just to much negatives to continue with this company. I got guys coming out to hang drywall at $16 a sheet. Flooring im gonna do as well as painting. Gonna have to order a new dumpster and pay for another 1 because NatCat thinks my adjuster is their liaison and my adjuster is gonna contact me. You'd think you open your home to this company and homeowners have your company here when homeowners aren't home but do not have the decency to say hey Mr---- or Mrs ----- we ain't gonna be here next week. I got nothing but crickets. Then once paid they call to pickup dumpster and yet leave garbage bags of clothes trashed still in basement.

I had damage sustained to my property due to high winds. He was recommended by the public…read moreinsurance adjuster I hired. He did the mitigation for the water damage. Threw out 20+ bags of debris in my backyard. The insurance did not make payment until 4 months later. I gave him his cut of $19000 which he came immediately to pick up the check. He threw out the debris 1 month later. The debris attracted many rats in my backyard, and my lawn was destroyed. I kindly asked Kevin to fix my lawn. He said he would. This was back in June of 2024. I called him multiple times, he would no longer answer or return my calls. It is May 2026 and my lawn still has not gotten repaired. Kevin fix my lawn now!

Kevin was very Professional, him and his crew did a excellent job in my attic at a affordable price!read more

The purpose of this letter is to Thank you and your team at Powerhouse and recommend your firm to…read moreanyone in need of restoration or remodeling services. You and your project manger Jim provide the highest possible customer service and your team of specialists are outstanding in their respective specialties. My story began with a leaky pie just before Christmas. We had a pipe leaking into our downstairs bathroom area where we used the space as a family room and office. I have a friend who is a plumber, he took a quick look at and told us not to use water upstairs and he was coming back on New Year's Day. He came an opened the wall and told me we were going to need a restoration company as the water damage would be severe. He called you and you showed up two hours later New Year's. That was impressive. You instructed me to call my insurance and make a claim. You were confident the damage would be covered under my policy. I did that and on January 3, the adjuster called and was coming in two hours. I sent you a text and you replied immediately and would join the meeting. You knew the adjuster, and I am sure that is not a standard service you provide, it was an immense help. In subsequent conversations, you told me he was a good and fair adjuster. He told me you were an honest and highly professional organization We had a preliminary estimate and approval to proceed in less than one week. During the process, you updated the estimate and got approval as more damage was discovered as we peeled the reconstruction onion. We held a call with you and myself and my wife, where we discussed the type and selection of material we required. You got them approved and coached us a flooring and, tile, paint, and carpeting. The project began with demolition, proceeding to asbestos removal, to reconstruction. Each phase was completed in a timely manner and each service provider was courteous, professional, and highly competent. Any glitch along the path was resolved by your project manager, Jim. A great guy. The project took about 30 days from the start. The result was a beautiful new bathroom, a new asbestos free area and new carpeting. Thank you. If anyone wants to call me for reference, please give them my number. Rich

Absolute Pros. I am in the middle of using Powerhouse for…read morethe second time. Several years ago a branch tore a hole in my roof. I would have been happy with some cleanup and general repair. Powerhouse worked with my insurance company and got asbestos abatement done, helped redesign weak initial construction, and made sure I got every bit of the work I needed. In the past I would have taken whatever the Insurance Company offered and tried to do some of the work myself. They did it all for me, kept the rest of the house completely clean and worked with us to keep us informed along the way. Four years later a giant tree fell on my garage. I called them right away. They have had roofing specialists, engineers and managers out to review the site and are pushing to get everything properly paid for. In the middle of everything else 2020 they are still the total professionals! Call them and sit back and relax!

UPDATED: Owner…read morecalled and totally turned the ship around. 5_*** Similar experience with customer service. Not a clue on the industry. They wanted $100 to come to a fire job that's 4 blocks down the street. Going elsewhere.

I would not recommend them! Oscar, the project manager, struggled with communication and handling…read morethe job effectively! Don't waste your time and money!