Very long wait inside the restaurant... took extremely long for them to take my order... the customer before me left upset without ordering. The floors are very dirty. Understaffed. read more

Del Taco - Mexican Near Me - Irvine, California

I know this is fast food and you cant expect much, but this is the worst. I only drive thru so maybe it's just a problem with that. We go there with our coupons, but the girl said it didnt scan and did we already use it. No, it's just a generic one that we got in the mail, so I don't think it's personalized to us. We just cancelled the order and left. Really, it's only $3.50 or so we're saving, but it's just a matter of principle. Went to Carl's next door and got our delicious coupon burgers. Hahaha Another time, the girl said she couldn't hear us and was laughing that she doesn't understand. We are native English speakers. I complained to the manager that maybe their speakers needed upgrading, and he apologized that the girl was in training. Her English was good. Ther are many places that you can tell it's not their first language, but the order is fine. I do drive thru quite a bit, and by far I have more problems here than anywhere else. Sometimes everything is understood, but it is unbelievably slow here. read more

They completely ignored my husband when he was trying to order! They turned their mics off and acted as if they were closed when the sign states they close at three and helped the car in front of him. It was so rude. Do not go here. read more

Second time I showed up after my late shift, at about 2:40 am, and they were completely closed, lights off, and a trash can keeping people from going through the drive-thru. So unbelievably frustrating after working long hours, and just wanting some gold so bad that I rush to get there before they close. read more

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I come here at 12:34. Screen shot this as I'm writing this post. Clearly they state they are open until 3am. Drive through is blocked off with trash cans. Employees inside locking customers out. Thanks a lot. Great way to do business. read more

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I would give this location 0 stars if I could. One of the worst Del Tacos in the area. Just go to the one on Red Hill. If you order crunchy value tacos, they legit dont even fill up the taco shell its like half empty, Other locations do justice tho. Full taco shells with lettuce cheese and beef. read more

Went there today and before I left the drive though, I asked the guys is my order complete. He checked the bag and he said it was all there. When I get home, I find that I am missing three items. Not happy. read more

Don't even bother trying to pickup a mobile order from this location, when you show up to get it they look at you as if you're an alien, they have a giant plastic barrier up at the counter as if it's still march of 2020, so they can't hear you at all... and if you use a nickname for your order they are incapable of understanding what that even means. read more

OMG I didn't even realize I had already reviewed this Del Taco, but like over a year ago. I stopped by here yesterday because the young man wanted a quesadilla so I went through the drive thru and made my order: one quesadilla, one fried jalapeno, one small diet coke, one large iced tea. So we pull around and I pay and then the woman hands me a large drink. She then passes me a bag and then I'm waiting for the small drink. Nothing. I said "I have a small diet coke" and the woman who handed my stuff to me stares at me blankly. The other one said I only charged you for one drink. I'm like well I wanted one small diet coke and one large iced tea. She said large diet coke. I said NO, large iced tea and small diet coke. So then they take my large drink back and pours it into the small cup and then hands it to me and while I'm waiting for my large iced tea, I'm watching the two of them take orders through the drive thru in this really rude and attitude-filled voice. I'm thinking, you know what, LISTEN to what the person is saying, DO NOT talk back when they're talking, that's how you gave me wrong order! So I'm waiting and waiting and then the other woman comes back, looks around, takes the cup which the diet coke was in, rinses it out, and then fills my iced tea. I had to wait another 2 minutes while she continued to take orders. Not even a word of apology. HATE THIS DEL TACO! read more

The food here is great but.. Yesterday I was at the drive through and the customer service was horrible. They just couldn't understand my order and I was really frustrated so I just ordered a regular taco even though I wanted something else. read more

Luis? The short mexican guy with a mustache is extremely rude and should definitely not be in the food industry. Never gets our order right and always tries to rush us so we don't check it before we leave. This is the type of guy who won't give you the receipt because he knows you'll give him a bad review on the survey. REMEMBER TO FILL OUT THE SURVEY AND GIVE THEM A FAIR REVIEW. BAD SERVICE EQUALS BAD REVIEW!! I love Del Taco. Too bad this location is a no no for me in the future. read more

I despise Taco Bell. You would think I'd hate Del Taco (one of their primary competitors) too, right? Actually, I'm not ill towards Del Taco at all. After partying, they're always there for me to provide laughably inexpensive "food" full of nutrients to soak up any alcohol still floating in my system. And even if you don't drink, you're probably famished from all that dancing or talking or carrying on that you were doing anyway. Their El Scorcho sauce also rocks the casbah. Last I was in Irvine, this Del Taco was my salvation. Love. read more

Good Del Taco location. Food always comes out correctly and made well. I liked that the drive thru employee was wearing a mask and gloves and also had a tray that slides your food out to you so you don't have to have any contact with them. read more

I went there this morning for breakfast around 7am. The cashier lady had her headset on taking orders and cleaning the bathroom which you ii see driving thru the drive thru. She had no gloves on. I came to the window and she was pouring my coffee and putting the lid on and there was no way she had time to wash her hands and dry them. Needless to say I did not drink that coffee as her hands touched the lid I off course still paid as she was nice, but I will not be returning to this site. read more

Unfortunately their 24-hour service drive-thru is only open when they would like to be open. I was told by the delivery man that the drive-thru was closed. Try to make sure that you don't end up going when they are delivering. Call ahead, it's not worth driving to, their food is subpar at best. Does Del Taco management know that they are not a 24-hour service? So that they can tell their customers clearly before, that they are not 24-hour service. & that they will be closing when they would like to. 6-21-16 read more

Del Taco - Drive Thru CLOSED! Don't go they close when the want to, without notice! They should change their status of NOT 24HRS. - Mexican Near Me - Irvine, California

Don't trust their ours. They always close. I just stop by to get taco Lights was off and nobody was there

I've always been a fan of del taco but this has got to be the worst location ever I've tried to give them chances but they fail every time.they chinch on everything less then what is supposed to go in the tacos and burritos, I asked for green sauce and they want to charge for it and some of the staff are rude read more

This place is notorious for messing up orders at the drivethru. I just ordered a chicken soft taco well done n got on the freeway to realize that they messed up. Nothing I hate more. I exited n returned. The grey hair short manager wasn't even apologetic. My fault, I should have gone to taco bell for my quick snack. Word of advice: Dont take the window cashier word for it that everything is correct. Check your order before leaving. Smh. read more

1 star for completely messing up a simple drive thru order. First, forgot to give the fries that I ordered, luckily I checked and was still in the parking lot. Second the main part of the order was 2 classic chicken burritos with no cheese, no tomato and are chipotle sauce. Well what I got was the burrito with cheese, chicken and chipotle sauce (no lettuce), considering he repeated back the order and double checked on the lettuce. This kind of issue is annoying and not the first time it has happened at this drive thru. read more

I went through the drive through today and ordered a California grilled chicken burrito and a Parmesan shrimp taco and got home to find I had a beef taco and an epic chicken/fries burrito!! So frustrating and a waste of money. There was only one car ahead of me too. Do what happened?? read more

This location has really gone downhill. The employees don't know the basic menu, and ask the customer what comes in different combo meals! Check your order if you order a combo, it won't have everything that comes with it, and you may have to remind them to give you your drink. Order fries or hash browns? Better check your bag, they probably forgot after the third time you reminded them. read more

Del Taco - Mexican Near Me - Irvine, California

Worst Del Taco location. Drive thru takes forever and lazy employees. They don't even get the order correctly. Make sure to check that you get everything you ordered. Got a regular chili cheese fries when I ordered the deluxe version. They didn't even put utensils for the chili cheese fries. The employees here need to go! read more

Poor customer service. I placed my order paid for my order through the speaker and then drove up to the first stop where you pay for the order. I got to the window and received my order and noticed that their was one item missing from my order. I reviewed the receipt and found that I received what I paid for but it wasn't exactly what I ordered. I brought this to the attention person in the window but he was very unsympathetic. He just told me to go through the drive-through again instead of taking the rest of my order and giving it to me, and I would've gladly paid for it. He just told me over and over again that he couldn't do anything for me but for me to go through the drive through again. I asked him if he was the manager he said no the two other guys that are cooking are the managers and they were busy. I told him this is bad customer service if I drove through the drive through again the rest of my food would get cold. He just told me to go through the drive through again that all I can do. Then I just left. read more

Is this the soft taco Chicken you guys give your customers? I just bought 4 chicken soft tacos from Drive Thru and this is the first one I opened and about to eat. You give me this much of veggies for real? Is this a joke? Do you need to go that cheap???? I have been buying from this location and others for years and years and never experienced this type of stinginess. Put more veggies in there or train your workers again. read more

Del Taco - Chicken soft taco - Mexican Near Me - Irvine, California

Went through the drive thru with my grandkids. During the school year we would get fries and dollar shakes every Monday after school. Super friendly guy taking orders at the menu sign. Always gave me the senior 10 percent discount. Yesterday I had a flyer adversing $1.00 menu. When I ordered I was surprised to see that the dollar menu now was $1.39! What???? Also not giving senior discounts. The guy at the window said they had a new boss and since it was independently owned they could raise prices and not give discounts. I don't care how good my grandkids think their fries are, I wonot be going there anymore! read more

This is hands down the worst del taco I've ever been to... and yes... that's with the already low expectations associated with fast food. Go to Carl's Jr. next door... read more

Makes their own prices. Just go to another deltaco in the area that charges regular price. They literally charge over 50% more for some items it's crazy. Something for $1 cost atleast $1.50 here. Don't eat here so they either price fairly or close down. The area has enough del tacos vote with your dollar and help get this place closed down. read more

I'm spoiled because I have the BEST Del Taco in the OC in my backyard. It's always clean and the staff is friendly. The food is incredible. Yes all the menus are the same but the flavor is amazing and there is a difference. I used to eat close to work near Disneyland but that one didn't taste as good as this location. I drive five minutes out my way just to come here. Simply the best!!! read more

Del Taco - My go to place for great food and amazing customer service. - Mexican Near Me - Irvine, California

I crave their Chicken Soft Tacos. I had to get my fix on a lazy Sunday night. They did not disappoint. I believe they are open until 10pm inside and then drive thru till 12am. I was happy to drive through and enjoy my Del Taco from the comfort of my own home. Don't forget that Taco Tuesdays you can get 3 hard tacos for around $1.50 and then Soft Taco Thursdays you can get 3 soft tacos for around $2.80. I gotta come back on a Thursday. The drive thru service was quick and they gave us plenty of Mild and Scorcho sauce. The order came out as requested and the food was good. I don't go to fast food often but I will choose Del Taco over a Taco Bell when I want cheap Mexican fast food. They were also doing a special for $1 nachos, those were alright, but hard to complain when they're only $1. Chicken Soft Tacos! read more

Del Taco - Chicken soft tacos, Beef hard tacos, $1 nachos - Mexican Near Me - Irvine, California

I have always had issues with the order accuracy here. Today finally crossed the line. They left off two items from our order, made another two items incorrectly and couldn't produce a receipt so we could check accuracy. To top it off we asked for Del Scorcho and instead got a bag full of ketchup read more

Holy hell, it hurts my head how incompetent the 2 guys working the front were. The guy working the drive thru mic was a complete dumbass. Man, this store must have been truly desperate to hire these 2. **Btw, this review is old. Just went back tonight (9/2/2019) same dumbass working the drove through mic. DO NOT COME HERE. Even the night shift manager is jaded as fuck. Never will come back here again and let everyone know to never come here. Ill take a drive to to red hill instead. read more

Personal is rude and the manager is worse. I just made a simple suggestion and I practically got my head chopped off. I drive for a living, so when I get to have lunch, there is where I can use the restroom. All I asked was for a sign to be put up near the register saying that the restrooms are close. Then I can decide if I want to spend my money there or if I need to find another place for lunch. Please put a sign near the register that the restrooms are close. And don't give me the excuse that it's because of Covid because so many other fast food restaurants have there restrooms clean and open. read more

Don't ever go to this location! If I could give 0 stars, I would. Louis was the manager and made me and my girlfriend very uncomfortable. He touched my French frys with the same glove he was using to handle cash. I asked for a remake and he said I had to give him my entire order back. He passed me a pen and reciept paper aggressively and demanded me to write my first and last name down. I said everything else was fine in my order except the French frys and he demanded the entire order back. He then told another coworker to go outside and take a video of my license plate and record us until we left which made me incredibly uncomfortable. As a Manager, he had no regard for the long line building up behind me. Nothing was done to make this right. During the Covid 19 pandemic, I expect an employee to follow certain standards when working with food and those standards were not met. read more

I ordered burger combo yesterday . It was really very delicious and fresh. As long as I'm not that person who like a fast food but it's really yummy and the fries was very good They opened 24 hours. read more

Love their iced coffee and caramel cheesecake bites. Not a fan of the rest of the food, but you really can't beat coffee for $1. Service was nice, drinks made quickly and we were on our way in less than 5 minutes. read more

Horrible Del Taco!! Have had multiple bad experiences at drive thru - complained to corporate - got no response! Multiple times order has been wrong - usually missing items - they shoo you off so you cannot check every item...almost as if they know they are shorting you! Worst experience was watching the greasy sloth scratching his ass under baggy jeans as he handled food he was putting into bag - needless to say that entire order went into trash. This location has horrible mgmt and crappy food - I'd suggest bombarding corporate with complaints until they do something! read more

Usually pretty good food. This location used to be 24 hours which was great, now it's not. I just went to go get some food 45 minutes before closing and the night crew was cleaning up and didn't want to serve myself and other patrons. I get it, it's Friday night and the workers want to close early.... but 45 minutes early is pushing it. Very disappointing. This location had gone downhill in recent years. Edit: Guess all the bad reviews go to show this location is now trash. It used to be the premier Del Taco in the Irvine area. It's either a staff and/or management problem. Sad. read more

Ordered 8 tacos in drive thru and came home to find 2 napkins in the bag. This place has definitely gone down hill. I think it was the manager that handed the food out. Called the store and no one picks up the phone. read more

Went through the drive thru tonight and they screwed my order up!!!! The doors were locked so I was unable to go in and get the items missing from my order and they staff inside yelled at me that I had to get back in the drive thru lane to get my missing items!!!! 9 cars were waiting and they wanted me to get back in the line of cars just to get the missing items that they didn't give me that I had paid for!!!! This place is a joke and service is disgusting & embarrassing....... Get some common sense and customer service instilled with the staff......treating people like s..t is unacceptable read more

There aren't that many fast food places in this area, and if the quality of their food and service were better, I would come here a lot more often.. read more