I had new tires installed on my car and was treated very well. I have dealt with Chris on 2…read moreoccasions. She is very knowledgeable and steered me in the right decision for that purchase. Love the new Bridgestone tires at a good price.

BEWARE! I normally try to find coupons for oil changes. With that, it only covers up to a certain…read moreamount of quarts. That's fine. However, my vehicle needed 6 qts so they charged me $19.00 for a qt of oil. On top of all of the extra BS fees they charge. A coupon price of $79 goes to $110. Ridiculous!

Let me add My Story about A&M..Late last year I took my 2015 MKT to them due a mechanical…read moreissue..The Original Diagnosis was a repair which would cost more that a $1000 dollars..I left the car over nite..The following day I received a call my car was ready..Upon arriving at the business to pay the Bill , I was presented with an Invoice for less than $300 dollars..I was informed that all that was actually needed was some bolts tightened or torqued..I had actually prepaid for the needed part's for the repair..They actually Saved me money..No New Part's Necessary..That is what I call "Honesty" There are some businesses who would've still did the repairs for the money and Not Care about The Customer..My deposit was Refunded as promised..To this very Day I'll always Trust both my car's with A & M because of their Honesty and Customer Friendly Approach..Again this is JMO..

We were traveling from Michigan to Florida it was 930 pm the night before Thanksgiving. We had a…read moretire blow out on I-75 on our 5th wheel. we called them for a tow to a tire shop we did not have any idea they had tires there as we blew a tire just 2 hrs before this and put the spare on that one. (What a day) The tow truck driver came out with a tire changed it and we could get on our way. The cost was high $606.00 and only took him 40 min. but at least we could be on our way. Thank you for the great job.

Totally awesome set of people vey caring and always willing to go that extra mile to helpread more

Extremely Unprofessional Response to a Customer Concern…read more I took my vehicle to this shop on August 5, 2026, for an A/C compressor replacement. Afterward, I noticed issues with my vehicle, including damage around the wheel-well area and a problem with the fog light, so I contacted the shop to ask what happened and requested that the matter be addressed. Instead of simply inspecting the vehicle and professionally discussing my concerns, I was initially told that they "never went under" my vehicle or did anything to the front of it, despite having replaced the A/C compressor. I told them I wanted to discuss the situation and, for documentation purposes, intended to record our phone conversation. They said they did not consent to being recorded--but then immediately told me that all of their own phone calls and in-person conversations at the office are recorded. What bothered me most was how quickly the conversation became personal. Rather than keeping the discussion about my vehicle, the company representative told me that I "obviously have an anger problem," suggested I "call a psychiatrist and/or a pastor," said they would "pray for" me, and then told me never to call, text, or contact them again. That is an incredibly inappropriate way for a business to respond to a customer questioning the condition of their vehicle after repairs. I was not asking for anything unreasonable. I wanted the vehicle inspected, an explanation of what occurred, and an opportunity to resolve the issue. In fact, they initially said that if the fog-light issue was caused by them, they would make it right. Unfortunately, the conversation deteriorated into personal insults instead of customer service. Whether or not the shop ultimately believes it caused the damage, there is no excuse for speaking to a paying customer this way. I have screenshots of the entire conversation and would strongly recommend that anyone considering this shop document the condition of their vehicle before and after service and keep all communications in writing. One star based primarily on the way my concern was handled and the completely unprofessional communication that followed.

I've been extremely impressed with Ray Norton Tire & Auto. The staff is professional, honest, and…read morealways takes the time to explain what needs to be done without any pressure or upselling. Their work is completed in a timely manner, and the quality of service is consistently excellent. I've taking my vehicles to them for many years. What stands out most is their integrity and customer service. They provide clear estimates, keep customers informed throughout the repair process, and genuinely care about doing the job right. Eric, the Service Manager, was extremely polite and knowledgeable. If you're looking for a trustworthy and reliable auto repair shop in Valdosta, I highly recommend Ray Norton Tire & Auto. It's refreshing to find a business that combines expertise, fair pricing, and outstanding customer care.

This place has gone downhill. The prices are way higher than they used to be. They are never busy…read moreanymore, and the manager is a terrible one (I believe his name is Eric). This place used to be the place to go, but it's not what it used to be.

Reliable and trustworthy source, ready to help the community. These guys are honest to a fault!…read more My mother came in when she had a screw in her tire and was wanting to replace it. The gentleman pulled out the screw and patched the tire and didn't even charge her. He wouldn't even let her tip him! I haven't heard of service like that in a long time and she hasn't either, because now she won't stop talking about this place and how great these guys are!

overpriced. and then a new issue arose after the work was done on it that they said they couldn't…read moredo anything for it. so I had to take it to the dealership and spend even more money to fix the issue Ross Automotive caused. should have just went to the dealership in the first place.

AD Holt is awesome and he is always in a good mood when my wife or I go up there to get our oil…read morechanged. I can't write this without mentioning how great his right hand man PJ was for years!! PJ was also always happy and working hard. I hate that he has passed. AD has some beautiful elk mounts in his office and usually a cool used car or boat out front. Stop by and try them out for an oil change - they are great!!

I had a branch stuck up under my car and they removed it fast and free of charge! The woman at the…read morecounter and the man who removed the branch were both so kind, and I know where I will be going if I am ever in need a car mechanic here in Valdosta! Thank you guys!

I usually do my own repairs, but had a warranty. I'm very picky about looking over the repair after…read moreit's done. My repair was done very professionally and I've put a couple thousand miles on my vehicle since then with no problems surfacing. I would highly recommend Ray's Automotive.

Honesty, quality work at a great price! Mr. Thomas went above and beyond to help me find the a new…read morerim The best!

Our '02 Sequoia broke down traveling from St. Augustine, FL to Columbus, GA. Despite being very…read morebusy, Donnie went out of his way to help us and quickly diagnosed the issue and got us back on the road in less than an hour for an amazing price! We are so thankful and we wish there were more Donnie's in the world!!!

This business is seriously SO amazing. They're reliable, sooo good at mechanic work, affordable,…read moreand honest. Such genuinely nice, personable people. I would recommend this auto repair shop to my best friend!

I was in Valdosta on business and I needed my oil changed in my company car. I arrived and was…read moreimmediately greeted and my car was worked right away. The waiting room was clean and comfortable. Everyone was very friendly and professional and I would highly recommend this location!

My husband took our car there for an oil change and gave him a synthetic blend, topped off the…read morefluids and added new filters for a great price. This is the second time we've been here and have not been disappointed. Crew crew, great prices and it's close to home. Military friendly also, thank you!