This review reflects my personal experience during an appointment with Dr. Alexander-Martin…read more This was one of the most disturbing medical encounters I have ever had. From the outset, any attempt to ask questions or participate in my own care was shut down. When I raised concerns about medications being prescribed and referenced the actual FDA labeling, the response was not clarification or discussion, but outright dismissal. There was no willingness to engage with evidence or explain clinical reasoning. Input from the patient was clearly unwelcome and seemed like she took any input personally. The interaction was tense and adversarial. The tone was defensive and combative, and I felt spoken to in a way that was dismissive and degrading rather than professional. Asking reasonable, informed questions was treated as a problem instead of a normal and appropriate part of medical care. What was most alarming was the complete lack of openness to being questioned or corrected, even when objective information was presented. That alone made me deeply uncomfortable trusting any aspect of the care being provided. To compound the experience, the billing felt excessive and disproportionate to the quality of care and communication I received, leaving me with serious concerns about priorities at this practice. I left feeling stressed, unheard, and shaken by how poorly I was treated for simply advocating for myself. Patients who value evidence-based medicine, respectful communication, and being treated with basic dignity should think very carefully before scheduling here.

Started my weight loss journey about a year ago. This was my first real attempt and I have learned…read moreso much throughout the process. With healthier eating habits, some exercise and weight loss medications, I have lost 35lbs. Dr. A and her staff were by my side the entire time, they really want you to succeed. I can't say enough about my weight loss experience. I'm so happy and healthier. Thanks Doc!

I am so glad I drove from Dublin. I saved over $2,000. I love my Starkey hearing aids.read more

Did not complete the job for me on January 24, 2022. Am awaiting a credit of $200 on my Visa.read more

Great staff! I have been cared for by Dr. Good, and she's great, explaining every aspect of my…read morehearing issues. Very responsive office.

So I have 3 healthcare insurances. The last 2 insurances are Medicare and Tricare for Life. I'm…read morevery specific when I give my insurances on how they were billed etc. On July 14, 2023 and again on July 24,2023 I stopped into their billing office and told them if they billed correctly I should not receive a bill because Tricare for Life is a wrap around for Medicare and whatever Medicare doesn't cover Tricare for Life covers 100%. When Tricare for Life is billed either correctly or incorrectly I get notified staying they covered xyz amount or they state due to x probably they didn't pay and I'm not responsible for the bill because of their error. ortho one states I owe $283.61 and never billed Tricare for Life and since we're now rolling into 3 years after the fact----Tricare for Life will probably tell them to go kick rocks. I have NEVER received any correspondence about this from Tricare for Life which means they didn't bill. What's sad is these places are notorious for partial billing and sticking the patient with what's left over-----why accept $75 from Tricare when I can bill the patient for a higher amount of $284.61 I've explained it to them repeatedly and yet they still have not billed Tricare for life and yes they accept Tricare for life. Sad really. I currently have a text stating I owe $284.61 and it's their error not mine

Dr. Blackwell and his team were incredible. I had to bring my 12 year old in after an ankle and…read moreknee injury yesterday. From the minute we walked into the Upper Arlington office, every single staff member was kind, professional, knowledgeable, and on time. My daughter kept nudging me to exclaim how "nice" each person was to her. Dr. Blackwell, his PA and Sam, who helped fit her with a knee brace, took great care of my daughter. I never felt anyone was in a hurry and they each took so much time to listen to and assess her thoroughly. As a doctor of physical therapy, I am acutely aware of how special this circumstance was and HIGHLY recommend Dr. Blackwell.

Excellent staff, excellent service, and everything is immaculately clean. All in all a great…read moresurgical experience. And a good outcome is always a positive.

A doctor I've been seeing for a few years recently transferred to this brand new branch of Ohio…read moreState Medical Center. While it was way out of my way, I still made the trek because it was time for a check up. It was easy to find off the interstate, there was a ton of parking, and it wasn't hard to get around the building. It was also filled with staff waiting to lend a helping hand. After getting checked in, I headed to the waiting area for my specialist. On the way I found a small cafe offering food and drinks. I didn't wait long before being taken back to a room, pretty much right on time. My doctor was nice as always and the facility was clearly just built. Very crisp white walls. All in all, I had a good experience here.

Parking lot is a hot mess and hard to navigate in. Has ample handicapped spots but, fair warning,…read moremost of the people here appear to be handicapped as the spots are usually taken and dont turn over quickly. The regular spots are tight/narrow. (Both in width and in regards to backing out of). People fly in this lot, so be careful. The building itself is older. Its near the city so its a bit of a hike for me and not my favorite OSU location, mainly due to the lot. They have renovated the inside of the building and it looks better than it had five years ago but still many walls are painted in a dismal institutional beige. Checking in is easy. There is a front dest. She routes you to a numbered stall where your information is verified. Then they give you directions to find your docs practice location. Tip: If they tell you go to the Brutus hallway that is aka as "to the right" of the front desk. I saw my sports doc here for an ankle injury: Dr Anthony. He is definitely 5+ stars. He is very good at listening to what is bothering you as well as he is examining/diagnosing/treating the injury. So far, I have avoided surgery, but he does that as well. . Highly recommend him as I have been seeing him since before 2020. He has multiple offices.... Usually see him in New Albany.

Physician, Dr. Joanna Peng…read more When entering the room, she does not give good eye contact or communicate well with her patients doesn't show much concerned about their issues at hand and very quick with answer to your concerns of health. when and if your in pain shows, Dr. Peng has no compassion and her staff, including Nurse by name of Kaitlyn, Is also very rude to patients as well hopefully Management will speak to her self Dr. Peng and staff to be more professional and caring to patients. Of course, every patient has to make their own decision, but I do not recommend this physician to anyone's care. We all have moments where we are not having our greatest day, but should never be brought to work. Always care for others, and of course, patients should always show respect to staff as well.

Office is not opened according to information online. Lucky to be opened 2 days a week. They do not…read moreanswer their phones. Answering system says to text but They do not respond to text. Glasses last year were incorrect. Glasses this year were incorrect. Poor customer service. Wasted my time going to the office when told it would be opened and it was closed.

since DR Jordan has been gone... you can't get a hold of anyone in the office , they want you to…read moretxt but it's fighting tooth and nails to get them to txt you back. Apparently my contacts were ordered on 10/30/25 and today is 11/12/25 . I know it doesn't take this long as I have been coming here for years.. I may be looking for a new place.. Office is ran very poorly .