The Valley Pool opening crew serviced my pool last week, and I would like to note that the…read moregentlemen were very professional and did a great job overall. However, I was quite disappointed to find that, after paying approximately $325 for the pool opening, the weights were not attached to the pool ladder. As a result, the steps are currently floating, and I am left without assistance to correct the issue. Given the cost of the service, I expected this to be completed as part of the opening. I would appreciate having someone return to properly attach the weights to the ladder. At this point, I am very dissatisfied with the incomplete service and hope this can be resolved promptly. Otherwise, I will reconsider using your services in the future and would be hesitant to recommend Valley Pool to others.

Went to Charleroi location to buy some shock and ease cartridges for my tub. Shawn (who usually…read morechecks me out) was very helpful when I asked him the difference between caribbean spa chlorine free shock and the oxidizer by sirona (for biguanide hot tubs). Once he said the sirona one was for biguanide tubs not people with the frog ease i knew to stick with the caribbean spa Shock. I used to work there. Shawn is always a pleasure to speak with and always has a smile. Hes a good one!

Camilla and her staff are so informative so patient so helpful .. everyone should go to Caribbean…read morePools . She has knowledge that just blows my mind . She helps me understand the chemistry of the water . And I am able to enjoy my Summers knowing that my pool is in excellent​​ shape.

Over the course of many years I have noticed that Caribbean pool owner Carmaline route 30 Latrobe…read morePennsylvania is dishonest in helping uninformed swimming pool owners with water testing and suggestions about chemical problems. Caribbean was convenient to our location and that is it. Caribbean over-sells the need for chemicals . I personally watched her convince a pool owner they needed nearly $200 worth of chemicals for one week while they were going away on vacation. Our 35,000 gallon pool used less than $350 worth of chemicals in a season. Caribbean pools over prices supplies when compared to other online pool suppliers. They are not responsive to placing orders, forgetful, just general ignoring customer needs. Strongly suggest Debnar pools route 22 Blairsville Pennsylvania over Caribbean.

Been since spring of 2018 and after spending OVER $1000.00 my hot tub still does not work. I made…read morethe mistake of calling them in the first place.

Ordered and paid for hot tub cover over 7 weeks ago still waiting . Have been lied to repeatedly…read moreabout delivery and installation. Worst customer service I've ever seen. No one calls back and they make you pay in full when you order. By next week will be at magistrate.

I currently use their valet pool service . They show up randomly even though I requested a day and…read morea heads up regarding time . Yesterday they showed up at four on Friday when we were ready to host a party no heads up just showed up on my property . They were supposed to be here Monday . You can't get a hold of anyone . I've called numerous times without any call back or response . After the cleaning that lasted fifteen minutes or less I checked the pool to see debris and staining and pool levels that were completely off . Will be retracting our payment and reporting to BBB. Left several messages after and of course no response . The pool cleaning is a complete waste nor are they properly checking pool levels . I've had to go get the water tested at alpine pools and have them correct . Will be taking this matter to BBB !!!

Fantastic people there. They are so helpful and educated on each item. They are my go to place for…read moreeverything for my pool. Their prices are better than other pool stores in the area.

Everything from getting info on all the pools, to picking out one, paying for it, arrangements for…read moredelivery. Everyone has been so nice and helpful.

Person who waited on me was very attentive, helped me with my purchase, and carried it to my car.read more

Bought a pool from this store in Robinson. What a nightmare!!! Still a major mistake!!! Do NOT buy…read morehere! Was even verbally attacked by the employee that first sold me the pool in public. Will not ever go into that store again!!!! Send poor husband!

Anthony was great to work with. Answered all our questions and took the time going over things with…read moreus.

We set a time to meet. That day he messaged and said he would be arriving early. I waited 2 hours…read moreand he didn't arrive or message.

Garrett did such an amazing job on our basement! He'd previously helped us out with a quick…read moredoorframe replacement when we were on a super short deadline for listing our old house so when our basement bathroom had a sewage backup that wrecked the bathroom subfloor, vanity, drywall, etc, we called him up. Then a couple weeks later, yet another sewage disaster turned the job into a much larger project with redoing all the flooring in the entire basement and more drywall, plus two doors, frames, molding, etc. It was such a nightmare at first but Garrett did a wonderful job making it all right for us. The bathroom is so much better and it's a lovely classic style so we won't have to do a basement reno any time soon! The flooring is beautiful throughout. Garrett is so meticulous too, he noticed and fixed all these little things that I wouldn't have even been aware of, and his prices were very reasonable. Definitely a good value!

Our pool cover fell in, during the "off season"...it looked like a lake in April. I didn't think…read morethere was any chance of us opening up the pool in June, let alone mid May. The staff at Alpine Pools, in Bethel Park, recommended the exact chemicals needed, recommended the correct time to let the chemicals work and most importantly, recommended when it would be safe to use. ALL of the "in store" staff has been understanding, helpful and informative. One employee that went "above and beyond" was Kloe. She followed up with phone calls and made sure we were satisfied with our service and the status of our pool. Now, the kids are swimming, pool is ready for the Memorial Day weekend and all is good with the pool. Thank you again, Dan and family, staff and Kloe

Alpine will put you in the swim of the season. They do what they say they will do in a timely and…read moreprofessional manner.