First visit with BTFD and I was blown away by how nice the office was being that it was in the…read moresmall shopping center. The initial warm welcome I received was nice and appreciated, also noticed that everyone was smiling. As a tech enthusiast, I was handed an iPad to complete my check in paperwork so I appreciated the used of technology which made it more seamless. I mean who uses pen and paper anymore? I'm not much of a stickler for time as I was greeted shortly after my appointment time but when I was greeted by my initial tech, forgive me I forgot her name I forgot all about it. She was very nice and provided clear explanations of we were doing and next steps which was nice to be apart of process. THEN I was introduced to my Dental Hygenist Amanda who is a . Who thought getting my teeth clean could be so fun, she was very personable, made me feel relaxed and we had a great conversation. Also had a tv on the ceiling, what??!! Never seen that but it was definitely a bonus! I discussed my exam with the Dr. Huang was also very nice, made me feel comfortable and welcome. Overall based on my first visit I would highly recommend this practice. Kudos to your practice and your team for the outstanding customer service , you could tell you all enjoy what you do. Thank you, see you on my next visit!

Painless dentistry with compassionate personal care. Dr. Henry and his staff are pleasant and fun…read moreto converse with, we highly recommend this office. The conservative approach to necessary dental work, all procedures are fully explained and agreed upon before proceeding. Thank you BTFD, the area is fortunate to have you, Dr. Henry and your wife, Dr. Faye, also a dentist, to give us the best experience.

Very satisfied with the care I received. The exam and cleaning were extremely thorough. I've…read morerecommended this office to all of my family and friends.

Good dentist but they either need to hire more hygienists or not take new patients. Had a cleaning…read morein Jan 2023 and going to be out of town so now it's moved to Aug 2023.

first of all the front desk I believe her name is Sam is a very unsavory person she made me feel…read morevery uncomfortable. Secondly seems like the doctors are always thinking about something else besides what's in front of them like my teeth. I wouldn't recommend this place to the sickest person I know. Your teeth could be falling out of your face and I would tell you to go somewhere else. Terrible business practices. As a matter of fact I think I know for them in the past and they've told me horror stories but I went anyway. I should've listened no wonder they have 2.3 stars here. makes sense

I called to request a dental cleaning. I was told that I was going to need two appointments to get…read morea cleaning. The first appointment would be a "dental exam" and then another appointment would be made for the actual cleaning. I have dental insurance and I get 1 free preventative dental appointment every six months. So, by splitting this into two appointments, not only can the dental practice charge for two appointments, but my insurance isn't going to cover a nice portion of the second appointment and it would cost me $142.00 for that appointment. It may not seem like an astronomical amount to pay, but I'm paying for dental insurance so that I don't have to pay that additional $142.00. Every previous dentist where I was a patient found a way to perform that cleaning on the first visit. And then I was not charged additionally. This place is slick and has lots of new technology with colorful imagery. But don't be fooled. I did not get what I went there to get. That is, the free dental cleaning that is included as part of my insurance premium.

Horrible place, terrible work, no care what you're going through and super expensive. The lab…read moreconsists of one Russian guy who does not speak English and only comes in on Tuesday, that's if he feels like it. They do not back up their work and Linda is the worst dentist ever, this was a 30k mistake.....

The dental care is great, and everyone is very nice. But be forewarned: They do not participate…read morewith insurance! They did not tell me this, and they say that it is *not* their policy to tell prospective patients this. Apparently, they wait for you to ask. However, they collect your insurance information and bill insurance for you, creating the impression that they *do* participate with your plan. Of all the dentists and doctors I have ever seen (and that is ma y, as I have many chronic health problems), I have *never* encountered this policy. They did agree to split the difference of what I owed, which I appreciated.

I have been patronizing this practice for close to 30 years. I have nothing by the highest praise…read morefor Dr Herzog and his staff. Dr Herzog is extremely knowledgeable and his diagnostic abilities are first class. He is a former US Navy officer. The Office Manager, Kathy, is a wizard at running all the aspects of the practice. The staff is always friendly. If you want really good dental care you should schedule an appointment with Dr Herzog. You will not be disappointed.

I've gone to this dental practice for years, back when Dr. Bill, the original dentist was still…read morepracticing. Recently things have changed. They overcharge more than anywhere else and always want the money upfront. The workmanship has gone downhill too. I paid several thousand dollars for reconstructive work that broke after a few years. They wanted another $4000 todo it over when the fault was theirs. Eventually I dropped them and went somewhere else.

This place sets an example for the rest of the medical industry. If you're tired of corporate…read morebullshit "healthcare," go here. This is a true family practice, run by the doctor and his wife. Dr. DeSantis cares more about the patient outcome and experience than he does about the bottom line. He works for himself, not for a profit-driven corporation that will still try to upsell you when your teeth are falling out and all your credit cards are maxed out. I came here as a last resort after having my mouth ruined at a corporate dentist's office. I had two baby canines, which my former dentist pulled and fitted with temporary bridges...which proceeded to fall off six times in a month (which is great if you want to lose weight, since I couldn't eat properly). I ended up enduring at least two weeks with four tiny peg teeth on each side. Thank god I work remotely. See my review for 1st Advantage Dental for the gory details. Enter East Greenbush Dental. I sent them a (probably) panicked, overdramatic email explaining my dire situation. They agreed to see me last minute even though I was a new patient. Dr. DeSantis checked out my tiny stub teeth and did some 3-D x-rays, and then proceeded to build from thin air a set of temporary bridges that lasted not 3 days, but over two months. Early this week, he put in the permanent bridges and they are perfect. I'm not afraid that my teeth are permanently damaged or that these bridges are going to fall out in 3 weeks. I know that this doctor knows what he's doing and actually cares about the outcome. Dr. DeSantis will explain everything and he takes his time. You won't see the doctor for only 30 seconds (or not at all) like at ordinary practices. He has a varied background that includes some programming and graphic design so if you're lucky, he will be able to whip some teeth out of the ether and into the 3-D printer like he did for me. He's also funny, and has a bit of a Beastie Boy vibe (if you're not an elder Millennial or baby Gen X, that statement won't make any sense, so just don't worry about it). I'll be a patient here until they either fire me or the doctor retires.

Cadillac dental care from a true family practice. They go out of their way to meet your needs and…read moremake you comfortable. Dr. DeSantis has mad skills. Don't hesitate to use this practice, especially if you have complex dental issues. Best in the Capital District, hands down.

Dr. Alexander is a great dentist and our entire family goes to his practice! Not only is the…read moretreatment he provides exceptional, the hygienists and support staff are friendly and knowledgeable. I highly recommend this practice if you are looking for a quality dentist who uses the best new technology available!!!

I have been a patient of Dr. Alexander's for many years and have always been treated with the best…read moreof care. The staff is wonderful and in my opinion there is nothing they need to improve upon. Thank you for making my trips to the dentist a pleasant experience.

Amazing practice both Dr and staff. Both Julie and penny are kind and professional. Highly…read morerecommended this office for all your dental needs.

Erica B. I want to…read moreexpress my sincerest appreciation to Dr. Marfurt and his employees who together have provided wonderful care to me over thirty (30) years. Everyone has been most professional, knowledgeable and what I most value, compassionate and respectful. I have always been impressed with the treatment that everyone seems to receive from these top notch health care professionals, and going to the dentist was never burdensome or frightening for me. I loved the dental hygienist who took such wonderful care of my teeth, and who made me laugh throughout each cleaning. I am truly grateful for the consistent care I have received by Dr. Marfurt and each person who works individually and collectively to make this office a success. Thank you.

Great practice, I have been going here for years and I travel from another county to go here. Great…read morestaff!

I had a miserable toothache and they saw me the day I called and the doctor gave me the medication…read moreI needed to kill the infection involved. Thank you!!

Very thorough dentist. I had a crown put in today. Dr K and her staff are very competent and…read morefriendly.

After trying a vitamin gummy, I lost a crown. I was warned by Dr K, not to be too aggessive with…read moreflossing and I think I was careful. But the crown popped off, it was more than 5 years old since the original implant. The original crown was with another practitioner, but Dr K was able to clean and prepare the crown for reimplantation. Less than two day wait to be seen, less than 5 minute wait for the actual appointment in office. After approximately 10 minutes, my problem was solved-- the crown was re-cemented in place. I threw out the gummies. I use GEHA high option for insurance, and have never been disappointed with my share of the cost for services. GEHA allows three cleanings per year, and I have zero co-pay. No fees for parking on New Scotland Ave is another added attraction. I have never had a bad transaction with Dr Kanakasabapathi or her polite staff. I began with her office prior to the Covid epidemic.