The can was rude and they have 4 patients crammed in one room The only good thing is their security My relative was in so many meds she was lethargic When we relocated they took her off all meds and now she is way more alert and gets up daily goes to dining to eat and activity room read more

Please don't consider this place. The care is terrible and your love will not get properly cared at all. You will have to be there day and night watching if you are not doing the complete work yourself. You will be lucky if they care for at least one time a shift. Some LVN are good and some forget that is the client home. They are very loud and curse a lot at nurse stations, hallways. Just unprofessional. The department heads knows what is happening but don't say anything at all. Staff relief their selves. They work almost 20 hours at times. Come many extra days in a row.That place needs a whole new caring staff. Even other departments be doing nursing without a certificate or licensing. Peace be cautious about coming there. read more

My brother was sharing a room with two other patients. One of the patients had excrement on himself for at least five hours and the other patient had a very strong smell of urine. My brother started getting even more sick due to his compromised immune system. read more

They don't give medicine on time, you have to keep bugging them to put attention to your loved one and they take forever to give you your medicine in the moment you ask them to. the hospital sent my mom there for rehabilitation and physical therapy and since May 17 when the physical therapist in the hospital helped her walk she hasn't gotten out of bed. They let my mom's cut where she had surgery get infected and now she's back the hospital. I wouldn't recommend this place for nothing. I would give it 0 stars. My family and I are very disappointed with them because my mom was actually getting better and now she's really sick. And every time we went to visit she would always complain that the are not listening to her, not Changing her, letting her colostomy bag explode. I am glad she doesn't have to go back there read more

My mother has been there a while now after Arrowhead Medical Center. She has had the worst care since being there. Food is cold when she gets it, soiled linens not changed when needed. Sitting in the cold waiting for bathing. Dementia and Alzheimer's patients mixed in with regular patients, that is not right. They should be separated. Those patients scream and yell and curse keeping the regular patients awake when they should be resting. It needs to be re-staffed or closed for good, I can't believe the state is letting this happen read more

Very crowded. Told me they sent my to Riverside Community Hospital Emmergency went to the hospital she wasn't there, Called the facility, thay had to call the ambulance service to find out where she was. They took her Saint Bernadines you would assume the facility would know where their patient was going. Not a happy camper. read more

We had my mother here for about a year and we can surely say this is one of the worst senior homes she's ever been in, they neglected, starved her, and would leave her in a dirty diaper for hours and even did so when my family or I were present. There's been countless times where I had been visiting and I'm asking for a diaper or I press the call button and they never come. If they don't give her the attention that's being asked when we are around we could only imagine how much worse it is when we aren't. This place should close down because they don't care for the seniors or there well being. read more

My 59 year old mom passed away in this facility. If you were at this place on July 3, 2023, please e-mail me: searchingplata1964@gmail.com I need to know what happened to my mom. If this place through neglect caused her death, I need to find answers. I don't know what happened, my mom was only at the facility for 5 days. She was walking, talking, eating, she was not bed-ridden. I did not feel as if she was in any danger. I saw her the 2nd day she was there. I called the following 2 days they told me she was doing well, but they said my mom was resting and didn't want to come to the phone. I believed them. The probable cause of death was listed as a possible myocardial infarction. Reading the reviews to this center has made me question everything. read more

My mom was transferred there from Riverside Memorial , she developed a horrible bed sore they were not moving her , she ended up going back to Riverside Memorial , Del Rosa needs to be shut down read more

Staff gave an awful vibe. New rules every day and took care of my father pretty poorly. Came home with an I recruit in his leg. Do not send or keep your loved ones there. read more

I have a loved one here and it is not going well and when I go there it's not good and my loved one is not doing good looking for another facility. read more

This place was an awful experience for my father. Very unprofessional staff, lack of training for staff. My father was given someone else's dirty clothes to wear. Staff there are unethical if you are not able to see your family and your loved one is not alert a lot of stuff goes on in there which is very unfortunate. It's disappointing that you think you are sending your loved one to get help but in all reality some people are not there to help others they are there to collect a paycheck. It is understandable that due to Covid there is short staffing however people should learn to treat people the way you would want your family to be treated. read more

Worse place to send someone you love !! My sibling was sent there from the hospital and it's been the worse experience ever !! My relative has been left with dirty diaper for entire night, they don't care about patients there they are left on hallways for the entire day it's sad how my relative has calling crying to take her out of there . Nurse name Candy she probably think she will never be old or sick to end up in a place like this and probably that's why she mistreated people!! read more

This facility has been excellent 2 me they have got me on my feet again less than a month from 2nd time hip replacement surgery safe & comfortable environment tha staff nice polite & courteous plus very helpful n any way possible read more

This place went to another home where disabled people live and recruited them for new clients. Talked an individual into moving to their facility. Changed their health care provider and changed their meds. Stronger meds like oxycodone. They lost their balance and fell , broke their hip. Didn't take care of said individual. Their sox were all wet when we visited. Finally transferred them to a real hospital where they were found to have blood clots, damaged liver, and they eventually succumbed to their injuries. When is it ok for this place to snatch people up from other facilities for monetary gain? read more

I came in to tour this building a bit hesitant because of the stigma there is for nursing homes in general, I am very glad I decided to let my grandfather receive his treatments here. I can't thank the staff enough for being so friendly, right off the bat I felt the good energy from everyone starting from the housekeepers and all the way to the administrator. They really take time to know each patient individually. Throughout this pandemic, they really stepped up to help my grandfather. Heroes in fact work here! read more

My moms health suddenly turned to the worse. It was a physical therapist who recommended Del Rosa Villa. I'm glad he did. During Covid-19 they put the safety of the patient first. Answered all my questions daily. The staff called regarding her updates. These are challenging times when your parents health starts failing. I'm glad there are staff members who go beyond the call of duty to make sure your loved ones are ok as well as the family. read more

I was very happy with the care that my family member received while at Del Rosa Villa, it is a very clean place and everyone is very nice and so helpful and the staff truly cares about the residents. The physical therapy program is really good. A shout out to Molly and Lisa the case managers who were so helpful to our family , shout out to Laura on the nursing staff for being there and knowing what to do , a shout out to Irvine , my go to guy when ever I needed any help with issues or problems, thank you to Neydy for all your help, thank you to all the staff at Del Rosa , I would recommend your facility to anyone who is needing post acute care Sharon Kent read more

We were recommended this rehab facility through Redlands Community Hospital. DO NOT SEND your loved one here. They do not allow visitation in their room which is very suspicious. We have found out that there is only 5 CNAs per 90 patients. They have not helped my mom go to the bathroom so she has spent hours lying in her feces. She is not the only one I can assure you. Asia at the receptionist, is not customer service friendly. Even things as simple has having a working television room isn't possible which is sad because some of these patients are in isolation. If wasn't for the fact they would let her go home with her medication we would have yanked her out. We will reporting the facilities to Redlands Community and any regulatory agencies we can think of, if you are frustrated by their care I recommend doing the same. Many can accomplish more than one. We have had the head nurse urge to report them because she is overworked. Our resources could of been better spent doing in-home housing care rather than the lackluster job that's been occurring here. They are a lawsuit ready to happen, if not already. Update: She was released because we were told her infection was gone, yesterday. She went back in today into the ER, we're we told her infection was still there. I don't know about the positive reviews. But if you are wondering about the negative reviews... why would it gain so many people to leave negative reviews for a convalescent facility? read more

What a DUMP!!! My sister was transported to this pathetic run down facility with newly graduated CNA's that have no supervision in the evening. Let patients sit in soiled diapers, have pull down alarms in the back of beds to ask for help that patients can't reach. The hired help walk past the patients room and ignore them. My sister has to call me several times a day/nite to have me call the place in order to get anyone to help her. Takes forever to get any help! THIS PLACE SHOULD BE SHUT DOWN AND THE PROPER AUTHORITIES NOTIFIED!!!!!!!! IF I WAS PARALZED FROM THE NECK DOWN AND WAS PUT IN THIS PLACE, I WOULD CRAWL OUT WITH MY TOUNGE AND GET HIT BY A SEMI BEFORE I WOULD COME BACK HERE!!!!!!!! THIS IS HOW WE TREAT OUR SENIOR OR LOVED ONES!!!!! read more

I like most people was hesitant to have my loved one stay at a skilled nursing home. So relieved the staff at Del Rosa truly care about their patients. Thanks a million. The work you all do is heart warming! read more

The staff is so caring and kind to the patients. My mom loved the activities and friendships that made her stay enjoyable. She loved being able to go out to the gazebo and enjoy the flower garden. She said how beautiful it was. She even remarked how great the physical therapy was . So many wonderful people went above and beyond. read more

Placing my Grandmother here was by far not an easy decision to make. She needed the 24hr nursing care that my family and I just couldn't provide. We all felt at ease seeing how the staff was so attentive, dedicated, and compassionate. My Grandmother, was incontinent, she was always changed in a timely manner and repositioned frequently, as to avoid bed sores. Knowing my Grandmother was in a place where she was getting quality care, made the fact that she was away from us, bearable. read more

Del Rosa Villas is a place where you can leave a loved one and know they will be well taken care of by their wonderful staff. It's always a pleasure visiting Del Rosa Villa. read more

The Administration, DON, and admissions work extremely hard and diligently to ensure the best care is provided, and the residents are satisfied with care, as well as ensuring staff is thought of, included, and appreciated. They function as a whole. The renovations to the building are amazing. Everything is coming together beautifully. I am proud to be apart of the team. read more

It's the worst place ever, my siblings and my experience was terrible when we placed our mother in their care. When she was admitted she had nothing wrong with her body but when she was give back to us her leg looked as if someone had hit it, it was swollen from her knee down. And she was left with dirty diaper for days !! Not once was she bathed in the two weeks she was there. When we were told by the facility that she was. Please don't bring your loved ones to this place. Heartless people work there that don't care in what they do. read more

I called 911 last night and left the Providence Del Rosa Villas aka Del Rosa Convalescent they had to close and change the name.They had been giving me percriptons that came from a Doctor i had terminated , notified Administration, and IEHP.who had acted against my wishes and without my informed consent.One practices Spa Medicine from his Apt.,One has complaint against him at California State Medical Board, one internest uses a p.o.box as his address, and then there Director of Nursing whos only fulltime job is to ignore problems and say in your own twisted mind as a reply back to my saying see you in Court.www.4patientsafety.org is a very good resource to know all about fraudulent Doctors. read more

took mom there for physical therapy and to encourage her to eat. She had all but given up at home, the staff at Del Rosa Villa helped her back on her feet and she began to eat again. Mom loved the food and was very happy with her CNA s , they took there time with her and encouraged her to do for her self what she could she kept her independence and for this our family was grateful. Just what we had asked for. Love them would recommend them any time . read more

I don't have anything good to say about our experience with this facility and it's staff especially the supervisor Cardenas. When they answer your phone calls they put you on hold for 20-30 minutes. They would bring her food and never once adjusted her tray so she could eat and. most times she couldn't reach her food with two fractures in her pelvic. They heavily sedated her for pain and she didn't eat anything for two days! It took the family calling them all day everyday to have them bring her her food tray, change her, cover her up or help with pain management! If there was an option of zero stars that's what I would choose! We removed our mother from here on the 8 day when I had my mom show me one of the sores on her bottom on FaceTime Once I had confirmation they were neglecting her I made other arrangements. I never could had prepared myself to see the full extent of her wounds! I was sick to my stomach to see this! The facility never informed the family of any bed sores! They showed no Compassion or dignity to our loved one. Gross negligence!!! read more

Del Rosa Villa - In only 8 days of being at this facility this is what my moms bottom looks like!!! This is ABUSE!! - Skilled Nursing Near Me - San Bernardino, California

My name is James and I am currently at Del Rosa Villa moved here from what's dubbed a world class hospital by review and I must say that I've had nothing but the best professional and personal experiences while here and I have yet to even witness otherwise. My medical conditions and my personality present a number of challenges to even the most skilled and tolerant but the staff here goes well above and beyond job description from the nursing staff to social workers to maintenance to housekeeping...everyone here has been great without exception and my conditions both medical and personal have improved greatly as a result of the care I've received here. And if it's of any concern, the food is amazing. read more

A mí me gustó mucho estar en este lugar. Yo e echo muchas amistades maravillosas con los pacientes y también con todos los que trabajan aquí. Yo las quiero a todas. Me vale lo que digan otras personas. Me trataron muy bien y nunca tuve necesidad. Mi comunicación con mis amistades de aquí nunca fue mala. Quiero mucho a Francene porque ella es muy buena de corazón. Voy a extrañar a todos. Le mando saludos a la administradora y le doy mis gracias por todo y a sus asistentes y les deseo lo mejor. Las quiero muchas a todas las llevo en mi corazón. read more

My mother fell, broke her hip and came to Del Rosa Villa for physical therapy and recovery. There are strict COVID-19 procedures so family wasn't allowed inside rooms. From what we could see, the facility is extremely clean and well cared for. Staff was pleasant while following rules. We had an EXCEPTION experience with Molly! She followed through on everything we asked and was always pleasant!! My only complaint would be the procedure of phone calls. The facility isn't set up for the daily calls I made. If necessary, I'd return Mom here again. read more

1 star, Rating at best. 5 stars. not a chance, not even close, Keep looking... I could go into detail, not a good use of time! read more

I was an LVN student at this facility and I'm so grateful I got mentored here at Del Rosa. They don't cut corners, very thorough, listen to their patients. Such a strong team of genuinely good caretakers. Hoping to return as a licensed nurse in the near future. read more

Do not take anyone here ever!!! My mom broke her hip while at their facility and they didn't do any X-rays or anything. They doped her up so she wouldn't scream about the pain and left her with a broken leg for over a month. When I went to visit her, I took her home with me immediately. read more

Del Rosa Villa - This is what she looked like when I picked her up - Skilled Nursing Near Me - San Bernardino, California

If I can give this place zeros, I would. It's a hell hole. Flies on patient's food. No one pays attention!! Don't put your loved one here. Rude & inattentive staff!! read more

So I visited my grandmother here while she was doing physical therapy and let me tell you the staff there is amazing. So helpful in not only teaching my grandmother on how to continue care after she left but also the whole family. The nursing staff is also great and friendly and efficient. I would definitely recommend for short term therapy after a major surgery read more

This place is terrible. Don't put your loved ones in here. I'm currently trying to get my mom out of there. The patient care here sucks, they ignore the nurse call lights. read more

There are alot of naysayers who have left reviews here. I wouldnt have asked to go back if this place wasnt decent. I don't know why people have bad things to say the hospital is a hospital so of course there's going to be times when you smell pee but all in all you know they are more apt to treat you like a person and not just a policy number here let's remember this is short-term Rehabilitation this isn't long-term and as far as short-term these people get the job done and then make you feel like a person while it's happening the CNAs are more than polite and if you have a problem they address it read more

This place is starting to look & smell better. I like that the staff cares about the patients. Great work in progress! Keep it up (: