I've been shopping for many items for our new house and we're specifically looking for fire pits…read moreand patio tables either chairs today. We live north of Pittsburgh. Our local Pool City, near Cranberry, told us that the West Mifflin location is the biggest in the area and had more selection than they had. So we made an hour drive to it and are so glad we did! We were lucky to get Kaitlyn assisting us today! She's very pleasant and super knowledgeable about all of the products they carry in the store. She helped us with dimensions and what items would go well together with the metal and different sets that might fit on our patio the best. She stayed 10 minutes past when she could have closed because she wanted us to be able to make a purchase and order since we drove so far to get there. She is such an asset at your store and an excellent employee and person! We'll definitely come back to shop with Kaitlyn again for other things we need for our new house.

I've been a customer at PoolCity for many years and have made several major purchases. Installtion,…read moreservice and primarily sales and management have been nothing but a tremendous and satisfying experience. Starting with Kaitlyn Stayrook, who sold us first hot tub, when working at the Washington, Pa location. She has been nothing short of an amazing, friendly and knowledgeable employee, always making suggestions or explanations regarding our hot tub and pool needs. The current manager at West Mifflin is Ken. He is always there when needed to answer a question or lift something heavy and does everything with a big smile (goes along with his physical stature and personality ! )I am thoroughly happy to have been able submit this honest review.

Jeff is always thorough, prompt and dependable. He does not try to "upsell" unneeded services.read more

Jeff was very professional and great to work with...found the necessary replacement parts for our…read morehot tub and repaired it quickly even though it was an older model. Since it was a winter repair, he set up a heating unit for the pipes and came back to our property several times to check on things until all parts were received and repairs could be completed. No issues until recent severe storms and the panel stopped working-we called Jeff and he came out the same day and replaced it. Would definitely recommend!!

well ...I've had my pool since 2018 and I have always had crystal clear water...until last year…read morewhen you changed your chemicals. I cannot get my water clear. I drained it down to 24" and refilled it. was clear for a few days. I have changed my filters many times, vacuumed with robot vac and hand vac. I have tried everything. my water remains cloudy. I have had my water tested a few times and have done whatever I was advised to do but still not clear. Before last year my water was crystal clear even when I first opened it and when I would have my water tested, I would be told it was almost perfect. I followed your instructions to a T. But now!!! I am always happy with the people and service but very frustrated and disappointed with this water issue. I don't like looking at my pool and not seeing the sparkling crystal clear water.

Great price on pool shock. Friendly customer service. Chances to win free prizes. Will go back!read more

Very knowledgeable and helpful They had everything thing I…read moreneeded to get this season started. Once again, I thank you Valley pool for being our neighborhood Go to pool supply..,

The Valley Pool opening crew serviced my pool last week, and I would like to note that the…read moregentlemen were very professional and did a great job overall. However, I was quite disappointed to find that, after paying approximately $325 for the pool opening, the weights were not attached to the pool ladder. As a result, the steps are currently floating, and I am left without assistance to correct the issue. Given the cost of the service, I expected this to be completed as part of the opening. I would appreciate having someone return to properly attach the weights to the ladder. At this point, I am very dissatisfied with the incomplete service and hope this can be resolved promptly. Otherwise, I will reconsider using your services in the future and would be hesitant to recommend Valley Pool to others.

I had a water leak that required me to change bath towels every two hours or so. I called Cuccaro…read moreat about 3:30 in the pm. I spoke to a live human. I had an excellent plumber named Jim the next morning. He fixed the problem by cutting the pipe and installing a new piece of pipe. He did this in just less than an hour. The only reason I hesitate to give them a great review is I don't want them to get so many customers that they can't give me this kind of excellent service going forward. Of course I am going to give them a great review anyway. The price for the service seemed quite fair.

Had a difficult water heater installation due to the constraints where it needed to go, and lack of…read morefloor drain. The plumber was very careful and his work was spot on.